Business 111 Final Study Guide
Which of the following is an example of an internal audience for written communication at work? -Suppliers -Stockholders -Clients -Funders -Subordinates
Subordinates
Which of the following statements is true of conventions? -They remain constant over long periods of time -they are widely accepted practices - they apply universally to all audiences -they are practices one seldom encounters -they can be best learned by reading reports
They are widely accepted practices
Which is an appropriate page length for a resume length for a college graduate? -1-2 pages -3-4 pages -4-5 pages -not more than 5 pages -less than 1 page
1-2 pages
Which of the following tasks can be undertaken by a portable media player? -broadcasting streaming video -accessing blogs and websites -video conferencing -completing a time sheet -making telephone calls
Broadcasting streaming video
According to the survey conducted by the national commission of writing, ____ is a writing responsibility that all employees have. -Technical writing -Blogging -Instant messaging -Emailing -Tweeting
Emailing
The _____ dichotomy in Myers-Briggs typology measures how individuals prefer to focus their attention and derive energy. -Extroversion-Introversion -Sensing-intuition -Thinking-feeling -Judging-Percieving -Channeling-Formatting
Extroversion-Introversion
When you edit a document, you typically need to check for -sentences structures -clarity -layout -style and tone -content accuracy
Sentence structure
Catherine created a resume for a law-related position. she has many accomplishments both in her work history and her education. she has worked as a law clerk at a reputable law firm and currently works part time for a startup firm. which of the following accomplishments should Catherine omit? -law clerk at FA associates -Crowned homecoming queen -Regional winner of math contest -passed cpa exam in 2009 -National finalist of debating championship
Crowned homecoming queen
____ allows professionals to connect with colleagues and other industry members and use the site to network and earn recommendations from past and current clients -facebook -LinkedIn -blogs -twitter -orkut
Five companies contributed different amounts to a local charity. which of the following visuals best illustrates the comparative contribution of each company in terms of the total amount? -a table - a map -a line graph - a pie chart - a photography
a pie chart
Which of the following is true of an interactive presentation? -an interactive presentation, the speaker presents the questions or issues that both speaker and audience have agreed on in advance -in an interactive presentation, the speaker answer's the audience's questions and queries only at the end -an interactive presentation uses questions to determine needs and probe objections -in an interactive presentation, the speaker serves as a facilitator to help the audience tap into its own knowledge -very few sales presentations are interactive presentations
an interactive presentation uses questions to determine needs and probe objections
An ____ is an extended cover letter, but one wrriten in an essay format rather than letter format, that details strengths for job and shows you should be chosen: -resume -summary essay -application essay -critique essay -essay letter
application essay
Which of the following may be used as a decorative device in a document? -a numbered sequence -arrows -bullet points -white space -tables
arrows
Which of the following actions is recommended when dealing with criticism -focus on you response, not on the criticism -ask questions to show that you are listening -ignore the criticism the seems off base -express your anger honestly -clarify the misunderstanding, but do not make any changes
ask questions to show that you are listening
in an unstructured interview, the interviewer: -asks questions in a format similar to the questionnaire -uses a detailed list of questions to guide interview -always asks closed questions to start interview -asks a few initial questions and then allows subsequent questions to build on these answers -remains absolutely silent and allows the interviewee to speak freely
asks a few initial questions and then allows subsequent questions to build on these answers
When opening an oral presentation, you should ideally: -share jokes directed against audience -explain why you are qualified -summarize five vital points -capture audience's attention and establish a rapport with them -begin by reading information out loud from notes
capture audience's attention and establish a rapport with them
In an interview an ____ speech s a speech that is not more than 2 minutes long which states why a candidate is good for a particular job -elevator -philippic -swearing-in -audience -demonstration
elevator
Ricardo attended an interbiew for the post of editor at the advertising company. after the interviewer went through ricardos portfolio he handed him an advertisement drawn by one of the employees and asked him what changes, if any, ricardo would like to make to the advertisement. the scenario best illustrates an ____ interview: -behavioral -situational -screening -topgrade -stress
situational
___ is specifically designed for one-on-one conversation but allows additional people to join -skype -producteev -Google+ -Dropbox -Google Docs
skype
Wikis can be used for -promoting products and adding visibility of a brand -bookmarking and summarizing web pages -informing clients of terms and conditions -recruiting prospective employees -establishing a good relationship with customers
bookmarking and summarizing web pages
Team leaders practicing informational leadership are most likely to: -check if tasks are carried out -check and resolve conflicts -check people's feelings -set the agenda -evaluate text and ideas
evaluate text and ideas
Visual communication expert Charles kostelnick's ____ refers to design choices for individual letters and words -intra-level -extra-level -inter-level -outer-level -supra-level
intra-level
Which of the following is true of bias-free language? -It can help avoid lawsuits -it is unethical but legal -it does not comply with the law -it does not help to sustain good will -it can be unfair and unfriendly
it can help avoid lawsuits
Which of the following is true of the voting process in a team -it is a short and quick process -it ensures only people in the minority are content -it makes it easy for all participants to commit to the plan -it occurs after consensus has been arrived at -it should not be used in the decision-making process
it is a short and quick process
Which of the following is true of stereotyping -it suggests that differences between the people of a single culture make them inferior -it is very useful in understanding a culture -it provides valuable insights and information about a culture -it has very few consequences and doesnt affect communication -it makes well-intentioned efforts at communication seem offensive
it makes well-intentioned efforts at communication seem offensive
While adding positive emphasis to a message, negatives should be places in the ____ to de-emphasize the negative. -first line of the message -middle of the message -last sentence of a paragraph -first sentence of a paragraph -first paragraph of the message
middle of the message
Which of the following is a desirable tone for business writings? -Submissive -Begging -Confident -Stiff -Arrogant
Confident
According to deborah tannen, a fast rate of turn-taking and preference for simultaneous speech are features that are most indicative of... -Social status -Phonetic style -Economic status -Conversational style -Linguistic preference
Conversational style
Which of the following is a typical characteristic of a formal work culture? -casual attire -Decentralization -Individual offices -Self-managed teams -Individually empowered workers
Individual offices
____ Refers to checking if a document is free from typographical errors -Revising -Brainstorming -Free writing -Proof reading -Clustering
Proof reading
Which of the following should be undertaken to create white space? -Using a mix of paragraph lengths, most not more than seven typed lines -making the first and last paragraph longer than other paragraphs -using spacing instead of tabs to arrange items vertically -using bullets to follow a specific sequence or pattern -using numbered lists when sequence does not matter
Using a mix of paragraph lengths, most not more than seven typed lines
In which of the following situations should calls be used as a mode of communication? -when you intend to leave a paper trail -when the tone of voice is important -when you do not need an immediate response -when you want to establish a work relationship -when you want visual and aural cues
When the tone of voice is important
Yui Hongo works as a guest relation executive and stargaze hotel. she writes a letter to a guest who has recent become a member of the premier club. which of the following introductory statements written by Yui best illustrates you-attitude? -You are now premier club member of stargaze hotel -you will be delighted to to know that you have become a premier member -We, at stargaze hotel, are glad to inform you that you are now a premier club member -I am sure you will be happy to know that you are now a part of our premier club family -It gives me pleasure to inform you that you are now in our premier club
You are now a premier club member of stargaze hotel
Which of the following BEST illustrates demographic profiling of employees? -An incentive plan designed for employees who value reputation over financial benefits - A tax saving plan designed for female employees earning above 8,000 every month -A reward system designed for employees whose goal is to grow within the organization -An incentive system designed for employees who value a good work-life balance A job description designed fr people who are interested in doing a variety of tasks.
a tax saving plan designed for female employees earning above 8,000 a month
When you want the audience to compare items or see a distribution/correlation, use a: -pie chart -map -drawing -bar chart -table
bar chart
Which of the following should be undertaken if you are NOT following an RFP? -end proposal with statement of why you are doing the job -end proposal with implications of proposed action -end proposal by explaining why a certain action is important -begin proposal with a statement of what you are proposing to do -begin proposal with major benefits
begin proposal with a statement of what you are proposing to do
Which of the following parts of a negative message allows you to delay the negative with the help of a neutral or positive statement? -Subject line -buffer -reason -alternative -ending
buffer
Will, an environmental activist needs to prepare a report to identify the forest areas of different states in his country. the report will help him in the first stage of his campaign. Which of the following measures is he likely to take to ensure source of data is up to date ? -assess objectivity of source -identifying the authors -evaluating authenticity of data -checking currency of information -checking for bias of the source
checking currency of information
Which of the following is true of choosing information for your reports? -include info that took a long time to find because its definitely valid -choose information that your audience needs to make a decision -put material in appendix of report if it is crucial to your proof -always place supporting data in the body of the report -place complex tables and visuals in the body of the report
choose information that your audience needs to make a decision
_____ means attributing an idea or fact to its source in the body of text -quotation -documentation -acknowledgement -citation -plagiarism
citation
Eva needs to gather information through primary research, as she considers that to be the most reliable form of information. which of the following should she do? -collect library research reports -used published statistics -search in old editions of research papers -conduct online searches -conduct surveys
conduct surveys
_____ is the longest phase of a team during which most of a team's work is done -Aggregation -formalization -formation -coordination -finalization
coordination
____ means that two things happening at the same time are positively or negatively connected -regression -concurrence -correlation -variance -causation
correlation
Effective oral communication directed at an international audience primarily requires _____. -monochronic patterns -cultural understanding -impeccable grammar skills -polychronic practices -negotiating strategies
cultural understanding
The process of drafting, getting feedback, revising, getting more feedback is known as: -framing -cycling -bypassing -typesetting -plagiarizing
cycling
Which of the following is the most conservative choice of attire for an interview -dark grey or black shirt -dark business suit -sandals -black socks or patterned hose -open toed pumps
dark business suit
An ___ is a form of qualitative research where a small collection of people convenes to provide a more detailed look into some area of interest -ethnic group -questionnaire -focus group -sample -population
focus group
Salma is writing a proposal to the wildlife foundation for a project titled, "Protecting the endangered snow leopard". Which of the following is likely to be a primary goal of her proposal? -analyze if snow leopard can still be protected -review feasibility of project and the possible outcome -analyze the costs and resources required for the project -monitor the current statistic figures of the species -get the project accepted by the wildlife foundation
get the project accepted by the wildlife foundation
Which of the following is true of information interviews? -they give applicants information about the opportunities currently available in the areas they're interested in -put applicants face-to-face with those who can hire them -used to get info from applicants about technical skills -used by employers to short-list applicants quickly -give applicants information about the field they hope to enter in the future
give applicants information about the field they hope to enter in the future
Which of the following is true of successful networking -Successful networks are used solely for finding jobs -good networkers work for a one way reputation -good networkers look for ways to reciprocate -good networkers network just for themselves -a two way reputation harms further networking
good networkers look for ways to reciprocate
_____ allow you to compare either several aspects of each item or several items over time -grouped bar charts -segmented bars -subdivided bars -stacked bars -histograms
grouped bar charts
Which of the following steps should you undertake, as a candidate for a campus interview? -avoid following standard protocol, prevent you from standing out -focus on only one selling point -schedule interview late in the day -have a good professional story about your work to help you stand out from the crowd -avoid mentioning selling points, because they distract interviewer
have a good professional story about your work to help you stand out from the crowd
In interpersonal communication, which of the following is true of a blocking response? -It helps in mirroring the feelings of a speaker -it helps in paraphrasing the content of a speaker -it helps in minimizing the problem of the speaker -It acts as response that offers to solve a problem together -it acts as a bridge between a speaker and listener by providing clarification when a listener is unclear
helps in minimizing the problem of the speaker
Which of the following is true? -You works best in negative situations -We works well when it doesn't include the audience -I works when when it includes the audience or reader -I suggests that you are concerned about personal issues -I suggests that you are concerned about organizations needs.
i suggests that you are concerned about personal needs
Which of the following is true of competitive proposals? -have no real competition from other proposals -don't include applications for research funding -involve fighting against other proposals for limited resource -always awarded to less qualified agent -rarely get accepted to be implemented
involve fighting against other proposals for limited resources
a problem-solving pattern should be used in a persuasive message when: -an audience readily agrees to do as the message asks -an audience finds a task easy to perform -logic is more important than emotion in the decision -an audience is easily convinced about a message -feelings are more crucial than rationale in a judgement
logic is more important than emotion in the decision
Jada is asked to prepare a budget for a business proposal. Which of the following guidelines will help Jada obtain the required budget - asking for a minimum sum to sound realistic -making the basis for her estimate specific -excluding costs pertaining to use of office space -quoting a lower figure -excluding less obvious costs
making the basis for her estimate specific
which of the following is considered a typical social error in China? -shaking hands -making eye contact -omitting official titles -using humor in business affairs -referring to caste system
omitting official titles
Full justification should be used when -one cannot use proportional typefaces -one wants to use as few pages as possible -one wants to establish an informal look -one uses very short line lengths -one wants to have lines ending in different places
one wants to use as few pages as possible
In which of the following stages of the interview does an interviewer typically ask easy questions about major or interest -opening -feedback -confutation -body -closing
opening
Which of the following is true of 1-2-3 pattern of organizing information -works best when audience will find solution easy to accept -may be necessary when audience finds solution hard to accept -works best when history shows complexity or magnitude -pattern works well when you want to organize short informative briefings -works well when you want audience to see weaknesses
pattern works well when you want to organize short informative briefings
Salma receives an email from a company that claims her email id has been selected and she is one of the winners of a 2000 cash prize. she is requested to send back her bank account details to the company, so they can transfer the prize money. in this scenario, the email salma recieves is an example of a .... message -Phishing -subverting -goldbricking -brandjacking -cybersquatting
phishing
Which of the following is foundation of a good meeting? -Brainstorming ideas -preparing minutes -planning the agenda -motivating members -sharing ideas
planning the agenda
Positive and informative messages should include benefits when: -presenting factual information only -presenting benefits that may not be obvious -the benefits make the audience seem selfish -the audiences attitude toward the information does not matter -the benefits are so obvious that restating them insults the audience's intelligence
presenting benefits that may not be obvious
it is not necessary to include benefits in positive and informative messages when: -presenting policies -presenting factual information only -presenting benefits that may not be obvious -stressing benefits that present the audience's motives positively -shaping your audience's attitudes toward the information or toward your organization
presenting factual information only
In which of the following patterns of organizing information are arguments for an against a particular alternative? -spatial -pro/con -problem-solution -elimination of alternatives -swot analysis
pro/con
A _____ letter helps a job seeker tap into the hidden job market -letter of engagement -prospecting letter -follow-up letter -letter of credit -solicited letter
prospecting letter
In western culture, which of the following indicates the positive connotation of danger or passion -red -green -yellow -blue -white
red
While applying you-attitude, passive verbs should ideally be used while ______. -Discussing job roles in a project -Reporting bad news or limitations -Explaining the perks of a new position -Explaining audience benefits of a product -Listing out the incentives for selling a product
reporting bad news or limitations
An e-commerce company, Zeda, posts a surbey on its website and invites visitors to complete it. Which of the following statements is true about this approach? -generates a random sample -results not available immediately for computing -involved more costs in comparison to telephone surveys -response rate is much lesser than telephone surveys -results do not tend to reflect opinions of entire population
results do not tend to reflect opinions of entire population
An ____ report provides information, but does not include analysis or recommendation -feasability -audit -payback -annual -asles
sales
The best way to learn the conventions in a particular workplace is to -see what other workers are doing -read documents on office guidelines -interact with the human resources department -get updated by the manager or supervisor -research online about the organization
see what other workers are doing
While planning a strategy for your presentation, you should: -identify several key ideas that you want your audience to take home -avoid using paragraph indentations and headings -include complex visuals to draw attention -simplify supporting details so its easier for audience to follow -use technical jargon and treat audience as experts
simplify supporting details so its easier for audience to follow
tone of voice, gestures, proximity, and facial expressions are all examples of.. -linguistics -social signals -active listening -intercultural context -verbal communication
social signals
Which of the following is considered appropriate attire for an interview -sneakers -sports jacket -sunglasses -stilettos -strong perfume
sports jacket
Which of the following should be omitted in an application essay? -unifying theme -thesaurus diction -first person -vivid details in body of message -topic sentences at beginning of paragraph
thesaurus diction
Ambrosio, a marketing executive dsitributes samples of a new detergent to prospective buyers and requests them to voice their opinions as they use the product. this is an example of _____. -information surveys -focus groups -heuristic groups -interruption interviews -think-aloud protocol
think-aloud protocol
in business communication, which of the following is the main purpose of thank you letters? -to build a good image of the organization -to build a good image of the writer -to build good will -to persuade -to inform
to build good will
Which of the following is the primary purpose of informative messages? -To build a good image of the sender's organization -to de-emphasize negative information -to eliminate future messages on same subject -build good image of the sender -to have the reader view the information positively
to have the reader view the information positively
Which of the following is the main purpose of using an informative presentation? -motivate audience to act or believe -validate audience's commitment -stroke the audience's ego and help them achieve -to inform or teach the audience -please and entertain the audience
to inform or teach the audience
Which of the following is a limitation of telephone surveys? -include people with unlisted numbers -cannot be closely supervised -results of the survey are not available immediately -underrepresent some groups based on economic conditions -the answers to questions over telephone cannot be keyed in simultaneously
underrepresent some groups based on economic conditions
The problem/opportunity section of a proposal for a student report should address which of the following questions? -why does a certain issue need to be solved? -how do you know that an opportunity can be explored? -what watchdog audiences may read the report? -can a solution be found in available time? -who will be affected by a recommendation?
why does a certain issue need to be solved?
Which of the following is a mirrored question for the following answer: "How often do you use the parking garage" "3 times a week" -how many times do you use them in a month -how much do you spend a week for parking? -does it cost too much? -you use the parking garage an average of 3 times per week? -is there parking at any other places
you use the parking garage an average of 3 times per week?
While using lists to create white space, it is important to: -ensure all paragraphs comprise of not more than 2 lines -make the first paragraph as lengthy as possible -use bullets when sequence of items is exact -make all items non-parallel for better understanding -use tabs or indents to align items verticallly
-use tabs or indents to align items vertically
Nina is required to write an email to the dean of a college explaining why she would like to pursue a double major in engineering and music. Nina does not know the name or the gender of the dean. Which of the following salutations of polite communication is most appropriate for nina to use in her letter? -Hello -Dear Sir -Hello Sir -Dear Madam -Dear Dean
Dear Dean
Which of the following is of particular significance during the editing stage of a document? -Content and clarity -Grammatical correctness -Organization of content -Style of writing -Tone of writing
Grammatical correctness
Which of the following might be an interpretation of the color yellow in western culture? -Warm, earthy and mature -Strong, brave and passionate -Happy,friendly and optimistic -Clean, innocent and pure -Jealous, inexperienced and greedy
Happy,friendly and optimistic
Which of the following best describes wordiness in a sentence? -Adding you attitude in a sentence -Removing all emotional words from a sentence -Reducing words in a sentence to make it concise -Having more words in a sentence than the meaning requires -adding words to a sentence, which are essential to its meaning
Having more words in the sentence than the meaning requires
Which of the following do baby boomers value more than millenials? -autonomy -informality -hierarchy -faster feedback -job flexibility
Hierarchy
Which of the following is true of approaches to negative information? -in Brazil, unpleasantness is usually suppressed -In Japan, bad news is often delivered in front of a group -In Saudi arabia, saving face is hardly important -In Saudi Arabia, negative information is never delivered through intermediaries -In India, a negative response is most likely to be conveyed directly
In Brazil, unpleasantness is usually suppressed
Which of the following is generally true of the prevailing culture of oral communication ? -disagreements are generally communicated through emotional outbursts -interruptions tend to be very common -appreciation is generally considered as a motivational factor -long periods of silence are typically very common -communication is generally direct and informal
Long periods of silence are typically very common
According to stephen covey's time management matrix, which of the following falls under quandrant II? -Networking and planning -Completing academic work -Meeting deadlines -Attending classes -Managing crises
Networking and planning
In interpersonal communication, which of the following is typical of an active response? -Offering to solve a problem together -Offering advice on solving a problem together -Preaching about how to deal with a problem -Minimizing a problem to make it seem simple -ordering the speaker to find a solution to the problem
Offering to solve the problem together
_____ are ploys from identity thieves seeking your personal information: -viruses -phishing ads -trojans -pop-ups -ponzi schemes
Phishing ads
____ are a type of non-verbal communication? -Pictures -Presentations -Emails -Memos -Informal meetings
Pictures
The ____ has the power to decide whether to accept recommendations on the basis of the message, and every message must reach this audience in order to fulfill its purpose -gatekeeper -secondary audience -primary audience -watchdog audience -whistle-blower
Primary audience
Creating goodwill with content involves: -Placing all details of a message in the main body -not anticipating the questions your audience is likely to have -arranging the information to meet your needs, not the audiences -showing why information the audience didnt ask for is important -not showing your audience how the subject of your message affects them
Showing why the information the audience did not ask for is important
According to career advice expert Richard Bolles, which of the following is true of people who fail when they don't find a job they like? -They have poor aptitude skills -They document their own experiences -They are extremely cautious about failures -They lack information about themselves -They lack enthusiasm to work
They lack information about themselves
Which of the following statements about diversity in the workplace is NOT true? -Women, POC, and immigrants have always been apart of the U.S. workforce. -in the last decade, people have lost sight of sources of diversity such age, religion, class, regional differences, sexual orientation, and physical disabilities -Helping each worker reach his potential requires more flexibility from managers as well as more knowledge about intercultural communication -Success depends on using the brains and commitment as well as the hands and muscles of every worker -Now, U.S businesses realize that barriers to promotion hurt the bottom line as well as individuals.
in the last decade, people have lost sight of sources of diversity such age, religion, class, regional differences, sexual orientation, and physical disabilities
Which of the following should be followed in order to manage information in emails -bullets should be avoided in long emails -checklists are too elementary and should be avoided -numbers should be used while answering multiple questions -messages with attachments should not include the most vital information -new materials should be placed at the bottom while sending regular updates
numbers should be used while answering multiple questions
Emails that try to lure receivers into sending sensitive information are known as .... messages -Phishing -Greylisting -Plagarized -spamtrap -pirated
phishing
While creating a brochure, the designer should: -use fixed fonts -use only one font -minimize white space -repeat design elements -underline many words
repeat design elements
James is an assistant trainer at orion inc. she is working on a training manual to help new users learn how to operate the company's data management system. employees will use the manual as a learning tool in the training seminars. the manual will also serve as an on-the-job reference. the senior trainers and system analysts who designed the data management system are expected to offer their comments on Janet's draft. In this scenario, the system analysts best represent the _____. -Watchdog audience -Gatekeepers -primary audience -secondary audience -auxiliary audience
secondary audience
A _____ is an external document granting or denying a customer request to be given credit for defective goods -10-k report -quarterly report -policy and procedure bulletin -transmittal -claims adjustment
Claims adjustment
An ____ is a statement of company rules, guidelines, and instructions with a purpose to inform, and build both image and good will. -policy and procedure bulletin -10-k report -appraisal -transmittal -annual report
Policy and procedure bulletin
Which of the following is true of positive emphasis? -Positive emphasis always seems sincere -Positive emphasis is always appropriate -Positive emphasis cannot be overdone -Positive emphasis cannot cloud the reality of any situation -Positive emphasis can be made more effective through restraint
Positive emphasis can be made more effective through restraint
Which of the following correctly explains the difference between successful and unsuccessful student teams? -Successful teams allow sub-groups to make decisions; less successful teams insist that important decisions are made by the entire team -Successful teams try to ignore conflicts that occur; less successful teams deal with all the conflicts that emerge -Successful teams meet and talk through plans face-to-face; less successful teams reply more on e-mail and other electronic communication -Successful teams rationalize criticism; less successful teams listen to criticism and try to change their performance based on it -Successful teams respond to words more than emotions; less successful teams pay more attention to what is said and how it is said
Successful teams meet and talk through plans face-to-face; less successful teams reply more on e-mail and other electronic communication
Which of the following is an example of a compound sentence? -Phil was awarded employee of the month -Jackie is shifting to the new office -When the summer holidays are over, the house will be empty -Because he has a good credit record with us, we will approve his loan -Frankie was in line for a promotion but he did not get it
Frankie was in line for a promotion but did not get it
Which of the following documents is used for performance appraisals, salaries, and hirings? -Annual Report -Job Description -Monthly Report -Thank you letter -Procedure bulletin
Job description
For good time management, which of the following should be used to manage time crunch problems? -Multitasking -Keeping lists and prioritizing items on the list -Avoiding spending time on important demands -using time sinks to fit several tasks in a short time period -Undertaking smaller tasks and keeping larger ones for later
Keeping lists and prioritizing items on the list
Which of the following is an example of verbal communication? -Logos -Gestures -Eye Contact -Pictures -Tweets
Tweets
A memo of congratulations is written to: -clients who have been in the company for over 10 yrs -employees who have won awards or been promoted -company partners at the end of a project -external allies for a well implemented campaign -suppliers who have been loyal to a company
employees who have won awards or been promoted
Clyde is required to arrange and important one-on-one meeting with a subordinate, who is currently posted in another country. Clyde must ensure that he and the subordinate can see eachother during the meeting. which of the following technologies is clyde most likely to use? -google docs -prezi -producteev -facetime -dropbox
facetime
A country that has fewer rules and a greater tolerance for a variety of ideas and beliefs typically has a -lower uncertainty avoidance index -higher power-distance index -higher uncertainty avoidance index -collectivist culture -highly masculine culture
lower uncertainty avoidance index
One of the primary purposes of a negative message is to: -reduce further communication on the same subject -retain a good image of the communicator's organization -avoid creating more work for the sender -maintain as much goodwill as possible -maintain a good image of the communicator
maintain as much good will as possible
Procedural dimensions of teams focus on ____ -solutions -methods -people -content -data
methods
Ragged right margins should be used when -wants to use as few pages as possible -uses very short line lengths -uses a proportional font -cannot use a fixed font -wants a formal look
uses very short line lengths
When writing a document for multiple audiences, which of the following practices should be adapted to effectively address the audiences' differences? -using personal pronouns to ensure that all members of the audience interpret the text in a similar manner -writing the document in an informal style if it is meant for both internal and external audiences -presenting background and explanatory information under the same heading -using a table of contents so that readers can turn to the portions that interest them -keeping the body of the document as short and brief as possible for the convenience of the decision makers
using a table of contents so that readers can turn to the portions that interest them
When writing a document for multiple audiences, it is best to avoid: -using personal pronouns -using a formal style of writing -including an executive summary -categorizing information using headings -organizing the message based in the decision makers attitudes
using personal pronouns
Juana, a sales manager, has to present a sales report to the directors of the company at the end of every financial year. for her upcoming presentation, which of the following statements should juana use to help the audience recall the background on the company's growth in her last report? -As you may remember, the company has a 25 percent increase in sales last year -does anyone remember the sales figures of last year? - you may not be able tor recall this, but the company's sales rose by 25 percent last year -the company's sales rose by a significant 25 percent last year. -for those who cannot remember, the company's sales increases by 25 percent last year
As you may remember, the company has a 25 percent increase in sales last year
Which of the following is a negative word with a negative connotation? -Eliminate -Understand -Questions -Always -Possible
Eliminate
Ronaldo is leading a campaign against illegal logging and ensures that his team meets once a week. although the campaign has been progressing smoothly, ronaldo notices various conflicts arising between some team members, which may be affecting their work. which of the following steps should he take to best help reduce the number of conflicts in the team? -discuss the problems with them immediately instead of putting it off -ignore the problem because conflicts are natural -discuss problems once campaign is over -realize that all team members are responsible for eachothers happiness -create ambiguous rules that offer flexibility during work and avoid conflict
Discuss the problems with them immediately instead of putting it off
Bernardo creates a written presentation in which he depicts most of his numerical data in black-and-white graphs. he uses as few lines as neccesary and uses stripes and wavy lines to indicate different segments. He does not add any clip art to the graph. He strictly avoids using chartjunk. Which of the following should bernardo do to improve quality of his graphs even further? -He should use more chartjunk to decorate the graph -He should use more lines because they increase clarity -He should add clip art to the graph to make it more relevant -He should use shades of grey instead of stripes and wavy lines -He should try to convert the graph into a picture to make it more artistic
He should use shades of grey instead of stripes and wavy lines
A way to ensure that a reader stays long enough on a home page is to: -avoid letting the reader know about the organization sponsoring the page -make completion of tasks difficult which challenges a reader and increases interest -prevent showing an overviews of a page because it makes a reader skim through it -make it clear what readers will get if they click on a certain link -provide navigation bars vertically at the center of a screen
Make it clear what readers will get if they click on a certain link
____ refer to words that indicate relationships, and the examples for these include words such as "with", "in" and "under". -Adjectives -Nouns -Prepositions -Pronouns -Interjections
Prepositions
Josiah works in the colorado department of education and has to submit a report on the literacy rate of children. Which of the following will be most useful for Josiah's audience? -Processing information before presenting it to audience -presenting information in order that became aware of it -working against audience's expectations -avoiding grouping large amounts of info into categories -using the word "you" in the report if there are multiple audiences
Processing information before presenting it to audience
Which of the following best describes persona in a message? -Refers to the character who allegedly writes the letter to make a message more interesting -refers to the description of a product or service with vivid sensory details -refers to the strategy of making an audience imagine enjoying the benefits of a product -refers to the use of wordiness to make a document appealing -refers to the use of a story to help an audience connect emotionally to a message
Refers to the character who allegedly writes the letter to make a message more interesting
Which of the following is a key to using conventions effectively? -using conventions only for routine activities -remembering that convention do not change with time -using conventions without adjusting them to a particular audience -remembering that every organization follows the same conventions -remembering that convention always need to fit the current situation
Remembering that conventions always need to fit the current situation s
The process of ____ refers to making changes in content, organization, and tone that will better satisfy the writer's purpose and the audience -editing -proofreading -revising -brainstorming -planning
Revising
Which of the following should be undertaken while responding positively to a message -grant a cusotmer's request for a benefit in the last sentence of the message -talk about your own process in making the decision related to the message -give reason for the original mistake even if it does not give credit to the company -show that you are listening and want to resolve the issue -talk grudgingly if a customer's request is impractical and demanding
Show that you are listening and want to resolve the problem
Joanna is conducting a training session at her organization for the first time. she is nervous and wants to make a good impression. mostly, she wants the new trainees to perceive her as a person with experience and authority. which of the following behaviors will help her make the most effective authoritative impression? -Ending her sentences on a higher pitch -Smiling frequently throughout the presentation -Nodding to express listening or engagement -Taking up space by spreading her materials on the table -Tilting her head repeatedly to show concern or interest for individuals
Taking up space by spreading her materials on the table
Which of the following sentences best exemplifies the use of impersonal expressions? -You have not performed well this month -Your department's performance is very low -I am happy to inform you about your promotion -The incentives of all the employees have been cancelled -I have granted you two days of leave as you requested.
The incentives of all employees have been cancelled
Pedro is a marketing executive at an apparel firm. He is currently working on a proposal to promote a new line of clothing for the company. while preparing for the presentation, he keeps in mind the marketing directors of the company, who have the power to adopt the plan. he also notes that his marketing manager might approve or reject his proposal before it is presented to the directors. On the day of the presentation, Pedro notices that the sales manager, finance manager, and the production manager are also present to offer their comments on the proposal. Who among the following is the gate keeper for pedro's proposal? -Sales manager -Production manager -Finance manager -Marketing director -Marketing manager
The marketing manager
According to usability consultant jakob, what does an f-shaped pattern indicate when viewing web pages? -the center of a page must contain the most important information -the bottom left half of a page is where a reader starts reading -the center of a page is where an audience starts reading a document -the top of a page must contain the most important information -the left side of a page is always skipped by the reader
The top of a page must contain the most important information
Which of the following statements about acknowledgement responses is most accurate? -They are the same in all cultures -They are only indicative of active listening -The minimize the problem being discussed -They help carry the message that you are listening -They help you ignore instructions that are unnecessary
They help carry the message that you are listening
Which of the following is true of convention? -They provide a design language and effective design relies on them -They work well with all audiences -They remain unchanged irrespective of old or new software -They are static in nature and stay constant over long periods of time -They work well with all audiences regardless of geographic area
They provide a design language and effective design relies on them
Which of the following is true of negative messages? -They are no longer a part of business and administrative communication-they do not attempt to maintain goodwill -they have a single purpose of eliminating future communication on an issue -they cannot be restructured to create a positive feeling -they should make the readers feel that the decision made is fair and reasonable
They should make the readers feel that the decision made is fair and reasonable
Which of the following is one of the most popular tools for personal branding -IMDB -Wikipedia -gmail -windows messenger -twitter
Which of the following is true of writing a report? -Dont use background reading from your proposal to form the first draft -Use a copy of your questionnaire in the appendix section of your report -Write the scope and limitations sections of the report only after completing research -write the executive summary before analyzing data -write important sections towards latter half
Use a copy of your questionnaire in the appendix section of your report
Which of the following should you do while organizing information that builds goodwill? -Arrange the information to meet all of your needs -Use headings and lists so readers can find key points quickly -Present information that interests the audience in the middle of a paragraph -Avoid showing why information your audience didn't ask for is important -Avoid anticipating an audience's questions because its distracting
Use headings and lists so readers can find key points quickly
Which of the following should be used in the subject line for problem-solving messages? -Placing the request for action in the subject line -Using a negative subject line to emphasize the a problem -Using a benefit which is likely to help the audience -Avoid using a common ground in the subject line -avoid using a neutral subject line
Using a benefit which is likely to help the audience
In analyzing members of groups, which of the following features of an individual is most useful in psychographic profiling? -Age of individual -Values and beliefs of individual -The annual savings made by the individual -The sex of the individual -The annual tax paid by individual
Values and beliefs of individual
In which of the following instances would it be unnecessary to provide audience benefits? -When selling a product or a service to a customer -When informing employees that the company will be expanding -When persuading employees to improve productivity -when informing the stakeholders that the company's revenue has decreased. -when asking employees to follow a procedure or adopt a policy
When informing the stakeholder that the company's revenue has decreased
Which of the following is true of using notes in an oral presentation? -You should use key phrases in notes to help you if you go blank -while delivering, focus attention on notes -while deliverings, direct gaze at screen not audience -while delivering, hold note cards very low so audience cant see them -prepare notes so you can read directly from them
You should use key phrases in notes to help you if you go blank
In business communication, tone is particularly important when: -You want readers to to feel that you have taken their request seriously -you want readers to understand the mistakes they've made -you are not focusing on maintaining good will -you are not demonstrating empathy toward a reader -you are checking a document at the level of individual words only
You want readers to to feel that you have taken their request seriously
Which of the following is recommended while providing alternatives in a negative message: -Execute the alternatives stated in the message and ask the audience for approval -provide only limited information to the audience to act on the alternatives -limit the audience's psychological freedom to refuse the alternatives -allow the audience to decide whether or not they want to try the alternatives -take the necessary steps to implement the alternatives
allow the audience to decide whether or not they want to try the alternatives
Which of the following cultures sees exaggeration as a way to express positive thinking? -spanish -german -british -american -french
american
Which of the following best describes a good proposal? -Created exclusively for experts -avoid supporting generalizations and inferences with data -anticipate and answer questions by readers -complex in form and nature -limit benefits to those for the most influential reader
anticipate and answer questions by readers
Which of the following actions is recommended when dealing with criticism? -focus on your response, not on the criticism -ask questions to show that you are listening -ignore criticisms that may seem off base -express your anger honestly -clarify the misunderstanding, but do not make any changes.
ask questions to show that you are listening
In a referral interview, it is inappropriate to: -follow up with a letter of appreciation -ask a person to give you advice on your resume -ask the person who could create a job for you to hire you -go into the interview with names of people you'd like to talk to -follow up with personal thank you letters
ask the person who could create a job for you to hire you
If a company is unsure about whether it needs to change or not, a proposal serves the purpose of: -creating a record of the implementation process -developing a plan for achieving desired change -implementing a suitable plan which meets its needs -increasing measurable outcomes of possible changes -assessing whether change is a good idea
assessing whether change is a good idea
Elena, a sales manager, is required to present the annual sales report for her product at the next month's senior management meeting. Before creating the visual for the report, she is making sure that no information is missing from key locations or demographic areas. what guidelines is Elena following? -Follow the conventions for designing typical visuals -determine story you want to tell -be sure visual is ethical -check the quality of data -choose right visual for story
check the quality of data
Which of the following is true of traditional term paper writing style? -It is highly informal -it is generally impersonal -it pays particular attention to visual impact -it uses short sentences -it is extremely friendly
it is generally impersonal
A direct persuasive request: -is used to make people guess what you want -always contains benefits -does not need to overcome objections -does not involve asking for an action you want openly -should not anticipate possible responses
does not need to overcome objections
Which of the following is a difference between formal and informal meetings? -In formal meetings, motions need not be made before a topic can be debated; in informal meetings motions must be formally made -in formal meetings, minutes are never maintained; in informal meetings minutes are always maintained -formal meetings are less common in the workplace than informal meetings -In formal meetings, votes may not be taken if most people seem to agree; in informal meetings each point is voted on -Formal meetings are better for team building than informal meetings
formal meetings are less common in the workplace than informal meetings
Which of the following is an example of an extrinsic motivator? -Taking pleasure in helping clients understand a product's features. -deriving pride a customer with a technical problem -experiencing satisfaction in having an effect on the organization -getting promoted or receiving a good appraisal -having strong networking or marketing skills
getting promoted or receiving a good appraisal
Matthew, a senior marketing manager is preparing a presentation for board of directors. However, the evening before he hears that the board of directors consider visuals and data displays a waste of time. what should matthew do? -go ahead with visuals he has, because presentations should have very little text -should not use any of the visuals because visuals only used in rough draft -should not use any of the visuals because the audience doesnt appreciate them -he should use only the important and necessary visuals, because his purpose and the information call for them
he should use only the important and necessary visuals, because his purpose and the information call for them
Unadvertised jobs are called the ____ job market -primary -hidden -peripheral -core -inactive
hidden
Which of the following best describes the plain writing act? -It requires all federal agencies to use clear prose that can be easily understood by the public -it governs the writing, publishing, and usage of printing presses in the country -it insists that the language used in legal documents should be written more technically -it states that all business writing must be directed toward the welfare of the society
it requires all federal agencies to use clear prose that be easily understood by the public
Which of the following is a characteristic of good business writing style? -it is not conversational -it avoids the use of first-person pronouns -it uses technical and scholarly terms -it is impersonal in nature -it uses short sentences and paragraphs
it uses short sentences and paragraphs
Identify error in list of job duties: "recruited seven volunteers, designing of brochures, spoke to five comm. groups" -lacks proper emphatic order -lacks details -lacks parallel structure -uses a complete sentence -uses nouns instead of gerunds
lacks parallel structure
Which of the following phone skills should you adopt while leaving a voicemail? -state only name, because number will be recorded -leave a clear and concise message so it will be easily understandable -state phone number quickly -be persistent and keep trying if you repeatedly get voicemail -leave an elaborate message
leave a clear and concise message so it will be easily understandable
Jaden is conducting a presentation on how to increase employee productivity. he bases his entire speech on 8 main points. What should jaden do to modify his speech? -avoid using metaphors -minimize use of colors and visuals -limit presentation to 3 main points and sub points -should not turn information into a story -should not show the relationship between each of the main points as this could confuse the audience
limit presentation to 3 main points and sub points
Estefani gives a presentation to a group of trainees at her hotel on how to deal with angry customers. george asks a question, how should she answer? -nod her head to indicate she understands -tell george she already covered question in her presentation -link her answer to the points shes covered during her presentation -Say thats an excellent question -attempt to respond to george's question even when not sure of answer
link her answer to the points shes covered during her presentation
Which of the following is the best way to deal with a situation when all your work experience is in your fam's business? -List fam. members as references, but stress they were hard on you -never list name of company -list the company you worked and list a client who can talk about your work -mention that their is no scope for growth since its a fam business -avoid mentioning names of supervisors
list the company you worked and list a client who can talk about your work
Which of the following is a characteristic successful interviews -refrain from asking interviewer questions -avoid using technical jargon -answer questions only briefly ,10 words -monopolize interview with lengthy monologues -maintain eye contact with the interviewers while interacting with them
maintain eye contact with the interviewers while interacting with them
Kelly is writing a report on a campaign for children's rights. working on section listing authorizors of campaign and plans for future research. which section is kelly working on? -list of illustrations -title -background -executive summary -memo of transmittal
memo of transmittal
When e-mailing an application letter along with a resume -use abbreviations to indicate familiarity with business terms -mention name in subject line -omit salutation and closing details -type important sections in all caps -put the job number of title applying for in last paragraph
mention name in subject line
Ivan is analyzing numbers from the survey he has conducted. he observes a particular number that occurs most often in his list of observations. he defines that as ____. -median -range -extension -average -mode
mode
Which of the following should you do when creating subject lines to help ensure than an e-mail is read? -Make the subject line ambiguous and general to cater to a large audience -Highlight the subject line if the information is neutral or negative -Use generic tags, such as hello or thank you to give the message a friendly note -name drop in the subject line to make an appropriate connection -ensure the reader does not recognize the sender to eliminate possible bias
name drop in the subject line to make an appropriate connection
In the context of interpersonal communication, which of the following is typically an example of an acknowledgement response? -Thinking -contemplating -nodding -introspecting -humming
nodding
Color, dress, and age may be considered ____ symbols of communication -written -spoken -oral -nonverbal -textual
nonverbal
In business documents, apologies should: -not take timing into account because it is irrelevant -be an integral part of all negative messages -always be placed at the end of a message -be mentioned twice in a message in order to sound sincere -not be used when you are not at fault
not be used when you are not at fault
A good _____ gives a communicator 30 to 60 seconds to motivate and audience to read the rest of the message -conclusion -recommendation -opener -reference -background
opener
A specialize use of the internet for job searching is _____ which is a popular term used for marketing yourself -market building -impression management -self-improvement -market imaging -personal branding
personal branding
Regarding the organization of reports, the ____ pattern identifies an issue, explains its background, and discusses its extent -compare/contrast -elimination of alternatives -pro/con -chronological -problem-solution
problem-solution
Marcus is working on a three month long project, and is writing to his funding agency to inform them of the documents he has completed reading and the experiments he has conducted. Marcus is writing a : -proposal -progress report -memo -annual report -feasibility report
progress report
"Anything the mind can conceive and believe, it can achieve"- Napoleon hill, what kind of opener is this? -Startling statement -anecdote -narration -quotation -question
quotation
When analyzing numbers, the ___ is the difference between the high and low figures for a particular variable -average -mean -range -mode -median
range
Which of the following is a feature of a good work schedule for a proposal? -provides idealistic time frames for challenging activities -avoids time for unexpected snags and delays -shows you may be unable to complete work within the deadline -realistic estimates for each activity -avoids using a chart to maintain schedule details
realistic estimates for each activity
Which of the following is an appropriate way to write a good thank you note? -keep note short and use abbreviations if being sent over email -refer to specific things you saw during your visit -avoid using jargon of company -express minimum enthusiasm as the note is formal -never enclose receipts for any expenses incurred
refer to specific things you saw during your visit
Alyssa recently delivered a presentation at a media house on a possible tie-up for an environmental campaign. her audience found her pres. professional and well-prepared. which of the following did alyssa do? -spoke monotone -didnt look directly at audience -kept attention focused on hand notes -kept feet together and stood still -she varied the tone, stress, and pitch of her voice to sound enthusiastic
she varied the tone, stress, and pitch of her voice to sound enthusiastic
Which of the following would you have to do to be persuasive? -Phrase questions defensively to avoid getting the request rejected -Place people in a position where they have to take a stand on an issue -show the audience that your proposal meets their needs -avoid overcoming emotional objections because they are unimportant -avoid asking follow-up questions because they indicate inattentiveness
show the audience that your proposal meets their needs
Which of the following is a good practice when finding stories to tell through visuals? -simplify the data on a selected topic and convert numbers to easy to understand units -present all of of the data collected, discuss what is relevant, and allow the audience to interpret the rest on their own -combine the data from several important stories into one visual -tell all of the stories that a data set allows in order not to waste any information -focus on all the stories and topics related to primary topic of research
simplify the data on a selected topic and convert numbers to easy to understand units
Which of the following guidelines should be followed when making a direct request? -explain the benefits explicitly in the message -overcome objections to to make the request concrete -avoid putting the main issue in the subject line -simply ask for what is needed in the message -challenge an audience by making them guess
simply ask for what is needed in the message
Which of the following best help build emotional appeal? -statistics -graphs -numbers -stories -tables
stories
A negative _____ in a message should be used when you feel that the reader may ignore what could seem like a routine message -body -illustration -subject line -conclusion -summary
subject line
____ are numbers or words arrayed in rows or columns -drawings -Gantt charts -dot charts -tables -figures
tables
Which of the following is true of of inaccuracies on resumes? -background checks conducted by job candidates to find out about fake employees -background checks cant find out fake mensa memberships -it is considred unethical to omit important details like a low gpa on your resume -it is considered acceptable to use inflated job details -the most frequent inaccuracies are incorrect dates of employment
the most frequent inaccuracies are incorrect dates of employment
Which of the following is generally true of written persuasive styles in Arab countries? -they tend to use very short sentences -their persuasion style is typically characterized by emphasis on an immediate gain -their writing style is generally characterized by many signatures -they tend to offer thanks as opening lines -their closing lines are usually for seeking specific requests
their writing style is generally characterized by many signatures
Which of the following points should be kept in mind while writing performance appraisals? -They should be ambiguous to avoid offending employees -they should be infrequent which prevents wasting project time -the should use stock phrases during criticisms -they should document areas for improvement by using labels -they should protect the organization and motivate the employee
they should protect the organization and motivate the employee
Nicole decides to present the design of a new bio-reactor to her clients orally. Which of the following is most likely the reason she chooses an oral presentation over a written document -unlike a written document, an oral presentation would make it easier for nicole to present specific details about the reactor and its functioning, -Nicole would be able to make use of visuals to explain her design in an oral presentation, but she cannot do that in a written document -unlike a written document, an oral presentation would make it easier for nicole to answer her client's questions and build consensus -an oral presentation would allow nicole to present the complex data associated with her design more easily than a written document -an oral presentation would make it easier for nicole to reduce undesirable emotions in her audience than a written document would
unlike a written document, an oral presentation would make it easier for nicole to answer her client's questions and build consensus
Which of the following should you do while creating a subject line for a negative message? -use a generic subject line when readers may ignore the message -use a negative subject line when the reader needs the information to make a decision -use a neutral subject line in order to ensure that the reader reads the message -use an ambiguous subject line when the reader needs to make a decision -use a buffer in the subject line so that it stands out and draws the readers attention
use a negative subject line when the reader needs the information to make a decision
Discourse based interviews -use information written by the interviewee to frame new questions to ask -are formal interviews based on written questions that the interviewee sees beforehand -are interviews that are always taped, -strive to get the interviewee's spontaneous reaction to using a product -asks user to voice opinions as they use product
use information written by the interviewee to frame new questions to ask
Which of the following is true of oral communication in Japan? -subtlety is least important and directness is preferred -what is not said is just as important as what is said -silence is uncommon and treated as rude -most information is transmitted verbally -nonverbal communication is avoided so as to prevent misunderstanding
what is not said is just as important as what is said
Which of the following questions should a proposal answer? -what are your future organizational plans? -what is your profit margin? -what problem are you going to solve? -why are rates offered by other companies higher? -what benefits are your competitors offering?
what problem are you going to solve?
