Ch 10 Mindtap

For each example, determine whether the appraisal is more likely to be administrative or developmental. 1. Lila is demoted after receiving a poor performance appraisal. 2. In the course of discussing his performance appraisal, Mike and his manager look for ways to resolve the problems that slow down the assembly line.

1. Administrative 2. Developmental

Indicate whether each of the following questions is legal or illegal. 1. If hired, can you provide proof of your legal right to work in the United States? 2. Are you a citizen of a country outside of the United States? If so, which one? 3. If you knew that one of your coworkers had submitted phony expense reports because she was on the verge of losing her house, would you tell your boss? Why or why not? 4. What religion, if any, do you practice?

1. Legal 2. Illegal 3. Legal 4. Illegal

Complete the following table by identifying whether each example belongs in a job description or a job specification. Ex1. Duties Prepares recruitment literature and job advertisements for applicant placement Reviews résumés to identify qualified applicants Conducts interviews to determine applicant's suitability for employment Ex2. Qualifications Bachelor's degree Must have five years of restaurant experience Must have experience cooking in fast-paced environment Communication skills in both Spanish and English a. Job Description b. Job Specification

1. a. Job Description 2. b. Job Specification

Complete the following table by identifying whether each example belongs in a job description or a job specification. Ex1. Education Requirements This job requires a four-year college or university degree with major course work in human resources management, business administration, or industrial psychology. Must have at least one course in statistics and one in research methods. Ex2. Job Responsibilities Work with project manager to generate monthly billing for projects. Ensure timely collections. Review subcontractor/material lien waivers. Coordinate project financial closeout. a. Job Description b. Job Specification

1. b. Job Specification 2. a. Job Description

Match each training example with a training objective by entering the letter of the example in the answer space next to the objective. 1. Students are put into pairs. One person plays the role of a customer who wants a very specific type of arrangement with out-of-season flowers, and the other person plays the role of the florist who must suggest more suitable materials while still fulfilling the customer's needs. 2. Students read The Encyclopedia of Flower Arranging by Rona Coleman and Sylvia Pepper. 3. Students are shown three different flower arrangements and are asked to critique the materials and technique used in each arrangement. a. Impact information and knowledge. b. Develop analytical and problem-solving skills. c. Practice, learn, or change job behaviors

1. c. Practice, learn, or change job behaviors 2. a. Impact information and knowledge. 3. b. Develop analytical and problem-solving skills.

This 1.___________ a case of sexual harassment because: 2. 1.A. is 1.B. is not 2.A. Lucy told Kalil that she was interested in a relationship 2.B. Lucy indicated that Kalil's affections were unwanted, and he persisted in approaching her 2.C. Kalil is a transgendered man, so he cannot sexually harass women 2.D. Management did not do anything to stop the harassment from occurring

1.A. is 2.B. Lucy indicated that Kalil's affections were unwanted, and he persisted in approaching her

PERFORMANCE REPORT: This report summarizes the ratings* given to you by your manager (MGR), peers (PEER), and direct reports (DR). 1.Employee completes work before deadlines. MGR = 4.5, PEER = 4.0, DR = 3.02.Employee offers to help team with work. MGR = 4.0, PEER = 4.0, DR = 4.03.Employee annoys and irritates coworkers. MGR = 2.5, PEER = 2.0, DR = 3.5 * Ratings based on a scale where 1 = Almost never, and 5 = Almost always. 1. This form tells you that the waste management company uses a: A. 360-degree feedback appraisal process B. Graphic rating scale C. Behavioral observation scale 2. This form is likely to be: A. Effective B. Ineffective

1A. 360-degree feedback appraisal process 2A. Effective

Last month, Denise lost two of her worst employees. This 1.____________ turnover is 2.___________ for the gym. Denise should consider implementing 3.______________ plan, which is good for dealing with all types of turnover. 1a. functional 1b. dysfunctional 2a. good 2b. bad 3a. a profit-sharing 3b. an early retirement incentive program 3c. a commission 3d. an employee stock option

1a. functional 2a. good 3c. a commission

While reviewing performance evaluation reports, you notice that all of the employees have been rated "average." There are no outstanding performers and no poor performers. This is an example of a 1._______________ error. 2._____________ training will help the manager to evaluate performance more accurately. 1a. halo 1b. central tendency 1c. leniency 2a. Frame-of-reference 2b. Subjective measures 2c. 360-degree feedback

1b. central tendency 2a. Frame-of-reference

Use your knowledge of selection tests to identify the types of tests described in the following table. 1. The SAT and Minnesota Clerical Test are examples of these tests, which show whether a person has the specific abilities needed to do a particular job. 2. The General Aptitude Test Battery (GATB) is an example of this type of test, which measures a person's thinking and reasoning abilities, including verbal and numerical aptitudes. 1a. Work sample test 1b. Assessment center test 1c. Honesty/integrity test 1d. Aptitude test 2a. Cognitive ability test 2b. Physical ability test 2c. Personality test 2d. Biodata test

1d. Aptitude test 2a. Cognitive ability test

If Denise decides to pay above market wages, she will find that she: A. Attracts and keeps better employees B. Increases the gym's overall costs C. Decreases the profitability of the gym D. Loses employees to turnover

A. Attracts and keeps better employees

Which of the following actions is the first step in the recruiting process for a new position within a company? A. Conduct a job analysis B. Determine the compensation level for the job C. Network with sources of job applicants D. Write a job announcement

A. Conduct a job analysis

Which of the following actions could you take to implement your decision? A. Create a job posting B. Contact a local college recruiting office C. Publish an advertisement on an Internet job site

A. Create a job posting

A job analysis helps to establish that selection tests are: A. Valid B. Professionally developed C. Cost effective D. Well written

A. Valid

Roses are red, Violets are blue, You ignore my advances, But more will ensue. Love, Kalil Based solely on the words on the valentine, this could be a case of __________________ hostile work environment sexual harassment. A. hostile work environment B. quid pro quo

A. hostile work environment

You are a manager at Abrasivebit, a drill bit manufacturer. Recently, your boss asked you to hire a new field service technician. You are now ready to begin recruiting. You know that if you use _______________ recruiting, you will be likely to improve employee morale, so you decide to use that approach. A. internal B. external

A. internal

Which of the following actions could you take to implement your decision? A. Design a career path B. Publish an advertisement on an Internet job site C. Create a job posting

B. Publish an advertisement on an Internet job site

After expenses, Denise cleared $500,000 last year. She is thinking about giving some of this money to her employees in what is known as _________________ plan. A. an employee stock ownership B. a profit-sharing C. a piecework D. a commission

B. a profit-sharing

You are a manager at Lulloz, a production company for children's music. Recently, your boss asked you to hire a new music production director. You are now ready to begin recruiting. You know that if you use ______________ recruiting, you will be likely to bring new ideas into the company, so you decide to use that approach. A. internal B. external

B. external

In order to win a _______________ hostile work environment case, the victim must prove that management knew, or should have known, about the problem and did nothing about it. A. quid pro quo B. hostile work environment C. harassment

B. hostile work environment

Structured interviews make especially good predictors of job success when paired with a _________________ test. A. personality B. biodata C. cognitive abilities D. work sample

C. cognitive abilities

Which of the following are advantages of e-learning? Check all that apply. a. Reduces travel costs b. Increases workplace productivity c. Lowers training development costs d. Decreases employee stress

a. Reduces travel costs b. Increases workplace productivity d. Decreases employee stress

In cases where sexual harassment may have occurred, which of the following CEO responses would be appropriate? Check all that apply. a. Go talk to your supervisor about this. b. Our company policy prohibits harassment of any kind. Let's get HR involved so we can straighten this out. c. I'm going to fire the person who harassed you right now. d. Please tell me exactly what happened.

b. Our company policy prohibits harassment of any kind. Let's get HR involved so we can straighten this out. d. Please tell me exactly what happened.