Ch 15 Mindtap Communication

In the ____________ leadership style, the leader explains decisions and gives subordinates a chance to ask questions and gain clarity and understanding about work tasks.

Coaching

John, an employee, came into your office yesterday and said, "You've got to do something about my manager, William! He is such a bully. Just last week he told poor Sally that he would fire her if she didn't improve her sales figures by 20%."

Coercive

These theories state that different leadership styles are needed when organizational circumstances change.

Contingency Approach

A skill that allows you to view your behavior and the behavior of others with a clear eye, enabling you to offer constructive criticism and act creatively.

Critical Thinking

This type of leader is characterized by an almost complete lack of ego and a fierce resolve to do what is best for the organization.

Level 5 Executive

The time has come to hire a new coach for your local youth hockey team, the Flying Falcons. The city, having won the district championship last year, is justifiably proud of its youth hockey program. Unfortunately, half of the team members feel that the last coach, Morty McGraw, was too hard on the team, and half of them feel that he was too easy. As a result, everyone is arguing, and most of them are upset and angry with Morty and the league officers. Everyone knows how to play the game, and they all respect the coach, because he's the coach, but now you need a leader that everyone can agree is effective. Who should you hire?

Carl

This type of leader inspires followers with a lofty vision, the ability to understand and empathize with them, and a willingness to empower and trust them to achieve results.

Charismatic Leader

Olivia works as a licensed vocational nurse (LVN) for Happy @ Home, a home health care company. Olivia is careful to follow her managing RN's instructions exactly. As a result, she gets impressive performance reviews, and the RN sees her as a dedicated employee. But last week, Olivia had to leave a dying patient's side in order to meet her schedule for the day. Some of the other LVNs wonder whether Olivia made the right decision.

Conformist

Ken Blanchard talks about putting people first. Which of the following characteristics of an authentic leader is most similar to that concept?

Connects with others

Blanchard suggests that leaders should help followers to "get an A." Which of the following items will help to accomplish that goal? Check all that apply.

Teach followers what they are expected to know. Evaluate followers on whether they meet their pre-established goals. Tell followers what is expected of them.

How does Blanchard describe the concept of servant leadership?

The idea that leaders should set their egos aside and do what they can to make their followers effective

At the ____________, researchers discovered two different leadership behaviors: employee-centered and __________ behavior

University of Michigan Job-centered

Blanchard talks about servant leadership, and Jim Collins talks about Level 5 executives. What do servant leaders and Level 5 executives have in common?

Both types of leaders have humility as a core personal characteristic.

Which of the following items are part of Blanchard's three components of leadership? Check all that apply.

Day-to-day coaching Clear goals

On reality shows such as Survivor and The Apprentice, people win by making agreements with other contestants who support their goals.

Develop Allies

According to Fiedler's contingency theory of leadership, leader behaviors are ________________ to change, and _____________ leaders perform best in intermediately favorable situations.

Difficult People-orientated

With followers who have low readiness because they are new to their jobs and to the organization, the ____________ leadership style is most effective.

Directing

This type of power comes from having specialized knowledge, such as the computer technician that knows everything about how to fix your PC.

Expert Power

Blanchard recommends which of the following for getting employees pumped up about their work? Check all that apply.

Having work that serves a higher purpose Having a clear set of operating values Going to work for a company that gives to good causes

This is a leadership style in which leaders schedule work, set standards for performance, and focus primarily on the task at hand.

Initiating structure

At the ____________, researchers discovered two different leadership behaviors: initiating-structure and __________ behavior

Ohio State University Consideration

In the ___________ studies, researchers found that initiating structure and consideration were ___________ leadership behavior patterns.

Ohio State University independent

Michael goes once a week to a Presbyterian church in a small town, but he doesn't take part in any other church activities. If the minister tells him to take up the collection, he'll do that, but he never asks for the responsibility or offers suggestions of any kind.

Passive Follower

Brendan is a manager in a chocolate factory. His team works on an assembly line; workers fill boxes that come at a fixed rate of speed. The workers can easily see whether the boxes are filled correctly. Brendan schedules a team meeting to celebrate packing the millionth box. Brendan's ___________ leadership behavior is likely to be ______________, because ________________ ________________ this leadership behavior.

People-orientated Effective Automatic Feedback Has no effect on

Tashia, a new CEO, is introduced to her senior management team. Each member of the team has been with the company for at least 15 years. Within 5 minutes, Tashia uses everyone's name in conversation. Tashia's ___________ leadership behavior is likely to be ______________, because ________________ ________________ this leadership behavior.

People-orientated Effective Experience Has no effect on

In reviewing research on power, you discover that there are three other common sources of power in organizations. Which of the following are included in that list? Check all that apply.

Personal Effort Network of relationships Information

In this situation, it is appropriate to choose a ______________ leader because the situation is _______________. Leader-member relations are _____________, task structure is ______________, and leader position power is ____________.

Relationship-orientated Intermediately Favorable Poor Structured Strong

According to the __________ model, a leader can adopt one of four leadership styles based on a combination of relationship (concern for people) and task (concern for production) behaviors. The appropriate style depends on the readiness level of the followers. A follower's readiness is based on his or her ___________ and _______________ to do the work.

Situational Ability Willingness

When discussing influence tactics with your managers, you should tell them that:

The best managers use a variety of influence tactics

A manager presents a report to a CEO outlining projected sales for a new store location.

Use Rational Persuasion

In this model, _____________ followers participate fully in the organization, engage in behavior that is beyond the limits of the job, demonstrate a sense of ownership, and initiate problem solving and decision making.

Active

You are an experienced manager, and you fortunately have the ability to use all four managerial styles: directing, coaching, supporting, and delegating. You are currently working at a Kentucky Fried Chicken franchise. Helen is your newest cook. She is young and inexperienced, but she is eager to take on new challenges. Your boss has given you 2 months to turn Helen into a high-performing KFC cook. Based on Situational Leadership II, what should you do?

You should show Helen how to use the equipment, watch as she tries it out, and correct her as she makes mistakes.