busn chapter 5

Which of the following statements avoids gender bias?

A manager who does not lead by example is a poor manager.

Which of the following is a recommended practice for picking the right words for business communication?

Including all information that the audience may need

In the context of American culture, which of the following will be a benefit of eliminating negative age bias in hiring?

Companies will get a broader applicant pool.

Which of the following statements is true about listening?

For most people, listening is much slower than thinking.

Which of the following statements is true of business emails?

Response to emails should be as prompt as possible.

Lumber Nu, a textile company, posts a job opening for a marketing manager in a newspaper. The advertisement states that the company requires young and dynamic individuals who would bring new ideas into the company. In the given scenario, Lumber Nu's advertisement shows _____.

age bias

Jim, the CEO of a management firm, needs to deliver a presentation on work ethics to his employees. He has a thorough knowledge of his employees' educational backgrounds. He uses this knowledge to create a presentation that would convey the message to his employees. In the given scenario, which of the following communication guidelines is Jim following?

analyze your audience

Louis, a psychoanalyst, began his presentation on nonverbal communication by telling the story of a young boy who had the habit of sucking his thumb. He used this example to explain different behaviors that adults display in the workplace. In the given scenario, Louis used a(n) _____ to open his presentation.

anecdote

When drafting an email intended for a recipient who is likely to feel positive about it, you should:

begin the email with your bottom line

Drumming one's fingers on a desk while talking can distract the audience and create a _____ to communication.

body language barrier

David, a German, and Rohit, an Indian, are representing their respective countries in a global summit. Unaware of each other's social practices, both David and Rohit are not able to communicate properly with each other. During lunch, Rohit eats bread with his hand, whereas David uses a fork and knife. This further reinforces their negative impression of each other. Which of the following communication barriers are David and Rohit facing in the given scenario?

cultural barriers

Lawrence wants to pursue a law degree in a renowned law school in her city. She writes an application to the dean of the school. However, she is unsure if the dean is male or female, and therefore, she decides to address the dean by his or her official title. In this scenario, which of the following biases is Lawrence avoiding?

gender bias

_____ is a vibrant, compelling presentation style that grabs and holds the attention of the audience.

dynamic delivery

Which of the following communication channels should ideally be used when you need to reach a large audience with an important message?

in person presentation

In the context of nonverbal communication, fidgeting during a conversation is likely to be considered a sign of:

nervousness

Andrew wants to give some constructive feedback to his superiors about improving the work environment. However, he is reluctant to do so because his supervisors are nonresponsive to team members' queries and suggestions. In the given scenario, Andrew faces a(n) _____.

organizational barrier

George, the CEO of an electronics company, wants to invest in an experimental technology that could provide the company with a huge profit if it becomes successful. However, the board of directors is skeptical about the success of this technology and refuses to support George's proposal. Which of the following communication barriers does George face in the given scenario?

perceptual barrier

In the context of communication barriers, _____ can range from a document that looks like a wall of type to a room that's freezing cold.

physical barriers

Jake begins his presentation on malnutrition by giving an estimate of the amount of food that is wasted every day in the country. This makes the audience more attentive and responsive throughout Jake's presentation. In the given scenario, Jake uses _____ to open his presentation.

startling statistic

Which of the following factors is likely to create a language barrier to communication?

use of slang