ch 1 bus 301
When defining a problem, what should you do immediately after you determine your desired outcome or state?
Compare the desired state or outcome to your current situation.
Sigrid is trying to determine why so many people in her department are transferring to a different department. Which of the following questions would Sigrid ask if she were focusing on person factors to determine the source of the problem
Do the departing coworkers have a preference for working collaboratively versus independently?
Deciding whether behaviors are good or bad, right or wrong, is a concern in the field of:
Ethics
Which statement about soft skills is true?
People often fail at their jobs due to a lack of soft skills.
Which of the following are common criteria for deciding whether to promote an employee?
The ability to get things done through others The ability to manage people Current job performance
Which of the following statements about constraints in selecting problem-solving solutions is true?
You should consider various constraints before making a selection.
Which of the following is a situation factor at the group/team level that may contribute to a situation in which many employees quit their jobs during a short period of time?
a new manager taking over the department
Select personal attributes related to goodwill and trust.
attitudes leadership personality
Widespread corporate corruption has led to which two of the following?
bankrupting of companies destruction of lives
Which of the following are common criteria used when hiring new college graduates for their first job?
college major internship or other work experience GPA
Dependence on hindsight, lack of rigor, and being overly subjective are all elements of:
common sense
Three main weaknesses of _____ _____ are relying on hindsight, lack of rigor, and lack of objectivity.
common sense
To demonstrate credibility through performance, a manager should be able to:
develop and lead productive teams. apply different motivational tools. provide constructive feedback.
It is ______ responsibility to confront ethical issues in the workplace.
everyone's
True or false: Most illegal unethical acts are prosecuted.
false
true or false: There are only a few situation factors that can impact an outcome when you are trying to accomplish something.
false
Since person factors are different for everyone, a change in environment will:
have different reactions from people
Asking "Why or how does this cause a problem" is an important method for achieving which step of the 3-Step Approach to problem solving?
identifying potential causes
In the systems approach to OB, person and situation factors are considered _____ , while the three levels of analysis are categorized as processes or_____
inputs, outcomes
A person seeking to understand and manage people at work is likely to study _____ _____ , which is an interdisciplinary field
organizational behavior
Masahiro prefers to work as a team member. He enjoys working collaboratively with others. This preference is a(n)
person factor.
When there is a difference between a goal and the actual outcome, this is known as a(n)
problem.
In choosing among alternatives to qualify a solution, a person is focusing on ______ if he or she considers such things as ethical implications, personal values, profits, and/or company reputation.
selection criteria
Knowing your own abilities, values, strengths, and weaknesses as well as how others view you in terms of these factors, is referred to as _____-_____
self awareness
Knowing yourself allows you to be authentic, which is essential to influencing others. This is the main premise of:
self-awareness
Using the OB concepts and tools that are situationally appropriate is called a(n) _____ _____ to management.
contingency approach
Which statement about the skills needed later in one's career is true?
As you progress in your career, soft skills become more important.
When making recommendations for solving a problem, it is important to link the recommendations to
Compare the desired state or outcome to your current situation.
Which of the following are among the most sought-after skills for graduates according to the World Economic Forum?
Critical thinking Creativity Problem solving
Which of the following is an example of unethical behavior at work?
David doesn't think he will get in trouble for cutting corners
What should you do after identifying unethical conduct in your workplace but before confronting the problem?
Determine possible causes.
Select interpersonal skills that foster respectful interactions.
Effective communication Positive attitudes Active listening
Which statement best describes the ideal approach to making recommendations for solving problems?
Good recommendations address causes.
Select the steps in the applied 3-step approach to problem solving.
Identify causes Define the problem Make recommendations
What level of OB would be represented by studies of people quitting their jobs because of unfulfilled personal values?
Individual
Which of the following statements about OB is true?
It goes beyond common sense.
Which of the following are examples of situation factors?
Jin's manager gives him a new project. Stefan and his team are laid off due to company-wide downsizing.
elect reasons students might cheat.
Low certainty of being reported Peer behavior Perceived unfairness of grading
Which of the following statements about cheating are true?
Over half of high schoolers report cheating on exams. Cheating takes many forms, including plagiarism and sharing answers via text messaging.
Which of the following is an example of a person factor?
Preference to work independently
_____ a problem means opting for a solution that is satisfactory but not the most ideal.
Resolving
Select reasons people are unethical at work.
Reward systems that offer incentives for bad behavior Personal motivation to perform Pressure from supervisor
which of the following are thing managers should do to deal with unethical behavior in the workplace?
Set clear expectations for when employees are confronted with unethical behavior. Determine likely causes of unethical behavior in managers and employees.
Which of the following statements about the relationship between person factors and situation factors are true
Situation factors can change person factors. Person factors can change situation factors.
Which of the following statements about situation factors is true?
They are very important to your job performance.
Select the reasons ethics are important in business.
Unethical behavior hurts relationships and destroys trust. Employees face ethical challenges throughout their careers. Unethical behavior impacts cooperation and loyalty in a negative manner.
Which of the following statements about unethical behavior is true?
Very few unethical acts are illegal.
When defining a problem, you can refine and focus your definition by asking which of the following questions multiple times throughout the process?
Why is this a problem?
Select all that are influenced by person factors.
aspirations job career
Instead of trying to rely on "one best way" to manage, a manager may want to use a(n) ______ approach, which calls for using situationally appropriate tools.
contingency
Knowing which OB tools to use and under what circumstances is referred to as a(n) _____ approach to managing people.
contingency
Corporate _____ is prevalent even though most leaders are dedicated to operating ethical organizations.
corruption
Eradicating or getting rid of the situation that is causing the problem is known as ______ problems.
dissolving
A concern for right versus wrong is referred to as:
ethics
true or false: OB and problem solving are at odds and do not go together when studying OB.
false
Select aspects of OB to be considered in an organization if many employees begin quitting their jobs.
individual level characteristics organizational policies group/team dynamics
Which of the following are potential constraints during problem solving?
insufficient funds lack of information lack of time
Effective managers favor the contingency approach because:
it encourages the consideration of many factors that influence behavior and performance.
Select the areas of OB that have been shown to have a powerful influence on ethical conduct at work.
leader behavior decision making organizational culture
Studying a faulty reward system that unfairly distributes raises is a study of what level of OB?
organizational
The various characteristics that make individuals unique are known as)
person factors.
When we attempt to meet our goals through a systematic process of closing gaps between goals and outcomes, we are
problem solving.
OB uses both a systematic and _____ approach to understanding people.
science-based
Select the three common elements in choosing among alternatives to arrive at an effective solutions
selection criteria consequences choice process
It is important to understand the interaction of person factors and _____ factors.
situation
Skills dealing with human relationships and interactions are referred to as ______ skills.
soft
The best way to increase self-awareness is through:
taking self-assessments
For most jobs, candidates are selected for their ______ skills.
technical
Which theory of organizational behavior suggests that people are not inherently better than others but may perform better in a given job or situation due to the combination of person and situation factors involved?
the interactional perspective
Select examples of why people and environment are not static
the job market is ever changing as are employers opportunities and rewards change people each new person and their characteristics changes a situation
True or false: Careers can be tarnished by the unethical behavior of others.
true
According to research, which area are job applicants most likely to lie about?
work history
According to proponents of a contingency approach to management, in order to be effective as a manager, you need to
consider the situation before making a decision.
Which of the following groups were caught cheating in the 2019 college admissions scandal?
counselors parents college admissions consultants
The ability to motivate employees in different ways, provide useful feedback, and manage productive teams are all aspects of a manager's performance, and doing these things well gives a manager
credibility.
When there are two choices in a situation, and neither resolves the issue in an ethically acceptable manner, a(n) ______ exists.
ethical dilemma
Choosing among available options is not always a pure choice between right and wrong, which means that sometimes one faces a(n)
ethical dilemma.
When someone asks if you know right from wrong, that person is most likely questioning your
ethics
Which of the following is a form of cheating that occurs among school administrators?
falsifying transcripts and application materials
Which of the following are important to consider when selecting alternative solutions?
necessary resources who will be resisters who will be supporters
Select the levels that OB distinguishes among.
organizational individual group/team
An interdisciplinary field focused on understanding and managing people at work is _____.
organizational behavio
the definition of a(n) _____ is when our desired outcomes do not match the actual situation.
problem
The systematic process of closing gaps between a desired outcome and actual situation is called _____ _____
problem solving
Your understanding of who you are and what your preferences are can be improved by a process called _____ -_____.
self awareness
In organizational behavior, knowing when to apply OB knowledge and tools to a particular circumstance is an important part of:
the contingency approach
According to anonymous surveys, what percentage of high school students admitted to cheating on tests?
51
In the systems model of the organizing framework, what are the initial drivers of all outcomes?
person and situation factors
Which of the following statements about unethical behavior in the workplace is true?
Unethical behavior makes everyone in the workplace look bad
Which of the following best describes situation and person factors?
They are dynamic.
Which of the following are the three levels that OB distinguishes among?
individual group organizational
OB concepts can be applied to the problem-_____ process to overcome challenges and improve your performance.
solving
Which question is most important to ask during Step 2 of the 3-Step Approach to problem solving?
Why or how does this cause a problem?
It is known that the same event can:
affect people differently
A situation with two choices, neither of which resolve the situation in an ethically acceptable manner is called a(n) _____ _____
ethical dilemma
The myriad external elements that influence what we do, how we do it, and the outcomes of our actions are called
situation factors.
Problem-_____ efforts can be adversely affected if the problem is incorrectly identified.
solving
When making recommendations for solving a problem, it is important to link the recommendations to
causes
To solve problems effectively, it is important to consider necessary _____ , such as people who will provide support.
resources
What is the primary argument of the interactional perspective of organizational behavior?
Behavior is a function of interdependent person and situation factors.
Select ways employees can address unethical behaviors.
Accept the need to address ethics at work Treat ethics like business strategy Challenge the rationale behind decisions
Reward systems, decision making, leader behavior, and organizational culture are all affected by ______ conduct.
ethical
True or false: Technical expertise is the only factor that matters in getting a new job or advancing one's career
false
