Business Exam 2

The parts of a lounge chair the wood frame, the fabric, the glue and nails, and reclining mechanism — — are all less useful by themselves. Putting them together creates _______ utility. — — A. possession B. time C. form D. service E. place

C. form

When a firm uses _______, it gives its employees a voice in how they do their jobs and in how the company is managed; the employees become empowered to take greater responsibility for their own performance. A. job redesign B. hygiene factors C. job enrichment D. work teams E. empowerment

E. empowerment

Antonia has spent the morning reviewing data from the manufacturing department to determine whether finished products are meeting the quality standards established by the organization. Which function of management does this BEST describe? A. Controlling B. Planning C. Directing D. Leading E. Organizing

A. Controlling

A manager who subscribes to Theory X management would believe which of the following? A. Employees need close supervision and correction. B. Many employees are eager to seek out challenges and responsibility. C. Employees are ambitious. D. Employees work to contribute to business growth and change. E. Most employees prefer to assume responsibility on their own.

A. Employees need close supervision and correction.

Which materials management function likely would be responsible for identifying, evaluating, and choosing potential vendors of materials and services and negotiating terms of service? A. Supplier selection B. Quality control C. Inventory control D. Project scheduling E. Distribution

A. Supplier selection

Which managerial skill set is particularly important for first-line managers? A. Technical skills B. Global management skills C. Conceptual skills D. Human relations skills E. Decision-making skills

A. Technical skills

Françoise owns a film production company that produces television commercials and short documentaries. She has only a few permanent employees but hires temporary crew members such as lighting specialists, camera operators, and set designers as needed to produce films. What type of organizational structure does this describe? A. Virtual organization B. Divisional structure C. Functional structure D. Centralized organization E. Matrix structure

A. Virtual organization

Christina is the supervisor of customer service and she directly oversees the work of four customer service specialists. Christina would be categorized as a(n) _______ manager. A. first-line B. non-supervisory C. top D. executive E. middle

A. first-line

Decentralized firms tend to have relatively fewer layers of management, resulting in a ____________organizational structure. A. flat B. indirect C. tall D. centralized E. matrix

A. flat

General Motors develops ___________ strategies for marketing its vehicles and decides how best to achieve corporate goals by performing activities effectively. A. functional B. technical C. unrelated diversification D. related diversification E. corporate

A. functional

The prime minister of Canada, curators at New York's Museum of Modern Art, the dean of your college, and the chief administrator of your local hospital are all _________ (although they may have different titles). A. managers B. controllers C. board members D. directors E. planners

A. managers

When Volkswagen executives decided to promote their diesel engines in the United States, engineers at the company realized they could not meet emissions standards, so they installed "cheat devices" that kicked in emissions controls only when the car was being tested. The fallout from this illegal activity cost the company billions of dollars. From the standpoint of total quality management (TQM), this scandal was MOST LIKELY the result of failing to ensure ___________. A. quality ownership B. compliance with generally accepted accounting standards C. a value-added approach D. ISO 14000 E. ISO 9000

A. quality ownership

In terms of the delegation process, the first element is assigning_______ , the duty to perform an assigned task. A. responsibility B. accountability C. authority D. culpability E. answerability

A. responsibility

Juanita, the CEO of a landscape company, fights for the budget needed to develop an idea and uses organizational politics to ensure her project's survival. Juanita is a(n) ______. A. sponsor B. promoter C. advocate D. product champion E. inventor

A. sponsor

On a PERT chart, an arrow from "Activity D" to "Activity E" indicates that _______. A. Activity E will take longer to complete than Activity D B. Activity D must be completed before Activity E can start C. both activities can be completed simultaneously D. this is the critical path for the project E. Activity D takes longer to complete than Activity E

B. Activity D must be completed before Activity E can start

Which "Big Five" personality trait would characterize an individual's attention to detail, organization, and self-discipline? A. Openness B. Conscientiousness C. Extraversion D. Emotionality E. Agreeableness

B. Conscientiousness

Each month, HR manager Alexandra sends out a newsletter to employees in the organization, highlighting specific employee benefits and advising employees of ways in which they can capitalize on those benefits. Which basic managerial role would this BEST describe? A. Liaison B. Disseminator C. Figurehead D. Resource allocator E. Negotiator

B. Disseminator

Juan has always been known as an imaginative "big picture" person. He sees the world in terms of possibilities and abstract concepts rather than realities, and often relies on his instincts or interpretations of situations or people. Which dimension of the Myers-Briggs framework does this describe? A. Thinking B. Intuition C. Sensing D. Judging E. Feeling

B. Intuition

Which of the following activities would be involved in the organizing function of management? A. Stephen checks time sheets for associate attorneys in the firm to see if they are meeting their quotas for billable hours. B. Janet makes a monthly schedule for staffing the restaurant that she manages. C. Marcus brings pizza in for his department when they exceed their monthly sales quota. D. Marissa examines a financial report to determine whether the firm's expenses are in line with expectations. E. Dominique devises a strategy for her firm to enter a new market currently dominated by a competitor.

B. Janet makes a monthly schedule for staffing the restaurant that she manages.

_______ is a method of increasing job satisfaction by establishing a more satisfactory fit between workers and their jobs. A. Management by objectives (MBO) B. Job Redesign C. Job enrichment D. Combining tasks E. Flextime

B. Job Redesign

At Family Foods, goods and everyday items are offered at savings up to 40 percent less than conventional food chains. Which strategy has Family Foods chosen? A. Dependability B. Low cost C. Prestige D. Quality E. Flexibility

B. Low cost

Ahava is curious and willing to listen to new ideas and to change her own ideas, beliefs, and attitudes in response to new information. Which "Big Five" personality trait does this BEST exemplify? A. Agreeableness B. Openness C. Conscientiousness D. Extraversion E. Emotionality

B. Openness

At Mills Brothers, a manufacturer of outdoor furniture, one department is responsible for cutting the wood according to pattern. Another department is responsible for staining and finishing the wood. Another department is responsible for assembling the stained wood pieces. Based on this information, what type of departmentalization does Mills Brothers use? A. Geographic B. Process C. Product D. Matrix E. Customer

B. Process

What are the elements of a SWOT analysis? A. Strengths, weaknesses, options, targets B. Strengths, weaknesses, opportunities, threats C. Strategies, weaknesses, options, threats D. Strategies, weaknesses, options, threats E. Strategies, warnings, opportunities, threats

B. Strengths, weaknesses, opportunities, threats

A drawback of the functional structure is it makes ___________more difficult. A. intrapreuneurship B. accountability C. international structures D. the grapevine E. teams

B. accountability

According to the steps in the control process, if performance varies each year against standards, managers should ____________ A. perform a strategic review B. adjust performance or standards C. measure performance against standards D. continue current activities E. establish standards

B. adjust performance or standards

Functional departmentalization is used to divide an organization _______. A. according to production processes used to create its goods or services B. based on a group's activities C. into departments that offer products or services to meet the needs of identifiable customer groups D. based upon the areas of the country or world that they serve E. based upon the specific products or services being created

B. based on a group's activities

The term operations (or production) refers to all of the activities involved in producing _______. A. tangible but not intangible services B. both goods and services C. goods but not services D. services but not goods E. both tangible and intangible goods

B. both goods and services

Rosa's is a nationwide fast food chain, and it is critical for the company's image and brand that a burrito tastes the same in Midland, Texas as it does in Springfield, Oregon. This would tend to suggest that the organization should have _______. A. a low degree of job specialization B. centralized decision making C. geographic departmentalization D. an international organizational structure E. a flat organizational structure

B. centralized decision making

Mauricio believes in a leading a healthy lifestyle and works out at a gym three times a week. Yet, he eats high-calorie candy and cookies at work. This is an example of _______. A. emotional intelligence B. cognitive dissonance C. the Hawthorne effect D. organizational commitment E. negative reinforcement

B. cognitive dissonance

The makers of WD-40 concentrate almost exclusively on that brand. Some corporations own and operate only a single business. This example shows that the purpose of _________ is to determine what business or businesses a company will own and operate. A. business strategy B. corporate strategy C. short-term strategy D. competitive strategy E. functional strategy

B. corporate strategy

Lula failed to get a promotion and feels that this action was due to a politically moti- vated boss or just bad luck, rather than to her lack of skills. People who think that forces beyond their control dictate what happens to them have _______. A. empathy B. external locus of control C. self-efficacy D. self-awareness E. cognitive dissonance

B. external locus of control

The company you work for is planning to expand operations by both offshoring and establishing sales outlets in several European Union member nations. Currently, the CEO makes most of the day-to-day decisions. As a member of the strategic planning team, you should suggest adopting a more _________ organizational structure. A. functional B. international C. formal D. learning E. centralized

B. international

A manufacturing company has multiple small plants in a region. Each plant is headed up by a plant manager, but major decisions regarding what and how much is produced at each plant is made by the executive staff at the company's headquarters. This suggests that the company _______. A. is a decentralized organization B. is a centralized organization C. has a wide span of control D. is an informal organization E. has a functional structure

B. is a centralized organization

Bob Mills Inc. markets office furniture but does not manufacture it. The company orders the furniture from the manufacturer only when a customer makes a purchase. The manufacturer delivers it directly to the customer. Bringing together materials when they are needed is called _________ production. A. ISO 9000 B. just-in-time C. total quality management D. ISO 14000 E. supply chain management

B. just-in-time

Clara is the central region sales manager for a large electronics distributor. Reporting to her are district sales managers in Chicago, Milwaukee, Indianapolis, Cincinnati, and Detroit, a regional customer service manager, and an administrative assistant. Clara would likely be characterized as a(n) _______ manager. A. supervisory B. middle C. first-line D. executive E. top

B. middle

Among other duties, _________ are responsible for production, inventory, and quality control. Manufacturing companies such as General Electric, General Motors, and Caterpillar have a strong need for these managers at many levels. A. marketing manager B. operations managers C. human resource managers D. first-line managers E. information managers

B. operations managers

At a bakery, baked goods boxes travel past individual work stations on a conveyor, and workers at each station perform a small task, such as placing baked goods in the box, placing the cover on the box, affixing stickers to the box, or shrink-wrapping the box in plastic. This BEST describes a _______ layout. A. custom-product B. product C. flexible position D. fixed-position E. process

B. product

In the manufacturing process of a car, the car body goes from one stage of production to the next. Employees at each stage work on the car and then pass it on to the next stage. This is an example of _______. A. flexible position layout B. product layout C. process layout D. custom-product layout E. fixed-position layout

B. product layout

As corporate attorney for Medical Center Hospital, Richard Stoker may advise the hospital's marketing department as it prepares a new contract with the its advertising agency, but it will not make decisions that affect how the marketing department does its job. In this example, the attorney has___________authority. A. committee B. staff C. line D. supervisory E. team

B. staff

For the renovation of an office building, a _______ shows progress to date, schedules for the remaining work, and steps that can be performed at the same time. Some steps must be completed before others can begin. A. detailed schedule B. master operations schedule C. Gantt chart D. PERT chart E. staff schedule

C. Gantt chart

Which of the following is an example of a low-contact system? A. Taking a flight to a vacation destination B. Getting a haircut at an upscale salon C. Having your lawn cut by the neighbor's son D. Having your eyes examined at the optometrist E. Donating blood at a blood drive

C. Having your lawn cut by the neighbor's son

When the 2020 COVID-19 pandemic swept the globe, many people lost their jobs. During this period, physiological and security issues became much more important to these individuals than pursuing challenging projects. This is an example of _______. A. expectancy theory B. two-factor theory C. Maslow's Hierarchy of Needs D. Theory X E. equity theory

C. Maslow's Hierarchy of Needs

According to Herzberg's two-factor theory, which of the following would be MOST likely to result in a higher level of employee motivation? A. Improved health insurance benefits B. New furniture in the employee break room C. Monthly employee recognition luncheons D. Healthier food choices in vending machines E. Clear and fair work rules and policies

C. Monthly employee recognition luncheons

The delegation process involves which three elements? A. Ability, influence, and power B. Answerability, culpability, and authority C. Responsibility, authority, and accountability D. Responsibility, answerability, and accountability E. Power, liability, and obligation

C. Responsibility, authority, and accountability

Smith Farm Equipment changed to an online system for customers. Smith revamped the whole payments and financing process by improving equipment, retraining employees, and connecting customers to Smith's databases. This is an example of _____. A. total quality management (TQM) B. just-in-time (JIT) production C. business process reengineering D. ISO 9000 E. make-to-stock operations

C. business process reengineering

Because of the devastation caused by the California wildfires in 2020, there is a new wildfire readiness guide and evacuation plan offered online. This is an example of ________. A. the financial manager's qualifications B. detailed operating plans C. crisis management D. contingency plans E. staffing requirements

C. crisis management

In a PERT chart, the _______ path refers to the most time-consuming set of tasks in a project. A. crucial B. sequential C. critical D. optimal E. essential

C. critical

While a patient is recovering at home from a knee replacement, physical rehabilitation specialists come to the patient's home for rehab services. This is an example of a _______ layout. A. product B. same-steps C. fixed-position D. process E. assembly line

C. fixed-position

A _______ organization typically has a _______ span of control. A. shallow; narrow B. flat; narrow C. flat; wide D. flat; deep E. tall; wide

C. flat; wide

To help firms transfer their corporate culture to different locations, the trend is to transfer U.S. managers rather than hire local managers. For this reason, it is important that managers have _________. A. compliance skills B. legislative skills C. global management skills D. asset management skills E. acclimatization skills

C. global management skills

CEO Scott Kirby at United Airlines wants to continue to improve operational efficiency, revenues, and profits while improving customer service. Kirby is also focused on how to address sharp declines in air travel due to the COVID-19 pandemic. This is an example of _________. A. assessing performance B. allocating resources C. goal setting D. human resource skills E. technical skills

C. goal setting

Many firms, including Rubbermaid, DreamWorks Animation, 3M, and Xerox, encourage and support___________, creating and maintaining the innovation and flexibility of a small-business environment within a large, bureaucratic structure. A. a virtual organization B. decentralization C. intrapreneuring D. delegation E. process departmentalization

C. intrapreneuring

Shell Oil's employees routinely attend training programs and seminars. Shell has state-of-the-art classrooms and instructional technology. Line managers rotate through the center to fulfill teaching assignments. Shell Oil is an example of (a)_______________. A. team organization B. virtual organization C. learning organization D. international organization E. matrix organization

C. learning organization

Many factors play a part in determining an organization's optimal structure. Chief among them are the organization's __________ A. span of control B. entrepreneurship C. mission and strategy D. profit centers E. chain of command

C. mission and strategy

As the operations manager for a large guitar maker, you recently received an offer from an overseas parts manufacturer that wants to supply the electric pickups for your signature series electric guitars at $4 each. You currently manufacture this component, but labor costs and overhead are high in your production facility, and you estimate that each pickup costs $8 to produce. For this item, you should consider _______. A. value-added analysis B. competitive product analysis C. outsourcing D. total quality management E. unstorability

C. outsourcing

Wells Fargo employees created thousands of fake demand deposit accounts to fulfill performance quotas set by upper management. As managers, the lesson we can learn from this is that _______ can create ________. A. dishonesty; value B. the employee handbook; a foolproof system of accountability C. performance goals; counterproductive behavior D. quotas; increased demand E. loyalty; absenteeism

C. performance goals; counterproductive behavior

Target is conveniently located on a main thoroughfare in Odessa, Texas. Shoppers can go to Target or easily purchase items on Target's website and pick them up in the store or have them mailed directly to their homes. This is an example of ________. A. possession utility B. information utility C. place utility D. time utility E. form utility

C. place utility

Office Depot stores use _______ layouts to accommodate a variety of custom jobs. Specific activities such as photocopying, computing, and printing photos are performed in separate, specialized areas of the store. Walk-in customers move from area to area performing self-service tasks. A. product B. same steps layout C. process D. fixed position E. assembly line

C. process

Within its human resource department, Rodriguez Enterprises has a vice president of human resources, a director of human resources, a labor relations manager, assistant managers of human resources, a manager of compensation, an employee benefits manager, human relations supervisors, and team leaders for training and employee development. This hierarchy would suggest that Rodriguez Enterprises is a(n) _______ organization. A. informal B. intrapreneurial C. tall D. decentralized E. flat

C. tall

Corporate culture would BEST be described as _______. A. an organization's strengths, weaknesses, opportunities, and threats B. being able to see the "big picture" and the interrelationships among parts of the organization C. the "feel" of the organization D. organizational methods for dealing with unexpected situations or emergencies E. how the organization will achieve its purpose in the environment in which it conducts business

C. the "feel" of the organization

Research showed that productivity rose in response to almost any management action that workers interpreted as special attention. This phenomenon is called________. A. negative reinforcement B. cognitive dissonance C. the Hawthorne effect D. organizational commitment E. emotional intelligence

C. the Hawthorne effect

To change a corporate culture, companies must have _______. A. minimal environmental change to avoid any conflict or resistance B. no changes in the system for compensating employees C. top management formulate a vision of a new company D. little focus on the activities of competitors E. systems that appraise employees based on existing company values

C. top management formulate a vision of a new company

You just interviewed a college graduate from another state and even though she has no real work history, she seems like a perfect fit for the job. She has relocated and can start work soon. Which inducement will MOST likely appeal to her in her current situation? A. Personality B. Status C. Corporate culture D. Pay E. Hawthorne effect

D. Pay

What are the three acquired needs identified by McClelland's theory? A. Affect, achievement, and authoritarianism B. Physiological, belongingness, and esteem C. Self-efficacy, self-esteem, and self-actualization D. Achievement, affiliation, and power E. Achievement, attention, and affiliation

D. Achievement, affiliation, and power

You may like one of your classes, dislike another, and be indifferent toward a third. If the class you dislike is an elective, you may not be concerned about your grade. But if it is the first course in your chosen major, your reaction may cause anxiety. Which element of your attitude does this example best describe? A. Intention B. Values C. Emotions D. Affect E. Cognition

D. Affect

Xin would like to be promoted to shift supervisor, but he knows that, without a college degree, he won't even be considered as a candidate. As a result, he sometimes slacks in his performance, knowing that a promotion isn't a possibility. Xin's lack of motivation could BEST be described by which theory of motivation? A. Equity theory B. Acquired needs theory C. Maslow's hierarchy of needs D. Expectancy theory E. Two-factor theory

D. Expectancy theory

A seamstress combines lace, satin, tulle, and pearl trim to create a one-of-a-kind bridal gown for a customer. Which form of utility is the seamstress providing to the customer? A. Possession utility B. Time utility C. Information utility D. Form utility E. Place utility

D. Form utility

When a manager works to motivate, inspire, and encourage employees to meet the organization's stated objectives, which function of management is s/he performing? A. Controlling B. Organizing C. Planning D. Leading E. Staffing

D. Leading

_________authority is the power given to someone in a supervisory position to mandate actions by subordinates. Examples of managers within a business include the controller, engineering manager, production manager, and sales manager. A. Staff B. Team C. Informal group D. Line E. Committee

D. Line

Eve tried out for the soccer team at her high school because her classes are virtual, and she wants to get some exercise. She didn't get accepted to the team. She applied to her former soccer team but didn't meet the residency requirements. She kept on applying and was finally accepted to the Sleepy Hollow co-ed soccer team. Which aspect of emotional intelligence does Eve's behavior exemplify? A. Empathy B. Cognition C. Self-awareness D. Motivating oneself E. Managing emotions

D. Motivating oneself

Irma, the business administration department chair, observes a trend of increased enrollments in online college courses versus traditional face-to-face courses. She establishes a goal of introducing three new online courses during the fall semester and maps out the steps that the department needs to address to develop these course offerings. Which management function does this BEST describe? A. Organizing B. Leading C. Staffing D. Planning E. Controlling

D. Planning

Which of the following is NOT a leading cause of wasted time for managers? A. Telephone calls B. Meetings C. E-mail and SMS D. Productivity E. Paperwork (both hardcopy and digital)

D. Productivity

Your consulting client owns several local grocery stores within a 100-mile radius of one another that specialize in regional products such as locally roasted coffees, wines from around the area, and grass-fed beef. Each store places its own orders with various suppliers, but no one coordinates efforts among the group. As an advisor to the owner, which would you suggest as the BEST overall improvement to consider? A. Lean production systems B. Quality circles C. Outsourcing D. Supply chain management E. Competitive product analysis

D. Supply chain management

Which of the following BEST describes conceptual skills? A. The ability to perform the tasks of a specific department or job, such as accounting or programming B. The ability to plan and exercise conscious control over the amount of time spent on specific activities in order to improve efficiency and productivity C. The ability to understand human behavior, communicate effectively, and establish rapport with others D. The ability to think creatively, understand complicated or abstract ideas, and see the "big picture" E. The ability to effectively define and diagnose a problem or opportunity, evaluate alternative courses of action, and select the most appropriate one

D. The ability to think creatively, understand complicated or abstract ideas, and see the "big picture"

Which of the following functions would be part of the leading function of management? A. A property manager prepares monthly expense analyses to track how closely the actual expenditures are tracking to budget. B. The manager of an executive recruiting firm assigns recruiters to different accounts, depending upon their areas of knowledge and expertise. C. A sales manager devises a new strategy to enter a foreign market currently dominated by a competitor that is suffering financial problems. D. The sales manager of an automotive dealership holds a rally to familiarize the sales staff with the features of the new model year cars and get them enthused about selling them. E. A manager counsels an employee about continuing education options in order for her to reach her career goals.

D. The sales manager of an automotive dealership holds a rally to familiarize the sales staff with the features of the new model year cars and get them enthused about selling them.

A drawback of the informal organization is that it can _______________ A. put the interests of the firm ahead of those of individuals B. support information from the formal organization C. highlight correct information about company layoffs D. disseminate distorted or inaccurate information E. strengthen social interaction and job inter relationships

D. disseminate distorted or inaccurate information

In a law firm, administrative staff can alter the times they come in for work and leave at the end of the day as long as they work 8 hours and are in the office between 10:00 a.m. and 3:00 p.m. This is an example of _______. A. job redesign B. job enrichment C. telecommuting D. flextime E. work sharing

D. flextime

General Electric (GE) functions as one integrated organization. GE businesses around the world connect and interact with each other, and managers freely move back and forth among them. This is an example of a(n)____________. A. centralized organizational structure B. matrix organizational structure C. narrow span of control D. international organizational structure E. staff authority

D. international organizational structure

During the 2020 COVID-19 pandemic, many individuals, especially those in the health care industry and first responders, stepped forward and worked beyond the normal scope of their jobs. This is an example of ________. A. performance behaviors B. turnover C. task performance D. organizational citizenship E. counterproductive behavior

D. organizational citizenship

Which of the following is a positive employee behavior? A. family influences B. the labor market C. poor person-job fit D. organizational citizenship E. aspects of the job

D. organizational citizenship

Dillard's can calculate the profits it generates from men's clothing, home furnishings, cosmetics, and women's shoes separately. Managers can make decisions about advertising and promotional events and budgeting This is an example of (a) ________. A. chain of command B. process departmentalization C. decentralization D. profit center E. departmentalization

D. profit center

The majority of private sector employment in the U.S. economy is in the _______ sector. A. trades B. unindustrialized C. manufacturing D. services E. agricultural

D. services

When Loretta is suspended for swearing at an abusive customer, the other customer service representatives are more careful to watch how they behave toward customers. This is an example of _______. A. management by objectives (MBO) B. organizational citizenship C. authoritarianism D. social learning E. positive reinforcement

D. social learning

Dell's effort to extend its distribution expertise into the markets for televisions and other home electronics is an example of __________ planning. A. strategic B. operational C. lower-level management D. tactical E. long-term

D. tactical

Workers will be dissatisfied if they believe they have poor working conditions. During the 2020 COVID-19 pandemic some workers walked off their jobs because they felt the firm wasn't doing enough to protect their health. This is an example of hygiene factors according to _______. A. acquired needs theory B. equity theory C. Maslow's hierarchy of needs D. two-factor theory E. expectancy theory

D. two-factor theory

According to expectancy theory, an employee is likely to ask which of the following questions before deciding to exert maximum effort toward completing a task? A. Is this task easier than other tasks I have performed in the past? B. How often will I be expected to perform this task? C. Are other employees going to receive the same reward? D. Are other employees expected to perform this task? E. Am I likely to receive the reward if I perform well?

E. Am I likely to receive the reward if I perform well?

Business travelers using La Quinta enjoy the same features at all of La Quinta hotels across the country -- high-speed Internet access; meeting space; access to an exercise room, restaurant, lounge, and a swimming pool; and 24-hour access to food. Which aspect of quality does La Quinta exhibit? A. Performance B. Low-cost C. Same-steps layout D. Flexibility E. Consistency

E. Consistency

After two assembly line employees have a loud argument in the cafeteria, the foreman calls them into his office to resolve the conflict. Which basic managerial role does this BEST describe? A. Resource allocator B. Figurehead C. Disseminator D. Monitor E. Disturbance handler

E. Disturbance handler

Which of the following terms BEST describes an organization structure with separate product lines that operate as relatively autonomous business units under a larger corporate umbrella? A. Functional B. Virtual C. International D. Matrix E. Divisional

E. Divisional

A new college grad gets a job at a salary of $65,000 a year and an inexpensive company car. If he learns that another new employee received $75,000 and a more expensive company car, he feels that the situation is unfair. This is an example of which theory? A. Two-factor theory B. Maslow's hierarchy of needs C. Expectancy theory D. Acquired needs theory E. Equity theory

E. Equity theory

Several years ago, Burger King's jingle was, "Hold the pickles, hold the lettuce, special orders won't upset us, all we ask is that you let us serve it your way." This would suggest that Burger King sought to gain competitive advantage based upon which of the following? A. Prestige B. Dependability C. Quality D. Low price E. Flexibility

E. Flexibility

Ari is the manager of employee assistance programs for a large state university. In this role, he provides short-term counseling services to faculty and staff and their families with respect to personal, career/work-related, and behavioral health problems or makes referrals for longer-term counseling to a network of partner firms. Which managerial skills would likely be the MOST crucial to the performance of Ari's job? A. Time management skills B. Technical skills C. Conceptual skills D. Decision-making skills E. Human relations skills

E. Human relations skills

When deciding where to build a new factory, senior managers of Wyoming Products considered factors such as transportation, the availability of a trained labor force, tax incentives, and the government regulations in the area. This process BEST describes which aspect of operations planning? A. Layout planning B. Quality planning C. Capacity planning D. Methods planning E. Location planning

E. Location planning

Gonzalez Construction is contracted by the county to construct a bridge over a set of railroad tracks. Which of the following would BEST describe this operations process? A. High-contact system B. Make-to-stock operations C. Mass customization operation D. Assembly line operations E. Make-to-order operations

E. Make-to-order operations

_______ is the enduring pattern of behaviors, emotions, and psychological attributes that characterize an individual. A. Cognition B. Drive C. Perception D. Motivation E. Personality

E. Personality

Which BEST describes the CEO's job? A. Directing B. Controlling C. Organizing D. Leading E. Planning

E. Planning

_______holds that people are naturally energetic, growth-oriented, self-motivated, and interested in being productive. A. Scientific Management B. Theory X C. Hawthorne Effect D. Hierarhy of Needs E. Theory Y

E. Theory Y

Melinda firmly believes that decisions should be made based on facts and logic, not on emotions or subjective factors. Which dimension of the Myers-Briggs framework does this describe? A. Perceiving B. Sensing C. Intuition D. Feeling E. Thinking

E. Thinking

Which of the following would be considered a high-contact service which would require the service provider to quickly adjust the service activities? A. You order a new gaming system from an online retailer. B. You take your clothing to the dry cleaner. C. You drop off your car for an oil change at the car dealership. D. Your doctor sends a blood sample to the lab for analysis. E. You get a manicure and add a pedicure when you arrive at the salon.

E. You get a manicure and add a pedicure when you arrive at the salon.

Lee is an employee at the Sunset Corporation. He reports to a manager who reports to a senior manager who reports to the vice president who reports to the CEO. This is an example of_______ A. the informal organization B. departmentalization C. job specialization D. staff authority E. chain of command

E. chain of command

Attitudes are comprised of three dimensions:intention, affect, and _______. A. values B. emotions C. agreeableness D. moods E. cognition

E. cognition

A key concept in reinforcement/behavior modification is that _______. A. productivity increases in response to almost any management action that workers interpret as special attention B. people evaluate their treatment by the organization relative to the treatment of others C. lower-level needs must be met before a person tries to satisfy higher-level needs D. workers are motivated solely by money E. consequences follow behavior

E. consequences follow behavior

When the COVID-19 pandemic hit in 2020, the Metropolitan Opera cancelled its season but was able to utilize many components of its existing programs on the radio and online to replace live performances at Lincoln Center in New York. This is an example of _______. A. strategic planning B. crisis management C. goal setting D. human resource planning E. contingency planning

E. contingency planning

The process of grouping jobs into logical units within the organization is known as _______. A. the chain of command B. job specialization C. delegation of authority D. decentralization E. departmentalization

E. departmentalization

After working for Stafford Automotive Group as an automotive technician for the last four years, Chico was promoted to the position of service manager. He now oversees the work of the other automotive technicians and shop attendants, is responsible for training them, and manages the parts inventory. Chico would be considered a(n) _______ manager. A. top B. non-supervisory C. executive D. middle E. first-line

E. first-line

Levi Strauss, for instance, has one division for North and South America; one for Europe, the Middle East, and North Africa; and one for the Asia Pacific region. This is an example of ___________. A. decentralization B. delegation C. the chain of command D. departmentalization E. geographic departmentalization

E. geographic departmentalization

Informal communication is increased by information technology that makes it easier than ever before for people to communicate quickly and easily. Social media plays a growing role in the _________. A. span of control B. chain of command C. organizational chart D. departmentalization E. grapevine

E. grapevine

As a manager in a hair salon, you would MOST LIKELY give more consideration to the ____________ element of operations because success or failure often depends on provider-customer contact. A. production B. technological C. equipment D. manufacturing E. human

E. human

You go to a hair salon for a haircut and end up buying a tube of styling gel as you are checking out. The haircut is a(n) _______, whereas the styling gel would be considered a(n) _______. A. tangible product; intangible product B. tangible product; intangible service C. intangible service; tangible service D. intangible service; intangible product E. intangible service; tangible product

E. intangible service; tangible product

During the 2020 COVID-19 pandemic many managers had to make decisions about closures and changes to operating procedures based on their intuition, and they relied heavily on personal judgment. This example shows that the art of management depends on _________. A. objective information B. logic C. scientific facts D. data and facts E. intuition and personal judgment

E. intuition and personal judgment

Sophia is a software engineer for an electronics firm. She reports to the Manager of Software Engineering but also works on a new product development team and reports to the team leader in that capacity. Based on this information, it would appear that Sophia's firm has a _______ structure. A. centralized B. divisional C. virtual D. geographic E. matrix

E. matrix

Starbucks intends to "establish Starbucks as the premier purveyor of the finest coffee in the world while maintaining our uncompromising principles while we grow." This is an example of a ___________. A. contingency plan B. corporate strategy C. tactic D. functional strategy E. mission statement

E. mission statement

In an intrapreneurial organization, a manager who uses his/her influence to help overcome organizational resistance and convinces others to take the innovation seriously is known as the _______. A. promoter B. inventor C. figurehead D. sponsor E. product champion

E. product champion

As a supervisor, you expect your employees to work overtime if the job is not done, but your employees choose to leave at the end of the regular workday. These conflicting expectations are MOST likely a result of a problem with the ________. A. Hawthorne effect B. organizational commitment C. locus of control D. classical theory of motivation E. psychological contract

E. psychological contract

The number of employees reporting to a manager is referred to as the manager's _______. A. chain of command B. functional accountability C. delegative authority D. staff authority E. span of control

E. span of control

At Southwest Airlines, reservationists book flights, pilots fly the planes, and baggage handlers deal with passenger luggage. When the overall task of Southwest—transporting passengers—is broken down, workers develop expertise, This is an example of________. A. departmentalization B. authority C. accountability D. delegation E. specialization

E. specialization

A ______ for any product is the flow of information, materials, and services that starts with raw-materials suppliers and continues adding value through other stages in the network of firms until the product reaches the end customer. A. quality-improvement team B. value-added analysis C. competitive product analysis D. quality control E. supply chain

E. supply chain

Businesses must also consider building quality into goods and services. Everyone who flies wants the plane to take off and land on time and the luggage to arrive when they do. So, airlines concentrate on on-time performance and baggage handling. This is an example of _______. A. location layout B. productivity C. value-added analysis D. flexibility E. total quality management (TQM)

E. total quality management (TQM)

Janie has a daycare center for seven children. If one child gets sick and misses three days, those daycare hours of service cannot be saved. This is an example of the service's _______. A. perceptibility B. intangibility C. insubstantiality D. immateriality E. unstorability

E. unstorability