Business Psych Final Exam

According to the Minnesota twin studies, what percentage of variance in values related to work motivation is related to heredity?

40%

It is estimated that _____ of the days employees are absent from work due to stress.

50%

Alicia possesses individual attributes that enhance her ability to influence others who are different from her. Alicia has _____.

A global mindset

All of the following are examples of workplace violence given in the text except _____.

Accidents and Errors

When a leader is faced with a difficult personality behaving inappropriately at work, which technique might help neutralize the situation?

Asking the employee for a solution

Where do leaders obtain the best available knowledge on workplace issues?

Evidence-based management

Which of the following is when information is shared with the public through marketing and public relations?

External Communication

The primary means of communication in organizations is now

Hand-held mobile devices

Which of the following is intensity in the motivation process?

How hard a person works

Which of the following is not one of the questions a leader should ask when attempting to resolve a conflict?

How have we handled conflict in the past?

The belief that leaders are born with the talent and abilities for leadership is called_____.

Trait approach

Juan is talking to his boss about an issue that he needs to have addressed. This can be best described as ____.

Upward communication

Which of the following is one of the four aspects of emotional intelligence?

Using emotion to facilitate cognitive activities

Organizational behavior comprises all of the following areas EXCEPT ______.

The role of technology in organizations

Intellectual stimulation is characterized as ____.

Encouraging innovation and new ideas

Which of the following refers to individuals in an organization who link the organization's internal networks and/or external constituents together?

Boundary spanners

Theories and predictions are important in organizational behavior because they ______.

Build upon prior research and help develop new areas

Which of the following is true of the behaviorally anchored rating scale?

Can be time-consuming to create and update

The most efficient mechanism used for control when organizations are faced with goal incongruence and performance ambiguity is ______.

Clan Control

Claire's boss attempts to influence her by providing relevant resources and assistance. Her boss is using which influence tactics?

Collaboration

Which of the following is defined as a work project that reflects the contributions of everyone on the team?

Collective Effect

To gain a more complete view of how people describe their organization's values and their work experiences, a leader should _______.

Combine survey measures of climate and culture

When faced with organizational change, employee reactions vary. Employees who simply go along with the change but secretly hope that it is a program that will come to an end soon are practicing _______.

Compliance

In the ____ decision-making process, everyone can say they have been heard and will support the final decision.

Consensus

The emphasis on leading teams, given that most organizations now use work teams to maximize organizational performance, is now recognized as a ______.

Core competence

Which of the following is one of the follower reactions to authority discussed in the text?

Counterdependence

Nick consistently uses the internet for personal reasons during work hours. Which of the following best describes what Nick is doing?

Cyberslacking

Which of the following is an evidence-based guideline for using money as a motivator?

Define and measure performance accurately

Chris wants to improve followers' outcomes such as performance, satisfaction, and commitment; one proven way to do so it is to _____.

Develop better relationships with followers

Edwin understands that feedback is important for the goal-setting process to be effective. He likely believes _____.

Employees who receive feedback on their progress achieve higher levels of performance than those who don't receive feedback.

Overcoming resistance to change can be helped by: _______.

Implementing changes fairly

Claire has low organizational commitment. She is likely to display_____.

Increased absenteeism

Research on resistance to change dates back to a classic study of participative decision-making. This study shows that OD can impact resistance to change through an intervention that ______.

Increased employee participation in the process

Hutchison is introducing a series of evolving changes. Which of the following best describes the type of change he is engaging in?

Incremental

Which of the following forms of organizational justice refers to the perceived fairness of the communications made by leaders during a process?

Informational Justice

Which of the following is the last step in Kotter's eight-step model for leading change.

Institutionalize the new approaches

Which of the following is defined as building human capability, ownership, and responsibility?

Involvement

A prolonged response to chronic stressors on the job is known as _____.

Job burnout

Organizational behavior research has demonstrated that team behaviors relate to team outcomes such as _____.

Job performance

Which of the following is defined as a pleasurable or positive emotional state resulting from the appraisal of one's job or job experience?

Job satisfaction

Jamele has inherited a team of low performers. She is eager to change their performance levels, so she will most likely begin by changing _____.

Low expectations to high expectations

Body language "power poses" can be important for interviewing because they ____.

Make you more likely to be hired

Climate can be altered through ______.

Management interventions

Joseph consistently looks for errors to correct and corrects them. Joseph is demonstrating which of the following types of leadership in the full-range model of leadership?

Management-by-exception, active

Creativity is a function of three intersecting components including____.

Motivation

People who can appear charming or pleasant in the short term, but in the long term they have trouble trusting others and fail to develop effective working relationships are commonly referred to as ______.

Narcissistic

What is a theory that proposes that individual personality, thoughts, and attitudes do not motivate behavior?

Operant conditioning

The expectancy theory of motivation is employed to explain the motivation process in _____.

Path-goal theory

Ismael and Susan have been friends for a long time. When Susan is in need of a favor from her friend, she often uses the _____ influential technique.

Personal appeals

Why is understanding personality important to organizational behavior?

Personality affects work habits

Which of the following is the process of raising differences in opinions regardless of the preferred course of action of the decision makers?

Planned Conflict

The extent to which a person feels enthusiastic, active, and alert is known as _____.

Positive state affect

Which of the following GLOBE cultural dimensions is defined as-- the degree to which members of a collective expect power to be distributed equally?

Power Distance

A set of methods that promote health at the workplace and avoid distress is known as ____.

Preventative stress management

Being _____ in learning the organization's culture during the first few weeks of employment helps employees to be viewed as more committed to the organization.

Proactive

According to Yukl's definition of leadership, leadership is a _____.

Process

One consideration in path-goal theory is that the leader's behavior affects follower motivations to assure the leader will provide ____.

The rewards that are valued

Which is the only influence tactic that held stable positive relationships with both task and relationship research outcomes?

Rational

According to RIASSEC model, if you want to hire an employee that will get things done, you are probably looking for someone whose personality type is more _____.

Realistic

Research has supported the job characteristics model by demonstrating that job enrichment ______.

Reduces turnover

Which of the following is defined as the repetition of information?

Rehearsal

Research has shown that involving employees in decisions increases their _____.

Satisfaction

Which of the following cognition of psychological empowerment is defined as the degree to which you feel you have a choice in your work and autonomy to carry it out according to your own preferences?

Self-determination

Change is more likely to lead to stress when the change has consequences that threaten employees'_______.

Sense of identity

Which of the following source of conflict occurs when a person, because of low self-esteem, insecurity, or other factors in her or her personal life sometimes feels attacked by perceived criticism?

Sensitivity/hurt

The organizational subsystem that includes individual differences, team interactions, and the organizational culture is known as ______.

Social Factors

How is social pressure related to the relationship between attitudes and behaviors?

Social pressure strengthens this relationship

Impression management strategies have been found to be based on three areas including_____.

Supervisor focused

Eldon did not do well on his midterm exam and is worried about passing his final OB exam. He tells his teammates about his failure on the exam and overall concerns. Eldon is using the _____ impression management tactic.

Supplication

The demographic attributes we typically think of when we think of "diversity" are called _____.

Surface-level diversity

Which of the following component of job characteristic theory produces a sense of meaningfulness of the work?

Task Significance

Which of the following is a collective phenomenon that encompasses what team members do behaviorally, cognitively, and emotionally as they define problems, generate ideas, and attempt new ways of doing their work?

Team Creativity

Kristen manages a group of workers. She wants to see how her employees would handle positive responses to their attitudes and performances. This is called _____.

The Hawthorne Effect

Research has indicated that the choice of communication medium affects both______.

The attitudes and behaviors of the receiver

The Hawthorne researchers discovered that for workers ______ was more important than previously known in understanding performance.

The human element

____ is a barrier to organizational change and comprises the ability to hear different points of view on important organizational matters.

Withholding information

Reconciling conflicts between work and family roles is known as ____.

Work-life balance

Research has shown that creativity in teams is essential to _____.

the innovation process