Ch 15 Connect Assignment

Communication process

1. encoding: the message is encoded and the medium selected 2. transmission: the message is transmitted through the same medium 3. decoding: message is decode 4. feedback: feedback is sent through some medium *noise*: interference with communication

Feedback barrier

Aaron's boss gave him instructions on how to use the new digital sales platform. He didn't ask any question so his boss assumed he understood. He was disappointed when he had to spend an hour correcting Aaron's mistakes because he didn't follow instructions.

Involved listening

Arun participated somewhat halfheartedly in a convo w/ 1 of his subordinates today. She felt like he wasn't devoting all of his attention to her issues. When you have a convo w/ Caliana, she appears to be engaged b/c she makes eye contact & nods, but she also occasionally checks texts while you are talking w/ her.

Sender barrier

Asia is not a very confident person. Although she knows her idea would really improve the teams's project, she doesn't say anything

Detached listening

Evelyn fell asleep during this morning's work meeting b/c she didn't find the content of the meeting interesting. Maurice seemed completely uninterested in your convo at work today. He wasn't making eye contact, was yawning, & kept looking around at what others were doing while you were speaking.

Remember what was said

Either take notes or make an effort to log critical information into your mental computer

A rich medium is more effective with routine situations.

False

Communication is a process consisting of "a sender transmitting a message through media to a receiver who responds."

False

Dissemination is the transfer of information and understanding from one person to another.

False

Encoding means interpreting and trying to make sense of a message.

False

When you encounter a medium barrier, the recipient of the message doesn't respond enough.

False

Show respect

Give everyone the opportunity to explain his or her ideas without interrupting. Actively try to help the sender convey his or her message

______ is NOT one of the three types of formal communication

Grapevine

Antecedents of defensive communication

I've already tried what you're suggesting and it doesn't work well I think it's important for your career that you support this motion when it comes up in today's department meeting You're doing a terrible job on this project You need to think about how your words might be interpreted before you say them

Which of the following is a good tip for being an effective writer?

Keep it simple; use short words, sentences, and phrases.

Active listening

Penelope always gives her full attention to the person/people she is speaking w/. Her cell phone can wait until after the convo is over. Elijah participates wholeheartedly in discussions. He is interested, inquisitive, makes eye contact, & physically leans toward the person he is speaking w/.

Passive listening

Qadir sits quietly & doesn't speak when his supervisor engages him in convo. He sees his role as that of passive receiver of info, rather than active participant in the discussion. Your convo w/ Abigail today felt unbalanced. She did very little talking & seemed to expect you to carry the bulk of the discussion.

Receiver barrier

Rafia tends to drift off in her own thoughts during long work meetings and often doesn't hear when key deadlines are announced

Medium barrier

Ramon lives in a rural area where cell service is spotty. Lack of cell service makes it difficult to conduct sales calls during his commute

Paraphrase and summarize

Repeat back to someone what you just heard him or her say. This integrates an entire conversation and enhances accuracy by helping to ensure messages are understood

Decoding barrier

Sara isn't tech savvy. She doesn't understand what her co-workers are referring to when they refer to tweeting or sending snapchats, and she doesn't ask for clarifications

Be mindful

Stay in the moment and focus on the sender. Don't try to figure out what the speaker is going to say

Which of the following is an attribute of good listeners?

They paraphrase or summarize what the speaker has said.

Ask questions

This clarifies what is being said and demonstrates that you are listening

External communication flows between people inside and outside the organization, including stakeholders such as customers, suppliers, shareholders, or other owners, and so on.

True

LinkedIn is the most popular and effective social media for recruiting.

True

Listen from the first sentence

Turn off your internal thoughts and whatever you were thinking about prior to the interaction

Involve your body

Use nonverbal cues to demonstrate interest and involvement

Encoding barrier

Warrane is from the french part of Quebec and speaks English as a 2nd language. He sometimes struggles with how to properly phrase things

Keep quiet

You have two ears and one mouth; use them accordingly. Try to use the 80/20 rule: Your conversation partner should speak 80% of the time and you 20%

Antecedents of nondefensive communication

Your report contained five factual errors related to our product I feel disappointed in the state of the project report you submitted because it makes our unit appear uninterested in the task I disagree with the proposal given by one of your coworkers, but you should feel free to vote according to your own conscience How about we work together to figure out the best way to handle similar situations in the future?

Which of the following is an example of downward communication?

a manager's feedback about a subordinate's performance

Employer benefits

connect key stakeholders connect with outsiders connect with varied sources of expertise inside the organization

The communication advantages of social media use by businesses can best be summarized as

connectivity

Which type of communication is highest in media richness?

face-to-face

Employee benefits

increased job satisfaction/better work-life balance increase performance and retention more creativity and collaboration

When a pharmacist can't read a prescription because of a doctor's poor handwriting, the message is disrupted by ________, which is defined as any disturbance that interferes with the transmission of a message.

noise

Which of the following communication styles do women NOT use as much as men?

talk over others