CCMA ch-9

Why is an agenda important for a medical office staff meeting? A. Meetings need direction in order to produce results B. It provides a paper to take notes on C. It's easy to email the agenda to everyone before the meeting D. Having a preplanned agenda keeps the meeting brief

A. Meetings need direction in order to produce results

"Sincerely yours" is an example of what? A. Subject line B. Complimentary closing C. Salutation D. Reference initials

B. Complimentary closing

Where would the fax number of the sender of a correspondence be located? A. Keyed signature B. Body of the letter C. Letterhead D. Inside address

C. Letterhead

As a medical assistant, what type of mail should you never open unless you have permission? A. Letters from other physicians B. Letters from insurance companies C. Letters marked personal or confidential D. Letters form lawyers

C. Letters marked personal or confidential

What is the process of reading a document and checking for correct grammar, spelling, punctuation, and capitalization? A. Automation B. Keying C. Proofreading D. Composing

C. Proofreading

What type of mail should be directed to the billing office? A. Travel magazines B. Medical journals C. Requests for copies of medical records D. Checks from patients

D. Checks from patients

Which of these words means "a written record of what took place during a meeting"? A. Email B. Memorandum C. Agenda D. Minutes

D. Minutes

What's the two-letter state abbreviation for Maine? A. ME B. MN C. MA D. MI

A. ME

What is the misspelled word in the following? "Cardiac rhythm is regular. There is trace adema bilaterally. There are no carotid bruits." A. Adema B. Rhythm C. Bilaterally D. Bruits

A. Adema

What is one reason to use a postscript (abbreviated P.S.) on a letter? A. To express an afterthought B. To identify any enclosures C. To show who composed the letter D. To indicate a continuation page

A. To express an afterthought