C994 - Learning Check Questions

A company is experiencing negative social media reviews due to its poor customer service. How can EI training improve customer service? A. EI training will help customer service representatives explain to the customer that the customer has unreasonable expectations. B. EI training will allow customer service representatives to identify their own feelings during a call with customers. C. EI training will help customer service representatives understand customers' feelings and frustrations. D. EI training will help teach customer service representatives the importance of self-confidence.

C

A food and beverage manager decides to limit her seemingly overwhelming number of choices when ordering pizza dough to meet cost and shelf-life requirements. Which model of decision making is the manager making? A. Programmed B. Rational C. Bounded rationality D. Intuitive

C

A manager notices that his employees seem unmotivated to get involved in a new project. What should he do to motivate his employees for the life of the project? A. Tell them that if they do not do this project, they will not get a chance to work on better projects in the future B. Threaten to fire them if they do not work harder C. Instill a sense of importance and meaningfulness to the project D. Offer a bonus if they work on the project

C

A team of scientists working for a pharmaceutical company are charged with inventing a new medicine to treat symptoms for an illness. The team manager knows that a couple of members are much more capable than others. What challenge to working in groups is the manager likely to encounter? A. The group is likely to refuse to participate with the more capable individuals. B. Groupthink is likely to result as members force their views on the more capable members. C. The more capable individuals are likely to outperform the group. D. Group decision-making is likely to take longer because of the more capable individuals.

C

An academic advisor suggests that students learn EI to assist them in their studies. Students say that focusing on academics and grades is more important than EI. What should you say to students to show them that EI is truly important? A. EI can help you overcome academic issues by means of generating good relations with faculty members and with fellow students. B. EI can teach you how to better influence others to gain more popularity at school. C. EI will help to control your own emotions and to generate and keep good relations with faculty and with other students. D. EI will help you to be better aware of teachers' emotions, which will help you to succeed academically.

C

An online university's core values revolve around being "student-centered." They implement a new method to develop courses and related assessments. This initiative resulted in better on-time progress for students. Which stage of design thinking does this represent? A. Prototype B. Ideate C. Test D. Empathize

C

Being mindful helps you to __________. A. be more reactive B. be more intelligent C. be more reflective D. be more judgmental

C

Check the statement that would be logical for conversational threading from the following: "My brother lives in Texas. We are planning to visit him next month. A. My sister has been recovering from a minor surgery these past weeks. B. Basketball season is just around the corner. I can't wait. C. I just love Texas. It's one of my favorite states. D. I wonder what time my spouse is getting off work?

C

Creating a sense of identity within an organization, as well as a sense of self-efficacy, is associated with which type of leadership? A. Trait leadership B. Situational leadership C. Transformational leadership D. Transactional leadership

C

Edwin is working on a course project with some team members who are not as motivated as he is. Edwin assumes the role of lead for the final phase of the project, puts the work together, and does a little extra research to enhance the final section that was completed by David, who did not put much effort into it. Which characteristic of an entrepreneurial mindset did Edwin demonstrate in this scenario? A. Indifference B. Reactiveness C. Adaptability D. Passion

C

Ever since Evelyn was a child, she wanted to be a doctor. Now that she is in medical school, she takes every opportunity to learn, practice, and prepare to be a doctor. Which of the following describes ikigai, the quality that Evelyn shows? A. Adaptability: "that which makes me resilient" B. Vision: "that for which I see" C. Purpose: "that which I wake up for" D. Passion: "that which moves me"

C

Footwear Special, a private company that produces footwear products and accessories, has entered into an agreement with a supplier, Gel Products Inc., that provides specific pricing for products purchased over a period of five years. Which type of stakeholder is Gel Products Inc.? A. Non-market stakeholder B. Secondary stakeholder C. Market stakeholder D. Internal stakeholder

C

Gap was a founding partner of (RED). (RED) is a nonprofit that collects donations from companies that sell fashionable products with (RED) identification to raise money to fight AIDS globally. Gap's participation with (RED) is which type of approach to corporate social responsibility? A. Sustainability B. Corporate philanthropy C. Cause-related marketing D. Social entrepreneurship

C

How are emerging market countries explained? A. Any nation with limited gross domestic product (GDP), trade, and disposable income B. Any nation with consistencies in trade policies, infrastructure, and purchasing capabilities that provides opportunities for its local citizens C. Economies with increasing economic freedom, an expanding middle class, developing industrialized production, and often a transition toward a free market D. Large populous countries that are stable with high standards of living and social stability

C

How can you best develop cultural intelligence? A. Interact with people from other cultures on a regular basis. B. Travel to foreign countries regularly. C. Use frameworks to learn about generalized cultural traits. D. Host a foreign exchange student.

C

How do objectives help to accomplish goals? A. They restate the goal in simpler language. B. They describe the ultimate target one wants to achieve. C. They break down a goal into manageable tasks. D. They lead people to their true passions in life.

C

How does the transactional model of communication differ from the transmission and interaction models? A. The transactional model only considers one party's message, whereas the transmission and interaction models consider perspectives of multiple parties. B. The transactional model differentiates between sender and receiver, whereas the interaction and transmission models see parties as giving and receiving communication simultaneously. C. The transactional model considers communication as a process for creating your own worlds, whereas the transmission and interaction models deal with sending or receiving information about your worlds. D. The transactional model does not consider social context, whereas the interaction and transmission models do.

C

How is EI viewed in the business world today? A. It is incompatible with reason. B. It is irrelevant to the workplace and should be "kept at home." C. It is viewed as a higher, necessary order of intelligence. D. It results from the lack of effective adjustment.

C

How is the Law of Becoming best explained? A. Have a network of supporters and cheerleaders whom you hold yourself accountable to. B. Repeated behaviors over an extended period of time form and reinforce neural pathways. C. Habit is conceived in desire, grows in imagination, and matures in repetition. D. Telling your story helps others who are trying to grow and also motivates you to continue changing.

C

Identify a specific goal from the UN's SDGs. A. Promote suburban development B. Limit entrepreneurship C. Reverse land degradation D. Eradicate disease

C

Intelligence, self-confidence, integrity, and sociability are factors in which type of leadership theory? A. Situational approach B. Style approach C. Trait approach D. Skills approach

C

Juana's coworker, Savannah, always seems to question what Juana says. For instance, after Juana says that she wants to select a particular supplier because she feels good about them and their pricing is fair, Savannah asks, "What makes you feel good about them? Can you define fair?" When Juana explains that their sales were positive the previous week, Savannah immediately asks what "positive" means in terms of a dollar amount. Juana feels attacked and impatient with Savannah's need for specific details. What is Savannah's predominant communication style? A. Expresser (or intuitive) B. Driver (or functional) C. Analyzer D. Relater (or personal)

C

Ken observed that when he tried to pass food from his chopsticks to someone else's in Japan, his Japanese hosts looked shocked. Later, he asked a cultural insider what happened. The insider explained that this was a taboo related to Japanese funeral customs. What cultural phenomenon does this demonstrate? A. Cultural electivity B. Cultural materiality C. Logical consistency D. Cultural exclusivity

C

Many food-related illnesses have been reported globally. In the early 2000s, France experienced record numbers of mad cow disease cases, causing many French consumers to be concerned and traumatized by food scares. With regards to the 6-D Model, which dimension is being addressed? A. Power distance B. Long-term orientation C. Uncertainty avoidance D. Short-term orientation

C

Periods of high unemployment and low consumer spending, generally sustained throughout at least two consecutive quarters, represent which stage of the business cycle? A. Expansion B. Depression C. Recession D. Peak

C

Recognizing that the current economic growth model improves many lives but comes with a risk because there are finite resources, what human activity drives the business initiative for environmental sustainability? A. Non-linear acceleration of planetary change B. The interdependencies of global systems C. Population growth and overconsumption D. Knowing planetary limits in order to keep people safe

C

What are you demonstrating when you brush your teeth while attending to what you see and hear, the color and flavor of the toothpaste, and counting your teeth as you brush them? A. Resilience B. Grit C. Mindfulness D. Emotional intelligence

C

What does playing to your strengths mean? A. Discovering your talents B. Turning your weaknesses into strengths C. Enhancing your strong points D. Using your strengths to identify your weaknesses

C

What is Microsoft Outlook used for? A. Creating and using any Microsoft file type B. Easing cross-platform communication with Apple C. Providing email, contacts, calendar, and tasks D. Collaborating simultaneously with others through video

C

What is a characteristic of SMART goals? A. Spontaneous B. Idealistic C. Relevant D. General

C

What is a characteristic of globally responsible leaders within the context of shared leadership? A. Cross-functional forms of collaboration are replaced with divisions of hierarchy. B. Individuals are guided based on singular outcomes. C. Decisions are guided by distributed intelligence. D. Personal characteristics lack moral depth.

C

What is a concise way to describe the difference between EI and IQ? A. IQ is about manipulating information. EI is about manipulating emotions. B. A high enough IQ can solve almost any issue. A high degree of EI has little impact on success. C. EI can be learned and increased. IQ is fixed at birth. D. People with a high IQ typically do not like to be with other people. People with high EI typically do not like to learn academic topics.

C

What is a unique selling proposition (USP)? A. A statement about what you do best B. A description of what drives you to succeed C. A statement that describes what is special about you D. A description of the career path you intend to pursue

C

What is the keyword to describe the EI facet of relationship management? A. Empathy B. Initiative C. Influence D. Self-confidence

C

What role do nonverbal cues play in business communication? A. The presenter is presenting factual information in their presentation. B. The presenter can tell the audience is engaged because they are asking questions. C. The nonverbal cues provide feedback to the presenter that their audience is engaged. D. The presenter's use of visuals makes their presentation more engaging.

C

Which characteristic can be found in culturally intelligent leaders? A. Undergoing cultural sensitivity training in order to lead a diverse organization B. Understanding how to communicate in a multicultural environment C. Seeing diversity as a critical factor to innovation and creativity D. Requiring their organization to hire workers from all cultural backgrounds

C

Which description best defines networking in the context of business communication? A. A social event, such as a game of golf, to build rapport with a customer and try to sell him your products B. An organized system for collecting and storing data C. A process of building and enhancing relationships to expand your business, community, influence, and knowledge D. A process of using a communication model to ensure clarity

C

Which facet of EI is demonstrated by people who work to resolve inner conflict? A. Social awareness B. Relationship management C. Self-management D. Self-awareness

C

Which factor is driving food services to adopt artificial intelligence (AI) and robotics? A. Using AI and robotics generates good publicity. B. Using AI and robotics reduces the amount of data that needs to be tracked. C. Using AI and robotics will help curb rising labor costs. D. Using AI and robotics can do jobs that people dislike doing.

C

Which leadership concept is integral to achieving intended outcomes? A. Leadership involves coercing individuals to complete a specific task. B. Leadership involves using any and all available resources and techniques to achieve a goal. C. Leadership involves working with followers toward common goals. D. Leadership involves using power rather than influence to accomplish objectives.

C

Which presentation program provides a simple, dynamic, easy-to-learn interface with limited capability? A. PowerPoint B. Word C. Prezi D. Instagram

C

Which scenario exemplifies the reward leadership power base? A. The leader cites advanced degrees and years of experience in a specific, relevant subject area. B. The leader threatens loss of pay benefits. C. The leader offers a bonus to the project team if the assigned project task is completed early. D. The leader frequently cites the position she holds in the corporate hierarchy (e.g., vice president).

C

Which scenario is an example of a functional barrier to communication? A. Kate did not listen to Mark because she was thinking of a reply. B. Eleanor has difficulty understanding Mike because he has an accent. C. The sales and accounting departments within a company use different bookkeeping software. D. There is loud construction work in the office.

C

Which self-management skill is related to an adaptive worker who has a sense of agency? A. Self-aware B. Networked C. Opportunistic D. Reactive

C

Which statement describes the reward power base? A. It is based on the leader's charismatic personality. B. It is based on the threat of punishment for not performing. C. It is based on providing an extrinsic incentive for performance. D. It is based upon a perceived or real level of expertise.

C

Which statement from the 50+20 initiative about Management Education for the World represents a changing, over-arching vision of business? A. Stabilizing depleting resources in order to meet the needs of population growth B. Refocusing education to develop globally responsible 21st century leaders C. Replacing being the best in the world with being the best for the world D. Integrating business theory and research with practical application and innovation

C

Which step is involved in developing a lifelong learning plan? A. Visualize a person who you do not want to become. B. Base your plan on your current abilities. C. Begin with the end in mind. D. Set general and lofty goals.

C

Which strategy for becoming growth-oriented is about overcoming the paralyzing emotions of fear and anxiety? A. Expect results B. Be flexible C. Take action D. Be passionate

C

Which type of WGU employee is your academic advisor? A. Student support advisor B. Instructional designer C. Program mentor D. Course instructor

C

Which type of energy is considered renewable? A. Natural gas B. Coal C. Geothermal energy D. Nuclear energy

C

Which underlying factor drives the 50+20 initiative about Management Education for the World? A.The competitive business environment needs to be maximized to grow innovation. B. Ethics education needs to be added to the current business curriculum. C. Business exists to make the world more sustainable. D. The lives of the poorest should be improved through economic growth.

C

Why do major organizations now rely more and more on teams to improve operations? A. Teams are multicultural. B. Teams reduce conflict in the workplace. C. Teams are up to 30% more productive than conventional operations. D. Teams can replace hundreds of individual employees to get more done.

C

Why is culture often compared to an iceberg? A. Most of culture has various material components. B. Some cultures seem cold to outsiders. C. Most of culture is not immediately in view. D. Most of culture has non-material components.

C

Why is it important to set career goals? A. It allows you to discover your true passions in life. B. It allows you to establish yourself professionally. C. It allows you to have a defined outcome (target) to work toward. D. It allows you to determine the best ways to earn money.

C

Why is understanding world population trends in globalization important? A. World population trends are unstable and continually changing, resulting in limited global business decisions. B. World population trends influence global business decisions and limit areas of business opportunities. C. The majority of the world's population growth is expected to come from developing and less-developed nations. D. World population trends are static and represent mostly people from industrialized nations.

C

__________ increases learning and performance and allows people to take better notes, more accurately remember good advice, and develop more informed conclusions. A. Assertive communication B. Passive communication C. Effective listening D. Conflict

C

A company is anticipating 15% growth each year over the next three years. In order to support this growth, the organization decides to hire more employees. Which type of decision is being made? A. Programmed B. Tactical C. Operational D. Strategic

D

A hospital employee designs and oversees the conversion of resources into intangible products associated with healthcare. What might be the title of this employee? A. Marketing coordinator B. Managerial accountant C. Finance director D. Operations manager

D

A person whose job function, in part, is to help devise promotional and branding strategies and to nurture client relationships works in what functional area of business? A. Operations B. Finance C. Management D. Marketing

D

A team of executives and mid-level managers hold a meeting to decide whether they should purchase a new machine. The discussion is dominated by a small group of the executives in order to avoid critical evaluation of certain ideas. Which group-work phenomenon is this an example of? A. Satisfice B. Social loafing C. Analysis paralysis D. Groupthink

D

According to the video "Retail 2020 | 5 Technologies that Will Change the Way You Shop," how might retail shopping change in the next 10 years? A. Beacons will automatically be able to personalize in-store shopping experiences for every customer who walks through the door. B. Online shopping will completely replace in-store shopping. C. Facial recognition software will enable retail stores to identify individuals at the point of sale. D. Robot assistance technology will help customers identify items and navigate the store.

D

American financial companies in Japan tailor their marketing to Japanese women rather than men. What are the American companies demonstrating an understanding of? A. Surface culture B. Material culture C. Cultural mistake D. Deep culture

D

As technology advances, the volume of data to be managed is exponentially higher than ever before. What terminology is used to describe this trend? A. Artificial intelligence B. Cloud computing C. Connectivity D. Big data

D

Charles and Ryan are on a project team together. They have a proposal due in three days and have had a series of meetings planned to go over progress and the next steps to take. Unfortunately, Ryan seems to show up late to every meeting. Instead of addressing the issue outright with Ryan, Charles makes subtle negative comments to Ryan during meetings and spends time each day making sure to voice his discontent about Ryan's behavior to others in the office. What type of conflict style is Charles exhibiting toward Ryan? A. Passive communication B. Aggressive communication C. Assertive communication D. Passive-aggressive communication

D

For what purpose do customer service teams work closely with marketing? A. To accurately account for the financial transactions of customers for customer monitoring of sales activity B. To communicate information about which customer segments to target through future initiatives C. To design and oversee the transformation of resources, goods, and services for customer loyalty. D. To align sales and support for a seamless customer experience and for long-term company growth

D

For which reason is an oligopoly inefficient? A. Because there are few firms, companies seek to maximize output to keep prices lower for consumers. B. They provide competitive options for consumers because there is more than one firm. C. There are limited barriers to entry, preventing them from earning sustained profits over longer periods of time. D. They may lack incentives to provide innovative products and high-quality services.

D

Globalization is best explained by which statement? A. The world is getting smaller because shared values result in the same cultures and traditions worldwide. B. The world is getting smaller because of equal investment in all nations. C. The world is getting smaller because birth rates continue to decline and there are fewer people in the world. D. The world is getting smaller because the use of technology enables interdependence and the ability to communicate quickly and efficiently with global transactions.

D

How does the 50+20 initiative about Management Education define empathy in responsible business leaders? A. Eliminating corporate and academic titles in order to empower persons to use their strengths in business B. Developing new benchmarks for personal success as a means of addressing the future needs throughout the world C. Possessing the ability to work for the greater good despite challenges in one's personal and professional life D. Having a deeper understanding of themselves and others; the ability to relate these aspects to the environment

D

How long do recessions generally last in order to be characterized as a depression? A. Indefinitely B. 5 years C. 1-3 years D. 10 or more years

D

In the five-stage model of change, which stage is characterized by a successful, sustained lifestyle modification that has incorporated positive habits? A. Preparation B. Action C. Contemplation D. Maintenance

D

In what direction should well-written vision and mission statements focus an employees' efforts? A. Several directions B. Self-decided directions C. Unlimited directions D. The same direction

D

In what way are for-profit and nonprofit corporations the same? A. How taxes are paid B. How each is regulated C. How profit is used D. How expenses are incurred

D

Jeff is the keynote speaker at an educational research conference. He is preparing a presentation to give at the conference. The topic of the conference is education, and most attendees will be teachers. Jeff's specific research is about the use of color in retaining information. What element of clear communication does Jeff need to focus on while preparing his presentation? A. Clarity B. Brevity C. Context D. Impact

D

Juana's coworker, Savannah, always seems to question what Juana says. For instance, after Juana says that she wants to select a particular supplier because she feels good about them and their pricing is fair, Savannah asks, "What makes you feel good about them? Can you define fair?" When Juana explains that their sales were positive the previous week, Savannah immediately asks what "positive" means in terms of a dollar amount. Juana feels attacked and impatient with Savannah's need for specific details. What is Juana's predominant communication style? A. Driver (or functional) B. Analyzer C. Relater (or personal) D. Expresser (or intuitive)

D

Savory Crackers Inc. has implemented a zero waste goal and has recently sourced its packaging materials from a recyclable supplier. Which element of the triple bottom line is Savory Cracker directly focusing on? A. Social B. Economic C. Profit D. Environment

D

That one generation will surpass another generation as the largest U.S. adult generation reflects which environmental force? A. Technology B. Economy C. Regulations D. Socio-cultural

D

To better shape a mayoral candidate's political message, a consulting firm gathers social media data from constituents that includes income, education level, geographic information, and comments made on the candidate's Facebook page. Which data from the four categories is considered to be qualitative? A. Education level B. Income C. Geographic information D. Comments made on the candidate's Facebook page

D

What can culture be defined as? A. A generalization B. A stereotype C. The perception of a higher being associated with a particular group D. The symbols, language, beliefs, values, and behavior patterns that are associated with a particular group

D

What determines how an audience will interpret verbal communication? A. The format or modality of the message B. The speaker's own experiences C. The visual aids used to support and enhance the presentation D. The audience's own experiences and worldview

D

What does it mean to develop one's social awareness? A. To improve one's social standing in a group B. To increase the number of social connections C. To become more aware of one's own emotions D. To better understand others and their needs

D

What does it mean to present information in an egalitarian manner in a business setting? A. The presenters present information in a way that aligns to their own learning styles. B. The information is tailored to the largest group in the audience. C. The presentation is accessible to the general public. D. The information is accessible to everyone in the intended audience.

D

What is a collaboration platform? A. The capability that allows two or more persons to view and contribute to the same document over a network B. Network capabilities within a company to host and support an intranet C. The ability to work from various locations and communicate through various smart devices D. Software that creates social networking and knowledge management capabilities

D

What is a key difference between the IT career paths of applications development and information technology? A. Applications development requires programming skills, and information technology requires technical knowledge. B. Applications development is a senior management position, and information technology is an entry-level position. C. Applications development requires systems skills, and information technology requires people skills. D. Applications development takes a management focus with the ability to analyze client needs to develop systems, and information technology takes a technical focus of guidance and counsel.

D

What is a primary reason that mentorship is needed in today's workplace? A. Millennials need to create their own opportunities. B. There is a lack of formal education opportunities for millennials. C. Millennials tend to change jobs every two to three years. D. There is a gap in perception between management and millennials.

D

What is an entrepreneurial spirit? A. A practice of starting new ventures to maximize profits B. A way of innovative thinking that is innate in all individuals C. A practice of opening many businesses to build your brand D. A way of thinking that incorporates creativity, innovation, passion, perseverance, and resilience

D

What is leadership style? A. Leadership style is the way in which a leader physically looks on the job. B. Leadership style is the body language that a leader projects while leading. C. Leadership style is the tone of voice that a leader chooses to use. D. Leadership style is the way in which a leader leads, such as authoritarian or participative.

D

What is low context communication? A. Communication in which the context is more important than the words B. Communication in which the non-verbal communication is very important C. Communication in which you need to be a member of the culture to truly understand D. Communication in which the meanings of a communication message are stated clearly and explicitly

D

What is meant by globally responsible leadership? A. Globally responsible leaders are committed to local and domestic challenges, with each area of the world focusing on their most pressing needs. B. Globally responsible leaders demand participation from all stakeholders in business throughout the globe to effect needed change. C. Globally responsible leaders focus on environmental factors affecting our world and prioritize decisions around their environmental impact. D. Globally responsible leaders recognize the interconnectedness of the global community and will lead transformative change to build a new society.

D

What is one challenge to finding a mentor? A. Potential mentors do not generally involve themselves on social media. B. Potential mentors are beyond the need to network online or at professional events. C. Potential mentors find it difficult to remember what their situation was like when developing their own career. D. Potential mentors often lack time and may be unwilling to help without some type of compensation.

D

What is the result of the decreasing influence of hierarchy in an organization? A. Makes people feel less valued B. Leads to less communication and reporting C. Only occurs if an organization is global D. Creates more autonomy for team members

D

What is the vision of the United Nations Sustainable Development Goals (SDGs)? A. To create world equality while not harming the environment B. To eliminate the effects of climate change on the environment C. To cut extreme poverty in half within developing countries D. To solve issues related to poverty, hunger, safety, and the environment

D

What must everyone in the workplace hold each other accountable for in order for diversity and culture to flourish? A. Opinions B. Performance C. Attitude D. Differences

D

What term do social scientists use to describe broad statements about the shared traits of a particular group? A. Cultural electives B. Stereotyping C. Cultural imperatives D. Generalizing

D

When is it important to focus on providing a lot of context in a presentation? A. When the presentation needs to be memorable B. When the audience has a short attention span C. When the audience is presented with a choice D. When the audience is unfamiliar with the topic

D

Which advantages occur by applying sustainable business practices? A. Increasing risk for stakeholders B. Focusing on a select group of customers C. Strengthening community independence D. Attracting and retaining employees

D

Which challenge of multicultural virtual teams is considered operational with respect to language and communication? A. Challenges in developing trust among team members B. Challenges in agreeing on how to report or utilize data consistently across functions C. Challenges of consistently training team members in diverse locations D. Challenges with translation, variations in accents, terminology, and jargon

D

Which facet of EI would you be using in providing feedback to a project team? A. Self-control B. Social awareness C. Self-awareness D. Relationship management

D

Which factor is an example of intrinsic motivation? A. Praise from your boss for a job well done B. A diploma upon completion of a course of study C. Happiness from paying for a new car with a pay raise D. Satisfaction that comes from reaching a goal

D

Which is an example of qualitative data? A. Number of employees B. Annual revenue C. Production costs D. Customer open-ended surveys

D

Which leadership concept is integral to understanding how to lead? A. Leadership is more about using power rather than influence. B. Leadership traits are similarly applicable to all group situations with various workers. C. Leadership practices are becoming more transactional in nature. D. Leadership is the process of motivating people in pursuit of a common goal.

D

Which leadership style is marked by risk-taking? A. Laissez-faire B. Transactional C. Autocratic D. Entrepreneurial

D

Which statement is true about emerging markets? A. Emerging markets are stable and represent business opportunities with limited risks. B. Emerging markets represent a one-way flow of business transactions. C. Emerging markets represent an "Americanized" form of globalization. D. Emerging markets provide new business opportunities from an expanding middle class with increasing disposable income.

D

Which statement is true about the creative process? A. The creative process is best completed alone. B. The creative process is a straightforward, step-by-step process. C. The creative process is limited to those who are truly creative. D. The creative process is iterative.

D

Which strategy would help you to avoid overconfidence bias? A. Emphasize looking to the past to predict the future. B. Avoid decision making when there are unknown factors. C. Limit consultation to subject matter experts. D. Question if your judgements about projections are realistic.

D

Which type of stressor can negatively affect you without your realizing it? A. Significant life change B. Daily hassles C. Catastrophic event D. Ambient

D

Why does networking help leaders to be more successful? A. Networking helps leaders to improve communication with their employees. B. Social networking allows leaders to influence others to think the same way they do. C. Having a social network gives leaders a platform to market their products or services. D. Networking gives leaders better access to people, knowledge, and resources so that they can make better decisions.

D

Why is discovering your passion an important step in choosing a career path? A. It helps to improve collaboration with coworkers. B. It creates the fastest path to promotion within a company. C. It leads to a higher paying job. D. It increases your chances for accomplishment in your chosen field.

D

You as a supervisor meet after work with some other supervisors. You mention how EI has helped in highly unionized organizations, such as between teamsters and management at Roadway Express. Some of your fellow supervisors are still skeptical and want to understand how. How can EI improve cooperation between union members and management? A. EI will help managers understand union members in a way that allows them to force cooperation. B. EI will help managers to control workers more effectively. C. EI will allow managers to get union members to accept management policies. D. EI can aid in encouraging union members and management to understand and respect each other's emotions.

D

"If intelligence is fixed, why try too hard to improve?" Which strategy for developing a growth mindset makes the above statement wrong? A. Place effort before talent. B. Make a new goal for every goal accomplished. C. Cultivate grit. D. Follow the research about neural plasticity.

A

A cocoa bean farmer off the Ivory Coast of West Africa is an authorized supplier that sells its beans to Cadbury to use in its chocolate production. The chocolate bar that Cadbury sells is Fair Trade Certified. Which type of fair trade certification does this represent? A. Organizational recognition B. World Fair Trade Organization (WFTO) designation C. Producer certification D. Exporting cooperative

A

A food and beverage manager for a bar and kitchen at a bowling alley wants to become a more transformational leader, enticing her employees to take ownership for the success of the business as well as motivating them to improve their personal lives in ways that they see fit. Which empowering technique would help her to accomplish the goal of being more transformational? A. Write a list of workplace core value statements and empower employees to recognize and give a token reward to someone when they see that person exemplify a core value. B. Offer a small raise, as well as a flexible schedule, to anyone who begins to take courses at the local community college. C. Give benefits to the employees' families, such as free bowling, unlimited arcade cards, and gift cards during the holiday season. D. Train and certify employees using kitchen and bar preparation manuals and encourage employees with potential to take management certification courses.

A

A multinational company (MNC) has been successfully selling personal care products in India. One contributing factors to its success is the use of local sales people to distribute its products to remote and rural village locations where they live. What challenge of globalization did this MNC overcome? A. Infrastructure B. Technology C. Cultural values D. Income inequalities

A

A personality assessment identifies that Kathleen tends to be very quiet and introverted. Which career path might best align with her strengths? A. A career that involves mostly individual work on tasks B. A career that involves selling products and services C. A career that involves meeting clients on a daily basis D. A career that involves team management

A

According to the article "What Is Technology—Meaning of Technology and Its Use," knowledge workers use __________ for tasks such as transferring information and data for decision-making or improving customer service. A. information technology B. educational technology C. communications technology D. assistive technology

A

Empathy, fairness, and accountability (including giving others due credit) are essential attributes of which functional area of business? A. Management B. Finance C. Marketing D. Operations

A

Hearing and listening are two different things. A. True B. False

A

Helping Hands is an organization with the main purpose of providing elderly care services to its local community. The company receives donations to support both its staff and volunteers to provide meal assistance and transportation to seniors in need. Helping Hands is an example of which type of organization? A. Nonprofit organization B. Public institution C. Nongovernmental organization D. Privatized company

A

How are jobs becoming unbundled? A. The various characteristics of a work role are being separated into different layers. B. Apps are replacing jobs that people once did. C. There no longer are groupings of types of jobs in various industries. D. Job responsibilities between co-workers are being redefined.

A

How can business sustainability be defined? A. Meeting the needs of present stakeholders without compromising the ability of future generations to meet their own needs B. A priority on long-term goals over immediate situations and needs C. Acting on decisions that are repeatable and that last into the future D. A decision-making process that includes the idea that not all decisions operate in isolation

A

How can fair trade accurately be described? A. Fair trade focuses on a fair wage under humane working conditions in developing countries. B. Fair trade includes artificial, agricultural, manufactured, and machine-made products. C. Fair trade is equally applicable to both developed and developing countries. D. Fair trade determines a fair wage based upon criteria that includes wages in developed countries.

A

How does a motivated workforce improve productivity? A. A motivated workforce is excited about their jobs and are willing to put forth more effort to complete their work tasks. B. A motivated workforce will tell other people that they work in a great company. C. A motivated workforce will encourage others to apply for jobs at the company. D. A motivated workforce will work for less compensation than a non-motivated workforce.

A

How does allowing a team more autonomy affect their motivation? A. It increases motivation because it shows the manager's trust in the employees. B. It increases motivation because the team would have the freedom to lessen the demands of the project. C. It decreases motivation because, without continual oversight, the team will not have motivation to do anything. D. It decreases motivation because, without clear direction, the team will argue about what needs to be accomplished.

A

In the video "What Makes an Entrepreneur?" Sahar Hashemi describes her journey to becoming an entrepreneur. What major lesson about becoming successful did Hashemi learn from her experiences that are also part of an entrepreneurial spirit or mindset? A. Delete doubts and fears from your mind. B. Research and plan to guarantee immediate success. C. Hire experts to create the business plan. D. Save as much money as you can before launching a business.

A

Jane, who is American, asks her friend from Beirut, whose name is Mada, to make some pastries for a party she is hosting. When Jane offers to pay for the pastries, Mada demurely refuses. Jane says thank you and does not offer again. Mada is upset because, in her country, it is appropriate to refuse the first offer, but the other person is expected to offer at least another time. What dynamic is operating here? A. High and low context communication differences B. The uncertainty avoidance dimension of culture C. The power distance dimension of culture D. Cross-cultural misunderstanding principle

A

Jian has been painting her whole life. She gets up every morning motivated to paint and goes straight to her studio to get started. What element of grit does Jian demonstrate? A. Purpose B. Resilience C. Adaptability D. Perseverance

A

Robin loves animals and abhors the very idea of cruelty to animals. She is driven to rescue and find homes for them, and she spends tireless hours advocating for animal rights. She is strongly emotional about this subject. Which element of grit does Robin demonstrate? A. Passion B. Adaptability C. Learn by doing D. Creativity

A

Ted works for a company that makes widgets. Ted also works out of his home making and selling widgets. This is an example of what business-related concept? A. Conflict of business interest B. Conflict of honesty C. Legal liability D. Fraud with the Internal Revenue Service

A

True/False A person's culture influences motivation. A. True B. False

A

True/False A team in which workers mainly interact electronically is called a virtual team. A. True B. False

A

True/False Aligning your personal strengths and preferences to a specific career path can lead to a more fulfilling career. A. True B. False False

A

True/False An advantage of using Google Docs over computer-based word processing programs is that multiple people can edit a document at the same time from multiple devices. A. True B. False

A

True/False Company ABC is experiencing excessive employee turnover due to "toxic supervisors." EI training can help the supervisors realize the impact of their actions and how they can reduce the negative effects. A. True B. False

A

True/False Developing a personal brand and a USP is important because it can set you apart from the competition. A. True B. False

A

True/False EI can help alleviate some physical health issues. A. True B. False

A

True/False Increased efficiency in manufacturing computers leads to more demand for computers, which leads to more job creation. A. True B. False

A

True/False Research has shown that more workers get new jobs through their personal networks than by any other method. A. True B. False

A

True/False Self-reflection is a useful tool for discovering one's true passions in life. A. True B. False

A

True/False Small businesses should rethink how technology is used in their businesses. A. True B. False

A

True/False Stanford psychologist Catharine Cox studied the relationship between intelligence and eminence, and concluded that intelligence made only a slight difference to levels of achievement. She identified that what set apart the higher achievers was goals, persistence, and passion. A. True B. False

A

True/False Technological advances can often create unintended consequences. A. True B. False

A

True/False The amount of new technical information doubles every two years. A. True B. False

A

True/False The intellectual and social currency that a well-networked leader brings to an organization contributes more to the success of the organization than financial currency. A. True B. False

A

What determines how impact, value, brevity, clarity, and context should be used in communication? A. The audience's needs B. The formality of communication C. The presenter's skills D. The modality of communication

A

What does a leader within an organization with a diverse workforce encourage by demonstrating vulnerability? A. Richer communication and the creation of an inviting space and environment for intercultural dialogue B. Weaker colleagues to be vulnerable as well, particularly in times of conflict and turmoil C. Those who oppose diversity to express more radical views without fear of being held accountable D. Those with strong personalities to dominate their colleagues and control the decision-making process

A

What is a benefit of a motivated workforce? A. A motivated workforce tends to be more loyal to the organization. B. A motivated workforce will gladly work long term on projects that they are overqualified for. C. A motivated workforce will not criticize the organization. D. A motivated workforce will accept lower pay and fewer benefits.

A

What is an element of a personal brand statement (PBS)? A. A description of the value you provide B. A description of your desired career path C. A description of your goals D. A description of the job position you are looking for

A

What is emotional intelligence (EI)? A. The ability to manage one's feelings B. The potential to learn about one's emotions C. The capacity to learn new ideas quickly D. The process by which emotions are formed

A

What is technology as it relates to a business setting? A. A body of knowledge devoted to creating tools, processing actions, and extracting materials B. A systematic methodology to gather accurate information C. A system that applies science in a way that is profitable D. A system that makes tasks easier and more efficient

A

What is the first step that top executives should take to meet the demands of rapidly changing technology? A. Focus on thinking strategically about how to adapt management and organizational structures B. Focus on hiring new workers who are more adaptable to the latest technology C. Focus on training employees to use new technology in their jobs D. Focus on implementing cloud computing to better facilitate the growing demands for information

A

What is the primary motivation for establishing a Personal Learning Network (PLN)? A. To develop the network skills and digital literacies which will empower you to become a flexible lifelong learner B. To create conversations with a group of people who have a common goal or interest in which discussions do not have to take place in real time C. To establish a traditional network of people and places to consult that is enhanced through technological tools that break down geographical and cultural barriers D. To get connections with content sources that have been identified as valuable to your learning, such as specific Rich Site Summary (RSS) aggregators

A

What is the relationship between verbal and nonverbal communication? A. Verbal and nonverbal communication work together to convey information. B. Both verbal and nonverbal communication have set grammatical rules. C. Verbal communication typically conveys emotional states, whereas nonverbal communication conveys factual information. D. Verbal communication has been utilized much longer than nonverbal communication.

A

What should a team that builds rocket ships consider in order to avoid the groupthink that plagued the space shuttle Challenger and led to its disaster? A. Creating an anonymous feedback channel B. Encouraging a culture in which sameness is valued C. Having members self-censor differences in thought D. Stating preferences at the outset of all meetings

A

Where does a for-profit business return profits? A. Owners B. Employees C. Government D. Public services

A

Which concept contrasts leadership with traditional management? A. Leadership requires an understanding of the external environment it works in. Management requires an understanding of how to get things done with current resources. B. Leadership requires the ability to interpret a vision in order to transform it into the workflow. Management requires the ability to articulate a vision in order to inspire others. C. Leadership is responsible for teams. Management is responsible for the organization. D. Leadership requires the tenacity to complete a task. Management requires risk-taking to set a strategic business direction.

A

Which description illustrates the differences between corporate social responsibility (CSR) and business sustainability? A. Business sustainability is about balancing the needs of humanity, the environment, and owners while CSR initiatives do not have to be about sustainability. B. CSR is about charitable donations and philanthropic ventures while business sustainability includes environmentally friendly actions as well as philanthropy. C. Business sustainability is about the process of improving the welfare of people, profits, and the planet while CSR is primarily about long-term, value added initiatives that serve both the business and stockholders. D. CSR is about balancing stakeholder interests in lieu of the interests of future stakeholders while business sustainability accounts for only stockholders in business decisions.

A

Which description of leadership characterizes effective leading? A. Leadership uses process and not products. B. Leadership occurs when working alone. C. Leadership involves high levels of control. D. Leadership is about outcomes rather than styles.

A

Which facet of EI is demonstrated by people who understand what makes them frustrated or angry? A. Self-awareness B. Relationship management C. Social awareness D. Self-management

A

Which factor influences how someone is best motivated? A. A person's age B. A person's group of friends C. A person's place of employment D. A person's work history

A

Which factor is an example of extrinsic motivation? A. A $1,000 performance bonus at the end of the year B. Enjoyment from completing a project C. Feelings of happiness after a job well done D. Sense of meaningfulness from participating in an important project

A

Which factor is important in maintaining effective communication when making business decisions? A. Information must be communicated at the appropriate time. B. The flow of information must be moderated by management. C. Limit communications only to those who are impacted by the decision. D. Information does not have to be verified before being communicated to coworkers.

A

Which situation represents people with a high degree of EI? A. People who manage how they react to other people. B. People who tend to let their emotions guide their decision-making. C. People who consistently get good grades at school. D. People who have a high mental capacity.

A

Which statement about data and information is true? A. Data measures and information describes. B. Information is numerical and data explains. C. Information is raw material, and data is the product. D. Data depends on information.

A

Which statement accurately describes cultural intelligence? A. Cultural intelligence is the ability to interact in multicultural situations. B. Cultural intelligence is a measure of behavior and norms of other countries. C. Cultural intelligence is a series of questions posed about societal generalizations. D. Cultural intelligence is about becoming an effective global communicator.

A

Which statement describes a benefit of globalization? A. Companies can create economies of scope by entering new geographic markets that provide growth opportunities. B. Companies can hire culturally diverse workforces adding further training opportunities and development costs. C. Companies have the ability to dominate a specific market or brand through its global trade. D. Companies spread increased productions costs per unit across more businesses.

A

Which statement is true about how business is being impacted by rapidly advancing technology development? A. As technology pervades all management disciplines, technical skills are becoming more important. B. The only business function that is not impacted by technology advancement is business law. C. Most technology jobs have been outsourced and technical skills are valued less than they were before. D. Due to ease of use, technical knowledge is no longer a key differentiator for job applicants.

A

Which sustainable business action is the result of a sustainable business decision? A. Implementing product improvements that include reduced packaging B. Contributing to increased migration due to global weather changes C. Offering continually more disparate compensation among employees and executives D. Maximizing profits for stockholders without equal regard to stakeholders

A

Which tool allows a user to create reusable formulas and graphs to represent data? A. Spreadsheets B. Email C. Word processing D. Cloud computing

A

Why is it important for successful companies to adapt to emerging technology trends? A. Many technology trends can decrease manufacturing costs and increase the number of people who buy a product. B. Staying abreast of technology reinforces to consumers the idea that the newest products are generally the best. C. Technology trends can disappear quickly, so quick action is necessary if you want to capitalize on them. D. Technology decreases the number of human jobs in a specific industry so that companies can save money.

A

Why is it important to be adaptable to the trend of rapid technology changes? A. Your ability to adapt to new technology changes will determine your eventual success in the business world. B. Understanding each new technology change will help you to understand future technology changes as they are introduced. C. Technology changes will eventually slow down and allow you to emerge as a leader. D. Being adaptable will show you are a team player.

A

Why is networking one of the most important business skills to develop? A. People do business with other people they know and respect. B. Being connected helps you to get jobs. C. A large network builds your self-esteem. D. People with well-developed networks can market products to increase their income.

A

You seek to motivate employees by encouraging them and letting them know that you believe they can do an excellent job. Which motivation theory does this approach describe? A. Pygmalion Effect B. Goal Setting Theory of Motivation C. Expectancy theory D. Equity theory

A

Your project team has just completed its assignment. The team's performance was not as good as you had hoped or expected. You recognize that you are disappointed and somewhat frustrated with their performance. Which facet of EI will you use to deal with this disappointment? A. Self-control B. Relationship management C. Self-awareness D. Social awareness

A

Your project team has just completed its assignment. The team's performance was not as good as you had hoped or expected. You recognize that you are disappointed and somewhat frustrated with their performance. Which facet of EI will you use to deal with this disappointment? A. Self-control B. Relationship management C. Social awareness D. Self-awareness

A

____________________________and open resources facilitate easy entry into the software marketplace with low capital investment, no manufacturing costs, and easy updates and distribution for small businesses. A. cloud computing B. connectivity C. social media D. artificial intelligence

A

A teacher wants to teach students how to work collaboratively. What contributes to team success when they make decisions? A. Sameness in backgrounds and experience and a little debate B. Diversity in backgrounds and experience and a healthy debate C. Larger groups spending a lot of time to coordinate decisions D. Smaller groups spending a little time to coordinate decisions

B

According to Professor David Autor, why hasn't automation replaced jobs? A. Technology has exponentially increased the number of devices in the hands of the population. As a result, businesses need more people to produce handheld devices and small computers. B. As tools improve, technology increases the importance of human skills of expertise, creativity, and judgement While the need for human intervention in routine jobs may be reduced due to automation, the need for human expertise creates new and different jobs. C. Technology is not as effective at improving processes as businesses had hoped, and more people are required to operate new technology tools. D. As technology advances, people become more efficient and cost effective. When their greed sets in, people use cost savings to build more stores, factories, and offices to make more profit, thus creating more jobs.

B

According to the definition, what should a person understand to be an authentic leader? A. The mission and vision of the company B. One's self C. Those whom one serves D. The culture and organizational values that are shared by employees

B

An American husband and wife moved to Riyadh, Saudi Arabia. The wife was given an abayah (a loose fitting black robe with a head cover) and was told she had to wear it whenever she was out in public in order to demonstrate proper modesty. What is this an example of? A. A cultural exclusive B. A cultural imperative C. A cultural elective D. A cultural difference

B

As a manager, what is the first step in the decision-making process? A. Evaluating the consequences of a bad decision B. Understanding the nature of the problem C. Having confidence in your decision-making ability D. Consulting with members of the management team

B

As businesses use advancing technology to develop more global networks, the need for_________________will increase. A. routine workers B. security C. social media D. big data

B

Barbara has experienced several setbacks recently. She has just gone through a divorce and has had a number of health issues. In her career as real estate agent, she lost the opportunity to list three large properties. However, her attitude is strong, and she continues to run every morning to stay fit, has increased her advertising to try to get more real estate listings, and has joined a social club to meet new people. Which element of grit does Barbara demonstrate? A. Passion B. Resilience C. Learn-by-doing D. Innovation

B

Countries that move primarily from agriculturally based production to more industrialized production are known as what type of world economy? A. Industrialized nation B. Developing nation C. Developed nation D. Less-developed nation

B

Data is most at risk of being compromised by __________. A. identity thieves B. employees C. hackers D. data thieves

B

Eryn, John, Maria, and Kim have been assigned to a team in their Introduction to Business course. They must complete a multipart team project throughout the course, and it counts for 35% toward their final grade. These students have never met each other, and they live in various time zones and locations. Eryn is resentful and cannot understand why he has to be slowed down by working with these other students. He is concerned that they will drag down his grade. He emails his instructor and asks why he has to participate on the team. What will the instructor most likely tell Eryn? A. The instructor reassures Eryn that John, Maria, and Kim are all high-scoring students, so there will not be any impact to his grade. B. The university is preparing students for the business world that awaits them, and it is inevitable that students (and coworkers) will need to work with others across various time zones and locations. C. The grade is not important and the teamwork will be a good learning experience. D. The instructor tells Eryn that he can do the assignment on his own and not work with the team.

B

Everyone should be cooperative, but some people always put the rights and opinions of others over their own in an effort to avoid conflict. What kind of communication style is this? A. Aggressive communication B. Passive communication C. Assertive communication D. Passive-aggressive communication

B

Gloria is a manager in her organization, and she works hard at building and developing her network. Lately, she has been focusing on building a network that will support her future priorities and challenges. Which form of networking is Gloria working on? A. Personal B. Strategic C. Organizational D. Operational

B

How are nongovernmental organizations and nonprofit organizations similar? A. Both return profits to their owners. B. Both invest their profits in public services. C. Both address only international issues or concerns. D. Both are absent of government funding.

B

How can models, such as Hofstede's 6-D model, be useful when learning about culture? A. By applying cultural dimensions, one can absolutely predict the thinking and behavior of individuals in a target culture and use this information to improve relationships. B. By applying cultural dimensions, one can make reasonable generalizations about the thinking and behavior of individuals in a target culture and use this information to improve relationships. C. By applying cultural dimensions, one can conform to the thinking and behavior of individuals in a target culture and use this information to improve relationships. D. By applying cultural dimensions, one can stereotype the thinking and behavior of individuals in a target culture and use this information to improve relationships.

B

How do effective decision makers avoid escalation of commitment? A. By refusing to allow opinions of others to hinder their determination B. By establishing specific points at which they will change strategy C. By adhering to their initial strategy regardless of situational challenges D. By creating abstract business plans using an iterative process

B

How is a goal time-bound? A. It has a flexible schedule. B. It has a deadline. C. It requires people to be on time. D. It allows people to set their own time.

B

How will increased emotional intelligence (EI) help team members at work? A. Increased EI will help team members to recognize their own weaknesses and allow the team lead to make all the decisions. B. Increased EI will help team members to improve relationship management. C. Increased EI will help team members to enact groupthink, which will avoid conflict. D. Increased EI will help team members avoid conflict.

B

In servant leadership, what is the leader's overriding goal? A. To persuade employees to contribute to organizational goals B. To address the needs of the employees, work community, and the external community C. To convince employees to put the company above their own happiness D. To come to understand their own desires in order to develop their careers

B

One of your employees is unmotivated even after receiving a bonus for completing his last project ahead of schedule. You find that he is upset because he thinks another employee received a larger bonus for doing less work than he did. Which motivation theory does this situation describe? A. Maslow's Hierarchy of Needs B. Equity theory C. Golem Effect D. Expectancy theory

B

Regarding stakeholder theory, which statement describes the role of business? A. To generate profit for owners and practice corporate social responsibility as it is regulated B. To add economic value by balancing conflicting interests of stakeholders C. To make profit a goal and find ways to delight customers as a result D. To create a mission statement that communicates a profit motive

B

Select the answer that is true about pauses when speaking. A. Pauses break up the message into choppy sections that make it difficult to follow the speaker. B. Pauses are powerful. C. Pauses give the listener time to think about what you will say next. D. Pauses show that you do not know what you are talking about.

B

The degree to which team members are satisfied with their roles on the team and are motivated to remain together is called __________. A. forming B. cohesiveness C. norming D. productivity

B

True/False A green business is a firm that focuses on all aspects of the triple bottom line, including social, environmental, and economic outcomes. A. True B. False

B

True/False Alternative motivational factors can completely negate a person's cultural biases. A. True B. False

B

True/False An IQ is more predictive of business performance success than EI. A. True B. False

B

True/False EI is not appropriate in very regimented and hierarchical organizations such as the military. A. True B. False

B

True/False Emerging technologies have a limited social impact on businesses. A. True B. False

B

True/False Individuals in a given business profession generally follow the same career path from entry level through executive management. A. True B. False

B

True/False Intrinsic and extrinsic motivation are equally effective in the long term. A. True B. False

B

True/False One's education level has no impact on motivation. A. True B. False

B

True/False Planned obsolescence is when companies design a product that will be compatible with future generations of the same product. A. True B. False

B

True/False When working with an intuitive communicator, you will be most successful if you explain your initiatives step-by-step, breaking everything down to its most minute components. A. True B. False

B

True/False You are discussing the benefits of EI with another supervisor. He contends that knowing and controlling his own emotions is enough. His subordinates need to control their emotions, and he has no control over that. Knowing and controlling your own emotions is all that is required for business success. A. True B. False

B

Western Governors University Student Obsession: Everything we do and every decision we make start with our students. We keep our mission core to all our decisions and never lose sight of the end goal. Every day we strive to live up to the WGU promise. Innovation: We expect fresh thinking and look for new ideas everywhere. We are willing to slough off the past in favor of advancing our future. We are comfortable being first and taking calculated risks to overcome great challenges. Learning: We value continuous growth and development. Self-improvement is never complete; it is constantly being enhanced. We expand our knowledge base through ongoing curiosity and an openness to feedback and criticism. We benchmark ourselves against the best. Inspire & Develop: Through our actions and behaviors, we inspire others to do their best work and recognize team and individual contributions. We develop leaders and take seriously our role in developing others. Urgency: We respond to and act on all challenges in a timely manner. We are efficient and careful with our time. Courage: We have the grit and fearlessness to push ourselves to achieve great things. We do what is right, not what is popular. We stand for what we believe in. Ownership: We act on behalf of the university and care for students as if they were family. We think long term, and we take accountability for our actions and responsibilities. We operate at all levels. We never say, "that's not my job." Deliver Results: We strive for excellence in performance in all facets of the university. Our deliverables are timely with the right quality. We don't settle. We foster an atmosphere that breeds creativity where our employees innovate while always meeting the needs of our students. Integrity: We do what is right even when no one is watching. This is the basis of our character and is foundational to how we interact with all people. WGU demands uncompromised integrity from everyone in all interactions and responsibilities. Earn Trust: We genuinely listen, speak directly, and treat others with respect. We are sincerely open-minded and examine even our strongest convictions with humility. We know we must earn our reputation every day. Which type of business statement is this an example of? A. Objectives statement B. Value statement C. Mission statement D. Vision statement

B

What commonly occurs when the causes of organizational performance are not well understood by management? A. The organization declines in value. B. Poor choices are made about the future. C. Employees perform below their potential. D. The organization loses credibility with suppliers.

B

What do employees experience when leadership is less hierarchical? A. Increased levels of conflict and turnover B. Increased trust throughout the organization C. Decreased productivity D. Decreased trust throughout the organization

B

What is Moore's Law? A. It describes the capability of a machine to imitate intelligent human behavior. B. Transistor density doubles the speed of processors every 24 months. When individual transistor speeds are considered, improvements due to the growth rate of net processor performance doubles every 18 months. C. As technology advances, greed sets in, and people become more efficient and cost effective. D. It describes the phenomenon that, as technology enables automation of routine tasks, the importance of human skills such as creativity and judgment become more in demand for newly created jobs.

B

What is a primary difference between for-profit and nonprofit corporations? A. For-profits offer products; nonprofits offer services. B. Nonprofits use profits to support a cause; for-profits mostly return profits to their owners. C. For-profit and nonprofit organizations are both subject to paying taxes. D. Nonprofits do not incur operating expenses as for-profits do.

B

What is an essential component to writing goals for your lifelong learning plan? A. Keep them secret. B. Make them measurable. C. Write them in general terms. D. Do not set a deadline.

B

What is an identifying characteristic of low EI? A. Patient B. Confrontational C. Predictable D. Sociable

B

What is one significant point about trait leadership research? A. Traits that leaders possess are only relevant in circumstances where the leader has in-depth training and experience. B. Traits that leaders possess must be relevant to the situations in which the leader is functioning. C. Traits that leaders possess are only relevant when there is a clear relationship to the vision, mission, and goals. D. Traits that leaders possess are relevant regardless of the situation in which the leader is functioning.

B

What is social networking? A. Establishing an online presence in order to promote products and services to potential customers. B. Creating and maintaining relationships via online media tools and sites. C. Application of social constructivism which claims that face-to-face interaction is the essential condition of relationships. D. The idea that any two people can make contact through a chain of no more than six intermediaries.

B

What is the first step in creating long-term goals? A. Finding resources B. Creating a series of short-term goals C. Researching how others achieved long-term goals D. Staying on top of your learning plan

B

What primary activity occurs in the trigger phase of the creative process? A. Producing prototypes B. Coming up with new innovations C. Developing knowledge D. Searching for information

B

When Ryan finds out from others in the office that Charles has been expressing irritation about him to others but not directly to him, Ryan seeks out Charles to talk. Ryan explains that he is often late because he has previous meetings before his meeting with Charles. Ryan has to walk upstairs, where he tends to be caught up in conversations with others leaving the previous meeting as well. Ryan admits he has been late but that he did not realize it was irritating Charles. Ryan apologizes and suggests they move the meeting to 15 minutes later, providing time for a quick break as he makes it from one meeting to the next. Ryan also requests that if a situation similar to this ever comes up again, Charles will communicate with him directly and immediately so he can remedy the situation before Charles gets irritated. Which communication style does Ryan exhibit in this situation? A. Passive-aggressive communication B. Assertive communication C. Passive communication D. Aggressive communication

B

When starting a conversation, which is an essential beginning step to effective listening? A. Ask clarifying questions B. Keep an open mind C. Provide feedback D. Check for understanding

B

Which approach to studying leadership started in the early 20th century and is still studied and considered valid today? A. Situational approach B. Trait approach C. Style approach D. Skills approach

B

Which economic impact statement is related to the triple bottom line? A. Profits and financial success are the priority of business. B. Economic impact positively contributes to the local communities that a firm operates in. C. Profitable firms have both a short- and long-term positive impact on the economy. D. Economic impact is focused on profitability and financial returns.

B

Which element is a characteristic of grit? A. Faith B. Resilience C. Talent D. Luck

B

Which executive action is an example of the chief executive officer (CEO) demonstrating ethical behavior? A. Refraining from sharing information in order to prevent panic B. Requesting that subordinates help with a pay cut plan in order to keep jobs C. Rotating payments to creditors in order to keep the company afloat D. Reusing a worn-out product that pollutes the air in order to keep the company in business

B

Which functional area of business is sales most associated with? A. Accounting B. Marketing C. Operations D. Finance

B

Which group of small businesses is outperforming their counterparts in the market? A. Technology adapters B. Technology leaders C. Technology followers D. Technology laggards

B

Which of the following is an example of a natural monopoly? A. The banding together of a few firms in order to create a cartel B. Public utility companies that require large investments that would be inefficient to duplicate C. A product patent that limits the competition's ability to replicate the product D. A firm that is not required to service all customers because of the costs involved

B

Which outcome is a benefit of the use technology in businesses? A. Can lead to product obsolescence B. Can compete advantageously C. Can increase product costs through capital investments D. Can confuse customers

B

Which scenario describes a prepared, formal business presentation? A. The presentation is long and detailed, including all the information about a topic. B. The presentation is organized, clear, concise, and punctual. C. The presenter has not prepared a specific script so the presenter can be flexible and adjust to the audience. D. The presentation starts at least five minutes after the designated start time to allow the audience to feel comfortable.

B

Which statement describes legitimate power? A. Legitimate power is a person's charisma being used to gain followers. B. Legitimate power is leadership based on a person's position or title. C. Legitimate power is the ability to reward people for performance. D. Legitimate power is based on a perceived or real level of expertise of a leader's knowledge, skill, and ability.

B

Which statement highlights the differences between globalization and international business? A. International business includes understanding the cultures where commerce is conducted while globalization focuses on connecting people of the world through the exchange of beliefs and ideas. B. Globalization includes international business as well as a broader concept that moves beyond economics to integrate cultures, ideas, and beliefs. C. Globalization is about trading of goods, services, or resources between nations through different market entry strategies, and international business incorporates culture. D. Globalization includes international trade, focusing on local and national laws and regulations.

B

Which statement is true regarding Maslow's Hierarchy of Needs? A. A person can seek to fill two levels simultaneously. B. People need certain needs to be met before the person can move to the next, higher level needs. C. A person will seek whichever level on Maslow's Hierarchy of Needs pyramid that they think is easiest for them to reach. D. A person will seek whichever level on Maslow's Hierarchy of Needs pyramid that they think is most important to them at the moment.

B

Which statement would be considered secondary research? A. A production company creates storyboards with movie ideas, and groups of consumers rate each idea using a numerical scale. B. A local real estate agent reviews selling prices in a neighborhood to help determine a selling price for a client. C. Ford shows silhouettes of cars and asks for verbal responses at round-table market research sessions. D. Amazon collects customer comments about a new policy to detect trending patterns of dissatisfaction.

B

Which strategy enabled the Motorola development team to create a successful new RAZR phone? A. Its collaborative ability to predict market trends B. Its willingness to compromise through consensus C. Its focus on high-tech functionality over style D. Its close adherence to technical specifications

B

While cooking dinner for his family one night, John came up with a great idea that would significantly help with kitchen clean-up. Over the next few days, he continued to process the idea and think about how he might bring it to fruition. What part of the creative process is John experiencing as he continues to process this idea? A. Development of know-how B. Incubate C. Trigger D. Learn-by-doing

B