CAPM Ch.10 - Project Communication Management

Which of the following is not a technique or consideration that can be used for effective communications management? Social media management Presentations Sender-receiver model Choice of media

Social media management

Which of the following is not an output of the Monitor Communications process? Change requests Work performance information Stakeholder engagement plan Project documents updates

Stakeholder engagement plan

Project information is managed and distributed using a variety of tools. Which of the following is not one of these tools? Project portals and dashboards Stakeholder register Web interfaces Email

Stakeholder register

Which of the following is not an example of a project document that would be an input to the Manage Communications process? Resource management plan Stakeholder register Lessons learned register Change log

Resource management plan

Which of the following is not an example of a communication method? Push communication Advanced communication Pull communication Interactive communication

Advanced communication

All except which of the following is a technique or consideration for effective communication management? Presentations Communication frequency Writing style Choice of media

Communication frequency

Which of the following is not an organizational process asset used as an input in the Plan Communications Management process? Communications requirements Historic information Procedures for social media Communication models

Communication models

Which of the following is not a component of the project management plan that may be updated as a result of the Control Procurements process? Cost baseline Schedule baseline Procurement management plan Communications baseline

Communications baseline

The escalation processes and stakeholder communication requirements are examples of information contained in what document? A Change log B Communications management plan C Stakeholder register D Project management plan

Communications management plan

You are the project manager for a technology project, and a major addition to the scope was just brought up in your weekly status meeting that could add time and money to the project. You need to bring this issue to senior management. Where can you find information on the proper process to inform them? Lessons learned documentation Stakeholder register Communications management plan Change log

Communications management plan

Which of the following correctly lists the three outputs of the Plan Communications Management process? Project communications, Project management plan updates, Project documents updates Project communications, Project documents updates, Enterprise environmental factors Communications management plan, Project management plan updates, Organizational process assets updates Communications management plan, Project management plan updates, Project documents updates

Communications management plan, Project management plan updates, Project documents updates

What are the three outputs of the Plan Communications Management process? Communications management plan, Project management plan updates, and Project document updates Communications management plan, Project management plan updates, and Organizational process assets updates Communications management plan, Project management plan updates, and Change requests Communications management plan, Change requests, and Organizational process assets updates

Communications management plan, Project management plan updates, and Project document updates

Which of the following is not one of the 5 Cs of communication? Complexity of message Coherent flow of ideas Correct grammar and spelling Concise expression

Complexity of message

Which of the following is not a technique for effective communications management? Facilitation Sender-receiver models Contract requirements Meeting management

Contract requirements

All of the following are enterprise environmental factors that could influence the Manage Communications process except: Organizational culture, political climate, and governance framework Stakeholder risk thresholds Geographic distribution of facilities and resources Corporate policies and procedures for issue, risk, change, and data management

Corporate policies and procedures for issue, risk, change, and data management

You work on a team of all remote team members that reside in different parts of the country and different time zones. In order to try to put faces with people and build a good team environment, you request permission from your organization to buy and implement a new video conferencing system. This is an example of what tool used in the Manage Communications process? Project information analysis system Social media management Electronic communications management Electronic project management tools

Electronic communications management

Which of the following is not typically used to identify project communications requirements during the Plan Communications Management process? Legal requirements Escalation processes Organizational charts Stakeholder information requirements

Escalation processes

You are on the project team for a technology project to upgrade the way the company sells and processes online gift cards. The company has decided to move to an outside vendor for processing these gift cards, which will require updates and migration of customer personal account data. The project team will need to develop a way to inform the customers while ensuring their trust in your company to protect their personal information. No one on the project team has had to draft this type of message before, and so the project team consults senior management for guidance. This is an example of using what tool or technique to ensure successful communication with the customers? Interpersonal and team skills Management skills Meetings Expert judgment

Expert judgment

Which of the following is not a factor that can affect the choice of communication technology used for a project? Availability and reliability of technology Ease of use Urgency of the need for information Feedback/response

Feedback/response

The project manager is scheduled to meet with the organization's board of directors to present the progress of his assigned project. Which type of communication should be used by the project manager at this meeting? Formal verbal Formal written Informal verbal Informal written

Formal verbal

The communications management plan defines how project communications will be planned, structured, and monitored and controlled. The communications management plan contains all except which of the following? Stakeholder communication requirements Methods or technologies used to convey the information Identified interrelationships and potential overlap between stakeholders Person responsible for communicating the information

Identified interrelationships and potential overlap between stakeholders

You have been asked by the project manager to send out a memo regarding a time change for a team meeting that day. This is an example of what type of communication? Official External Formal Informal

Informal

The communications management plan, work performance reports, enterprise environmental factors, and organizational process assets are all found where in the Manage Communications process? These are not found in the Manage Communications process Tools and techniques Inputs Outputs

Inputs

Which of the following is not an organizational process asset that is updated as a result of the Manage Communications process? Issue log Memos Meeting minutes Presentations

Issue log

What is the key benefit of the Manage Communications process? It ensures an optimal information flow among all communication participants at any moment in time It enables an efficient and effective communication flow between project stakeholders It identifies and documents the approach with which to communicate most effectively and efficiently with stakeholders It ensures that the degree, type, and visibility of risk management are commensurate with both the risks and the importance of the project to the organization

It enables an efficient and effective communication flow between project stakeholders

A company uses a proprietary platform to record all sorts of project and company data. One of the most used sections is called The Vault; it stores statistics from past projects and best practices across all departments. Which of the following best describes the type of tailoring consideration that would be applicable to project communications management in this company? Language Stakeholders Knowledge management Communications technology

Knowledge management

The process of creating, collecting, distributing, storing, retrieving, and ultimately disposing of project information in accordance with the communications management plan is called: Plan Communications Management Monitor Communications Manage Communications Identify Communications

Manage Communications

Jenn is managing a project to revise a product's packaging based on a company rebranding. The project team is actively working and she is gathering and storing information about the team's progress, developing forecasts for the project sponsor, distributing work performance reports, and verifying delivery. Which of the following best describes the process that Jenn is performing? Manage stakeholders Manage communications Plan communications management Monitor communications

Manage communications

Which of the following best describes communication channels that should be considered when determining the communications requirements of a project? Flat, multi-tiered One-to-one, one-to-many, many-to-many Single path, multi-path Simplified, medium, complex

One-to-one, one-to-many, many-to-many

As a project manager, you keep careful records of all correspondence about the project, including memos, emails, meeting minutes and other correspondence. You recently held a large status meeting with several stakeholders and, as a result, need to update your project records. These records are an example of what output of the Manage Communications process that can be updated? Agreements Organizational process assets Enterprise environmental factors Project management plan updates

Organizational process assets

Project communications is an input or output of which process? A Output of Monitor Communications B Output of Plan Communications Management C Input of Manage Communications D Output of Manage Communications

Output of Manage Communications

All of the following are techniques or considerations for effective communication except: A Performance reporting B Meeting management C Writing style D Choice of media

Performance reporting

You have created a project website for your new project so that all stakeholders have access to information. On your project website, you have created a tab called "feedback." This allows your stakeholders to comment on status and provide feedback on any aspect of the project. What type of communication technique are you using by allowing stakeholders to contribute with feedback? Writing style Meeting management Sender-receiver models Facilitation

Sender-receiver models

All of the following are examples of project documents that can be updated as a result of the Manage Communications process except: Project schedule Stakeholder register Issue log Project charter

Project charter

Which of the following is not a tool or technique of Manage Communications? Project reporting Communication skills Project communications Communication methods

Project communications

Which of the following is not an output of the Monitor Communications process? Work performance information Project communications Change requests Project management plan updates

Project communications

During the planning phase of your project, your team presented an intended roadmap from start to finish. This roadmap was distributed electronically among all stakeholders at your project kickoff meeting and shown to everyone via a PowerPoint presentation. The organization recently had a legal matter that required another project to take priority over yours, so the roadmap had to be adjusted and the change communicated to all stakeholders. This is an example of what type of organizational process asset that is updated as a result of the Manage Communications process? Issue log Project presentations Stakeholder notifications Project scope

Project presentations

Analysis of past performance, analysis of project forecasts (including time and cost), and current status of risks and issues are all examples of what Manage Communications tool or technique? Organizational process assets updates Project reporting Work performance reports Enterprise environmental factors

Project reporting

Which of the following is not an output of the Manage Communications process? Project management plan updates Project documents updates Project communications Project reporting

Project reporting

Which of the following is the act of collecting and distributing project information within the Manage Communications process? Project reporting Stakeholder notifications Work performance information Work performance reports

Project reporting

Which of the following project documents is not likely to be updated as a result of the Monitor Communications process? Issue log Project schedule Lessons learned register Stakeholder register

Project schedule

The project manager placed the project's information on a company intranet site. Which communication method does this best describe? A Push communication B Interpersonal communication C Pull communication D Interactive communication

Pull communication

Creating a memo about a new update to your project schedule is an example of what type of communication method? Pull communication Interpersonal communications Interactive communication Push communication

Push communication

Which of the following statements is false in regard to meeting rules? A Meeting minutes should be documented and published for viewing B Team meetings should last as long as necessary C Teams should meet on a regular basis, but not too often D Team members should know their responsibilities prior to the meeting

Team meetings should last as long as necessary

Which of the following is not one of the three parts of a communication model? The receiver The sender The message The device

The device

When it comes to choosing communications technology, the focus is: To ensure that the least costly technology is always being used To ensure that the communication method is always formal To ensure that the latest technology is always being used To ensure that the choice is appropriate for the information that is being communicated

To ensure that the choice is appropriate for the information that is being communicated

All of the following are examples of active listening except: Raising your hand and asking for clarification on the information presented during a highly technical meeting Updating your project management plan while attending a project status meeting Taking notes on each slide of a presentation for distribution after the meeting Repeating back key points of each department's presentation during a meeting

Updating your project management plan while attending a project status meeting

Which of the following is not an example of an electronic project management tool? Collaborative work management tools Virtual office support software Project management software Video and web conferencing

Video and web conferencing