Ch. 1 (3123) Managing Behaviors and Organizations

Which question is most important to ask during Step 2 of the 3-Step Approach to problem solving?

"Why or how does this cause a problem?"

Select ways employees can address unethical behaviors.

-Challenge the rationale behind decisions -Treat ethics like business strategy -Accept the need to address ethics at work

Which of the following statements about cheating are true?

-Cheating takes many forms, including plagiarism and sharing answers via text messaging. -Over half of high schoolers report cheating on exams.

the types of solution response

-Resolving -Solving -Dissolving

Which of the following statements about the relationship between person factors and situation factors are true?

-Situation factors can change person factors. -Person factors can change situation factors.

Disciplines that OB draws from:

1.) Anthropology, 2.) economics, 3.) ethics, 4.) management, 5.) organizational theory, 6.) political science, 7.) psychology, 8.) sociology, 9.) neuroscience, 10.) vocational counseling

Which of the following are among the most sought-after skills for graduates according to the World Economic Forum?

1.) Problem solving, 2.) critical thinking, 3.) creativity, and 4.) people management.

Which of the following are common criteria for deciding whether to promote and employee?

1.) The ability to manage people 2.) the ability to get things done through others 3.) current job performance

Which statement about the skills needed later in one's career is true?

As you progress in your career, soft skills become more important.

Select personal attributes related to goodwill and trust.

Attitudes, personality, teamwork, and leadership

Which of the following are common criteria used when hiring new college graduates for their first job?

College major, GPA, and internship (or other work experience)

When defining a problem, what should you do immediately after you determine your desired outcome or state?

Compare the desired state or outcome to your current situation.

example of unethical behavior at work?

David doesn't think he will get in trouble for cutting corners.

Which of the following are outcomes of widespread corporate corruption?

Destruction of the lives of many employees Bankrupting of companies

What should you do after identifying unethical conduct in your workplace but before confronting the problem?

Determine possible causes.

Sigrid is trying to determine why so many people in her department are transferring to a different department. Which of the following questions would Sigrid ask if she were focusing on person factors to determine the source of the problem?

Do the departing coworkers have a preference for working collaboratively versus independently?

True or false: There are only a few situation factors that can impact an outcome when you are trying to accomplish something.

False

Which statement best describes the ideal approach to making recommendations for solving problems?

Good recommendations address causes.

Effective managers favor the contingency approach because:

It encourages the consideration of many factors that influence behavior and performance.

Which statement about soft skills is true?

People often fail at their jobs due to a lack of soft skills.

Which of the following is an example of a person factor?

Preference to work independently

______ a problem means opting for a solution that is satisfactory but not the most ideal.

Resolving

Which theory of organizational behavior suggests that people are not inherently better than others but may perform better in a given job or situation due to the combination of person and situation factors involved?

The interactional perspective

Which of the following best describes situation and person factors?

They are dynamic.

Which of the following statements about situation factors is true?

They are very important to your job performance.

Which of the following statements about unethical behavior in the workplace is true?

Unethical behavior makes everyone in the workplace look bad.

Which of the following statements about unethical behavior is true?

Very few unethical acts are illegal.

When defining a problem, you can refine and focus your definition by asking which of the following questions multiple times throughout the process?

Why is this a problem?

Which of the following statements about constraints in selecting problem-solving solutions is true?

You should consider various constraints before making a selection.

Which of the following is a situation factor at the group/team level that may contribute to a situation in which many employees quit their jobs during a short period of time?

a new manager taking over the department

When making recommendations for solving a problem, it is important to link the recommendations to

causes.

Corporate ______ is prevalent even though most leaders are dedicated to operating ethical organizations.

corruption

Reward systems, decision making, leader behavior, and organizational culture are all affected by ______ conduct.

ethical

It is ______ responsibility to confront ethical issues in the workplace.

everyone's

Studying the dynamics of conflicts among coworkers is a study of what level of OB?

group/team

Ethics

guides our behavior by identifying right, wrong, and the many shades of gray in between.

Since person factors are different for everyone, a change in environment will:

have different reactions from people

Asking "Why or how does this cause a problem" is an important method for achieving which step of the 3-Step Approach to problem solving?

identifying potential causes

The foundation of the Organizing Framework is a systems model where in ________ influence outcomes through_________.

inputs; processes

Self-awareness

knowing your own abilities, values, strengths, and weaknesses as well as how others view you in terms of these factors. a process that can improve your understanding of who you are and what your preferences are

Studying a faulty reward system that unfairly distributes raises is a study of what level of OB?

organizational

Select the areas of OB that have been shown to have a powerful influence on ethical conduct at work.

organizational culture leader behavior decision making

OB is a scientific means for....

overcoming the limits and weaknesses of common sense

In the systems model of the organizing framework, what are the initial drivers of all outcomes?

person and situation factors

When we attempt to meet our goals through a systematic process of closing gaps between goals and outcomes, we are

problem solving.

To solve problems effectively, it is important to consider necessary ________, such as people who will provide support.

resources

OB uses both a systematic and _____-_____ approach to understanding people.

science-based

In choosing among alternatives to qualify a solution, a person is focusing on ______ if he or she considers such things as ethical implications, personal values, profits, and/or company reputation.

selection criteria

OB concepts can be applied to the problem- ______ process to overcome challenges and improve your performance.

solving

The best way to increase self-awareness is through:

taking self-assessments

For most jobs, candidates are selected for their ______ skills.

technical skills

Credibility

the ability to motivate employees in different ways, provide useful feedback, and manage productive teams are all aspects of a manager's performance, and doing these things well gives a manager... (credibility).

Which of the following should managers do to deal with unethical behavior in the workplace?

-Set clear expectations when employees are confronted with unethical behavior. -Determine likely causes of unethical behavior in managers and employees.

Which of the following are examples of situation factors?

-Stefan and his team are laid off due to company-wide downsizing. -Jin's manager gives him a new project.

Reward systems, decision making, leader behavior, and orgnanizational culture are all affected by _____ conduct.

Ethical

True or false: Careers can be tarnished by the unethical behavior of others.

True

True or false: Most illegal unethical acts are prosecuted.

false

It is important to understand the interaction of person factors and _____ factors.

situation

When assessing good or bad behavior from employees, managers should consider both the person and the _______ .

situation

The distinction between person and environment is critical to:

understanding OB concepts

things that are influenced by person factors.

-career -aspirations -job

Which of the following are the three levels that OB distinguishes among?

-group -organizational -individual

Which of the following are potential constraints during problem solving?

-lack of information -lack of time -insufficient funds

Which of the following are important to consider when selecting alternative solutions?

-necessary resources -who will be resisters -who will be supporters

Which of the following groups were caught cheating in the 2019 college admissions scandal?

-parents -college admissions consultants -counselors

What is the primary argument of the interactional perspective of organizational behavior?

Behavior is a function of interdependent person and situation factors.

Which of the following statements about OB is true?

It goes beyond common sense.

According to research, which area are job applicants most likely to lie about?

work history

elect the three common elements in choosing among alternatives to arrive at an effective solutions

-selection criteria -consequences -choice process

To demonstrate credibility through performance, a manager should be able to:

-provide constructive feedback. -develop and lead productive teams. -apply different motivational tools.

examples of why people and environment are not static.

-the job market is ever changing as are employers -each new person and their characteristics changes a situation -opportunities and rewards change people

ethics are important in business because...

1.) Unethical behavior impacts cooperation and loyalty in a negative manner. 2.) Employees face ethical challenges throughout their careers. 3.) Unethical behavior hurts relationships and destroys trust.

Select aspects of OB to be considered in an organization if many employees begin quitting their jobs.

-organizational policies -group/team dynamics -individual level characteristics

reasons people are unethical at work.

-personal motivation to perform -pressure from supervisor -reward systems that honor unethical behavior -employee's perception of little or no consequences for crossing a line

What efforts can be adversely affected if the problem is incorrectly identified.

problem-solving

True or false: OB and problem solving are at odds and do not go together when studying OB.

false

True or false: Technical expertise is the only factor that matters in getting a new job or advancing one's career.

false

Masahiro prefers to work as a team member. He enjoys working collaboratively with others. This preference is a(n)

person factor.