Ch. 14 - Questions

Stakeholder management necessitates all of the following EXCEPT: A. Giving stakeholder extras if needed to meet and exceed their expectations B. Identifying both internal and external stakeholders C. Assessing stakeholders' skills, knowledge, and expertise D. Identifying stakeholders' influence-controlling strategies

A. Giving stakeholders extras and gold plating should always be avoided. Gold plating is not the preferred way of meeting and exceeding stakeholder expectations.

A trustworthy, senior team member informs you that two of the stakeholders are very apprehensive about the ERP project you are overseeing. The first stakeholders is very panicky that once the ERP is implemented in his department a lot of people will lose their jobs. The second stakeholder is skeptical about the capability of the team to implement such a large, multifaceted project. As the project manage, what should you do in this kind of situation? A. Set-up a meeting with these two stakeholders and discuss their concerns B. Report to the sponsor about these two stakeholders C. Set-up a question and answer session about the project and invited all the stakeholders. D. You should send an official email to the stakeholders, asking them to direct and queries about the project in writing to you.

A. Informal communication would be the best approach here

You are in the Manage Stakeholder Engagement process and are focused on meeting and exceeding the stakeholders' expectations by continuously communicating with them, clarifying and resolving their issues, addressing their concerns, and improving project performance by implementing their change requests. Which of the following is a tool & technique used in this process? A. Interpersonal skills B. Change log C. Issue log D. Stakeholder management plan

A. Interpersonal skills are a crucial tool & technique used in the Manage Stakeholder Engagement process

Project stakeholder management consists of processes to identify the internal and external stakeholders, determine their expectations and influence over the project, develop strategies to manage them, and effectively engage them in project execution and decision. Which one of the following is the key objective of stakeholder management? A. Keeping the stakeholders happy and satisfied B. Maintaining a robust communication with all stakeholders C. Keeping a positive relationship will all stakeholders D. Establishing a good coordination among stakeholders

A. Keeping stakeholders happy and satisfied is the main objective of stakeholder management. All the others collectively contribute to achieving stakeholder satisfaction.

Steve is trying to figure out whether a stakeholder is an an "unaware" state or not so that he can identify the required actions and communication needed to minimize the gap between the desired and actual level of engagement of this stakeholder. Which of the following is a tool to assess the current and desired state of engagement of a stakeholder on the project? A. Stakeholder analysis B. Issue log C. Stakeholder register D. Stakeholder management plan

A. Stakeholder analysis is a tool used to identify and document any actions needed to manage stakeholders

You are efficaciously managing a business automation project, and most of the deliverables were delivered on time by the team members. This project is extremely critical as it will drastically cut down the time and cost of regular business activities for several departments. Stakeholders and customers have articulated their satisfaction with the project, but you were also criticized for the number of changes made in the project. Which of the following is the MOST likely cause of the project problem? A. You failed to identify some of the key stakeholders in your project B. You should have more project management training and experience C. Change Control Board members approved almost all of the change requests D. The project should have had a better change control system

A. The root cause of the significant number of changes in the project is that some of the key stakeholders were not identified, and their requirements were not captured.

You are reviewing the stakeholder management plan and communications management plan and focusing on meeting and exceeding the stakeholders' expectations by continuously communicating with them, elucidating and resolving their issues, addressing their apprehensions, and improving project performance by implementing their change requests. Which stakeholder management process are you in at this time? A. Monitor Stakeholder Engagement B. Manage Stakeholder Engagement C. Plan Stakeholder Engagement D. Identify Stakeholders

B. All these activities typically belong to the Manage Stakeholder Engagement process

Your company, ITPro Consultancy, has assigned you as the project manager to upgrade the call center in your organization. The number of calls the customer support agents have to answer each month has increased drastically in the last five months, and the phone system is approaching the maximum load limit. While identifying the stakeholders, you realize that there are more than 180 potential stakeholders, 19 team members, and 6 different vendors that you will need to deal with. What will be your BEST cause of action? A. Have an urgent meeting with the sponsor and request him not to include some of the stakeholders B. Identify an effective approach to determine the needs of al stakeholders C. Identify the key stakeholders and concentrate only on their needs D. Report to the management that the project is too large to manage by one person.

B. In order to avoid numerous changes later in the project, you need to identify all stakeholders and their needs as early as possible. Stakeholder analysis will be more complicated if there are numerous stakeholders.

While analyzing stakeholders in your project, you identified once stakeholder who is so formidable and influential that he forced the team to implement many of his last minute change requests in one of the previous projects. There is also a common understanding that he used his influence to dismiss a very important project during executing in the past. What will be your BEST course of action with such a persuasive stakeholder? A. Involve this stakeholder as little as possible in the project B. Involve this stakeholder from the very beginning and closely manage him C. Give the highest priority to his expectations, concerns, and issues D. Get approval from the sponsor to remove this stakeholder from the project

B. Involve this stakeholder early and work closely with him.

You are in the Plan Stakeholder Management process of defining an approach to manage stakeholders throughout the entire project life cycle according to their interest, impact, importance, and influence over the project. Which of the following is an input to this Plan Stakeholder Management process? A. Impact / power grid B. Stakeholder register C. Stakeholder engagement assessment matrix D. Conflict log

B. The stakeholder register is an input into the Plan Stakeholder Management process as a project document

Due to time and budget constraints, senior management decided not to include the requirements of several stakeholders in a project. The project manager finalized the project management plan, but encountered significant challenges in receiving formal acceptance. The stakeholders were extremely upset and tried every possible way to include their requirements in the project as it would take several years for the organization to initiate another project to implement their desired functionalities. After several attempts, the project was finally approved and initiated a couple months ago. Which of the following preventative actions should the project manager NOT consider in this case? A. Make sure that the stakeholders will not use the change control process as a means to add their requirements B. Document what is out of scope and in scope in the project C. Review and confirm the requirements that will be out of scope in the project with the stakeholders D. Develop a stakeholder register and stakeholder management strategy

C. As the project was approved and work has begun, the issue should not be a concern anymore. Having further meetings with the stakeholders will be excessive and will not add any real value. Note: management said no, so that's that.

You are overseeing a project to build a plant for semiconductor company. You have completed your internal and external stakeholder identification and have come up with a list of 13 stakeholders for the project. You expect that most of the stakeholders will play an affirmative role in the project and will contribute significantly. While working on your project management plan, you were notified by one of the team members that a stakeholder from the automation department is missing in the published stakeholder list. What will be your best course of action in this situation? A. Add the stakeholder to you stakeholder list immediately and update everyone B. It is too late to add any more stakeholders and consider their requirements, so ignore the stakeholder C. Validate the information received from the team member D. Set-up a meeting with the stakeholder and the team member

C. Before you take any other step, you should validate the information received from the team member

You are assigned as project manager for one of the most imperative and strategic projects in your organization. As the stakeholders will play a vital role in the success of your project, you are trying to identify all of your internal and external stakeholders. In which project management process group will you identify stakeholders in your project? A. Initiating B. Initiating and planning C. All process groups D. Planning and monitoring and controlling

C. Stakeholders can be identified throughout the project management process groups; ideally will be involved in the beginning so their requirements can be captured

You are in the process of evaluating and monitoring overall stakeholder relationships and ensuring stakeholders' appropriate engagement in the project by adjusting plans and strategies as required. The work performance data that is an input to this Control Stakeholder Engagement process usually comes from: A. Validate Scope B. Perform Integrated Change Control C. Monitor and Control Project Work D. Direct and Manage Project Work

D. All work performance data comes from the executing process groups.

You are overseeing a web-based application project to automate the business process of one of your clients. You are working on identifying all the internal and external stakeholders who have interest in your project and can positively or negatively impact it. While identifying the stakeholders, you realize that stakeholder identification is: A. To be focused only on stakeholders who will contribute positively to your project B. To be completed in the initial stage of the project lifecycle C. A responsibility of the project sponsor D. To be carried out throughout the project lifecycle

D. Stakeholder identification will persist throughout the project lifecycle; some will come in later on while some will leave part way through

You are assigned as a project manage to implement an ERP solution for one of your area retailers. Currently, you are working on identifying stakeholders and their level of involvement, roles and responsibilities. Who will be able to help the team the MOST to identify what roles that stakeholders will play and how what they will contribute to the project? A. The sponsor B. Senior management C. Functional managers D. Stakeholders

D. Stakeholders will be able to help the project manager and team members the most in identifying what roles they will play in the project. The project manager should evaluate the knowledge and skill sets of stakeholders in order to identify stakeholders' roles and have a discussion with them to make sure that they approve the roles.

You are in the Monitor Stakeholder Engagement process of evaluating and monitoring overall stakeholder relationships and ensuring stakeholders' appropriate engagement in the project by adjusting plans and strategies as required. Which one of the following is an important input to the Monitor Stakeholder Engagement process? A. Customer register B. Project charter C. Change control log D. Issue log

D. The issue lof is an important input to the Monitor Stakeholder Management process as a project document; an issue is an obstacle that threatens project progress and can block the team from achieving its goals

You have been managing a government railway project and dealing with several stakeholders. You have spent a considerable amount of time identifying all your internal and external stakeholders and their interests, influence level in your project, and their key expectations. Managing stakeholders expectations is the responsibility of which party? A. Since the project manager alone cannot manage all the stakeholders on a complex, large project, the project manager and project team together are responsible for managing stakeholders' expectations B. Project sponsor, as this individual funds the project and has greater control over the stakeholders C. Stakeholders should make sure that their expectations are managed appropriately and receive the required information on the project as needed D. This is the responsibility of the project manager alone

D. The project manager is responsible for managing stakeholder expectations.

You have thirteen stakeholders in the construction project that you are overseeing. Your initial study about these stakeholders tells you that most of them will actively support your project to be successful, but you have a couple of stakeholders who may deleteriously impact your project. There is one specific stakeholder you are particularly concerned about as he is known to be exceptionally critical about the way the project managers in the organization manage projects. He also has a reputation for requesting many changes in projects and antagonistically pursing his demands. You realized that you need to be meticulous in dealing with this stakeholder and plan to take which of the following approaches? A. Carefully eradicate the need of this stakeholder and remove him from the stakeholder list B. Discuss with the stakeholder's boss and find a way to make the stakeholder support the project positively by not being too critical and aggressive C. Simply deal with the stakeholder and refuse his requests for changes D. Involve this stakeholder in the project as early as possible and work closely with him throughout the project

D. The project manager simply cannot remove the stakeholder list since he has a stake in the project. It will be best to involve this stakeholder in the project as early as possible to understand his requirements and expectations and gain his constructive support.

You identified all people who would be impacted by the project and documented relevant information regarding their interests, expectations, involvement, and influence on the project success in a stakeholder register. The stakeholder register will NOT be used as an input to which of the following processes? A. Collect Requirements and Plan Scope Management B. Plan Risk Management and Identify Risk C. Plan Quality Management and Plan Communications Management D. Develop Project Charter and Perform Integrated Change Control

D. The stakeholder register will be used as an input into the Collect Requirements, Plan Scope Management, Plan Risk Management, Identify Risks, Plan Quality Management, and Plan Communications Management processes. It is not an input to the Develop Project Charter, and Perform Integrated Change Control processes.

A stakeholder register includes all of the following EXCEPT: A. Stakeholder classification - internal/external, neutral/resistor/supporter, and others B. Identification information - name, title, location, organization, role in the project, position, and contact information C. Assessment information - key requirements and expectations, potential impact, importance, and influence of the project D. Strategies - the strategies to interact with stakeholders

D. The strategies to interact with the stakeholders are included in the stakeholder management plan, not the stakeholder register