C236 Topic 2

If customer perception is part of the business strategy, which of the following is not aligned with the strategy? - Using a friendly tone of voice - Not making a good impression on the customer - Knowing a customer by name - Making the customer feel welcome

Not making a good impression on the customer

A hybrid strategy is: - Nonexistent - A combination of any of the differentiation, niche, or cost-leadership strategies - A strategy where segmented markets compete against larger markets - A strategy in which an organization with implement a competitor's strategy

A combination of any of the differentiation, niche, or cost-leadership strategies

An organization's total rewards strategy is composed of: - Pay forms - Plans - Policies - All of the above

All of the above

The effectiveness of yoru compensation plan can be addressed by which of the following questions: - Is your rewards system augmenting or inhibiting employee, team, and organizational performance? - Does it help your organization attract and retain its best employees or cause them to seek better opportunities elsewhere? - Is your system seen as fair and does it satisfy employees' needs? - Does your rewards system accomplish its objectives in an efficient, cost-conscious way? - All of the above

All of the above

Absolute level refers to: - Base salary - Competitive salary - Experience salary - Fair salary

Base salary

Strategic Human Resource Management ensures that HR practices are aligned with the ___ ___ in general and critical success factors in particular. - Market trends - Management Goals - Business Strategy - Employee Preferences

Business Strategy

A cost leadership strategy is: - Having a higher-cost product or service at the highest priority throughout its processes - Having a lower-cost product or service at the highest priority throughout its processes - Having a lower-cost product or service at the lowest priority throughout its processes - Having a higher-cost product or service at the lowest priority throughout its processes

Having a lower-cost product or service at the highest priority throughout its processes

A differentiation strategy is: - Creating an atmosphere of making an absolute differentiation of products between competitors - A strategy used by statisticians developing ways for a company to create more market value - A price strategy focusing on the net income - Placing a high priority on providing innovative, exceptional, and high-quality products and/or services to customers

Placing a high priority on providing innovative, exceptional, and high-quality products and/or services to customers

Reward from combination strategy refers to: - Rewards (cash, benefits, etc) and how they compete in the market - Rewards (cash, benefits, etc.) and how they relate to each other - Rewards (cash, benefits, etc.) and how they compete with departments within the organization - Rewards (cash, benefits, etc.) and how they differ from each other

Rewards (cash, benefits, etc.) and how they relate to each other

Which of the following is not a function of Human Resources? - Human Resource Information System - Performance Management - Recruiting - Risk Management

Risk Management

What is a communication strategy - The plan for communicating with other HR professionals to understand market data - The plan for sharing coworkers' salary data - The plan for sharing the compensation strategy with employees and receiving their ongoing feedback - The plan for communicating with employees about competitive salaries

The plan for sharing the compensation strategy with employees and receiving their ongoing feedback

Human resource strategy is: - A strategy in which management aligns the people to the business in order to enable long-term organizational performance - The policies, practices, and system that manage the interface between the organization and its employees in order to enable long-term organizational performance - A strategy in which employees are given duties to perform to achieve long-term business results - The alignment between management and employees to develop goals focused on business results

The policies, practices, and systems that manage the interface between the organization and its employees in order to enable long-term organizational performance

A business strategy is: - The collection of decisions, approaches, and activities that allow an organization to compete and win - A plan that an organization uses to prepare for the upcoming fiscal year - A strategy that a business uses to gain market share among its competitors - A collection of decisions on how to ensure financial stability

The collection of decisions, approaches, and activities that allow an organization to compete and win

Rewards Strategy Coherence refers to: - The ability for all members of an organization to completely understand the goals of the rewards strategy - The basic idea of the rewards strategy, which is to place the company in an attractive view to potential employers and competitors - The extent to which the parts of the strategy fit together in a logical and clear way - An irrelevant topic and should be dismissed

The extent to which the parts of the strategy fit together in a logical and clear way

Organizational Cultural Fit is: - The ability to keep employees happy with pay when an organizational change occurs - The fit to make the human resources and finance departments agree upon the strategy for the organization - The extent to which the rewards strategy aligns with and supports the ingrained practices, norms, and values of the organization - The extent to which the rewards strategy fits make senior management happy

The extent to which the rewards strategy aligns with and supports the ingrained practices, norms, and values of the organization

What is the total rewards content strategy? - Type, level, and combination of rewards offered - Experienced-based rewards offered - Market-driven levels of rewards offered - A negotiation between management and the employee for total rewards offered

Type, Level, and Combination of rewards offered

Total rewards plays a ___ role in the business strategy. - Vital - Important - Not very important - Not important

Vital

A niche-focused strategy is: - When an organization chooses a large, varied market and competes among many competitors - When an organization chooses a small and segmented market and competes only in that small arena - When an organization chooses a small market, but has many competitors - When an organization chooses to compete in a medium sized market with few competitors

When an organization chooses a small and segmented market and competes only in that small arena