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What is the first step in developing a training plan? -Determining which training methods are available -Determining what needs exist -Determining motivation levels -Determining which training methods work best for current needs

Determining what needs exist

Which of the following refers to teaching managers and professionals the skills needed for both present and future jobs? -Development -Reinforcement -Coaching -Training

Development

In what way do professional union organizers try to convince workers of the benefits of a union? -Collecting authorization cards -Establishing a potential bargaining unit -Contacting the National Labor Relations Board -Distributing literature

Distributing Literature

Sales commissions and bonuses represent special compensation opportunities that are usually tied to performance, and they are examples of _____. -wages -salary -incentives -benefits

Incentives

What has changed human resource management (HRM) into an area of growing importance for most firms? -Haphazard compensation systems -Increased legal complexities -Decreased productivity due to human interaction -Unionization of many industries

Increased legal complexities

What contributed to the decline in union membership in the mid-1950s? -Strengthening of the manufacturing sector -Increased standard of living -Fears of job insecurity -Decreased globalization

Increased standard of living

Which of the following is a type of contingent workers? -Knowledge workers -Entrepreneurs -Arbitrators -Independent contractors

Independent contractors

Which type of decision addresses what to pay each specific employee in a particular job? -Individual wage decision -Job evaluation -Wage-level decision -Wage-structure decision

Individual wage decision

Kamiya has been asked to forecast the supply of labor available for an upcoming project. What should Kamiya include in her forecast? -Internal and external supply -Replacement of managerial positions -Turnover and promotions -Skills and abilities of current employees

Internal and external supply

What is a consideration of current employees as candidates for openings? -Job analysis -External recruiting -Internal recruiting -Validation

Internal recruiting

Yui needs to conduct an assessment of how well employees are doing their jobs so that she can determine training needs. What should Yui use? -Recency error -Job analysis -Validation -Performance appraisal

Performance appraisal

Darien has just finished a job analysis of the key positions in his department. When he presented it to HR, they asked Darien to also identify job specifications. What should Darien include in the job specification section? -Duties -Skills -Tools -Working conditions

Skills

Which of the following is true of contingent workers? -They attract high starting salaries. -Their use requires careful planning. -They always have equal access to employee benefits. -They perform better than permanent employees.

Their use requires careful planning.

Which type of decision is a management policy decision about whether a firm wants to pay above, at, or below the going rate for labor in the industry or the geographic area? -Wage structure -Individual wage -Job evaluation -Wage-level

Wage Level

Hua's firm does not allow a manager to make more than three times what the manager's lowest paid direct report earns. Which type of pay decision is this? -Wage structure -Individual wage -Wage level -Benefit level

Wage structure

In what way is the tangible measure of the value of a person to the organization expressed? -In wages -In career planning -With compensation -With benefits

With compensation

Aviva fell at work and broke her foot. Which type of benefit can she expect from her employer? -Workers' compensation -Health insurance -Pay for time not worked -Social Security

Workers' compensation

Which of the following is a legally required benefit? -Retirement plans -Pay for time not worked -Day care -Workers' compensation

Workers' compensation

By the year 2019, about what percent of the U.S. workforce belonged to unions? -5.5 percent -50.5 percent -25.5 percent -10.3 percent

10.3 percent

Before the National Labor Relations Board will agree to hold an election, how many employees in the potential bargaining unit must express interest in the unionization of the work? -50 percent plus one -20 percent -30 percent -50 percent

30 percent

At TruTech Enterprises, the managers are evaluated by their boss, their peers, and their subordinates. This is known as _____. -performance feedback -360-degree feedback -a halo error -the recency effect

360-degree feedback

When a wronged employee discusses an alleged contract violation with the immediate supervisor, which process has been initiated? -The union-organizing process -Arbitration -Collective bargaining -A grievance procedure

A grievance procedure

In order for the union to become certified, how many votes must it get during the ballot process? -Two-thirds of all eligible voters -A simple majority of all those who voted -Two-thirds of all those who voted -A simple majority of all eligible voters

A simple majority of all those who voted

Which of the following job elements is listed under the job specification? -Tools -Working conditions -Abilities -Equipment

Abilities

Which of the following best describes affirmative action? -Affirmative action prevents race, sex, age, and nationality discrimination of an organization's employees. -Affirmative action requires an equal salary be paid to men and women for doing the same job. -Affirmative action is intentionally hiring qualified employees from underrepresented racial, sexual, and ethnic groups in a firm. -Affirmative action ensures that employees hired are from a culture similar to that of an organization's existing employees.

Affirmative action is intentionally hiring qualified employees from underrepresented racial, sexual, and ethnic groups in a firm.

Ramon is bidding on a large government contract. As part of his bid, he is required to spell out employment goals for his firm, as well as how his firm will find and hire employees from underrepresented groups. Which of the following must Ramon submit with his bid? -Talent management plan -Retirement income security plan -Employment-at-will plan -Affirmative action plan

Affirmative action plan

Eli, a 50-year-old computer expert, applied at a software firm, but he was not given the job. He was told that the firm was looking for someone who can design software for the younger generation, who use mobile technology. Which act did this firm violate? -Employee Retirement Income Security Act of 1974 -Age Discrimination in Employment Act -Labor-Management Relations Act -Affirmative Action

Age Discrimination in Employment Act

Who makes up a bargaining unit? -Those employees who are hourly workers -Those employees who sign authorization cards -All employees of the organization -All employees eligible to vote in the election

All employees eligible to vote in the election

Paramita's firm provides tuition assistance for any of its employees who take approved courses to either help them in their jobs or toward a degree. This is an example of what? -An incentive -An employee service benefit -A bonus -An insurance benefit

An employee service benefit

Where can a recruiter or manager get information about an applicant's previous work history? -Replacement chart -Job description -Application form -Test results

Application form

How does a new union organize itself? -By defining a bargaining unit -By going to arbitration -By officially signing up members and electing officers -By collecting employee signatures on authorization cards

By officially signing up members and electing officers

Based on a Supreme Court ruling, it is illegal to make discriminatory action against the LGBTQ community. Which act did the Supreme Court make this decision based on? -Title VII -Labor-Management Relations Act -Americans with Disabilities Act -Civil Rights Act of 1964

Civil Rights Act of 1964

Jinhoon works for a small firm, and it cannot afford to hire software programmers on a full-time basis. However, when he has special projects, he has a list of programmers he calls to work on them. Jinhoon pays them either a flat rate or by the hour, but he does not guarantee work or provide benefits. Which type of workers does Jinhoon use for these special projects? -Employment-at-will -Contingent -Internal -Human capital

Contingent

How does BARS overcome some of the limitations of standard rating scales? -It considers information only from the employee's most recent performance. -The manager sets a point on each scale that best reflects her or his assessment of the employee on that scale. -Each point on the scale is accompanied by a behavioral anchor. -The employee's boss, peers, and subordinates all provide ratings.

Each point on the scale is accompanied by a behavioral anchor.

The firefighters in several cities in the area have been working long hours, and they feel they are underpaid. They have been picketing for increased wages, additional staff, and fewer hours. However, they are considered essential to the security of the country. What can be done to force them back to work? -Enforce Executive Order 11246. -File a claim with the Department of Labor. -Enforce the National Emergency Strike provision. -Enforce the National Labor Relations Act.

Enforce the National Emergency Strike provision.

Lupita knows she must pay her plant floor workers overtime when they work more than 40 hours per week. She also knows that she does not have to pay her managers overtime; however, she is uncertain about her front-line supervisors and team leaders. Which act should Lupita review to find answers to this issue? -Fair Labor Standards Act -National Labor Relations Act -Title VII of the Civil Rights Act -Equal Pay Act of 1963

Fair Labor Standards Act

When a new position in her collective bargaining unit opened up, Anke thought she should get the position because she had similar experience at a previous job. However, the job went to someone who had more seniority, but less skill. Anke thought this was unfair. What is the first thing Anke should do to ensure the contract was enforced correctly? -Go on strike. -File a grievance. -Arrange a decertification process. -Ask an arbitrator to review the decision.

File a grievance.

Ahmed, the head of human resources (HR), is reviewing a five-year strategic plan that projects 15% annual sales growth. Based on this projection, the human resource department estimates that the company will need an additional 75 employees during the plan period. Which HR planning tool did Ahmed use to identify this need? -Job analysis -Recruiting -Employee information system -Forecasting

Forecasting

When a firm is setting actual wages on the basis of survey data and wage structures, what can be used to manage the administration of the wage process? -Individual wage decisions should be addressed. -Job evaluations should be conducted. -Group jobs of equal value into wage grades. -Determine average wages in local labor markets.

Group jobs of equal value into wage grades

Which of the following allows the assessment of an employee on one dimension to spread to ratings of that employee on other dimensions? -Confirmation bias -Halo error -Recency error -Outcome bias

Halo error

At Zereth's company, all the drivers are unionized. However, the drivers feel that the union is not representing the workers appropriately and that they could receive better pay and benefits without a union. What step might these drivers take to remove the union? -Hold a decertification election. -Engage in collective bargaining. -Sign authorization cards. -File a grievance.

Hold a decertification election.

To manage its growing employee base, East Spring Company has created a new department that is responsible for attracting and retaining a qualified workforce. This action demonstrates the company's commitment to invest in which type of capital? -Physical -Financial -Human -Organizational

Human

What is the set of organizational activities directed at attracting, developing, and maintaining an effective workforce? -Recruiting -Human capital -Affirmative action -Human resource management

Human resource management

Arayla was working on performance reviews for her staff. While she was working on them, she was interrupted by a call from a client who wanted to share with Arayla how much they enjoyed working with the new account manager Arayla assigned to them. How might this information cause Arayla to make a halo error on that employee's performance appraisal? -If a special performance test is used to assess her performance -If 360-degree feedback is used to assess her performance across multiple dimensions -If the feedback is used to assess her performance across multiple dimensions -If recent performance is weighed more heavily to assess her performance

If the feedback is used to assess her performance across multiple dimensions

Benjamin needs to hire a new staff member. How could he benefit from using a skills inventory to find his new hire? -It identifies each important managerial position in the organization, who occupies it, how long he or she will probably remain in the position, and who is or will be a qualified fill-in. -It can list the duties of a job, the job's working conditions, and the tools, materials, and equipment used to perform it. -It outlines the skills, abilities, and other credentials needed to do the job. -It can quickly locate all the employees in the organization who are qualified to fill the position.

It can quickly locate all the employees in the organization who are qualified to fill the position.

Which of the following is true of ranking, a common method of employee appraisal? -It compares employees against a fixed standard. -It provides useful information for feedback because it details the quality of one's work. -It uses a standardized condition to assess employees. -It compares employees directly with each other and orders them from best to worst.

It compares employees directly with each other and orders them from best to worst

When an agreement for a labor contract has been reached, what must occur before it becomes binding? -Employees must be given a chance to opt out of unionization. -It must be ratified by membership. -The collective bargaining unit must be identified. -The National Labor Relations Board will certify the election.

It must be ratified by membership.

Which of the following is true of a good benefit plan? -It will stimulate higher performance levels. -It is generally inexpensive to buy and administer. -It should include redundancies in coverage. -It will encourage people to join an organization.

It will encourage people to join an organization.

Montazar has been asked to update the nature of jobs in his department, including tools, information, and equipment employees use. What has Montazar been asked to update? -Realistic job preview -Job specification -Skills inventory -Job description

Job description

What do organizations use to attempt to assess the worth of each job relative to other jobs? -Indirect compensation -Compensation -Job evaluation -Labor relations

Job evaluation

Lupita is attempting to determine how much each job in the organization is worth compared to other jobs. She will use this to make wage-structure decisions. What should Lupita use to make this assessment? -Seniority systems -Wage grades -Cafeteria plans -Job evaluations

Job evaluations

Lock & Key is a large maker of security systems for commercial offices. One of the factors used to measure the performance of the service and installation team is unsolicited feedback from key accounts. Management ranks team members according to who receives the most positive customer responses over a 12-month period. Which type of appraisal method is Lock & Key using? -Judgmental -Output -Specialized test -Objective

Judgmental

What is the management process of dealing with employees who are represented by a union? -Human resource management -Human capital -Labor relations -Collective bargaining

Labor relations

How can an organization test the effectiveness of its training programs? -Measuring criteria before and after training -Surveying employees on how much they enjoyed the training -Comparing performance to those who have not had training -Evaluation measures at the end of training

Measuring criteria before and after training

When visiting a customer's manufacturing site, Teresita was given a hard hat and safety glasses. She was told she must wear them at all times while on the plant floor. Which act mandates the provision of safe working conditions? -National Labor Relations Act -Title VII of the Civil Rights Act -Occupational Safety and Health Act -Fair Labor Standards Act

Occupational Safety and Health Act

Manoj appraises his staff's performance by measuring their actual output. What might keep those appraisals from being fair? -Recency error -360-degree feedback -Opportunity bias -Halo error

Opportunity bias

Nour has identified future staffing needs and is now comparing those to internal supply. What is Nour hoping to determine by making this comparison? -Internal recruiting sources -How and where to recruit -A realistic job preview -Potential shortfalls or overstaffing

Potential shortfalls or overstaffing

Based on the Americans with Disabilities Act, what must employers do for disabled employees? -Provide up to 12 weeks unpaid leave for medical emergencies -Provide reasonable accommodation -Pay unlimited punitive damages for violations -Pay men and women who perform similar jobs the same

Provide reasonable accommodation

What is typically the last step in most performance appraisal systems? -Determining training needs -Providing development -Providing feedback to employees -Gathering 360-degree feedback

Providing feedback to employees

Julius knows how costly it can be when the wrong person is hired for a position. To help minimize hiring mistakes, Julius tries to ensure the candidate knows as much as possible about the position for which he or she is applying. What is Julius using to help provide an accurate idea of the job? -Content validation -Realistic job preview -Predictive validation -Employee information systems

Realistic job preview

Which issue has become a legal battleground specifically in the arena of contingent workers who have made the argument that they are contingent in name only? -Receiving benefits -Wearing company uniforms -Following company rules -Setting salaries

Receiving benefits

As a web developer, Nila usually meets her deadlines and creates error-free websites. In the month prior to her performance appraisal, she missed two deadlines, and one of her pages crashed repeatedly during normal use. Although Nila met all of the standards for her job position, she received a poor rating on her performance appraisal. What does this illustrate? -Ranking error -Recency error -360-degree feedback -Halo error

Recency error

Which of the following is an example of an employee service benefit? -Social Security -Medical insurance -Disability income -Recreational opportunities

Recreational opportunities

Once an organization has an idea of its future human resource needs, what is its next step? -Forecasting -Skills inventory -Job analysis -Recruiting

Recruiting

What is the process of attracting qualified individuals to apply for jobs that are open? -Validation -Recruiting -Skills inventory -External recruiting

Recruiting

Which of the following describes furloughing? -Reducing the number of employees at the firm -Reducing pay and hours but keeping benefits -Paying more than the local prevailing wages -Cutting salary but requiring employees to work the same number of hours

Reducing pay and hours but keeping benefits

Which of the following is an indirect form of discrimination? -Refusing to promote women to construction crew leaders -Refusing to promote Latinos to management positions -Refusing to hire male preschool teachers -Refusing to promote employees who do not pass a test on which men score significantly better than women

Refusing to promote employees who do not pass a test on which men score significantly better than women

Which of the following lists each important managerial position, who occupies it, and how long he or she will probably stay in it before moving on? -Employee information system -Job specification -Skills inventory -Replacement chart

Replacement chart

Because of the tight labor market, Payal is having a difficult time attracting and keeping employees for the plant. The company's human resources department has decided to set its pay scale 10 percent above similar jobs in the region. Which type of HR function is Payal's firm using? -Developing -Assessing -Planning -Retaining

Retaining

Apoorva is designing a training program for her account managers. She wants them to learn new skills in interpersonal contact and group decision making. Which type of training should Apoorva consider? -Presentations -Case studies -Role-playing -Vestibule training

Role-playing

What is the compensation paid for total contributions, instead of hours worked? -Salary -Commissions -Incentives -Wages

Salary

What can an organization do to best utilize and integrate contingent workers? -Recognize what they can and cannot contribute to the organization. -Treat them like full-time employees. -Set a strategy and follow it consistently. -Understand the direct-cost basis for contingent workers.

Set a strategy and follow it consistently

Olesia needed to take a leave of absence from work to take care of her child who had been in a car accident. She estimated she would need six weeks off and didn't have enough vacation time. What should Olesia do to protect her position while caring for her son? -Take a leave under the Family and Medical Leave Act. -File a grievance under the Labor-Management Relations Act. -File a claim under the Employee Retirement Income Security Act. -Take a leave under the Occupational Safety and Health Act.

Take a leave under the Family and Medical Leave Act.

Which of the following have been found to be the best predictors of job success? -Job applications -Assessment centers -Interviews -Tests of ability, skill, aptitude, or knowledge

Tests of ability, skill, aptitude, or knowledge

Who is responsible for the enforcement of Title VII? -National Labor Relations Board -U.S. Supreme Court -Department of Labor -The Equal Employment Opportunity Commission

The Equal Employment Opportunity Commission

Which act set up procedures that would allow employees to vote on whether they want to have a union? -The Wagner Act -Civil Rights Act of 1991 -Labor-Management Relations Act -Employment-at-will Act

The Wagner Act

When preparing to interview a candidate for a leadership position, Woojin, the HR director, gave each interviewer a set of questions to ask. What did this structured approach to the interview process provide Woojin and his firm? -Insight to how candidates relate to managerial and nonmanagerial staff -The ability to test for knowledge, skills, and abilities -The opportunity to eliminate bias -The ability to validate the content of questions being asked

The ability to validate the content of questions being asked

Aviva's company frequently needs a software specialist to update its highly unique computer systems. Aviva is trying to determine if she should pay the high salary and benefits of a full-time employee or use a contingent employee when needed. What is one reason Aviva would reject the idea of using a contingent workforce? -The high need for flexibility -The high cost of labor -The high cost of training -The high need for knowledge

The high cost of training

Both Avec and her husband work for the same employer and are eligible for the same benefits package. Their employer offers a cafeteria plan. What will this type of plan provide Avec and her husband? -Reduced cost for benefits -Additional vacation time -Additional Social Security benefits -The option to choose benefits that work best for them

The option to choose benefits that work best for them

Why is it important for knowledge workers to engage in retaining and training updates on a regular basis? -Their skills rapidly become obsolete. -They do so to command the same level of salary as entry-level knowledge workers. -They do so to maintain status in the internal labor supply. -They need to stay motivated.

Their skills rapidly become obsolete

Which of the following is true of knowledge workers? -They associate more strongly with the organization than with their profession. -They have been in lower demand in the past few years. -They attract high starting salaries and sign-on bonuses. -They do not like to work independently.

They attract high starting salaries and sign-on bonuses.

Zero Defect Machinery (ZDM) has very few women working on the plant floor, and all managers are men. This raises concerns that ZDM may be violating _____. -Title VII of the Civil Rights Act -the Occupational Safety and Health Act -the National Labor Relations Act -the Fair Labor Standards Act

Title VII of the Civil Rights Act

Which act requires employment decisions be made on the basis of a person's qualifications rather than on personal bias? -National Labor Relations Act -Americans with Disabilities Act -Title VII of the Civil Rights Act of 1964 -Civil Rights Act of 1991

Title VII of the Civil Rights Act of 1964

What is the purpose of the collective bargaining process? -To agree on a labor contract -To ensure strikes or other work stoppages are avoided -To acknowledge the union as the collective bargaining unit -To secure pay raises for workers

To agree on a labor contract

Aisha's organization uses special performance tests, which are then supplemented by other appraisal methods. Why would her firm use these types of tests? -To measure motivation -To determine which type of training is needed -To provide validity -To measure ability

To measure motivation

What is the purpose of arbitration during a contract dispute? -To supervise the election process -To resolve contract disputes -To force management to uphold the spirit of the union contract -To arrange and manage the decertification process

To resolve contract disputes

Geert's company conducted a wage survey and set its wages at just the industry average for the local area. This was done so it could attract and retain high-talent employees. Which type of HRM decision was this? -Salary compensation -Indirect compensation -Wage structure -Wage-level

Wage-level

What can be used to show an appraisal system accurately measures performance instead of traits or behaviors not relevant to job performance? -Objective measures -Judgmental methods -Content validation -Predictive validation

content validation

Traditionally, employees added value to an organization because of what they have experienced. However, knowledge workers add value because they _____. -can be hired on a temporary basis -are less expensive to hire -are highly unionized -are knowledgeable in a specialized field

are knowledgeable in a specialized field

Raphael and some coworkers feel their manager should provide more in overtime opportunities, and they are concerned about costs of health insurance. They are talking about the need for a union. To proceed in this direction, the next step for Raphael and his fellow employees would involve _____. -a decertification election -collective bargaining -authorization cards -a grievance procedure

authorization cards

Pay for sick leave, workers' compensation, and pension plans are examples of _____. -salaries -benefits -wages -incentives

benefits

Part-time workers are often considered part of the general category of workers called _____. -leased employees -contingent workers -independent contractors -on-call workers

contingent workers

For employees to form a new local union, several things must occur. First, employees must become interested in having a union. The second step is to _____. -undertake collective bargaining over the first labor contract -collect employees' signatures on authorization cards -have the union sign up members and elect officers -sign labor contracts

collect employees' signatures on authorization cards

Bhavik and his coworkers were interested in having the plant become unionized. After signing up members and electing officers, the next step for Bhavik and his fellow employees involves _____. -authorization cards -a grievance procedure -collective bargaining -a decertification election

collective bargaining

Issues of wages, work hours, job security, and discipline are handled through the process of _____. -collective bargaining -labor relations -signing authorization cards -petitions to the NLRB

collective bargaining

Which of the following can a firm use to measure and manage the internal supply of labor so that it best fits the needs of the organization? -Enterprise resource planning systems -Replacement charts -Skills inventories -Job analysis

enterprise resource planning systems

Which of the following reflects the organization's investment in attracting, retaining, and motivating an effective workforce? -Human capital -Development -Employment-at-will -Training

human capital

In addition to their hourly rate, the production line workers at Theta Corp. are paid an extra amount for each unit they produce above the weekly quota. This extra money is a(n) _____. -incentive -raise -salary -wage

incentive

Membership in labor unions _____. -began to increase in the 1950s -increased due to globalization -increased during a recession in 2008 -was highest in the 1930s

increased during a recession in 2008

Which of the following is a disadvantage of internal recruiting? -Its ripple effect through the organization -Managers needing to make the recommendations -Having to post the job with the union -Expensive hiring incentives

its ripple effect through the organization

Declines in union labor occurred because of downward trends in _____. -standards of living -job insecurity -globalization -manufacturing sectors

manufacturing sectors

Employment requirements such as test scores or other qualifications are legally defined as having an adverse impact when _____. -minority group members meet or pass a selection standard at a rate less than 80 percent of the pass rate of majority group members -minority group members are required to take the test, while majority group members are not -minority group members are promoted at a higher rate than majority group members -minority group members meet or pass a selection standard at a rate less than 50 percent of the pass rate of majority group members

minority group members meet or pass a selection standard at a rate less than 80 percent of the pass rate of majority group members

Because the Age Discrimination in Employment Act and Title VII do not require employers to seek out and hire minorities, but to treat all who apply fairly, they are said to require _____. -active discrimination -passive nondiscrimination -passive discrimination -active nondiscrimination

passive nondiscrimination

The Fair Labor Standards Act _____. -requires that men and women be paid the same amount for doing the same job -regulates how organizations manage their pension funds -requires the payment of overtime rates for work in excess of 40 hours per week -sets up a procedure for employees to vote on whether to have a union

requires the payment of overtime rates for work in excess of 40 hours per week

Knowledge workers tend to work in _____. -technology -retailing -health care -education

technology

When Jewel is interviewing candidates for a job opening, what can she use to help predict the future success of a candidate? -Interviews -Replacement chart -Application form -Tests

tests