ch 1 management

According to Mintzberg, which of the following are informational roles?

Disseminator, monitor, and spokesperson.

According to Mintzberg, which of the following are decisional roles?

Entrepreneur, disturbance handler, and negotiator.

Which of the following supervise rank-and-file employees and carry out day-to-day activities within departments?

First-line managers

As the Chief Executive Officer (CEO) of Organic Foods International, Rebecca signs major contracts with various food suppliers as well as many legal documents. Rebecca is playing the role of a

figurehead

While monitor is a type of _______ role, negotiator is a(n) ______ role.

informational; decisional

While spokesperson is a type of _______ role, liaison is a(n) ______ role.

informational; interpersonal

While figurehead is a type of _______ role, disturbance handler is a(n) ______ role.

interpersonal; decisional

According to Mintzberg, which of the following role is interpersonal?

leader

According to Mintzberg, which of the following role is informational?

monitor

When Samantha, manager at ABC International, seeks and receives information from both web and industry journals, she is acting as a

monitor

When Samantha, manager at ABC International, seeks and receives information from both web and industry journals, she is acting as a Group of answer choices

monitor

When Elizabeth is representing management side and is dealing with union representatives and labor agreements and settling terms of employees contracts and salary increases, Elizabeth is engaging in the role of a

negotiator.

Amani is the newly hired manager at MyCoffee, a global coffee roasting company. As part of her responsibilities, Amani often gives interviews to media outlets and speeches to community organizations. Amani is playing the role of a

spokesperson.

Which of the following describe coordinating activity?

As a manager at CBA Rides, Mason's primary responsibility is to bring together the work of others both inside his work unit and out.

Which of the following describe monitoring products and services activity?

As a production manager at Garden Tools International (GTI), Ellen frequently gets involved in planning, scheduling, and monitoring the design, development, production, and delivery of garden tools at GTI.

Which of the following are at the top of the hierarchy and are responsible for the entire organization, especially its strategic direction?

Executive managers

According to Mintzberg, which of the following are interpersonal roles?

Leader, liaison, and figurehead.

The interactive nature of management means that most management work is

controversial

While resource allocator is a type of _______ role, disseminator is a(n) ______ role.

decisional; informational

While entrepreneur is a type of _______ role, leader is a(n) ______ role.

decisional; interpersonal

As a production manager, Sylvia just received the report that the product output is 20 percent below the projected target. She immediately takes the corrective actions to remedy the crisis. Sylvia is engaging in the role of a

disturbance handle.

In the role of ______, managers seek to improve their businesses, adapt to changing market conditions, and react to opportunities as they present themselves.

entrepreneur

The influence of managers is most clearly seen, according to Mintzberg, in the figurehead role.

false

For managers, ______ skills involve the ability to work with people and understand employee motivation and group processes.

human relations

For managers, ______ skills refer to having the ability to use the tools, procedures, and techniques of their special areas.

technical

As monitors, managers are constantly scanning the environment for information, talking with liaison contacts and subordinates, and receiving unsolicited information.

true

According to Mintzberg, managers averaged ____ written and _____ verbal contacts per day with most of these activities lasting less than ____ minutes.

36; 16; 9

According to Mintzberg, disturbance handler is an interpersonal role.

false

As part of their responsibilities, all managers get involved in planning, scheduling, and monitoring the design, development, production, and delivery of the organization's products and services.

false

Community relations and external consulting are self-described activities of a manager's responsibilities.

false

For managers, in any organization, threats include product or service niches that are underserved, out-of-cycle hiring possibilities, mergers, purchases, or upgrades in equipment, space, or other assets.

false

Front-line managers in organizations devote more of their time to conceptual issues.

false

In the leader role, managers pass privileged information directly to subordinates, whereas in the disseminator role, managers send information to people outside of their organizations.

false

Kotter studied a number of successful general managers over a five-year period and found that they spend most of their time by themselves drawing up plans or worrying about important decisions.

false

Executive managers are at the top of the hierarchy and are responsible for the entire organization, especially its strategic direction.

true

For managers, threats include technological breakthroughs on the part of competitors, obsolescence in their organization, and dramatically shortened product cycles.

true

In a leader role, a manager counsels, communicates, and directs subordinates.

true

Which of the following describe controlling activity?

As a production manager, Jason evaluates and takes corrective action concerning the allocation and use of human, financial, and material resources at SBA Systems, Inc.

Which of the following describe supervision activity?

As the consumer division head of JNJ Systems, Riya continually oversees the work of her subordinates.

Which of the following describe customer relations and marketing activity?

At ABC Accounting, Inc. Margo's primary responsibility is to attract and retain new clients.

Which of the following describe internal consulting activity?

Sophia routinely uses her technical expertise to solve her company's problems, acting as an agent for organizational change and development at her organization.

Which of the following describe long-range planning activity?

Suzie occupying an executive position at ABC Manufacturing is frequently involved in strategic planning and development.

In a liaison role, a manager performs formal duties like greeting customers and signing contracts.

false

Which of the following describe environmental scanning activity?

Julie, a marketing manager at TTY Tools, continually watches for changes in the business environment and monitor business indicators such as economic indicators and business cycles.

James is the production manager at a large toy manufacturing company. James believes that one of his critical role is to train, counsel, motivate, and direct his subordinates. This represents which role, according to Mintzberg?

Leader