CH-12 System Management

Which port does Telnet use?

23

You recently installed a Windows 10 system. During the installation process, you elected to sign into the system using a local user account. After using the system for a time, you decide to begin using an online Microsoft account to authenticate to the system instead. Click the Settings app option you would use to do this.

Accounts

You have a Windows system shared by three shift workers. Files that are used by all users are stored on the D:\ drive in various folders. The users have created hundreds of files on this drive and sometimes experience difficulty finding the files they need. What should you do?

Configure indexing to include the D:\ drive.

What is the technology that protects the intellectual property rights of publishers and restricts the use of copyrighted works to those who have paid the necessary licensing fees?

DRM

On a Windows system, which Task Manager tab would you use to adjust the priority given to a specific program?

Details

You want to configure User Account Control so that you see the permission prompt only when programs try to make changes to your computer (not when you make changes). You do not want the desktop to be dimmed when the prompt is shown. What should you do?

Disable Secure Desktop

Collection of network resources

Domain

A user calls to report a problem. She is trying to install an application on her new Windows 10 system, but cannot. Her user account is a member of the Users group on the system. What do you suspect is causing the installation issue?

Her group membership does not allow her to install new software.

Which of the following terms describes a Windows operating system patch that corrects a specific problem and is released on a short-term, periodic basis?

Hotfix

Page file usage

Identifies the amount or percentage of the page file that is being used.

You have a laptop running Windows 10. User Account Control (UAC) has been disabled. How would you re-enable UAC on the laptop? (Select TWO. Each choice is complete solution.)

In the Control Panel, select System and Security and then Security and Maintenance. In the Control Panel, select User Accounts and then User Accounts.

Which tool can you use to view (but not modify) hardware and configuration information for your computer?

Msinfo32

Network resource in the directory

Object

Logical organization of resources

Organizational Unit

Bryce's computer is acting unusually sluggish today. He calls you, an IT technician, to see if you can find out what is going on and to improve his computer's performance. You run Task Manager on Bryce's computer and find that a suspicious application has nearly 90% CPU utilization. Which of the following can be used from Task Manager to stop the application from running?

Right-Click > End Task

Which of the following can be used to create a secure connection to a remote server?

SSH

You need to enable Remote Desktop on a user's Windows 10 system so that you can manage it over the network from your office. Click the Control Panel option you use to accomplish this task.

System and Security

Which Windows tool lets you perform automatic backups at regular times (such as on specific days at specific times)?

Task Scheduler

The Hide Programs option setting is configured for a specific user as follows: After logging in, the user is able to see the Programs option. Why does this happen?

The GPO linked to the user's organizational unit is applied last, so this setting takes precedence.

forest root domain

The first domain created in an Active Directory forest.

tree root domain

The highest level domain in a tree

Which of the following is true of the way many large digital media vendors are using Digital Rights Management technology? (Select TWO.)

They are moving away from DRM because of several key shortcomings in the technology. They are adopting alternatives to DRM such as encouraging customers to not illegally share digital files.

You use your computer to type documents in Portuguese that will be sent to Brazil. You purchase a second keyboard designed specifically for Portuguese. Which Windows setting would you use to configure your computer for the new keyboard so you can switch between the Portuguese and English keyboards?

Time & Language

What is the purpose of the dxdiag tool?

View information related to DirectX operation.

Prevents the policy from being enforced

disabled

Does not change the current setting for the policy

not configured

Which command would you use to display a simple list of all processes running on a Linux distribution that uses either RPM or dpkg for package management?

ps -e

Group of related domains

tree

Which port must be opened in the firewall of a Windows system so that a Remote Desktop connection can be established?

3389

When assisting users, a technician often uses the Mac OS Force Quit functions and the Linux kill command. Which of the following situations would require their use?

A runaway application does not respond to user input.

Domain Controller

A server that holds a copy of the Active Directory database that can be written to.

You are the owner of a small startup company consisting of only five employees. Each employee has their own computer. Due to the type of services your company offers, you don't foresee the employee count increasing much in the next year or two. As a startup company, you want to keep costs low and facilitate easier file sharing, internet access, printers, and other local network resources. Which of the following would be the BEST implementation for your business?

A workgroup

What is the name of the service included with the Windows Server operating system that manages a centralized database containing user account and security information?

Active Directory

While using a new Windows system, you find that the double-click speed setting on the mouse pointer is set much slower than you would prefer. You want to increase the double- click speed setting. Click the tab you would use in the Mouse Properties window to do this.

Buttons

You manage a group of 20 Windows workstations that are currently configured as a workgroup. You have been thinking about switching to an Active Directory configuration. Which advantages would you gain by switching to Active Directory? (Select TWO.)

Centralized authentication Centralized configuration control

You want to configure your Windows 10 workstation so that it can get Windows updates directly from other Windows 10 systems on the network that have already downloaded them from Microsoft. Click the Settings app option you would use to do this.

Choose how updates are delivered

Which category can you use in Control Panel to control how times, dates, numbers, and currency are formatted and displayed for your computer?

Clock and Region

You want to make sure that you always have the latest patches installed on your workstation for an order entry application created by DataComLink corporation. What should you do? (Select TWO.)

Configure the application to automatically download and install updates as they are released. Check the DataComLink Website regularly for patches and updates to the software.

You are working on your computer when a person from the shipping department delivers a new external solid state drive (SSD) you ordered. When you plug the drive into your USB port, Windows cannot find a suitable device driver for the drive. To BEST resolve this issue, from which of the following Windows consoles would you access Device Manager?

Control Panel

You manage Windows desktops for your organization. You recently updated all of your workstations to Windows 10. Your organization relies on a particular application, which worked correctly on Windows 7, but now does not run in Windows 10. You have checked the application vendor's website, but they do not provide a Windows 10 update. What are your options for running the application? (Select TWO)

Create a virtual computer that runs Windows 7. Run the virtual computer each time the application runs. Run the application in Compatibility Mode.

You manage a large number of workstations that belong to a Windows domain. You want to prevent anyone that might try to gain access to a computer from guessing login information by trying multiple passwords. Which default GPO contains a policy you can enable to guard all computers in the domain against this security breach?

Default Domain Policy

Users have been experiencing periodic system lockups that generate the same error message. After checking Microsoft's website, you find that a hotfix is available to address the issue. What should you do next?

Deploy the hotfix on a test computer.

You want to configure User Account Control so that when a UAC prompt is shown, the desktop is not dimmed, allowing you to continue working without responding to the prompt immediately. What should you do?

Edit settings in the Local Security Policy.

You provide desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems with an application. He tries to describe what he is doing in the application, but you just can't understand what he is doing that might be causing the problem. What should you do?

Establish a Remote Assistance connection and watch what the user is doing.

You provide desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems installing a new device. You try to tell the user how to update the driver for the device over the phone, but he is having a hard time understanding your directions and is becoming frustrated. What should you do?

Establish a Remote Desktop connection and update the driver.

A user has complained about not being able to remove a program that is no longer needed on a computer. The Programs option is not available in Control Panel. You suspect that a policy is enabled that hides this option from the user. But after opening the Local Group Policy Editor, you see that the policy to hide Programs is not configured. You know that other users in this domain can access the Programs option. To determine whether the policy is enabled, where should you look next?

GPOs linked to organizational units that contain this user's object.

On a Windows system, which of the following is true of groups?

Group members have the access rights assigned to the group.

Which of the following actions directly improves system security on a Windows workstation?

Install the latest updates.

Don is an accountant in the Finance department. For the last several months, he has been testing an online accounting program. After speaking with his manager, Don receives permission to download a streamlined version of the software, which requires a local installation. Don downloads the application and tries to install it, but the operating system will not allow him to. Out of frustration, he calls the help desk. The help desk sends a technician to Don's machine while Don is out to lunch. The technician installs the application without issue. Which of the following is the most likely reason Don could not install the application?

Insufficient permissions

You are managing a workstation that is not part of a Windows domain. Users on this computer should not be permitted to download applications from the Windows Store. Which administration tool can you use to enable a policy that turns off the Store application for all users on this computer?

Local Group Policy Editor

You work in the IT department. To perform your daily tasks, you often use many of the Windows consoles, such as the Device Manager, Hyper-V Manager, and the Performance Monitor. Although each of these can be accessed from various locations in Windows, you want one location from which these common tools can be accessed. Which of the following system utilities would BEST provide this capability?

MMC

Which utility allows you to choose Selective Startup in Windows?

Msconfig (System Configuration)

One software license model allows software to be freely distributed, downloaded, and installed without paying a license fee, but often requires a fee for support, training, or added functionality. What is the name of this model?

Open source

You need to use Task Manager to analyze memory utilization on a Windows system. For example, you need to see how much system RAM is currently in use and how much is available. Click on the tab in Task Manager that you would use to do this.

Performance

You are an IT technician for your company. Rachel, who works at the receptionist desk, thinks her Windows 10 machine is running slowly today and calls you to see if you can speed it up. None of the other employees have called regarding any related issues, so you suspect it is an issue with Rachel's computer, perhaps a malfunctioning application. To help troubleshoot Rachel's computer, you run Task Manager. Which of the following tabs would be the MOST helpful for getting an overall view of how her computer is running? (Select TWO).

Performance Processes

Which tool can you use to gather and display statistics that help you monitor the operation of a Windows system?

Performance Monitor

Which of the following is true of online software activation? (Select THREE.)

Persistent activation may require the license to be continuously re-activated online at a preconfigured interval. Before running a newly installed application, the user must activate their license online on the software vendor's website. With personal software licenses, the limit is usually one to three online activations.

While using a new Windows system, you find that the mouse pointer tracks much more slowly on the screen than you would prefer. You want to increase the mouse pointer speed. Click the tab you would use in the Mouse Properties window to do this.

Pointer Options

You are an IT technician for your company. Jodie, a receptionist, thinks her Windows 10 machine is running slowly today and calls you to see if you can speed it up. None of the other employees have called regarding any related issues, so you suspect it is an issue with Jodie's computer, perhaps a malfunctioning application. To help troubleshoot Jodie's computer, you run Task Manager. Which of the following tabs would be the MOST helpful for getting an overall view of how Jodie's computer is running? (Select TWO).

Processes Performance

What is the purpose of the Microsoft Management Console (MMC)? (Select TWO).

Provide a shell for running snap-ins. Provide a common user interface for performing system administration tasks.

Which tool lets you view and directly edit the registry?

Regedit

Which of the following remote access mechanisms on a Windows system lets you watch what a user is doing and, if necessary, take control of the user's desktop to perform configuration tasks?

Remote Assistance

A user works primarily in your organization's production area. However, she frequently needs to access data stored on her Windows 10 desktop system in her office while on the production floor. She would like to be able to use a system in the production area to remotely access her desktop system using a network connection. Which groups on her desktop system could you make her user account a member of to enable this configuration? (Select TWO.)

Remote Desktop Users Administrators

A home office user employs a technician to secure a Windows computer. To secure the local accounts, which of the following actions should the technician perform? (Select TWO).

Rename the Administrator account. Disable the Guest Account.

Site

Represents a group of networks that are connected with high-speed links.

Subnet

Represents a physical network segment.

Which tool can you use to display hardware utilization statistics that tell you about the operation of your computer?

Resource Monitor

Jodie's computer is acting unusually sluggish today. She calls you, an IT technician, to see if you can find out what is going on and to improve her computer's performance. You run Task Manager on Jodie's computer and find that a suspicious application has nearly 90% CPU utilization. Which of the following actions can you take from Task Manager to stop the application from running?

Right-click > End task

Which of the following paths opens the Computer Management tool in Windows 10? (Select TWO).

Right-click the Windows icon and select Computer Management. In the Control Panel, open System and Security > Administrative Tools and then double-click the Computer Management icon.

Which of the following network services or protocols uses TCP/IP port 22?

SSH

Occasionally, Rachel works from another Mac in her office, rather than her own, and needs to be able to access her Mac while she is away from her desk. Which option can Rachel use to access her MAC?

Screen Sharing

A small business hires an after-hours cleaning service that is known to have a high turnover of employees. They want to prevent unauthorized access to their computers, but do not want to spend money on new hardware. Which of the following is the BEST solution?

Set login time restrictions.

You recently installed several applications on a Windows system. After doing so, you notice that the system takes much longer to boot up. You suspect that the new applications include one or more helper applications that are automatically loaded when the system boots. To improve performance, you want to identify any such helper applications and disable them. Click on the tab in Task Manager that you would use to do this.

Startup

Your job functions have recently changed. As a result, you find that you are needing to work with more running programs on your Windows 10 computer at a time. Although you haven't seen these in the past, you are now starting to receive error messages warning you of low virtual memory. However, no additional RAM can be added to your computer. Which of the following Control Panel utilities would BEST allow you to eliminate or reduce the number of error messages?

System

A new computer has been added to the Sales department and needs to be joined to the CorpNet domain. Which of the following System Properties settings MUST be used to make the change?

System Properties > Computer Name

You manage a Windows system. You want to view information about all of the programs running on your system and sort each program by the amount of memory and CPU that the program uses. Which tool should you use?

Task Manager

You manage a Windows system. You want to view information about your computer, including the CPU utilization and information about disk I/O operations. Which tools could you use to do this? (Select TWO.)

Task Manager Performance Monitor

Your computer has a quad-core processor that supports multithreading installed. Given that the system is running Windows, how can you verify whether multithreading has been enabled?

Task Manager can display CPU utilization graphs for eight processors.

You have an application that you would like to run on your Windows workstation every Monday at 3:00 p.m. Which tool would you use to configure the application to run automatically?

Task Scheduler

You would like to run an application on your Windows workstation every Monday at 3:00 p.m. Which tool would you use to configure the application to run automatically?

Task Scheduler

Commit charge

The amount of memory that has been assigned to running processes

Disk time

The amount of time that the disk subsystem is busy reading from and writing to disk.

Processor utilization

The amount of time the processor spends performing non-idle tasks.

Memory pages per second

The number of hard faults that occur each second.

Disk queue length

The number of read and write requests that are waiting to be processed.

Your computer seems to be running slowly. In particular, you notice that the hard drive activity light stays lit constantly when running multiple applications and switching between open windows, even though you aren't saving large files. What could you do to troubleshoot the problem? (Select two.)

Use Task Manager to monitor memory utilization. Use Resource Monitor to monitor memory utilization.

Which Windows component prompts the user for credentials or permission to protect against unauthorized activities, such as an unintended software installation?

User Account Control (UAC)

What is the purpose of the Services snap-in?

View and manage software programs running in the background.

Recently, a Windows 10 update was automatically downloaded and installed on your Windows 10 system. After you install the update, your contact manager database application no longer works correctly. You want to uninstall the latest updates to see if the application starts working again. Click the option you would use in the Settings app to do this.

View your update history

You work for a large company as the IT administrator. With the many external attacks being perpetrated in the form of security breaches being found in applications, you are concerned that your Windows 10 computers may be vulnerable. You also want to ensure that Windows is using the latest features. Which of the following would BEST protect your computers?

Windows updates

Your organization has 20 employees who need an accounting software update installed. Due to a miscommunication, the purchaser only paid to update 10 licenses. The software company issued a paper license and a single key for updating 10 users. Since this is an enterprise paper license, there is no mechanism that enforces a limit to the number of times the key can be used, so you decide to go ahead and update all 20 users. What are the possible consequences of this decision? (Select TWO.)

You risk losing your job. You expose your company to litigation by violating the software license agreement.

You want to create a new user account on a Windows system that can create and edit private files, start and stop the system, install applications, and add new device drivers. Which group should this user be a member of?

administrators

You're using a Linux distribution that uses Debian Package Manager (dpkg) for package management. Which command would you use to install httpd, the Apache HTTP Server package, and all its dependencies?

apt-get install httpd

Causes the policy to be enforced

enabled

Collection of related domain trees

forest

You are an IT administrator troubleshooting a Windows-based computer. After a while, you determine that you need to refresh the group policy on that computer. Rather than rebooting the computer, you open a command prompt from which the refresh can manually be completed. Which of the following is the BEST command line tool to run to accomplish this task?

gpupdate

You need to create a user account on a Windows system that can create files, run applications, and install printers when the driver for the printer already exists on the computer. You want the user to have only the minimum rights necessary on the computer. Which group should this user be a member of?

users

You're using a Linux distribution that uses RPM for package management. Which command would you use to install httpd, the Apache HTTP Server package, and all its dependencies?

yum install httpd

You're using a Linux distribution that uses RPM for package management. Which command would you use to display a list of all packages available for installation within the internet repositories configured on this system?

yum list available

You're using a Linux distribution that uses RPM for package management. Which command would you use to check to see if the httpd package, the Apache HTTP Server package, is installed?

yum list installed httpd