CH. 1: Life Skills (Foundations)

What defines the cultural pulse of an organization?

A mission statement.

One action step for success is to practice doing whatever helps you maintain ____________________.

A positive self-image.

How long should a mission statement be?

At minimum of 1-2 sentences.

What is the most important life skill to remember and practice?

Being helpful and caring for others.

One of the most important life skills to remember and practice is ______________________.

Being helpful and caring towards others.

If a new topic seems particularly overwhelming, what is a good way to help remember the information?

Breaking the information into smaller segments.

How are acronyms created?

By the first letter of a series of words.

Organization

Categorizes information into smaller segments to make it more manageable.

What can physical activity such as exercise stimulate?

Clear thinking.

Game plan

Conscious act of planning your life, instead of just letting things happen

Repetition

Creates a firmer grasp on information, whether done in your head, out loud, written down, or practiced hands-on.

Life Skills

Day to day actions to help you be a productive and well-rounded person.

The ability to deliver truthful, even sometimes critical or difficult messages in a kind way is known as __________________.

Diplomacy

Be kind to yourself

Eliminate self-criticism

Displaying self-control and maturity is an indicator for which positives characteristic?

Emotional stability

Respect others

Exercise good manners at all times

Self-actualization

Fulfilling your potential

Which of the following is an example of a short-term goal?

Graduating from beauty school in six months.

Nancy has a fight with her daughter before going to work; she relives the entire fight with her first client on the morning. What is Nancy demonstrating?

Her lack of discretion by sharing a personal issues with a client.

Goal setting

Identifying long and short term objectives to help you decide what you want out of life

Visualize suceess

Imagine already working and being successful

What do you call aligning your behavior and actions with your values?

Integrity

Acronyms

Is created using the first letters in a series of words.

Mind mapping

Is used to create a visual representation of thoughts, ideas, or class notes.

What is an important life skill?

Learning how to take care of your finances.

Prioritization

Make a list of tasks that need to be done, in order of most to least important

Mnemonic

Memorization device that helps a person recall information

When you learn to say "no" firmly but kindly, and mean it, you are demonstrating which time-management technique?

Not taking on more than you can handle.

How long should your personal mission statement be?

One or two sentences.

___________ can be a roadblock to success, whereas learning from your mistakes can help you achieve success.

Perfectionism

What is an example of visualizing success?

Picturing yourself working competently with clients in your dream shop.

Writing a to-do list is a time management task that helps to do what two things?

Prioritization and organization.

"I will study tomorrow instead of today" is an example of which of the following?

Procrastination

What term is used to describe putting off what can be done today until tomorrow?

Procrastination

Procrastination

Putting off until tomorrow what you could do today

Build self-esteem

Read positive affirmations

What is an example of a life skill?

Seeing products through to completion.

The process of _________________ is fulfilling one's potential and requires a lifelong commitment.

Self-actualization

_________________ is based on inner strength and begins with trusting your ability to achieve set goals.

Self-esteem

To be ___________ means to be compassionate and responsive to other people.

Sensitive

Describe the difference between a short-term and long-term goal?

Short-term is accomplished in a year or less and long-term is accomplished in 2 years or more.

__________ will help the tone of your voice.

Smiling

Practice new behaviors

Speak with confidence, stand tall, and use proper grammar

Which is an example of a short-term goal?

Trimming five minutes off of the time it takes you to complete a service.

When note taking, how would someone identify main points?

Using key words and phrases.

What are the 4 mnemonics?

Word association, acronym, song and rhyme.

Note taking

Works off of cues, such as if a speaker writes something on the board.

SHAPES (which stands for Sensation, Heat regulations, Absorption, Protection, Excretion, and Secretion) is an example of __________________.

an acronym

Criticism blocks the creative mind from exploring ideas and discovering solutions, so be sure to _______________.

be positive

Emotional stability plays a key part in successfully handling which of the following situations?

confrontation

The ability to deliver tactful message even when it is difficult is called ________________.

diplomacy

Which is the ability to deliver truthful messages, even if it is difficult?

diplomacy

By not sharing the details of your relationship with a client, you are showing ___________________.

discretion

Which is an example of a long-term goal?

earning a master's degree

Not sharing clients' private information is an example of practicing ______________ behavior.

ethical

When you avoid sharing clients' private matters with others, even your closest friends, you are practicing which types of behavior?

ethical

Which of the following stimulates clear thinking?

exercise and recreation

What can help you to decide what you want out of life?

goal setting

What process would you use to identify long-term and short-term goals?

goal setting

What can you do to enhance your creativity?

improve your vocabulary

When you align your behavior and actions with your values, you are demonstrating ____________________.

integrity

Which is the term used to describe the day-to-day actions and capabilities that help a person to be productive and well-rounded?

life skill

When taking notes, using key words or phrases helps identify __________________.

main points

While taking notes, using key words or phrases helps to identify ___________________.

main points

Good life skills help you to achieve your _____________ best.

personal

By ____________ your goals, you will see where you need to focus your attention.

plotting

You can become successful by building on your strengths and practicing skills that help you maintain a positive _____________ ____________.

self image

The process of fulfilling one's potential is known as ___________ - ___________________________.

self-actualization

What are the two types of goals?

short term and long term

The cultural pulse of an organization often comes from _______________.

the mission statement

What time-management tool helps you prioritize tasks and activities?

to-do lists

If you are having a conflict at home, but know that once you get to work, you should put that aside to get the job done, you are showing a sense of ____________________.

work-life balance