Business Administration Exam Master Quizlet

Which of the following is an example of receiving tacit knowledge:

"Shadowing" a person in your desired career

Calculate a business's gross profit based on the following information: $367,500 in income from sales, $105,250 in payroll, $25,700 in rent, and $140,125 in cost of goods.

$227,375

According to a company's most recent statement of cash flows, its cash flow from operations for the most recent year was $1,375,400. The net cash used by investing was an outlay of $690,000. The net cash spent on financing was $140,300. What was the company's free cash flow?

$545,100

Samantha works in a shoe store. Her eight most recent customers wore the following shoe sizes: 9, 7.5, 5.5, 6, 8, 10, 9, and 9. What is the mode of this data set?

9

Which of the following scenarios represents a cultural difference involving personal space that may make an American businessperson feel uncomfortable:

A European client greets the person with a kiss on each cheek.

Which of the following scenarios represents a cultural issue associated with personal space for an American businessperson:

A European client greets the person with a kiss on each cheek.

Which of the following is an example of a tort associated with the invasion of privacy:

A company uses an athlete's photo without permission to imply the endorsement of the product.

Which of the following is a situation indicating a problem with product durability:

A customer complains that her/his new cell-phone battery quit working after one week.

What type of information should be included in the methodology section of a research report?

A description of the sampling plan and research technique

In which of the following situations would a businessperson write a persuasive inquiry using an indirect format:

A direct-mail letter asking for financial support to help a charitable organization

Which of the following is an example of an activity associated with the directing function of management:

A manager disciplines an employee for inappropriate behavior in the workplace.

Which of the following is NOT a characteristic of private enterprise:

A person's income depends mainly on the income their parents made.

Which of the following would be out of place in a follow-up letter after a job interview:

A question about salary or benefits

Which of the following is an example of a business obtaining raw-materials inventory:

A snack-food manufacturer orders potatoes, oil, and salt to make its potato chips.

Which of the following is a disadvantage of a checking account:

Account balance requirement

What do companies often use to assign and track various business tasks?

Accountability matrix

What technological tool can help businesses understand the types of knowledge that employees need to perform their jobs efficiently?

Accountability matrix

What is the first step in accepting responsibility for a mistake that you made at work?

Acknowledging your actions

What is a key to effective note-taking?

Active listening

Which of the following is a negative effect on businesses of government regulation:

Additional expense and inefficiency are experience

Which of the following best exemplifies an individual's career progression:

Advertising coordinator, promotions manager, and vice president of marketing

Which of the following is an example of an employee who is meeting his/her employer's expectations:

Allison focuses on her work tasks so she can meet her deadlines.

Which of the following statements about creativity in marketing occupations is true:

Almost all marketing occupations involve creativity to some extent.

Which of the following is an example of a quality control method used in the workplace:

An advertising manager corrects a copywriter's ad copy.

How can a company hold employees accountable for protecting digital assets?

An effective laptop security policy

Which of the following statements is true about an employee's role in meeting organizational goals:

An employee's performance goals should align with the organization's overall goals.

Which of the following is an activity that is conducted during the closing phase of a project:

Archiving documents

What is important to do when giving verbal directions to make sure the audience understands?

Ask questions

What should businesses do before negotiating with vendors?

Assess vendors' strengths and weaknesses

What aspect of their employers' codes of conduct are employees violating when they regularly come into work late or leave early?

Attendance

Two people are in a conflict because both of them want to be the group's leader. What is the reason for the conflict?

Authority

What type of risk-management technology can track individual traders' risk limits and notify management immediately if any trader exceeds her/his preset limit?

Automated oversight

Rob has a job interview this afternoon. In the morning, he goes over his other job offers to figure out which job he will accept (and what the salary and benefits are) if this employer doesn't offer him a position. Rob is developing his

BATNA.

What should project managers do when an unexpected situation occurs during the execution of a complex project?

Be flexible

A customer asks Roger a question about a product, and he isn't sure of the correct answer. He immediately phones his supervisor to get the needed information. Which technique for building positive customer relations does this illustrate?

Be helpful.

Matthias regularly talks to other team leaders in the industry to keep up with current trends that may affect his team vision. Which guideline of sharing a vision does this illustrate?

Being a good listener

Which of the following is an indication that employees might be experiencing a lot of stress:

Being irritated when dealing with customers

What information should be included in the recommendations section of an analytical report?

Benefits and risks

Cameron said to his manager, "The order didn't ship because Sam didn't tell me that we didn't have enough items in stock." What is Cameron doing?

Blaming another person for a communication breakdown

Which of the following is an example of an item that most likely requires a retailer to place a special order with a manufacturer:

Blinds for a non-standard size window

Which of the following is an ethical dilemma related to an employee providing information in the workplace:

Bob's new employer asks him to share confidential information about product-development processes that his previous employer uses.

Which of the following is a true statement about scheduling:

Both manufacturers and service businesses rely on scheduling.

Which of the following is a factor related to appearance that foreign businesspeople must consider when doing business in Middle Eastern countries:

Both men and woman are expected to wear modest clothing in public.

Which of the following is an example of an unsafe condition:

Broken handrail on a stairway

Which of the following are listed as long-term assets on a balance sheet:

Buildings, vehicles, and capital equipment

Which of the following are examples of capital goods:

Bull dozers, photocopiers, and roads

Maxton Mart is being pressured by its vendors to pay for inventory it purchased more than 30 days ago. However, Maxton Mart has not received its accounts receivable from customers. What business record has Maxton Mart failed to monitor successfully?

Cash flow

Liam wrote and submitted a report to management describing relationships between actions and the probable results of those actions. What type of research report has Liam written?

Cause and effect

What step in the Plan-Do-Check-Act (PDCA) continuous-improvement technique involves analyzing the results of a small-scale change to determine if the change was effective?

Check

Which of the following are examples of intellectual property that are protected by trade-secret legislation:

Chemical compounds and manufacturing processes

Which of the following are characteristics of a well-written executive summary:

Clear, concise, and error free

What do many individuals establish when planning for future financial needs?

College fund

What do managers need to do to help employees understand their specific responsibilities in achieving the organization's goals?

Communicate priorities

What is the essential component for effective knowledge management in business?

Communication

Which of the following statements regarding company policies is true:

Company policies identify general company rules.

Determine the reason for the following conflict: As Matthew was leaving the office to go to an important dinner meeting, his manager asked him to work late on a project with a tight deadline.

Competing situations

Which of the following is an appropriate attitude for the salesperson to have toward customers' complaints:

Complaints can often be opportunities.

Ava usually feels refreshed and the most focused between 7:30 a.m. and 10:30 a.m. Which of the following should Ava work on during this time:

Complex cognitive activities

Which of the following is a threat to the successful completion of a project:

Computer programming flaws

What is the key to effective use of concessions during a negotiation with a vendor?

Concede on minor points before major points.

After providing the stakeholders with the project deliverables, Lisa analyzed and documented the project's actual results with the initial project goals. What did Lisa do?

Conduct a post-implementation review

In which component of the project's statement of work (SOW) would the following message most likely appear: "Due to the limited amount of time allocated to complete the study, the survey sample size may need to be reduced."

Constraints

Which of the following is a factor that keeps quality at the forefront of the modern business world:

Consumer pressure

What type of plan do businesses often implement when an original plan fails to produce the desired results?

Contingency

A business manager realizes that the demand for his/her products now exceeds producers' capabilities, and producers have raised their prices to offset the high demand. Under these conditions, what phase of the business cycle should the manager begin to prepare for?

Contraction

Quarterly, each of the international vice presidents of Smith & Webber completes the company's scorecard and submits it to the president of the company. The scorecard tracks sales, profit, advertising expenses, and other key information. The scorecard is a tool for which of the following management functions:

Control

For two hours a day, Jacob shuts his office door to prevent interruptions, does not check email, and does not accept incoming phone calls. This enables Jacob to focus on his most important tasks. What technique is Jacob using to help him manage his work commitments effectively?

Controlling environmental distractions

Marsha wants to invest her savings in a business. However, she wants to protect all of her personal assets. Which type of business ownership would be most appropriate for Marsha?

Corporation

Which section of the project's statement of work (SOW) is most likely to contain the following information: Collins Corporation anticipates that the project will be completed in 18 months for $1.2 million.

Cost and schedule estimates

Which of the following illustrates the impact of a country's history on world trade:

Countries that have engaged in war conflicts have difficulty establishing trust.

How does empathy help coworkers to be fair to each other?

Coworkers with empathy are better able to understand others.

What's the most effective way to save money on business and equipment maintenance?

Create a maintenance schedule, and stick to it.

Which of the following characteristics are necessary for entrepreneurs to be successful:

Creativity and innovation

Which component of project-management software helps project managers determine the length of time that a series of interdependent tasks will take to complete under various circumstances:

Critical path

Which of the following factors has the greatest effect on a consumer's buying behavior:

Cultural influences

Which of the following is an example of a trade secret:

Customer list

What type of divisional structure is most appropriate for a company that sells lumber products to home builders, home-improvement retailers, retail display-case manufacturers, and furniture producers?

Customer type

What type of business record can a gift shop review to determine how many customers purchased items on Tuesday?

Daily sales receipts

To make a good impression, individuals should dress conservatively when attending formal business meetings in France. What clothing is the most appropriate to wear?

Dark, well-tailored suit

When negotiating terms with a vendor, a business states that it wants all orders shipped within 24 hours of order placement. What negotiating tactic is the business using?

Deadline driven

Javier had an interview with a potential employer, Dan Martinez. The interview was pretty casual and informal. How should Javier begin his thank you note?

Dear Mr. Martinez

What social factor has prompted many companies in the U.S. and abroad to include bilingual labels on their products and bilingual signs in their business facilities?

Demographic shifts

Ian's employer electronically places Ian's paycheck directly into his bank checking account every pay period. In what column on Ian's bank statement will he find these transactions?

Deposits and credits

What is the focus of quality assurance?

Developing processes to prevent product defects

Which of the following is most likely to be a result of competition:

Development of new products

What management function involves motivating and encouraging an employee?

Directing

Which of the following North American attitudes do many foreign businesspeople consider rude and arrogant behavior:

Directness and impatience

Frederic used to own the only pizza place in town—until a new place opened up. Even though Frederic's never been to the new pizza place, he tells everyone he meets that the new place uses inferior ingredients and has been investigated by the health department. He even leaves negative reviews of the pizza place online. Which business tort do Frederic's actions fall under?

Disparagement

What is an important consideration when selecting graphics and posting them on a business's website?

Download time

Which of the following is the most important factor to consider when prioritizing work tasks:

Due dates of tasks

Robert forgot that he told Sabrina to update the price list, so he asked Todd to do it. Due to the lack of coordination among the team members, what is most likely to happen?

Duplicate work

While performing her job, Kendra figured out how to solve a problem that has been affecting her department. Which of the following is the most efficient way for Kendra to share this knowledge with her coworkers:

E-mail

Which of the following is a true statement about the work breakdown structure (WBS) in project management:

Each work package should take between eight and 80 hours to complete.

A luxury spa has experienced decreased sales. The owner believes the reason is a rise in unemployment in the area. What external environmental factor does this represent?

Economic

Into what two categories can wants be divided?

Economic and noneconomic

What is needed to maintain collaborative relationships with suppliers?

Effective conflict-resolution skills

Which of the following is an example of current liabilities that a business should include in its balance sheet:

Employees' salaries

What's one way to maintain secure customer records?

Encrypt the information customers give you online.

What step in the continuous improvement process will indicate if quality is increasing?

Evaluation

Seth recently informed his manager, Tammy, that he is leaving the company. During her last meeting with Seth, Tammy took detailed notes and asked Seth questions about the problems that Seth had encountered on the job and how he handled them. Seth shared important information that his replacement will need to know so s/he can do the job efficiently. What technique is Tammy using to capture knowledge for future use in the organization?

Exit interview

Which of the following is an area often used by customers that a business must maintain on a regular basis:

Exterior sidewalk

Phoebe is the manager of a small company. One of her employees has been showing up late and missing work frequently. What channel of communication should Phoebe use to discuss this issue with him?

Face-to-face conversation

Ella developed a document that discusses the consequences of switching to a new payroll-processing vendor. What type of analytical report has Ella prepared?

Feasibility study

Which of the following types of information should a business keep on file indefinitely:

Federal income tax returns

Which of the following business functions monitors and controls the firm's revenue and debt:

Finance

Monica has always loved to work with preschool children. She would like to open a day care center in her area. However, she does not have enough capital saved at this time. What business activity should Monica address first?

Financial analysis

Which of the following levels of managers spend most of their time staffing, directing, and controlling the day-to-day activities of the business:

First-line

Which of the following is a legal consideration for a business's operations-management function:

Following local fire ordinances

John recently expanded his business into another country to reach more of his target market. He was initially thrilled with his company's profits following the expansion—until he converted the money back to his domestic currency. At that point, he realized that the company made much less than he originally thought. What risk involved with international business did John experience?

Foreign exchange rate fluctuations

What can a business do if it is exposed to risks that commercial insurance companies do not cover?

Form a captive insurance company

As Vanessa walked into the library, Jeremy and Sam were just closing a drawer on the librarian's desk. Later, Vanessa described the incident to the librarian—and included her own conclusion that the boys had probably stolen something. Vanessa's account is an example of which of the following:

Framing

What type of computer program is specifically designed to minimize business risks associated with internal theft?

Fraud detection

Wellston Industries wants to compare a current business situation with a target situation. Which of the following tools will help Wellston obtain the information that it wants:

Gap analysis

Naya truly cares about her coachee, Jamie, and she wants Jamie to succeed. Which of the following coaching characteristics does Naya illustrate:

Genuine concern for others

Which of the following is a technique for effectively beginning an employment interview:

Give name clearly

Which of the following business trends affects human resources management:

Globalization

Which of the following is a business risk associated with a failure to follow laws:

Government fines

A boutique owner set a goal to open two additional stores in the next three years. What type of organizational goal has the boutique owner set?

Growth

While American businessperson Carolyn Alexander is traveling on business in Dresden, Germany, she plans to meet with a potential client named Rudolph Schmidt, who is a purchasing manager with Rhine Industries and speaks English fluently. How should Carolyn greet the client?

Hello, Mr. Schmidt.

What is an indicator of strong organizational ethics?

High trust and mutual respect

Which of the following is an example of an extensive decision:

Hiring a new department manager

What is an important question that all businesses should answer about their ethical behavior in managing their customers' information?

How do we obtain information about our customers in ways that do not violate their privacy?

An Internet and cable provider is considering whether to implement a new process that would require its customer service agents to work the phone lines for 24 hours a day instead of the previous 12 hours a day. What type of factor will most likely impact the design of this new process?

Human

What department of a large company should a job seeker contact to find out whether the company has job openings?

Human resources

Which of the following is NOT a benefit of a post-implementation review?

Identifying cost-savings opportunities for the current project

Which of the following is the opportunity cost for a person who decides to place $500 in the bank rather than purchase something s/he really wants but does not need:

Immediate gratification

How can a business reduce risks that are associated with a poor public image:

Implement an ethics program

When preparing an interview follow-up letter, what might applicants include that they forgot to mention during the interview?

Important information

Which of the following is a true statement about gross domestic product (GDP):

Improved use of resources increases the GDP.

Which of the following statements is true of diversity:

In group settings, diversity increases creativity and innovation.

Which of the following statements is true about emotional intelligence:

In many situations, individuals can improve their levels of emotional intelligence.

Dale stores his customer records in a remote database that he accesses via the Internet. Where does Dale maintain his customer files?

In the cloud

Which of the following is an example of a purpose statement in a research report:

In this study, we will examine the causes and effects of global warming.

Vince is very excited to get his first paycheck from his part-time job. He's expecting about $200, but when he sees his weekly paystub, he's disappointed to find out he's actually getting much less. Which tax did Vince forget to take into account:

Income tax

Which of the following is NOT a fiscal cost that results from a high unemployment rate:

Increase in crime rate recognized

Which of the following has a negative effect on an understaffed business:

Increased errors

Which of the following is a potential benefit of implementing continuous quality improvement processes:

Increased revenue

The Hastings Company implemented a series of gradual changes throughout the company over time that resulted in more durable products and greater employee efficiency. What type of continuous improvement does this situation exemplify?

Incremental

What is a benefit to a business of having written records of financial transactions?

Information is accurate, accessible, and meaningful.

Jamie and Todd work in a local stationery store. When business is slow, Jamie tends to talk on the phone and stand around, while Todd tends to straighten the shelves and restock items that are needed. Which of the following traits is Todd demonstrating:

Initiative

What is a primary characteristic of intellectual capital?

Intangible

Ingrid must analyze various aspects of the completed project by comparing the results with the objectives. What process is Ingrid likely to use to obtain all of the information for analysis?

Internal audit

Which of the following is the most efficient tool for gathering external information that businesses need:

Internet

What can businesses do during an orientation session to help new employees feel comfortable in the workplace?

Introduce them to other employees

What technology can businesses use to reduce the risk of network security breaches?

Intrusion detection systems

Natalie needs to compile a list of her retail business's suppliers, along with the products that the business purchases from each. Which of the following internal records is most likely to contain the information that she needs:

Inventory records

What is most likely to happen when interest rates rise?

Investment activity decreases.

Which of the following is an advantage of a weak dollar:

It encourages exports.

Why is directing an important management function in business?

It helps clarify the employee's role in the business.

Which of the following is a personal benefit of being interested in and enthusiastic about your job:

It helps you enjoy your job.

Which of the following statements is true about the Six Sigma quality management framework:

It involves change throughout the entire organization.

Which of the following statements is true about project management:

It involves the coordination of multiple activities.

How does having a sense of humor help you maintain a positive attitude?

It keeps you from taking yourself too seriously.

Which of the following statements is true of quality control:

It must be measured in some way to be effective.

Which of the following is a true statement about a project charter:

It serves as authorization to start the project.

After several failed attempts to obtain product information from Payton Manufacturing, Mr. Jones placed a $150,000 order with Morgan Industries. Why did Payton lose the large order?

Its employees were unresponsive.

Which of the following work tasks must always be completed in designated sequential order:

Jack pulls stock, Mary packs the box, and Tim places the order on the truck.

Which of the following is an example of an employee exhibiting self-confidence:

Jane believes that she can respond to unknown circumstances in a positive, calm way.

Sally is a production-line worker who is experiencing problems with the production equipment. Following the appropriate chain of command, Sally should report the problem to

Jim, the production-line supervisor.

What should you develop during the process of identifying the people who have the skills that are needed to complete the project?

Job description

Which of the following is an example of violating a coworker's privacy in the workplace:

Joe needed a pen, so he opened Ali's desk drawer to look for one while she was away.

Hannah is looking for a new job. What is the best technique for Hannah to use to reconnect with her former coworkers and managers, build a list of business contacts, and learn about job openings?

Join a professional online network

Which of the following is a primary responsibility of the project manager during the execution phase of a project:

Keeping the project on track

Which of the following is an example of employees using groupware computer applications:

Kelli, Juan, and Phil can access and make changes to the company production schedule from their home computers.

When it gets noisy in her workspace, Olivia puts on her headphones and listens to soft music while she works. What principle of time management is Olivia following?

Knowing how she works best

A business establishes virtual workspaces for several project teams in which information and expertise are continuously updated and shared among all of the work teams' members. What form of knowledge-management technology is the business using?

Knowledge repositories

Which of the following is a factor that often leads to workplace stress and burnout:

Lack of task variety

An American car manufacturer exports many of its automobiles to Asia. A recent delivery to China was detained at Chinese customs due to a miscommunication between the English-speaking barge operator and the Mandarin-speaking shipyard receiver. This is an example of which of the following global supply chain issues:

Language barriers

Which of the following is an example of factual information:

Last quarter, sales increased by 12%.

What would be the best response to write on a job application form for the reason that you left your last job if you quit because you felt your supervisor was unfair?

Left for a better job

Determine the type of project-closing report that would most likely contain the following statement: "In review, group members agreed that additional training before the project began and ongoing technical support during the course of the project would have increased overall efficiency."

Lessons learned document

Mel is about to decide which job to take—using only the facts. As she compares and contrasts information about each job opportunity, Mel is showing that she is aware of which decision-making influence:

Logic

Which of the following is an organizational vision:

Margaret's company wants to be the best sporting goods store in the country.

Maria's teacher says she has an aptitude for science. Which of the following may explain why Maria has an aptitude for science:

Maria's father is a microbiologist.

Which of the following economic systems encourages competition in business:

Market

Jessica must develop an analytical report that assesses the product opportunities for 18- to 34-year-old sports enthusiasts in the greater Seattle area. What type of analytical report is Jessica writing?

Market analysis

Which of the following represents a primary business activity:

Marketing

Which of the following is an example of formal communication in the workplace:

Melinda meets with her manager to discuss a possible promotion.

Which of the following is an example of a government regulation that affects a business's working conditions:

Minimum wage

Which of the following is a tool that businesses should use to set their overall organizational goals:

Mission statement

Isabelle asks Todd, one of her project-team members, if he has collected all of the information that he needs to start tabulating a survey. What project-management activity is Isabelle performing?

Monitoring

What activity helps businesses identify the various opportunities for continuous quality improvement?

Monitoring data

Which of the following should be listed as a long-term liability on a balance sheet:

Mortgage

Kate says, "I am very pleased with your progress on the project, Devon. Take the rest of the day off, and we'll talk about the next phase of the project tomorrow." What directing activity is Kate performing?

Motivating an employee

What is usually the last step in the persuasion process?

Motivating others to act

During a weekly meeting, the project manager told the team, "All of you are doing a great job in meeting your deadlines. Just a few more weeks of hard work, and the project will be complete. Then, we will all go out to celebrate." What is the project manager doing?

Motivating the team

What organization helps union locals to become established, recruit new members, and negotiate with management?

National union

What is a factor that affects a business's selection of policies to guide its operations?

Nature of the business

Which of the following is a primary staffing consideration when a manager decides to hire a new employee:

Necessary skills

What is a primary reason why employees might withhold their tacit knowledge from coworkers?

Negative work culture

Kim is developing a list of friends, family, and acquaintances. Kim plans to contact the individuals on the list and ask them if they know of any job openings in their companies. What activity is Kim performing?

Networking

Genie's evaluates its suppliers on a variety of factors. To continue working with Genie's, a company is required to score a minimum of 4.0 points on its supplier performance evaluation. Referring to the following chart, will Raving Rivets be kept as a supplier?

No, because Raving Rivets' score of 3.9 is under the minimum.

Liana, an accountant, is auditing a business. Would it be ethical for her to buy stock in that business?

No, because it's a conflict of interest.

Is it ethical for an employee to bypass internal business policies and sell expensive products to individuals or businesses without verifying their credit histories?

No, the employee may be jeopardizing the business's financial well-being without first obtaining permission from management.

Joe has a two-hour sales meeting with a new customer at 10 a.m. today. Early this morning, a vendor telephoned Joe to schedule a one-hour luncheon meeting to discuss a co-op advertising program. The vendor would like to meet at a restaurant that is 30 minutes from Joe's office at 1:00 p.m. today. Joe must be back at his office by 2:00 p.m. for an important computer training session. Should Joe meet with the vendor today?

No. Joe would have only 30 minutes to meet with the vendor before he needs to return to the office.

Melissa is thinking about setting up her growing business as a corporation. Which of the following online sources is most likely to have relevant information about how to establish a corporation:

Nolo Legal Encyclopedia

How do businesses transfer risk?

Obtain insurance

What is required of businesses to maintain positive, long-term relationships with their suppliers?

Ongoing communication

What is the primary action needed to ensure that employees understand their roles in meeting the business's overall goals?

Ongoing communication

What is required to maintain favorable relationships with vendors?

Ongoing cooperation

John would like to be a business owner, has money to invest, and wants to limit his liability. He does not have time to participate in the day-to-day operations of the business. What type of business ownership would you recommend?

Open corporation

What technological component manages the computer's software and hardware?

Operating system

Identify the type of analytical report that is most likely to contain the following information: "By taking the necessary steps to appeal to the 18- to 30-year-old market in the northwest region, we are likely to increase sales by 10 percent."

Opportunity assessment

What tends to increase when all employees follow the company's rules of conduct?

Organizational cohesiveness

Which of the following is an internal factor that influences employees' willingness to share their tacit knowledge with coworkers and managers:

Organizational culture

Which of the following provides the foundation for a business's overall planning and controlling activities:

Organizational goals

What occurs during the first stage of the change-management life cycle?

Organizations identify and communicate the need for change to employees.

What function of management involves developing a system for producing work?

Organizing

What management function is responsible for coordinating resources in ways that maximize efficiency?

Organizing

Which of the following is the management function that is responsible for coordinating resources in ways that maximize efficiency:

Organizing

Braun Snack Food Company set a goal to produce 65,000 16-ounce bags of tortilla chips per month. What type of organizational goal has Braun established?

Output

Which of the following is most likely to lead to lower performance quality in the workplace:

Overcommitment

Which of the following is an example of employee pilferage:

Padding an expense account

What form of currency is issued by the federal government?

Paper money

Jack says to Wendi, "If I understand you correctly, you are saying that you want to change the format of the inventory report so it will be easier for the managers to analyze." What communication technique is Jack using to clarify Wendi's suggestion?

Paraphrasing

Which of the following is the most effective way to avoid excessive credit-card debt:

Pay off your balance each month

Which of the following is the most likely action that the government takes when a person misses the deadline for filing his/her income tax return:

Penalty

Which of the following is a characteristic common to all integrated software packages:

Performs interrelated functions

People who have limited work experience often include what type of references on their résumés?

Persona

What type of utility do malls and shopping centers provide?

Place

What should a business employee do before writing an informational message?

Plan a response

The Anderson Convenience Store charged a customer with trying to cash a bad check and with using an expired credit card. The customer was engaged in what type of fraud?

Point-of-sale

Which of the following is a true statement about safety hazards in the workplace:

Poor housekeeping can cause safety hazards.

Which of the following is a non-price issue that a business might negotiate with a vendor when purchasing expensive, complex equipment:

Post-sale service

Which of the following statements is true of the bidding process:

Pre-bid meetings are used to address potential bidder questions.

Randy has three tasks that he must complete in the next two days. One task that he must do is to develop the production schedule for next week, which is due by 12:30 p.m. tomorrow and will take him approximately three hours to complete. Randy must also finish a PowerPoint presentation for a meeting at 4:00 today, which will take him approximately two hours to complete. And, he must prepare and place an order for parts by 1 p.m. today, so the order arrives by next Monday. It is currently 12:15 p.m. In what order should Randy prioritize his work load?

Prepare and place the order; complete the PowerPoint presentation; develop the production schedule

Which of the following is the type of action that a business is taking when it continuously monitors the laws that affect its operations for the purpose of minimizing risk:

Preventative

Aaron prepared a detailed report for his supervisor that described several issues that Aaron's work group has been experiencing with a long-term project. Aaron described the most difficult or challenging issues in the beginning of the report and ended the report with the least important points. How did Aaron organize the information in the report?

Priority sequence

Which of the following will foster a business's ability to adapt to changing markets:

Proactive management

Claire is the owner of a small consulting firm and has two employees working for her. What type of insurance can Clair purchase to limit her tort liability?

Professional

Which of the following is a primary factor that should be considered when choosing project-management software:

Project complexity

What section of the statement of work (SOW) defines what the project will produce?

Project deliverables

Mitchell is reviewing internal data and proposals from several agencies to determine the best course of action for implementing a major advertising campaign for his company. What is Mitchell analyzing?

Promotional needs

What type of tax do many local governments levy to pay for public schools and community parks?

Property

Two employees used a business's computerized accounting system to change some records. They were able to steal $50,000 from the business because the accounting system lacked which of the following:

Protection from theft and fraud

Which of the following do purchasing personnel try to obtain, along with the lowest possible price:

Quality

Which of the following exemplifies the time value of money:

Rachel placed $250 in a savings account and accumulated $12.50 in interest.

Because Tim is not a "morning person," it takes a little while for him to feel alert and focused. Which of the following tasks is best for Tim to work on when he first arrives at the office:

Read e-mail

Caitlin is the manager for a busy accounting department and has decided not to replace the payroll specialist who recently resigned. She wants Martin, who currently handles the firm's accounts-receivable, and David, the accounts-payable clerk, to jointly take over the payroll-processing responsibilities. She also wants her assistant Fiona to take over some Martin's and David's current tasks. What organizing activity is Caitlin performing?

Reallocating resources

In which component of a research report should the writer place the following statement: "Based on our findings, we believe that it is imperative that PNJ Corporation make the necessary adjustments."

Recommendations

Which of the following is the last component of a research report:

Recommendations

What are you doing when you compare your bank statement with your checkbook register?

Reconciling your checking account

Which of the following should effective managerial planning do:

Reduce uncertainty

What is an advantage of managerial planning?

Reduces uncertainty

Which of the following are examples of expenses that should be considered when developing a personal budget:

Rent, entertainment, and insurance

Although it placed an order three weeks ago, a flower shop determines that it needs to purchase an additional four cases of Model R28 glass flower vases for its flower arrangements. What type of order is the shop placing with its primary vase supplier?

Reorder

What can employees do to help provide good service to customers?

Resolve problems

What type of project-management software application helps project managers determine the types of skills that they need to complete their projects?

Resource allocation

Which of the following is an action that threatens a company's ability to maintain its trade secrets:

Reverse engineering

During a weekly status meeting, Tom said, "We've worked extremely hard and have made some tremendous progress on this stage of the project, so I am taking the team out to lunch next Wednesday." What project-management activity is Tom performing?

Rewarding

Which of the following provides a business's employees with a foundation for acceptable behavior in the workplace:

Rules of conduct

Which of the following is a production activity:

Scheduling

What part of the URL do the letters http represent?

Scheme

In which section of the statement of work (SOW) document would you find the following information: "AJB International will be responsible for collecting the research for the project, but will not interpret the results."

Scope statement

Thomas is reviewing job applications to determine the five most qualified candidates to interview for a sales position. What management activity is Thomas performing?

Screening

Frank has a good understanding of his own emotions. What component of emotional intelligence does Frank demonstrate?

Self-awareness

What is the primary function of the Random Access Memory (RAM) component of a computer?

Serves as a temporary holding area for files and programs

Which of the following is an element of the planning function of management:

Setting goals

Christine is buying a new computer. If she's making her decision logically, which of the following is true:

She's looking at her alternatives from a neutral point of view.

Which of the following are characteristics of tactical planning:

Short-range and specific

Which of the following is an item that is subject to an excise tax:

Ski boat

"This is an exciting new opportunity for you," says Jane's boss. Which of the following nonverbal cues would appropriately reinforce that message?

Smiling

Which of the following functions in a spreadsheet software program allows the computer user to change the format of the data from ascending to descending order:

Sort

Because the Frederick Company has space limitations in its warehouse, it needs to have a shelving unit custom made. What type of order is the Frederick Company likely to place with the shelving manufacturer?

Special

What management function involves identifying qualified candidates to perform the business's work?

Staffing

Which of the following is a function that is an important part of the human resources management activities of business:

Staffing

In which of the following documents does the project manager clearly define the project's terms and conditions for stakeholders:

Statement of work

What do businesses often analyze when making decisions about how to improve the company?

Statistical findings

Ruben works in the kitchen of a restaurant. His coworker cut herself on a kitchen knife and she's bleeding profusely. If Ruben wants to help her, what's the most important thing he can do?

Stay calm and call an emergency number

Natalie searched for 45-minutes to locate an important file folder, which she found under a pile of papers in an unmarked box that was stored under her desk. What action did Natalie fail to take that would have increased her efficiency and saved the company money?

Staying organized

What is the best way for David to protect his small company's business records from natural disasters such as fires and floods?

Store copies of the records in another facility or site

Which of the following e-mail options provides a brief statement about the message's content:

Subject

Jolie is working in a group in her business class. If she wants to contribute to her group's discussion in a meaningful way, what should she do?

Summarize what's been discussed in the conversation

Cameron supervises the transportation, storage, and handling of his company's products. Which type of business management and administration career does Cameron have?

Supply chain management

What type of organizational goal involves increasing the business's efficiency?

System

What is a necessary component of quality-assurance activities?

Systematic process

Marjane's been at her job for a few years, and she always shows up on time and works hard. However, she keeps being passed over for a promotion. When she talks to her boss about it, her boss says that while Marjane's a good employee, she'll need to work on her soft skills if she wants to be promoted to a managerial position. What should Marjane do?

Take a course in teamwork and communication

Sasha's science teacher is explaining lab directions to the class. They'll be performing a complicated experiment with many steps that will take about a week. The next day, Sasha tries to remember a step of the directions, but she can't. Which step of following oral directions should Sasha have followed?

Take notes

Which of the following is an example of a project manager motivating a project team:

Tamara recognizes how hard her team is working, so she provides lunch for the team members.

Francine likes the auto shop where she takes her car for an oil change because it has a comfortable waiting room with good magazines. This illustrates which important characteristic of quality service providers?

Tangibles

Within the next three years, the PRM Company wants to set up an electronic data interchange with all of its suppliers. What type of organizational goal is PRM establishing?

Technology

You have a customer on the phone who always ends up talking about his personal life for far too long. Today, he's telling you a long story about his recent vacation. However, you have several other calls on the line and tons of work to do. How should you handle this situation?

Tell the caller you're happy to hear about his vacation, but you have to take another call.

Which of the following is a project-management software application that duplicates the project database and enables project managers to evaluate potential changes to the project plan and assess "what if" scenarios:

Test environment

Which of the following is an example of unethical work behavior:

Texting friends during a work shift

Which of the following is an example of a "stop" word that a search engine is most likely to ignore when retrieving query results:

The

Steve recently purchased a used laptop computer for work, but it didn't come with a user's manual. Where is Steve most likely to find a copy of the manual?

The Internet

Which of the following is an example of a reorder:

The Powell Company did not order enough paper towels for the month, so it ordered an additional four cases.

Which of the following represents an issue associated with perceptions of time that may occur when conducting business internationally:

The business meetings started several hours later than originally scheduled.

What is most likely to happen if a purchaser negotiates lower prices for raw materials?

The company will be able to purchase more materials and increase production.

What often occurs when a nation's unemployment rate falls?

The inflation rate increases.

What must be determined before the work effort can be coordinated effectively?

The necessary tasks

Perry is thinking about being a project manager, but he's not sure. His guidance counselor suggests he have a discussion with someone who is currently employed as a project manager. What benefit will Perry get from an informational interview like this one?

The project manager can tell him what a real day on the job is like.

Which of the following statements is true regarding the rules of conduct in the workplace:

The purpose of the rules of conduct is to guide employees' behavior in relation to their jobs.

Which of the following statements would be placed in the introductory section of a research report:

The purpose of this study is to determine why sales have been decreasing for three consecutive quarters.

Which of the following is a true statement about secondary dimensions of diversity:

They can change over time.

Which of the following is a reason that organizations undertake knowledge management:

They want to ensure that organizational knowledge isn't wasted.

Gabriel's boss just assigned him a new project. He needs to create a video presentation, which he has no idea how to do. He starts to get discouraged, but then he reminds himself that this is an opportunity to learn an important new skill. It will look great on his résumé and score him some bonus points with the boss. This is an example of which step for maintaining a positive attitude:

Think positively

A company is facing negative returns. Which stage of production is the company in?

Third

Which of the following is an economic service:

Ticket to football game

What characteristic of a SMART objective does the following statement exemplify: Phase one of the project will be completed on May 10, 2012.

Time-bound

Justine's rich uncle wants to give her $5,000 toward the purchase of a car. But since Justine doesn't plan to buy the car for at least another year, her uncle told her that she can have the money now, or he can wait and give her the money when she actually buys the car. Justine chooses to take the money now and deposit it in her savings account. After all, her deposit will yield 6% interest compounded annually. A year from now, her $5,000 will be worth $5,300. What financial concept does this scenario illustrate?

Time-value of money

Why might parties choose to use mediation to solve a dispute?

To avoid going to court

Why is it important for businesses to manage employee information in a way that keeps it secure?

To be ethical

Why is it important for business employees to ask relevant questions?

To clarify meanings

Emma is reviewing the sales budget in relation to the actual sales generated for a set time frame. How is Emma using financial information in this situation?

To compare estimated performance with actual performance

Which of the following is a standard capability of spreadsheet software:

To graph data

Why do project managers develop a work breakdown structure (WBS) for complex projects?

To identify and better manage all project activities

What are the three main purposes of oral presentations?

To inform, persuade, and entertain

Why do businesses often recognize and reward the accomplishments of work teams?

To motivate members

Why is it important for businesses to interpret statistical findings?

To obtain useful information

Why do some governments require businesses to use specific accounting methods?

To provide external sources with accurate financial information

Why do many businesses follow up after production to ensure that products meet standards set by outside organizations?

To remain competitive

When is a business most likely to place a straight reorder with a vendor?

To replenish its regularly-stocked items

Why does a business keep stock on hand for resale?

To sell it to end users

What activity does accounting software help businesses do?

Track credit transactions

A project manager has determined that the team completed the software-development phase of the project four days ahead of schedule. What control activity is the project manager performing?

Tracking a milestone

When managing projects, which of the following is an important activity:

Tracking deadlines

Which of the following is a value-added, non-price issue that is often negotiated with vendors:

Training

Which task in the staffing process ensures that employees are knowledgeable and productive?

Training and developing

What issue is associated with product names that businesses often encounter when they start to sell their products internationally?

Translation issues

Which of the following are maintenance supplies that a business is likely to keep on hand:

Trash bags, sanitizer, and light bulbs

Statistic findings indicate that the sales for an automaker's environmentally-friendly hybrid cars increased by a minimum of eight percent each quarter last year. Based on the information provided, what can the automaker conclude?

Trends indicate an ongoing demand for more fuel-efficient vehicles.

Patty Hollingsworth is the marketing manager for Burton Manufacturing. If the company uses a hierarchical organizational structure, who reports directly to Patty?

Trent Simpson, Advertising Specialist

Mandy sees that a fire has started in the business's warehouse. What should Mandy do to alert her coworkers that they should evacuate the building immediately?

Trigger the fire alarm

A request made by an employee to a supervisor is an example of what type of communication?

Upward

Megan is working with a group member who's explaining her part of a project. Megan wants to make sure her group member knows she's listening, so she says things like, "I see," "Okay," and "I understand." Which active listening skill is Megan demonstrating:

Using a verbal acknowledgement response

Which of the following is a visualization tool that involves observing product flow throughout the organization to determine waste and inefficiencies:

Value stream mapping

Which of the following is a major consideration when selecting project-management software:

Vendor technical support

Who is most likely to report directly to a corporation's chief executive officer (CEO)?

Vice president of finance

Which of the following are common security concerns associated with using a computerized accounting system:

Viruses and loss of data

A project manager who wants a central location that contains relevant information about each component of the work breakdown structure (WBS) should develop a

WBS dictionary.

What is needed to post a web page to a web site?

Web server

Munroe Manufacturing uses a numerical rating scale to quantify a vendor's activities in a variety of areas, including delivery, service, and quality. What system is Monroe using to evaluate the vendor's performance?

Weighted-point

Which of the following is a question that can you ask yourself to help you determine an occupation that you might like to pursue:

What are my favorite classes in school?

Using a hierarchical chain of command, who is most likely to report directly to Jana Simpson, Vice President of Operations?

William Kincaid, Purchasing Manager

Which of the following is an example of a Saudi Arabian custom that relates to gender:

Women are not permitted to drive a car.

Which of the following is an example of a raw material that a business might inventory for production use:

Wood

Which of the following is the sequential order of a project's work breakdown structure:

Work assignment, task, and subtask

A manufacturer stocks casters and decorative hardware to make furniture. What type of inventory is the manufacturer maintaining?

Work-in-progress

Zoe noticed that her coworker Tom has been performing a work activity incorrectly. Zoe hasn't corrected Tom because she wants her manager to think she is more competent than Tom. Can Zoe's behavior negatively impact her employer?

Yes. Tom's errors could be costly to the company.

What is often a positive result of accepting responsibility for a poor decision?

You gain others' respect.

Which of the following is an internal source of feedback:

Yourself

Madelyn is responsible for selecting Elite Manufacturing Company's new payroll-processing vendor. Madelyn has narrowed down her selection to three vendors and is favoring Pay Day Enterprises, the small company where her brother works. The primary concern with Pay Day is that it has never handled payroll for a company as large as Elite, which presents a business risk to the manufacturing company. This situation illustrates an ethical issue related to

a conflict of interest.

"Brain drain" occurs when

a country loses talented employees to better opportunities overseas.

Tim is the technology manager for the MSJ Company. Tim is responsible for backing up the computer system each evening to make sure that the company has a copy of each day's computer activities and transactions. On Tuesday evening, Tim was running late for a meeting and decided not to conduct the backup activities. Later that night, the computer system crashed and all of Tuesday's computer data was lost. By apologizing to his boss for making a poor decision and offering to work extra hours to help fix the problem, Tim was

accepting the consequences for the decision he made.

Dahlia just started her own business last month. Eventually she'll be concerned with other company goals, but right now she just wants to make sure her business gets off the ground. She knows many businesses fail within the first few years, so for now she needs to focus on

achieving stability.

During a staff meeting, Matthew says, "In closing, I want to congratulate Shelby, who has been instrumental in landing the Feldman account. This account has the potential to greatly impact our company's sales." Matthew is motivating an employee by

acknowledging her efforts.

The function of managerial control involves comparing what was planned with the

actual results.

Taking responsibility for your actions involves

admitting your mistakes.

Participating in ongoing training and education programs often helps workers to

advance in their careers.

Simone's business doesn't advertise much. Instead, she relies on happy customers to tell their friends, family, and coworkers about her company. Simone's business uses __________ to gain customers.

advocacy

A primary use of project-management software is to

allocate project resources.

Technology impacts just-in-time inventory management by

allowing inventory to be monitored regularly.

The United States' business culture tends to embrace self-reliance and personal accomplishment, which are characteristics of

an individualist society.

Sheila pays the minimum payment shown on her credit card bill each month. For the remaining amount on the bill she will be charged a(n)

annual percentage rate.

Most people are better able to handle change if they __________ it.

anticipate

When participating in group discussions, it is often helpful to

appoint a leader.

When writing e-mail correspondence to customers and coworkers, it is important to remember that the messages

are often seen by people other than the recipients.

Because Costa Ricans do not like to be kept waiting, it is important for business people to

arrive at meetings on time.

Because Costa Ricans do not like to be kept waiting, it is important for businesspeople to

arrive at meetings on time.

A barrier to effective listening is often the __________ of the listener.

attitude

Three primary factors that affect the organizational structure of a business include interpersonal relationships, tasks, and

authority.

To calculate total revenue, a business multiplies the number of units sold by

average price per unit.

When participating in a project-status meeting, it is important for a participant to

be prepared to provide an update.

Ethical accounting professionals avoid conflicts of interest by

behaving independently.

"We can accept the volume pricing that you are offering, but we would like the merchandise to leave your facility within 24 hours rather than 48 hours, after the order is placed." In this situation, the negotiator wants to obtain

better lead time.

The Walt Disney Company pledges to provide "quality entertainment for the whole family." This is an example of a company's

brand promise.

There are several auto repair shops in town, but Patricia's stands out. Her auto repair shop does great work, but what really sets her shop apart is the customer service. Every customer is greeted by a friendly employee, and s/he is given snacks and drinks while s/he waits for the repairs to be completed. The great customer service that people can expect from Patricia's business is considered her

brand promise.

An estimate of a business's income and expenses for a specified period of time is a(n)

budget.

A business orders 10% more widgets than it needs because the supply of and the demand for widgets have been difficult to forecast in recent months. This is an example of a business ordering __________ inventory.

buffer

Although Anna works in a different department than Ryan, their job responsibilities overlap. Anna and Ryan often talk about the mutually job-related problems, and they share ideas about how they can improve situations in ways that will benefit not only them, but the company in general. By sharing information and being objective, Anna and Ryan are

building collaborative working relationships.

Today, customer relationship management is considered an important tool in

business decision-making.

Kate works closely with all the company's departments to develop computer software programs that enhance the business's ability to communicate and obtain data. Kate works in the area of

business information technology.

Jack asked a customer to provide some information about his company's competitors. In return, Jack told the customer that he would give him/her the lowest possible price for the company's new line of products. The customer was not comfortable with Jack's behavior and ended the 15-year partnership with the company. This is an example of how unethical business behavior can negatively affect

buyer/seller relationships.

The use of robots in assembly-line work is a form of specialization involving

capital goods.

When RWQ Corporation could not obtain insurance coverage to cover a specific type risk from commercial insurance companies, it formed an insurance company to provide coverage for the risk. This is an example of a company managing its risk through a(n)

captive insurer.

Marcus wants to invest a portion of his money in long-term securities to finance his son's college education and his own retirement. To help him make the best investment decisions, Marcus should obtain the services of a

certified financial planner.

Daily customer traffic through a business makes it necessary to regularly

clean floors.

Releasing equipment, materials, and team members are tasks that are completed during the ___________ phase of a project.

closing

Because Japanese people value loyalty, compliance, and teamwork in their personal and business relationships, Japan is considered a(n)

collectivist culture.

Many cultures associate white with cleanliness, while Chinese culture associates white with death. This is an example of how different cultures perceive

color.

By consistently striving to solve customers' problems quickly, employees are demonstrating their

commitment to provide excellent service.

When you want to persuade others to take a specific action, you should

communicate the benefits that are meaningful to the audience.

Latin-American businesspeople often hold several meetings to build trust and get to know their business partners. Businesspeople from other cultures often find this practice frustrating because they want to get down to business. This example illustrates how __________ differs among cultures.

communication style

When employees review and analyze financial reports and income data from different time frames, they are

comparing data.

Jim was recently hired to manage sport events because his previous employer said that "Jim tried to improve his performance with each new challenge and set the standard for his coworkers to achieve." Jim demonstrates the trait of

competition.

Every year since she was born, Sophia's grandparents invested $100 on her birthday. Sophia is now 18 and the investment has grown large enough to pay for most of her college expenses. Her grandparents explain that this is because her money has grown in two ways: by earning interest, and then by earning interest on that interest. This is an example of

compound interest.

A manager monitors an employee as the employee is performing job-related tasks. This is an example of ___________ managerial control.

concurrent

Tim and Lara are working on different types of project tasks at the same time. They are performing __________ activities.

concurrent

One way to prioritize daily work tasks is by reviewing each task and evaluating the

consequences of not completing activities.

Because Allison is meeting with a foreign businessperson whose culture places a great importance on modesty and a simple personal appearance, she should wear

conservative apparel.

Information management can be a challenge because the business world is

constantly changing.

Henry's been at his current job for five years. He doesn't really like it but doesn't want to look for a new job because he's so used to this one. Henry avoids adapting because of

contentment

Reviewing activity-status reports helps a project manager to

control the project.

A benefit of using project-management software is that it

creates a variety of evaluative reports.

One of the benefits of production to consumers is that production

creates form utility.

Amira is trying to choose a financial institution. She likes to do her banking in person, and she wants to make sure she selects an institution that's customer friendly. She wants good interest rates and low fees, and she'd also prefer to invest with a not-for-profit institution. Amira should invest her money in a(n)

credit union.

Regular credit accounts are sometimes called open accounts because they allow

credit users to buy at any time during a set perio

Businesses operating in the global environment must be sensitive to different traditions, beliefs, and etiquette, which are ________ factors.

cultural

In some countries, pictures are used on packaging to identify contents. Since Gerbers' baby food products feature smiling, healthy babies, the company had to repackage its baby food when doing business in those countries. This problem resulted from issues associated with

culture.

A business has an inventory valued at $750,000. This amount would appear in the business's balance sheet under

current assets.

A ceramics artisan creates a variety of decorative vases, plates, and bowls to accommodate specific requests. In this situation, product quality is affected by

customization.

Information consists of facts and data for a specific situation or condition, and knowledge consists of __________ and ___________ that accumulate over time.

data, expertise

Shamir and Frieda both own salons in the same town. In a newspaper interview, Shamir presents several untrue and negative facts about Frieda's salon, and her business suffers as a result. Frieda is likely to file a tort action against Shamir for

defamation.

The ABC Company publishes an incorrect statement about the quality of the Marston Company's product. As a result, Marston's sales have dramatically decreased. This is an example of a legal tort related to

defamation.

An important activity associated with the organizing function of management is

defining employees' roles.

Pricing is an important marketing function because the price of a good or service also affects its

demand.

If you like to feel as though you are an important member of the team, you will probably work best under a(n) __________ manager.

democratic

When writing a persuasive business message, you should remember to

describe the benefits to the audience.

When delegating work to their employees, managers should make sure to clearly articulate their

desired outcomes for the project.

The core activity of managerial planning involves

determining objectives.

Acceptance sampling is a part of statistical quality control that involves

determining whether to approve or reject an entire batch of products.

A positive political tactic to use to influence organizational decision making often involves

developing a support base.

Hilda Vanderspiel is a German businesswoman who is hosting a dinner for business executives from Delphi, India. When planning the menu for her guests, Hilda should consider their

dietary habits.

In some cultures, it is common for businesspeople to discuss business matters during meals, but Canadians typically do not. This is a cultural issue related to

dining etiquette.

During a negotiation, a non-verbal behavior that indicates a negotiator's high level of confidence is

direct eye contact.

Six Sigma focuses on managing quality throughout the organization by focusing on

discipline and measurement.

One good way to raise your level of self-esteem when it has dropped is to

discuss your feelings with someone you trust.

When attending a business meeting in France, it is important for U.S. businesspeople to

dress conservatively.

Employees can generally identify difficult customers

during their initial contact.

Desires for clothes, lawn care, and CDs would be classified as

economic wants.

Workers can demonstrate their honesty and integrity by giving a fair amount of ___________ for their pay.

effort

Cameron, a high school student, is giving a speech to the school board. He wants to persuade them to begin a recycling program for the school district. When a board member says the program will cost too much money, Cameron displays a chart proving the recycling program will make money for the school in five years. Cameron's chart has

eliminated a competing alternative.

For several months, June has felt very tired at work. She has a hard time focusing on her job, is often irritated at her coworkers, and has turned in several late assignments. At home, June feels considerably better. June is experiencing

employee burnout.

Plastico Manufacturing Company had to temporarily shut down one of its factories because it was emitting toxic chemicals into the air. Plastico was not complying with the community's

environmental regulations.

Plastico Manufacuring Company had to temporarily shut down one of its factories because it was emitting toxic chemicals into the air. Plastico was not complying with the community's

environmental regulations.

Aisha wants to buy new ovens for her bakery. They'll be expensive, but she has some money saved up that she can use for the purchase. Aisha plans to finance her new equipment using

equity.

Coordinating business activities is an important aspect of the organizing function of management because it

establishes clear relationships among the company's resources.

To manage their work commitments in a timely manner, businesspeople should

estimate the time that it takes them to perform their tasks.

Effective budgets should always be

evaluated.

A primary activity in managerial control is

evaluating.

For an investment to yield positive results at the end of the investment period, the earnings should

exceed the rate of inflation.

Another term for quality is

excellence.

A computer program that captures the knowledge of experienced workers is known as a(n)

expert system.

A primary use of flow charts in business documents or presentations is to

explain relationships.

An example of how a company can reinforce its "environmentally friendly" image through its employees is by giving a(n)

extra day of vacation for riding a bike to work instead of driving.

The Dewberry Company pays both its female employees and its male employees the same salary range for the same type of work. Dewberry is providing its employees with

fair treatment.

In a detailed document, Rachel explains the possible implications of implementing a cooperative advertising program for her employer's major customers. In this situation, Rachel developed a

feasibility report.

Hector's team member isn't motivated to work on their project. She says it looks like too much work, and she doesn't think it's possible to have it all done in their time frame. To motivate her, Hector's first priority should be to demonstrate the project's

feasibility.

Inspecting raw materials before using them to produce finished goods is an example of ___________ control.

feedforward

While shopping at Henderson's hardware store, Mrs. Talbot fell on a wet, slippery floor and suffered a traumatic head injury. This situation is a risk to the hardware store because Mrs. Talbot might

file a lawsuit against the store for negligent behavior.

A business is mostly likely to review customer invoices from the previous year to

forecast sales.

A lumber business cuts boards from tree trunks. This business gives the resource __________ utility.

form

Combining steel, glass, and other raw materials into a vehicle is an example of __________ utility.

form

Interpreting business policies to customers is usually easier if the business has created a ____________ atmosphere.

friendly

If a business lowers the price of a product for the purpose of taking business away from competitors, the result of this action often is a(n)

gain in market share.

To implement a successful knowledge-management system in the workplace, it is important to

gain the cooperation of employees and support from ownership.

Saudi Arabian women are not permitted to travel outside the country without obtaining permission from their male guardians. This is a cultural issue related to

gender roles.

Collaborative relationships with colleagues from other departments are beneficial to the business because they often

generate innovative ideas.

In Indian business culture, it is offensive to point your feet toward another person. This is an example of a cultural difference related to

gestures.

Jack and Anna are U. S. businesspeople who are traveling to Brazil to meet with the president of a large Brazilian coffee-bean producer. A coworker tells them that the hand symbol that means "okay" in the United States is offensive to Brazilians. The coworker's comment suggests to Jack and Anna that they need be sensitive of their

gestures.

To avoid the appearance of bribery, businesspeople should understand a culture's protocol regarding

gift giving.

After a meeting, an international oil executive presented an American businessperson with an expensive token of appreciation. The American businessperson politely declined the offering because s/he didn't want the exchange to appear as a bribe. This is an example of a cultural issue involving

gift-giving practices.

Refusing to do things you really don't want to do is __________ your self-esteem.

good for

An effective technique for personalizing a telephone sales presentation is to

greet the customer by name.

An advantage to a business that uses Capability Maturity Model Integration (CMMI) software is that it

guides continuous improvement efforts throughout many levels of the organization.

Chileans prefer to have numerous rules, policies, and regulations to guide their actions. As a result, the Chilean culture tends to

have a low tolerance for uncertainty.

During a meeting with German businesspeople, an American businessperson introduced a change to the agenda. Because the German businesspeople were caught off guard by this change, they became upset, which indicates that German culture tends to

have a low tolerance for uncertainty.

Employees are more likely to be successful in helping a company achieve its organizational goals when they

have appropriate training.

When team members disagree about the best way to complete an activity, the project manager may need to

help resolve the conflict.

One of the major reasons that good posture is important is that it can

help to prevent medical problems.

A comprehensive report reveals that the Sabin Company can increase its data-entry outputs by 20% in a six-month period by installing the MMX software system. Sabin can use this type of business analysis to determine

how to increase its efficiency.

Colleen doesn't like Reggie's political views, so she gives him a three percent pay increase instead of a five percent increase. This is an example of unethical behavior in relation to __________ management.

human-resources

Companies use risk-matrix software applications to

identify and prioritize their primary business risks.

One of the first steps that a business usually takes to develop a project plan is to

identify needed resources.

As a new employee, you receive constructive criticism about your job performance. This criticism is designed to

improve your ability to do the job

The Six Sigma framework approaches the quality improvement of existing processes by implementing the DMAIC method, which includes the five steps of defining, measuring, analyzing,

improving, and controlling.

When Jane received her first paycheck from her part-time job, she was surprised to see the amount was much less than her $8.00 per hour pay rate multiplied by the number of hours she worked. Jane had not planned on __________ tax being taken out of her paycheck.

income

A potential benefit to businesses that implement continuous quality improvement processes is

increased sales.

Tony likes to make his own decisions and act without influence or direction from anyone else. He can be described as

independent.

Alexis and her team are working on a new project proposal to show their boss. She knows that doing the project their way will be costly and time-consuming, but she also knows that the results will be great. She and her team decide to first present the benefits of the project and then draw the conclusion that investing company time and money would be a good idea. Alexis hopes to convince her boss using

inductive organization.

Shannon has worked at the XBO Company for two years in the production department. During a weekly meeting, the staff was brainstorming ideas to resolve a problem the department has been experiencing on the production line. During the meeting, Shannon told the staff about some changes that her previous company made to its production process, which increased its efficiency and outputs. Shannon's manager liked the idea, and thought that it might work at XBO. This situation illustrates the concept of

inevitable disclosure.

When coworkers casually discuss work-related topics at lunch, it is called ____________ communication.

informal

A primary activity of the directing function of management is

initiating action.

A business can prevent its trade secrets from further disclosure to third parties by asking the court to issue a(n)

injunction.

Joseph is the vice president of finance for a large corporation. Recently, he told his sister to dump her stock in the company because it is about to declare bankruptcy. In some countries, Joseph could go to prison for breaking laws pertaining to

insider trading.

A credit plan that requires a signed contract, a down payment, and the balance to be paid over a specific period of time is called __________ credit.

installment

During a heavy rainstorm, Save-Cents Discount Store suffered severe structural damages and flooding. The store's insurance company refused to pay for the store's damages because of an unclear anti-concurrent clause that was placed in the back of the written insurance policy. The anti-concurrent clause allowed the insurance company to deny the claim because there were two sources of damage for the same loss. This situation presents an ethical issue for the insurance company if the

insurance company did not explain all of the policy's exclusions to the store.

Because Kendra must finish a task and submit her work to Joshua so he can complete his part of the project by next Thursday, these two team members' jobs are

interdependent.

Certificates of deposit and collectibles are types of

investments.

An individual's status and title are very important in all aspects of Japanese culture, including business situations. For example, the Japanese businessperson with the most authority sits in the chair furthest from the door, and the remaining employees sit in descending rank around the table, so the lowest ranking employee sits nearest to the door. This situation indicates that Japan

is a hierarchical society.

It is best for a business to negotiate terms-of-sale face-to-face with a vendor when the

item to be purchased is new and complex.

An employee's role in helping a business meet its organizational goals is affected by the employee's

job responsibilities.

Latisha, a human resources manager at a hospital, is writing a list of the skills, knowledge, and characteristics for a nurse position she hopes to fill. She focuses on what education a nurse in that position should have, what personal traits s/he should have, and what s/he should be like. Latisha is working on a(n)

job specification.

When preparing her company's budget, Tatiana's manager told her that the company would be merging with another company. To maintain her ethics, Tatiana should

keep this information confidential.

As the manager of her own company, Brooke is able to guide the company and its employees in a desired manner. Brooke possesses the trait of

leadership.

Risk retention groups are typically only allowed to offer __________ insurance coverage.

liability

Claudia is creating a balance sheet for her business. She lists the full value of all of her assets, even some office equipment she hasn't completely paid for. However, to find the true net worth of her business, Claudia must subtract the money she owes on the equipment, since the debt is considered a(n)

liability.

Employees who handle customer complaints need to know how to

listen with an open mind.

Before an individual can follow verbal directions, s/he must first be ready to

listen.

As Tom uses his credit card to make purchases in a responsible manner, he should remember that credit is a(n)

loan.

The owner of a business facility that has hazardous electrical wiring is likely to be fined for violating

local building codes.

A city in the southwestern region of the country requires community businesses to undergo health and safety inspections to determine if the businesses are complying with

local ordinances.

When analytical reports contain information that readers might disagree with, writers should back their conclusions with

logical arguments.

Running out of inventory can result in

lost sales.

It is important for employees to follow the rules of conduct established by management to

maintain a consistent and fair work environment.

When companies work with their vendors to develop mutually beneficial business arrangements, they are more likely to

maintain long-term relationships.

Because Indian business people value their personal space, foreigners should

maintain physical distance during conversation.

Any business storing customers' personal banking account information is legally required to

maintain the confidentiality of the stored information.

Silence is an effective negotiating technique to use with a vendor when a business wants the vendor to

make a concession.

When people make you angry or upset, you may be able to maintain your self-control if you

make an effort to remain calm.

A limitation to the use of project-management software is that it lacks the ability to

make decisions.

During the execution-and-monitoring stage of project management, the project manager's job is to

make sure the project stays on track.

The primary purpose of preparing a work breakdown structure for a complex project is to

make the project easier to manage.

Kara is comparing the production standards with the outputs to determine if she should implement changes to improve the production process. This is an example of

managerial control.

The belief that profitable sales volume will result from giving customers quality products at fair and reasonable prices is part of the

marketing concept.

Supply chain networks encompass the flow and movement of __________ among __________.

materials and information; organizations

The process of managerial planning typically helps to

maximize resource efficiency.

The local government fined Lenny's Grille because there were 75 more patrons in the facility at one time than legally permitted. In this situation, the business violated a

maximum capacity code.

Sophia needs to distribute a sales report to her employees. There are lots of numbers and figures, but the report is pretty self-explanatory. Sophia should communicate this information to her staff via a

memo.

One tool that businesses can use to allow employees and customers to share knowledge through their websites is by posting

message boards.

Many experts believe that providing too much detail in the work breakdown structure (WBS) work packages often causes the project manager to

micromanage the project.

When a manager is making a routine business decision, s/he usually needs

minimal input from others.

To lower risks associated with noncompliance, a company should

monitor changes in laws affecting its business activities.

The primary purpose of conducting random product inspections in manufacturing processes is to

monitor quality consistency.

Because Japanese businesspeople live and work in densely populated areas of the country, it is important to be considerate of their

need for personal space.

As the project team leader, Tim has noticed that some of the team members have lost their focus on and interest in the project. To determine how to motivate the team, Tim must first understand that people

need to have their accomplishments recognized.

Assertive people believe that they have the right to ask other people to respond to their

needs.

An example of a physical communication barrier is

noise.

Mara recently accepted a job with the Sweet Treat Cookie Company. Her new employer required her to sign a document stating that she will not reveal the ingredients in the company's cookie recipes to external sources. This is an example of a(n)

nondisclosure agreement.

American businesspeople believe that maintaining direct eye contact during conversation indicates an individual's sincerity, interest, and confidence level, while some cultures believe that ongoing direct eye contact is rude. This is an example of how __________ differs among cultures.

nonverbal communication

Eye contact, facial expression, and body language are examples of

nonverbal cues.

Before closing a project, the project manager, team, and stakeholders must agree that the

objectives have been achieved.

If an accounting firm deliberately conceals information about a client's financial status, the government may charge the business with

obstruction of justice.

Incorrect information on an individual's credit report may hinder his/her ability to

obtain a bank loan.

Elaine, a buyer for a large retail chain, places a paper-goods order with Sheets Paper Company, one of five paper suppliers she uses, because Sheets has the best prices and can ship the order tomorrow. This is an example of a(n) ___________ order.

open

Nadia's assistant, Roger, rarely does what he's supposed to do. He routinely forgets to schedule her appointments, orders the wrong supplies for her office, and misses work at least a few times a month. An employee like Roger is an example of a(n) __________ risk.

operational

One form of technology that businesses use to personalize their ongoing communication with customers is

opt-in e-mail.

When your parents tell you to vacuum the living room, you are receiving

oral directions.

Dale is taking notes during a staff meeting. Dale should

organize his notes in a logical manner.

Jack is a computer programmer who is struggling to fix a glitch with his company's new computer network. During a get-together with some friends who also work in technology, Jack brings up his dilemma. His friend Janelle suggests a process that helped her solve a similar problem that she experienced a few weeks ago. Two other friends, Tim and Susan, provide some suggestions as well. In this situation, Jack and his friends are transferring knowledge by

participating in a community of practice.

Corsica Steel Mill has developed a new process to reduce the time it takes to complete a phase of production. To legally protect this new process from unauthorized use, the company should obtain a

patent.

Because Chinese businesspeople tend to take more time to make decisions, it is important for foreign businesspeople to be

patient.

When reviewing your education and experience to help assess strengths and weaknesses, look for

patterns.

A developing country sets its currency to be the same value as the U.S. dollar. This is called a(n)

pegged currency.

Since he likes to help others accomplish their personal goals, Gabe should consider a career that involves working with

people.

So that team members can complete their specific tasks and responsibilities correctly, project managers must communicate

performance standards.

Because Robert is up for a promotion and wants to impress his manager, he will not share with his coworkers the tacit knowledge that helps him efficiently perform his job. Robert's reason for not sharing the information relates to

personal gain.

Employees who take home pencils, notepaper, and other office supplies for personal use are guilty of

pilferage.

The section of the marketing plan that should address where the business will be located is the __________ section

place

The person who files a lawsuit is the

plaintiff.

Determining which tasks need to be performed and when they need to be completed is an important aspect of project

planning.

Sally, Joe, Tim, and Jane are team members who perform different tasks by themselves at the same time to create a single output. The method of work coordination that the team members are using is the ___________ task interdependence.

pooled

One way for employees to demonstrate a service orientation to customers is to reinforce verbal communication with

positive body language.

As Zack left work one evening, his supervisor made the following comment: "Zack, I liked the way you handled the upset customer situation. Keep up the good work!" The feedback Zack received was

positive, external.

To defend your ideas in an objective and respectful way, you should

present facts that support your point of view.

The capability of combining graphics, text, animation, and sound is a unique characteristic of __________ software programs.

presentation

The focus of the Six Sigma framework involves maximizing overall quality and

preventing problems.

A business that inspects its equipment on a regular basis is practicing

preventive maintenance.

When entering into a contract with another business, an agent is the party that represents the

principal.

John frequently lists or ranks the things he needs to do in the order of their importance. John is __________ his activities.

prioritizing

Employees who send and receive messages through the business's electronic mail system should assume that

privacy does not exist.

"With fewer staff members available to conduct extensive testing, Calhoun Software has experienced several product-release failures last year that resulted in costly product returns." This is an example of a research report

problem statement.

Customers may benefit from a company's knowledge management practices because

problems are often resolved quickly.

A manufacturing company uses Six Sigma as a quality management framework. This means that the company

produces only 3.4 defects per million parts.

Last week, Marcus attended a friend's birthday party and talked with Lynnette, a manager with the Trendall and Young accounting firm. Marcus mentioned that he is a technology major and will be looking for a job after he graduates in June. Lynnette gave Marcus her business card, and told him that her firm might be hiring during the summer months. The interaction between Marcus and Lynnette is an example of

professional networking.

To improve the quality of its products and its business processes, a company will install a single new computer system that will replace the systems currently used across the company. Every aspect of this change is handled by representatives from the following departments: manufacturing, accounting, quality control, finance, and IT. This is an example of a

project team.

A project's stakeholders asked the project manager to revise three components of a long-term project. The project manager should share this information with the project's team members because changes often affect the

project's workflow.

To enunciate when speaking to customers means to

pronounce words clearly.

A business might ask its employees to sign a nondisclosure agreement to

protect its trade secrets.

Prohibiting the use of asbestos in buildings is an example of government efforts to

protect public health.

The general purpose of managerial planning is to

provide direction.

The primary purpose of developing organizational goals is to

provide direction.

Insurance is a key element in lifelong financial planning that

provides protection against financial losses.

The team's project manager said, "Leah, your efficiency rate increased by 10 percent this week, which is far above average. You have made great progress in a short time!" In this situation, the project manager is

providing evaluative information.

Businesses can show their social responsibility by contributing to

public interests.

The Six Sigma quality management framework involves monitoring improvement processes by analyzing

quantitative information.

The best way for Melissa to determine if her company will pay the tuition for the class that she is taking at the community college is by

reading the employee handbook.

In business terms, income is the money

received.

Effective managers involve employees in planning changes because people who help to initiate changes are usually more __________ to those changes.

receptive

Jacob is determining the writing style to use for an analytical report. If most readers are likely to support the report's content, Jacob should format the report for a(n) __________ audience.

receptive

When developing an analytical report about a problem that the business is facing, the writer should conclude the report by

recommending solutions.

Environmental regulations are often developed to encourage businesses to participate in

recycling programs.

If a company is managing its information effectively, the data should be accurate and

relevant.

It's appropriate to write a letter of inquiry when

requesting more information about a company.

One of the main functions of the legal procedure is to

resolve disputes.

After Caroline told her manager about the pricing mistake she made on a purchase order, her manager said, "This does present a problem, but we can work it out. Thanks for letting me know right away." Because Caroline accepted responsibility for her mistake, her supervisor is likely to

respect Caroline for her honesty.

It is appropriate for a participant to ask questions during a staff meeting when

s/he needs a point clarified.

The focus of quality management should be on

satisfying customers.

Using computer-data backup procedures on a regular basis reduces a company's level of risk because the process

saves information when computer failures occur.

Riley is working with a design firm on a promotional campaign. The designer gives her a USB drive with some possible layouts to review. To ensure she is protecting the customer data on her computer, Riley should

scan the drive for viruses before opening it.

To effectively manage various work commitments, employees should

schedule enough time to complete activities.

Project-management software can help businesspeople allocate necessary resources and

schedule tasks.

What the project will and will not include is called the

scope.

The MIB Company uses protective computer-software programs to minimize losses associated with its customers' financial transactions. It is managing risks associated with

security.

Bailey knows that she has more knowledge about digital marketing than anyone else on her team. She is reluctant to share her knowledge because she wants to give herself an advantage. This is an example of how

self-interest can prevent effective knowledge management.

Lily is the last employee to leave the building today. To reduce the risk of theft, Lily should __________ before she __________.

set the security alarm; locks the doors

One reason that businesses use a matrix organizational design is to

share human resources.

A business that wants to maintain positive, long-term relationships with its vendors should

share relevant information.

One way to show empathy toward another person is to

share your own experiences.

One characteristic of letters of inquiry that businesses write to request information from other businesses is that they are

short.

One way to reduce the risk of identity theft is by

shredding old bank statements.

Managers often receive brief summaries of information about the status of activities within their departments in the form of __________ reports.

simple progress

A trend currently impacting the business environment is the increased number of fathers who are directly involved in care giving for their children. This trend represents a change in

society and culture.

When having a business conversation with a person who has some difficulty understanding English, it is important to

speak slower than you normally would.

It is most appropriate for businesspeople to use complex, technical jargon when they are

speaking with coworkers.

When a handbag company embroiders a customer's name or monogram on a cloth tote bag, it is processing a(n)

special order.

A primary reason that businesses expect employees to follow their rules of conduct is to

standardize behavior.

The XYZ Company has a committee whose members are appointed for three-year terms to review the company's hiring policies. This committee is an example of a(n) __________ committee.

standing

Professional organizations are apt to have __________ entry requirements than trade associations.

stricter

Randy used to work in a factory. However, after technological advances brought robots that could do the same job for less money, he was laid off. Randy is looking for a new job in a factory, but everything requires knowledge of computer programs, which he doesn't have. Randy is facing __________ unemployment.

structural

The primary purpose of the organizing function of management is to provide

structure.

Jim Martin is a Canadian businessperson who is traveling to Saudi Arabia to close a business deal. Jim should dress conservatively by wearing a

suit, long-sleeve dress shirt, and tie.

The primary purpose of a research report is to

summarize gathered information.

Reese is writing a paper for his business class. He wants to include an idea he found in one of his sources. He includes just the main points and rewrites the paragraph in his own words, making sure to attribute his ideas to the original source. Reese is

summarizing.

Alex is very skilled in building positive customer/client relations because he can express himself without offending others. Alex would be described as having

tact.

A businessperson offended a foreign client when s/he continuously made an insulting gesture. As a result, the client severed ties with the businessperson's company. This situation could have been avoided if the businessperson had

taken the time to learn about the client's culture before the meeting.

Effective managerial control often involves

taking corrective action.

When preparing a personal income tax form, parents report some of their childcare expenses to receive

tax deductions.

To understand how team members perform their project tasks, project managers should possess

technical

The most efficient way to verify a customer's shipping address is by

telephoning the customer.

Most businesses provide employee orientation as soon as new employees report for work because

that is when employees are anxious to learn.

Past sales records show that sales increased at a clothing store when a 10th rack of clothing was added to the store floor. However, when an 11th rack is added, sales increased by only 1%. In economics, this is explained by

the law of diminishing returns.

Putting $100 in a savings account today and earning 4% interest over the next year illustrates the concept of

the time value of money.

An organization's product goals often involve setting standards for

the variety of its goods and services.

When prioritizing work, employees should place the most importance on work that involves

tight deadlines.

Because projects have a specific beginning date and a specific ending date, it is important to manage __________ wisely.

time

Japanese businesspeople believe that arriving late at an appointment is extremely disrespectful. This illustrates the importance of understanding cultural issues that relate to

time.

A group of persons in the same industry or geographic area who form a society to solve their common problems describes a

trade association.

To advance in a career in the future, you will probably have a greater need for

training.

When a small business purchases insurance to protect itself from losses associated with flooding and hurricanes it is

transferring risk.

To have effective knowledge-management processes, businesses need their employees to have a(n) __________ attitude.

transparent

Julie just got a promotion and will be transferring to another city, so she plans to spend some time with her replacement, passing on some of her tacit knowledge before she leaves. This is an example of knowledge management being necessary due to

turnover.

To perform his job, Andrew works a complex database program. Recently, a new version of the database program that he uses was released. The new program is more powerful, efficient, and user friendly. To learn how to use the program effectively, Andrew signed up to take a class at the community college. In this situation, Andrew is continuing his education so that he can

update his technical skills.

An effective way to limit employees' access to certain business information that is stored on the company intranet is to

use a password system.

Kate's coworker Jack is meeting with a very important German client tomorrow. Kate has been to Germany several times, and tells Jack that German businesspeople tend to be very formal and serious in business situations. After learning this information, Jack now knows that he should avoid

using humor.

Successful knowledge management efforts require an organizational culture that

values innovation.

When Jeremy develops his personal budget, he should categorize the money that he spends on food, clothing, and entertainment as

variable expenses.

The production manager of a company that produces wrenches, hammers, and electric drills would most likely report to the

vice president of manufacturing.

Bryant Technical College is offering an online degree in landscape design. This product is considered a(n)

virtual service.

A business analysis indicates that the TWB Corporation could save $125,675 a year in paper purchases if all its employees decreased photocopying activities by 15%. The analysis provides TWB with important information related to

waste reduction.

When a company uses computer software to assess the risk levels associated with alternative actions in a variety of business situations, it is conducting

what-if planning.

Project management can benefit greatly from user-generated, user-updated websites called

wikis.

An important characteristic of being adaptable is being

willing to leave your comfort zone.

One of the reasons why networking is so effective is because the contacts often

work at the company that is hiring.

Trevor needs to determine the procedures that he needs to follow for a specific project work activity. Trevor can locate that information in the

work breakdown structure dictionary.

Isabelle is developing a document that divides a long-term project into meaningful subprojects and tasks, which she will use to guide the workflow. Isabelle is developing the

work breakdown structure.

Cookery Manufacturing orders heating elements from the Kenton Company to produce ovens. Recently, customers complained to Cookery that their ovens were not heating properly. Cookery researched the issue, and determined that the customers purchased ovens with defective heating elements. Kenton and Cookery took action by replacing the defective parts for the customers. In this situation, Cookery and Kenton maintained a positive working relationship by

working together to resolve a problem.

As the assistant purchasing manager of a large company, Hannah juggles many workplace commitments. Last week, Hannah had several meetings with vendors, and didn't leave herself enough time to finish the weekly inventory report for her manager—a task that she really doesn't enjoy doing. Because the report was late, Hannah's manager was annoyed with her. What barrier prevented Hannah from effectively managing her workplace commitments?

Procrastination

What is an important aspect of managerial directing?

Providing employees with instructions

As an audience member, which of the following should you do to encourage a speaker during an oral presentation?

Smile

Which of the following is the management function that focuses on matching the appropriate person with the necessary skills for a specific job:

Staffing

Based on the firm's mission statement, upper management established a variety of long-term goals to guide lower-level goal setting. What type of organizational goals has upper management set?

Strategic

Who is responsible for maintaining a safe work environment?

All employees

Luke is reviewing several internal and external reports to compare his company's sales and market share in relation to other companies in the industry. What type of business analysis is Luke conducting?

Competitive

How can project managers monitor the project's quality of work and its current expenditures?

Conduct a project audit

Which of the following is one of the major responsibilities of environmental law:

Conservation

A serious accident occurred on Putnam Chemical Company's production line. A Putnam employee questioned the employees who were working during the accident to gather information about the situation. The company plans to use the gathered knowledge to determine the cause of the accident and to develop an action plan to prevent similar problems in the future. What technique did the company use to capture knowledge?

Critical incident interview

The Halifax Retail chain uses computer applications to track its inventory and order goods from its vendors. What form of technology is the company using to streamline its purchasing processes?

Electronic data interchange (EDI)

How does the fragmentation of processes help to protect a company's trade secret?

Employees' knowledge is limited to a specific part of the process.

Which of the following is a "checks and balances" system that often helps companies manage their business risks and monitor the integrity of their organizations:

Ethics committee

During what phase of the project life cycle does the project manager activate project controls?

Execution

Company B's management has determined that it must downsize. Three persons in the customer service department will lose their jobs. Which of the following records can management use to help them determine which employees to keep:

Human resources records

Katrina is using a special software program to develop a business chart that shows the employees' expertise and skills and how they access different types of information throughout the organization. What type of software is Katrina using to document the information?

Knowledge mapping

What do many businesses need to do to operate legally?

Obtain required permits

Which of the following is a form of web-based technology that business professionals use to share their expertise and to solve problems on an ongoing basis:

Online communities

What is the primary purpose of developing a post-implementation review during the closure phase of a project?

To determine if the deliverables achieved project goals

Which of the following is a relevant question for a job applicant to ask during an employment interview:

What type of training do you provide for this position?

Roberto has just finished giving a presentation about global warming. An obviously irritated audience member stands and says that there is no evidence to prove global warming exists. Roberto calmly reads results from three scientific reports on its existence. Roberto's response is an example of

defending an idea objectively.

If all of the individuals who own a business share unlimited liability for the business's losses, these individuals are part of a(n)

general partnership.

Japanese companies tend to use a "hands off" approach in supervising employees, allowing them to help shape company policies. However, in many North American companies, the executive officers set policies and have active supervisory roles. This is a cultural difference related to

management style.