Ch. 16 HW

Which of the following is the first step in the process of providing training to employees?

Assessing needs for training

________ refers to a condition where employees lose the ability to perform work-related functions over time.

Atrophy

Which of the following factors is most likely to impact the need for retraining employees?

Changing customer needs

Which of the following is the next step in the training cycle after deciding who will participate?

Choosing the training methods

Which of the following is the last step in the process of planning a training program for employees?

Choosing training methods

Which of the following types of training can be an effective way to provide important information all at one to a large number of people?

Classroom training

Which of the following is the next step in the training cycle after setting objectives for training?

Deciding who will participate

Which of the following is the last step in the training cycle?

Evaluating training

Which of the following steps completes the training cycle by helping a supervisor identify needs for additional training?

Evaluation

________ learning refers to the ongoing acquisition and enhancement of knowledge, skills, and abilities by individuals.

Life-long

In the context of small organizations, who is usually responsible for the orientation of employees?

The supervisor

Training that involves working alongside an experienced person, who shows the trainee how to do the various tasks involved in a job or trade is known as ________.

apprenticeship

The next step in the training cycle after choosing the training methods is to:

conduct training.

Teaching employees another job so that they can fill in as needed is known as ________.

cross-training

Computer-based training that employs the Internet is commonly referred to as ________.

e-learning

A document that describes a company's conditions of employment, policies regarding employees, administrative procedures, and related matters is called a(n):

employee handbook.

In addition to the initial information provision, an orientation should involve ________.

follow-up

Orientation is best defined as the process of:

giving new employees the information they need to do their work comfortably, effectively, and efficiently.

Large organizations generally have a formal orientation program conducted by the:

human resources department.

Training is best defined as the process of:

increasing the skills that will enable employees to better meet the organization's goals.

Computer software that brings together sound, video, graphics, animation, and text and adjusts content on the basis of user responses is known as ________.

interactive multimedia

In the context of types of training, ________ requires that employees learn to perform more than one job.

job rotation

If a company's top managers decide that everyone should take a class in total quality management, the supervisor's job is to make sure that his or her employees get the required training. This is most likely to be categorized under ________ training.

mandatory

The first step in the coaching process involves the supervisor:

observing the employee's performance.

In ________ training, a trainer shows an employee how to do a job, and then the employee tries it.

on-the-job

When a supervisor is conducting the training, he or she can benefit from applying:

principles of learning.

Mentoring is best defined as the act of:

providing guidance, advice, and encouragement through an ongoing one-on-one work relationship.

Coaching is best defined as the process in which:

supervisors provide guidance and instruction in how to do a job so that it satisfies performance goals.

Vestibule training is best defined as:

the training that takes place on equipment set up in a special area away from the job site.

Role-playing is best defined as a(n):

training method in which roles are assigned to participants, who then act out the way they would handle a specific situation.