calls for service
Complete the inventory form after conducting a search of an impounded motor vehicle.
Complete the appropriate form and attach it to the related report.
Determine the threat level of the civil disturbance to ensure safety.
Evaluate the threat level with information relayed by dispatch, the location's call history, personal knowledge of the people involved, and your observations. Be vigilant, avoid complacency, and request backup based on threat level of the situation.
Secure the scene of a motor vehicle fire based on circumstances and officer and motorist safety.
You may need to use other emergency equipment such as cones or flares to create a perimeter around the work area. Consider the proximity of the fire to oncoming traffic, property, victims, and witnesses when deciding on the size of the perimeter. Move people injured away from the scene if possible.
Attend a debriefing after assisting in the execution of a search warrant
A debriefing may be conducted following the execution of the search warrant to discuss the details of the operation
Describe a response to a call for service that is noncriminal in nature
A noncriminal call for service may range from request to obtain specific information to a request to perform a security check on a building
Describe hazards, violations, or evidence of a crime related to an abandoned vehicle.
A vehicle without a known driver or person responsible for the vehicle. Vehicle should be investigated to determine if a crime has occurred, such as a vehicle theft or burglary. Look for evidence of forced entry or other criminal activity. Identify public safety hazards, which may range from its original location to prevent danger.
Inventory the property from a motor vehicle after conducting a legal, safe search of an impounded motor vehicle.
Agencies will provide inventory forms to document all items of value for reporting purposes. An inventory should not be used in place of a lawful search. However, evidence located during an inventory search can be used to further a criminal investigation.
Describe the types of alarm calls that an officer may encounter
Alarms can come from homes retail stores schools government offices or medical facilities. • burglary • robbery • panic • fire • medical alert
Assist additional resources upon arrival at the scene of a trapped person by providing traffic control, first aid, and perimeter control.
An Incident Command System may need to be implemented
Describe the basic tasks that the officer should perform when managing a call for service involving a person in a crisis situation
Any immediate threats should be dealt with first in a crisis. You must manage all people present and remove the person in crisis from the crowd if necessary. Be professional at all times. Page 299 for more info
Determine the need for a noncustodial transport by interviewing the subject and applying agency policies and procedures.
Assisting people who are in danger, aiding people with disabled vehicles, or investigating a situation. Maybe conducted to strengthen community relations.
Explain how to deliver a death notification in a professional manner.
Be absolutely certain of the identity of the deceased; Make a clear statement that the death has occurred; Allow time for venting of feelings; Obtain medical help, if needed; Assist in notifying significant others; Make referrals for follow-up support services; Describe the procedure for identifying the deceased.
Secure the building or area prior to initiating an evacuation of a building or area.
Before an evacuation secure the area and establish a perimeter for the building or area based upon the type of hazard
Identify the location of the subject of the civil process by searching available resources or detabases
Before serving the document conduct a search in a criminal justice database (for example FCIC/NCIC or DAVID) to verify the address
Position yourself in a highly visible, tactical area while providing security for a special event.
Beware of other officers locations at the event as well as entrance and exits. Position yourself to be highly visible to the attendees for assistance if necessary.
Describe engaging participants of a crowd, demonstration, or riot to ensure officer and public safety.
Calling for assistance and waiting for backup are critical when engaging a crowd or demonstration. Never become complacent when dealing with large groups as things can quickly change. Safety is your main concern.
Describe the procedure for processing stolen property.
Conduct and FCIC/NCIC and local database search to verify you have stolen property. Request the entering agency to remove the item from the database after verifying it is stolen property. Attempt to identify the owner or the original case report to add a supplemental report. Photograph the item. Process the item for physical evidence, including latent prints and touch DNA. Return the item to the owner if there is no forensic value. Submit the item as evidence if you cannot locate the owner or if there is forensic value. Forward any suspect or item identification to the appropriate department in your agency for a follow-up investigation.
Describe the types of situations in which an officer may conduct a civil standby.
Conducted in situations such as execution of a writ of replevin, a child custody exchange, or pretrial release order.
Describe officer safety in relation to officer courage or personal sacrifice when rescuing a trapped person.
Consider your level of training, experience, available equipment, and physical ability. You may have to consider requesting assistance from the public. Balance the duty to act with officer safety.
Explain the purpose of a pre-event briefing for a planned event involving the movement of large groups of pedestrians
Coordinated events are typically planned in advance with established pedestrian routes you may attend a pre-event briefing to obtain your duty location responsibilities and assigned time
Determine the immediate need for additional resources based on the circumstances and safety of the trapped person.
Determine if a critical emergency exists that requires immediate action, such as a person trapped in a house on fire, a vehicle sinking in water, or collapsed building. If a critical emergency exists, immediately contact dispatch and request additional resources.
Determine the degree of danger and immediate threat to officer and resident safety by surveying the scene of a wild or domestic animal incident.
Determine if the animal is running free, contained, injured, or aggressive.
Describe how to legally examine all compartments and cargo areas of the motor vehicle applying officer safety.
Document the vehicles overall condition, mileage if available, damage, all contents, and equipment. Inventory is conducted to protect you and your agency from false claims of lost, stolen, or damaged property. An inventory of a vehicle is a recognized exception of the Fourth Amendment search warrant requirement. Be aware of hidden compartments that can be used to conceal contraband or weapons. Suspicions buttons or switches may indicate hidden compartments. Avoid unnecessary damage to the vehicle. Authority to search a vehicle's trunk is determined by the purpose of the search.
Secure the scene of a trapped person based on the circumstances and officer and resident safety.
Ensure the safety of any bystanders by creating a perimeter of the scene and restricting access into the area.
Determine what assistance is needed during a noncriminal incident by interviewing the complainant in a professional manner
Every call for service requires you to respond in a professional manner and to adjust your command presence to fit the situation
List safety hazards that can be at the scene of a trapped person.
Fire, smoke inhalation, risk of drowning, falling debris, unstable ground, or electrical wires.
Determine the disposition of an abandoned vehicle by evaluating information to include securing the vehicle, towing the vehicle, or issuing a citation.
First secure the vehicle by making sure that it is locked. Next, you may have the owner remove the vehicle, arrange for it to be towed and impounded, or if it is not a hazard, leave it in place. When the vehicle is in violation of a local or state law, issue a citation and take action according to your agencies policies.
Determine the immediate need for extinguishing a motor vehicle fire based on the circumstances of the fire and extinguisher equipment.
Foam fire extinguishers are best for paper or wood fires, while CO2 fire extinguishers are most suited for flammable liquids. Fire extinguishers may help gain access to trapped victims. Highly flammable or combustible items in the vicinity must be evaluated and moved if practical.
Describe how the officer should gather information from a person involved in a crisis situation
Gather information about the crisis by interviewing witnesses separately. Be sensitive to the person, avoid making light of the situation, ask appreciate questions to help identify the problem and determine the proper intervention. Establish rapport with the person by expressing genuine interest and concern Page 299
Describe instructing the public while lawfully assisting during an incident.
Give clear and specific instructions to the people who are providing assistance under no circumstances should you instruct a member of the public to assist in a way that violates the law exceeds their knowledge or compromise safety
Describe how to safely and orderly evacuate residents or animals out of a building or area.
Give clear directions and supervision to safely evacuate residents or animals.
Determine any additional resources required to evacuate a building or area
If needed request resources from other organizations and agencies such as utilities civic volunteer organizations and police reserve units
Remove the roadway obstruction(s) safely, using resident assistance if necessary.
If safe and possible, remove the obstruction. You may request assistance from bystanders while removing the obstruction.
Explain the process of transporting a person to medical or treatment facility who is being assessed for a baker act
If the person is assessed for a baker act or marchman act follow your agency policies and procedures regarding noncustodial transport and escort the person to the appropriate receiving facility
Rescue the residence or building after conducting a security check
If the property owner or representative is unavailable and there is no indication of a crime rescuer the premises and leave written notice of law enforcement actions
Arrange to have the impounded motor vehicle towed to the appropriate location based on the incident circumstances.
If vehicle is disabled and the owner is present, they may request that a specific tow company respond. In this case the owner will make arrangements with the company about location and fees. If the owner or driver is not present, use FCIC/NCIC to determine if the vehicle is reported as stolen. You may also use DAVID to determine who the owner is. Follow your agency policies when working with a tow company, conducting a search of the vehicle, and taking inventory of all items found in the vehicle.
Explain securing the scene when responding to an alarm call to ensure officer and resident safety
If you determine that suspects are present develop a tactical plan to apprehend them . Factors to consider are whether you need to establish a perimeter whether the suspects know the police presence. Identify the issue and notify the proper agency to resolve the incident. Usually you will help with controlling the crowd gathering witness statement and providing additional community safe functions
Request additional resources if necessary to extinguish the motor vehicle fire thoroughly.
If you determine that you cannot put out the fire yourself, request fire and rescue aid.
Private incident information and recommendations to the owner of the property after conducting a security check of a residence a building or grounds
If you observe anything suspicious get the property owners contact information by locating any posted contact information interviewing witnesses and neighbors or asking dispatch to check for a property representative
Plan the evacuation of a building or area by determining the best course of evacuation for affected people or animals
Immediately identify the safest and most efficient rout to evacuate look for and avoid obvious hazards such as downed power lines flooded areas or debris.
Determine if forced entry is required to gain access when unable to initiate contact with the subject of the well being check
In an emergency situation in which you have a reasonable belief that the person is in immediate danger you may have to enter the property by force and search the premises
Explain confirming delivery of a civil process by signing and returning the appropriate agency or court delivery form
Include a signature date and time on all copies of the civil process confirm delivery of the process by completing necessary service documentation providing a copy of proof of service to the recipient and returning service documentation to the clerk of the court or the sheriffs office
Interview the initial complainant or property owner to resolve the alarm issue if appropriate
Interviewing people present and getting information from dispatch this information may include a suspect description false alarm notification and the response from property owner or a representative with key holder status several factors cause false alarms including weather conditions power outages unintentional activation an open door or unknown causes
Describe the procedure for processing recovered property.
Inventory the items, complete a property/receipt form, and give the items to the property clerk for storage or destruction. Identify the owner or determine if the items are evidence of a crime. If you can identify the owner and the property is not evidence, attempt to return the property according to agency policies and procedures. If you determine the property is stolen, refer to the information under stolen property. Property that is recovered is entered into the FCIC/NCIC as recovered property.
Determine the disposition of any contraband found in an impounded motor vehicle.
Items may include controlled substances, weapons, and burglary and tools. Follow your agencies policies regarding the documentation and recovery of evidence inside the vehicle.
Identify the disorderly or irate person by interviewing the involved parties
Locate and interview the complaints or witnesses to identify the person and reasons for their behavior
Determine when the original motor vehicle traffic pattern can safely resume based on the incident circumstances
Normal vehicle traffic patterns can resume once you confirm that the obstruction is removed or the roadway issue is resolved
Notify dispatch to contact the appropriate agency for assistance in removing the obstruction or repairing the damage to the roadway.
Notify dispatch to contact the appropriate agencies based on the type of obstruction or damage. Ask dispatch to work with agency personnel to issue a public safety bulletin regarding the road closures.
Determine the threat level of a crowd, demonstration, or riot by observing and analyzing indicators of potential violence.
Observe the mood, location , direction of travel, and size of the crowd. Several things may affect the crowd's mood, such as the result of a sporting event (win or loss) or a controversial court ruling.
Describe the completion of an arrest warrant capias or pick up order by processing the appropriate documentation
On all copies of the court order you must sign date and document the time the court order was served
Return to the command post to debrief, if applicable, upon completion of the assignment.
Once the event is over, you may attend a debriefing. Return any equipment issued for the event, and document any significant incidents. This type of debriefing may involve strategies to improve future event security for the safety of officers and the public.
Safely remove the threat of a wild or domestic animal incident and call or contact certain entities for additional services and resources if necessary.
Once you establish the present state of the animal, you may attempt to capture the animal or contact animal control services or the Florida Fish and Wildlife Conservation Commission (FWC). Consider your level of experience and training before you attempt to capture or handle any animal yourself.
Describe officer actions based on the circumstances of the civil disputes and available resources.
Once you have determined the disturbance is civil in nature, provide information and resources that will help resolve the conflict. For example, you may assist people involved in a landlord-tenant dispute by referring them to civil court or mediation.
Explain hand delivering a civil process to the recipient and identifying the nature of the document
Once you have located the recipient provide a copy of the process to them be sure to tell the recipient what the civil process if for and any additional pertinent information
Identify the subject of the civil process by thoroughly reviewing the document information
Once you receive the assignment review the information for the recipients name and address and the nature of the civil process
Survey the scene of a damages or obstructed roadway to ensure the public's safety.
Park your vehicle in a visible location to protect yourself and to warn motorists of the danger of the roadway obstruction or damage. Use emergency equipment and traffic warning devices to divert motorist from the area if necessary.
Determine a course of action to effectively resolve a situation involving a disorderly or irate person
People have a protected right to speech and assembly under the the first amendment. You cannot arrest and charge people with disorderly conduct for only yelling and cursing at you
Determine where to transport the resident based on urgency and available resources.
Prioritize transportation request based on circumstances such as legal duty and call volume. Always consider your agency policies and procedures and resources available at the time of the request.
Assist additional resources upon their arrival at the scene of a motor vehicle fire by providing incident information, controlling traffic, and/or providing first aid.
Provide details of the incident, control traffic, maintain a perimeter, or possibly administer first aid. The fire may be the result of a traffic accident, and the scene will need to be preserved as much as possible for evidence.
Describe information that should be relayed to dispatch during a situation involving a crowd, demonstration, or riot to ensure officer and public safety.
Relay information frequently to dispatch or any assisting agencies. Include critical information on crowd size and movement, observed weapons such as broken bottles, and property. Report any level of escalation or de-escalation. Determine if the situation requires specialized assistance, such as a supervisor's deployment of the riot squad, SWAT, K-9, or mounted patrol; the fire department; the public information office; or the local event manager.
Obtain safety requirements from a supervisor or event coordinator prior to providing security for a special event.
Report to the command post for the event, and check in for a pre-detail briefing. The briefing information may include the level of law enforcement, procedures for arrest or ejection, prohibited items, and other areas of concern. Information, equipment, and assignments will also be distributed at this time.
Describe officer actions when maintaining order during a civil standby.
Requires little action by the officer; your presence is enough to keep the incident from escalating. If your presence is not enough and the situation begins to escalate, you may separate both parties, recommend that one or both parties leave, or have them contact the clerk of the court or their attorneys. When necessary separate and interview the parties to determine whether you need to take any enforcement actions.
Describe animal abuse when responding to calls for service, applying the Florida Statutes on animal cruelty.
Section 828.12, F.S., addresses animal cruelty and provides the elements of the crime, degree of offense, and punishment. Direct animal abuse occurs when the owner fails to provide an animal with necessary sustenance or shelter, or physically harms or overworks an animal. Indirect animal abuse occurs when the activities or behavior of the owner allows the abuse to take place. Animal abuse is ignoring an animal's obvious medical problem, such as manage, or leaving an animal unattended for long periods.
Determine if a crime has occurred during a civil disturbance by applying the Florida Statutes.
Separate, identify, and interview all the people involved to obtain information related to the incident. Through your assessment interviews and observations, verify whether a crime has been committed. You can also perform queries within the FCIC/NCIC systems to determine if any injunctions or warrants exist. An injunction is a court order that requires a person to do or refrain from doing specific acts, such as having no contact with a former spouse or specific victim of domestic violence.
Survey the scene of a motor vehicle fire for the degree of danger, involved motorist, and officer and motorist safety.
Survey the scene for victims, hazards, and other threats to public safety. These may include hazardous materials, downed power lines, fire intensity, and any other materials that may present an immediate threat.
Describe surveying the scene of a trapped person to assess the level of danger.
Survey the scene to determine the danger, number of people involved, and the need for additional resources.
Determine if the motor vehicle should be impounded based on the circumstances of the incident.
The vehicle is impounded if it is disabled, abandones, or unattended or if it was involved in a traffic crash, s. 713.78, F.S., requires you to conduct an inventory search of the vehicle and document all its contents. A vehicle is impounded when towed at the direction of law enforcement. Vehicles may also be seized under the Florida Contraband Forfeiture Act, chapter 932, F.S.
Determine how to provide available resources to safeguard life and property when notifying property owners or residents who may be affected be an environmental danger or hazard
To ensure safety of life and property you may need to evaluate residents from the incident area or building quickly and professionally.
Describe common sources of vehicle owner information regarding an abandoned vehicle by gathering information from
Try to find the owner. Common sources are the license plate number and the vehicle identification number(VIN). Obtain information about the vehicle or owner from the complainant, people in the area, or available computer databases.
Describe arriving at the scene of an alarm call based on information obtained from dispatch
Upon arrival park your patrol vehicle a safe distance from the building or residence the location you choose depends on the situation (for example parking up the road vs. several doors down)
Describe how to safely direct motor vehicle traffic flow using agency- issued traffic equipment
Use a whistle and make clear hand movements when using a flashlight direction wand at night or during bad weather make slower and more exaggerated motions because drivers may have difficulty interpreting short sharp motions use flashlights cone to enhance signals given with a flashlight. Flashlight signals can mirror those of hand signals
Describe how to safely approach an abandoned vehicle.
Use caution when approaching an abandoned vehicle. Survey the scene for anything for anything that may compromise officer safety or indicate a crime has occurred. Be aware of your surroundings, and approach from the rear. After it is safe to do so, you may need to have a vehicle removed from its original location to prevent danger.
Describe the procedure for processing lost property.
Use general information reports to document the incident. Get a description of the property and an estimate of a value. Precise description of lost property are important for later identification and recovery. Note the unique distinguishing identifiers, such as scratches or unique parts to help identify the property. Record the serial numbers in your report. Conduct an FCIC/NCIC database query and a local system search that will search for recovered property in local pawnshops. The complainant will receive some type of case number. Keep in mind lost property may turn into stolen property.
Identify the location of the subject of an arrest warrant capias or pick up order by searching available resources or detabases
Use the criminal justice databases and other law enforcement intelligence resources to confirm the persons identity and possible location
Explain the steps to transport a person in an agency vehicle during a noncustodial situation.
Verify their identity using, FCIC/NCIC, DAVID, fingerprint scanner, CAD, or resource; Conduct a pat down for weapon; Make sure that the person's seat belt is securely fastened; Notify dispatch of the person's identity, the beginning and ending vehicle mileage, the starting location, and the intended destination; Advise dispatch of any delays or changes during the noncustodial transport.
Determine the immediate need to give first aid to persons involved in a wild or domestic animal incident.
When arriving on scene,, identify any immediate threat and injury to anyone requiring first aid; call EMS, as needed.
De-escalate a situation involving a disorderly or irate person by separating involved parties and using conflict resolution
When making contact with the person separate them from any obvious source of agitation
Park the patrol vehicle at a safe distance to shield the officers work area and traffic from the motor vehicle fire
When parking consider the wind direction and speed traffic conditions and safe access for other responders use your vehicle to block traffic and to protect the area in which you and your fellow officers will work
Describe supervising the public while assisting to ensure safe and legal action is taken
When receiving help from the public you should supervise everyone who provided help
Report to the assigned location based on the briefing prior to the execution of a search warrant
When you are assigned to a search warrant team you should respond to the designated briefing location and make contact with the operation officer in charge.
Identify the subject of an arrest warrant capias or pick up order by thoroughly reviewing the document information
When you receive an arrest warrant capias or pick up order review the document to determine the subjects personal information and the nature of the order
Complete tasks legally and safely based on the briefing during the search
While conducting the assignment comply with the scope of the search warrant
Describe how to safely direct pedestrian traffic during a planned event
While directing pedestrian traffic from the duty location maintain situational awareness to ensure the safety of all pedestrians and motorists Page 296
Identify the traffic regulations related to assisting the blind when crossing traffic
While in service animals or white cane is an indicator of a pedestrians partial or total blindness all pedestrians should be afforded the same right when crossing a public street or highway you should also be aware that it is unlawful for a person not partially or totally blind or otherwise incapacitated to carry a white cane in a raised or extended way on a public street or highway
Explain the legal requirements for officers to advise a subject of an arrest warrant capias or pick-up order and its contents
You are required by 901.16 Fs to tell the person the charge for the arrest unless the person flees or forcibly resists the arrest or providing the information will endanger successful completion of the arrest
Describe officer action based on observations and analysis of the crowd, demonstration, or riot.
You may approach the leader or responsible persons, separate the person from the crowd and interview the person. ▪ Speak in a professional manner to encourage cooperation. ▪ Tell the leader why officers are at the scene. ▪ The leader's willingness to cooperate is a major factor in subduing a threatening situation. Issuing a threat to arrest someone during initial contact may turn a peaceful event violent. ▪ Request that the leader comply with the laws and ordinances if the group has violated any. ▪ If you expect to make a physical arrest, observe the crowd and determine if sufficient backup is present to ensure officer and public safety.
Describe restrictions and limitations for noncustodial transport of a resident by applying agency policies and procedures.
You may be legally required to transport victims of certain crimes, such as domestic violence, sexual battery, or child abuse. There are special circumstances for transporting juveniles, members of the opposite sex, and victims. When you have finished transporting a person, make sure to conduct a vehicle check after the person has exited the vehicle.
Describe how the officer initially responds to a call for service involving a person in a crisis situation
You should notify dispatch when you arrive at the scene get as much information as possible including the exact location and nature of the call any weapons involved the number of people involved and the name of the person who called notify dispatch of any significant changes during the incident
investigate physical and environmental indicators of criminal activity while conducting a security check of a residence a building or grounds
be aware of open or unlock doors broken windows damaged security equipment or barking dogs other indicators of suspicious activity may be damaged plants or shrubs or items such as outdoor furniture or planters that are knocked over
Provide immediate assistance to the subject of well-being check, if required
if you determine that you need immediate access the person you may need to call for back up or additional resources to assist with a force entry if necessary provide first aid to the subject of the well being check contact dispatch to relay the persons status or request additional emergency resources
Provide assistance as appropriate by evaluating the information obtained from the complainant
local veterans affairs local animal services the United Way the Red cross the department of Children and Families local mental health service county clerk of courts
Determine the level of assistance needed at the incident by assessing the circumstances at the scene
rescuing a victim providing first aid or overcoming resistance from a suspect
Notify the complainant or interested party to relay the outcome of the well being check when appropriate
when appropriate contact the person who requested the well being check to update them on the outcome and make any recommendations for future action.If you initiated the check interview the person to determine whom you can contact for follow up.
Make contact with the subject of the well-being check to determine his or her status
when you arrive at the location notify dispatch if any vehicle is present. Try to contact the person by knocking on the door or calling them on the phone
Gather background information from dispatch on the subject of a well-being check
you observe a situation that requires a well-being check such as a residence that shows lack of activity new paper or mail piled on the doorstop or a very high grass or weeds in the yard
Describe the types of threats that would cause the evacuation of a building or area
• storm (for example storm, hurricane) • sinkhole • flash flood • fire
Take appropriate law enforcement action on situations as they arise while providing security for a special event.
▪ Certain enforcement protocols should be followed when making an arrest decision. ▪ Abide by guidelines established during the briefing.
Determine the ability of the people at the scene to assist safely
▪ Evaluate the scene to determine how much and what kind of help you need ▪ Sections 843.06 and 901.18, F.S., authorize officers to command assistance from the public in certain situations, such as apprehending or securing a person for breach of the peace or in the case of a rescue or escape of a person arrested upon civil process
Explain effective redirection of pedestrian traffic during planned events and emergency situations
▪ Unexpected or unplanned circumstances can arise at any time and require the development of a plan to safely reroute pedestrians out of the area ▪ When establishing the plan, consider the following: ▪ Traffic volume and speed ▪ Number of pedestrian's present ▪ Duration of the traffic present ▪ Availability of any traffic control devices ▪ Geographic area ▪ Nature of the event ▪ Most efficient and safest route ▪ Staging of traffic control equipment ▪ Need for additional resources ▪ Any environmental hazards
Choose the safety and traffic warning equipment appropriate to the situation to direct motor vehicle traffic
▪ Whether it is day or night, wear a reflective safety vest to make sure that you are visible to motorists. ▪ The type of safety hazard will help you decide on the appropriate safety and traffic warning equipment. ▪ Depending on the situation, you may use whistles, flashlights, direction wands, reflective vests and gloves, and a traffic control box when necessary. ▪ It is important to understand that spoken commands sometimes confuse drivers and are ineffective.
