ch 19 multiple choice

Implementing teams is essentially the same as implementing

a major organizational change

High performance results from

high cohesion, high performance norms

Which of the following combinations of group performance norms and cohesiveness is BEST from the manager's point of view?

high cohesiveness/high norms

Which of the following combinations of group performance norms and cohesiveness will lead to the lowest level of performance in a group?

high cohesiveness/low norms

Well-designed and implemented teams will result in

high performance norms, very cohesive groups, worker empowerment, increased flexibility and responsiveness (all of these choices)

When an organization decides to use teams, it is

implementing a form of organizational change

If an individual who is new to a group violates one of its important norms, which of the following is the first action the group most likely will take to enforce norm conformity?

increase communication by taking the individual aside and giving him or her a good talking to

A person who engages in leadership activities but whose right to do so has not been formally recognized is called a(n)

informal leader

On the television show Mad Men, Roger is higher in the organization than Don. However, Don is perceived as the creative talent that all the customers want on their accounts and the reason for the firm's success. Don is the

informal leader

Ashish joined a country club, not because he enjoys golf, but because it's a skill he sees as essential to moving up the corporate ladder. Which of the following is the BEST explanation for Ashish's action?

instrumental benefits

Collene sits with Matt, Chris, Weining, and Architha at lunch. They discuss politics. The group may add or lose a member, and how long they will meet is unclear. What kind of group is this?

interest

Which of the following is NOT a type of team?

interest group

Honda Motor Company's plant outside Columbus, Ohio, manufactures cars as small as the Civic to as large as the Element, all on the same assembly line. This flexible manufacturing development allows automakers to rapidly change to consumers' desires. It should also decrease ____ between marketing and production.

intergroup conflict

Katsuya knows his marketing department is the top performer. He is frustrated that all the funding seems to go to operations where performance does not meet expectations. This is an example of ____ conflict.

intergroup conflict

Burger King settled a lawsuit with Coca-Cola that claimed data Coca-Cola provided about a frozen Coke taste test was fixed and misled Burger King executives. This is an example of

interorganizational conflict

Drew just joined a group supporting literacy in elementary schools because he knows a teacher in the group is good looking and he want to meet her. Which of the following is Drew's primary reason for joining the group?

interpersonal attraction

Which of these is a common reason for joining a group?

interpersonal attraction, group activities, identification with group goals, instrumental benefits from membership

Emily thinks Alex is a narcissist, always making everything about himself. She tries to avoid him. They have ____.

interpersonal conflict

____ conflict occurs when two or more people send conflicting messages to a person in the same role.

intrarole

When you get conflicting demands from different sources concerning your role, you are likely to experience

intrarole conflict

Which of the following is NOT an example of a functional group?

project team in a high-tech firm

Which of the following actions should increase the cohesiveness of a sales force?

a sales contest between the sales force and the sales force in another division of the company

When Carol showed up for a meeting, people were still mingling about and wandering in. Thirty minutes later the meeting started. For the next meeting of the same group Carol showed up 20 minutes late. Her ____ role changed.

enacted

Group members on the assembly line in a factory want new employees to accept their norms for production levels. This is known as the ____ role.

expected

Resistance over implementing work teams is most likely to come from

first line managers

During which stage of group development do the members try out various forms of behavior in an attempt to test the waters and see what will be acceptable in the group?

forming

One may assume that after a functional group accomplishes its current objectives, it will

get another objective

____ conflict occurs when there is conflict between two or more roles.

interrole

Which of the following statements reflects current thinking with respect to conflict in organizations?

managers can enhance organizational performance by ensuring moderate amounts of conflict

Oschur is volunteering at a food bank. He feels better about himself when he spends some time helping others. Which of the following explains his primary reason for joining the group?

need satisfaction

The stage of group development that generally begins with a burst of activity is

norming

The role that an individual determines by reading cues and messages from those who have expectations of him or her is the ____ role.

perceieved

Rodolfo is trying to stay ahead of a major project at work. He's also coach of his daughter's soccer team, and a member of his church choir. He is finding little time to sleep. He is experiencing

role overload

When Professor Don Tashian went into the dean's office, the dean asked him to take on a new project for the college that would involve many hours of work. Don replied, "OK, but tell me what I should quit doing to create time for this new project." Tashian is potentially experiencing

role overload

The second stage of group development is

storming

Kraft brought together representatives from operations, marketing, and finance to assess the likely success of a new product. Kraft has created a(n) ____ group.

task

The Manchester athletic department created a group to raise money for a new track. This is an example of a

task group

Which of the following is NOT an example of a task group?

the audit department

Consultants from three different branch offices interact via e-mail on a project. They each provide their expertise and then the group changes. They are part of a(n)

virtual team

Human resources had four people interview applicants. They each posted their comments on an internal blog. Each of them picked a candidate for a position. This is a(n)

virtual team

Norms are defined as

what is accepted and expected of members

A moderate level of conflict in an organization can lead to all EXCEPT which of the following?

apathy

Interest groups

are not formed by the organizaiton

The ____ starts the process of role dynamics. It is designed by the group.

expected role

The informal leader of a group usually draws on which forms of power?

expert and referent

A group created by the organization to accomplish a number of purposes during an indefinite time period is a(n)

functional

Departments such as personnel, finance, and public relations are all examples of ____ groups.

functional

You are a shift supervisor. This means you are a member of a(n) ____ group.

functional

A receptionist at Lawrence Orthopedics is a member of a(n)

functional group

There is a cohesive group at work that functions with norms that do not support the organization's best interest. You decide to reduce their cohesiveness. You should

give the group a project to complete at which it is sure to fail

Which of the following is a primary factor in distinguishing among different types of groups?

goal or purpose

Alejandro wants better pay. He joins the teachers union because they strive for better pay and benefits. He joins because of

group goals

Mona joined the UAW because she thinks it will negotiate a pay increase. She wants to make more money doing the same job. She joined because of

group goals

Claudia is a personal financial planner. When she moved her family to a new city she joined a swim club. Claudia finds sitting by the pool, chatting with other parents, is a good way to network and further her career. Her primary reason for joining the club was

instrumental benefits

The shipping department receives the products to be shipped from the production group. These two groups are constantly in conflict with one another, most likely due to

interdependencies

Jane Alexander has a job that requires her to work 14- or 15-hour days. It is an excellent job with much opportunity for advancement. On the other hand, she has a need to be with her aging mother as much as possible. Jane is very likely to suffer ____ conflict.

interrole

Which of the following is NOT a type of role conflict?

intersender conflict

Which of the following factors tends to decrease group cohesiveness?

intragroup competition

The school principal's husband has been complaining about lack of quality family time. At a school board meeting, she was told to implement a new character education program that had been mandated by the state legislature and would require additional training. The principal experienced

intrarole conflict

Your boss says, "Find a way to increase production." Your workers say, "Find a way to increase pay." You feel stuck in the middle. You will likely experience

intrarole conflict

Walter says he cares about his employees, but every time they try to talk to him he only talks about himself. This is an example of ____ conflict.

intrasender

A principal implemented an honor code on cheating, but said nothing about the rampant stealing going on at his high school. The students are experiencing

intrasender conflict

Ray's boss told him that there can be no more overtime for the next month, but after lunch he tells one of Ray's subordinates to work late to finish a project. This is an example of ____ conflict.

intrasender role

Which of the following is NOT a characteristic of a group in an organization?

it has a specific number of people

In the last department Ann worked in, people could take extra time during work breaks without other members of the group saying anything. In her new department, if you take extra time, your coworkers are likely to make caustic remarks when you get back to your desk. From the new group's point of view, this example deals with what concept?

norm conformity

State University has 106 professors. Ninety-eight of them are democrats. The eight republicans are all in the same department, which gets ostracized by the others. This example shows pressure for

norm conformity

In your work group, the newest member of the group is expected to arrive a little early and make the first pot of coffee of the day. This is an example of

norm variation

Jim Randolph is a very good friend of the shift supervisor and can frequently get the supervisor to overlook things he would otherwise reprimand Jim's group for doing. Because Jim can do this for the group, the group does not expect him to take part in the daily equipment cleanup. This is an example of

norm variation

At what stage of group development might group members regress to the previous stage of group development?

norming

The standards of behavior that a group accepts for its members are called

norms

The ____ role is how the individual comes to think he or she should behave in the group.

perceived

3M uses cross-functional teams to solve problems. One group was asked to figure out ways that 3M could sell more Bow Magic Pull Bow, a relatively new venture for the company. When the group reached the ____ stage of group development, the group had become a mechanism for accomplishing its purpose. It directed its energies toward goal attainment and developed the Home Shopping Network.

performing

Al Moore is part of a group that recently formed. He accepted a follower role and let Bill Kline be the leader. Bill has the group focused on goal attainment and functioning well. What stage of development is this group in at the present time?

performing

Which of the following is the final stage of group development?

performing

Which stage of group development is characterized by the resolution of conflict and the development of roles?

performing

Chad's boss expects him to work nearly full-time hours. But Chad took the part-time job because he values his time to do other things. This is an example of

person role conflict

Sandy suspects the receipts her boss submitted for reimbursement are fake. When she confronts him about it he tells her to stay out of it. This situation is an example of ____ conflict for Sandy.

person-role

Joe is a mechanic at Thunderbird Motors. He is frequently given used parts to install in cars that he works on, but he knows customers are being charged for new parts. This practice really bothers him. Joe is experiencing

person-role conflict

Ann Morris is having a hard time getting settled into her new job because her boss is giving her very little guidance, and she cannot find a job description for her position. What is Ann experiencing?

role ambiguity

Liz is an executive assistant. She recently changed executives. The new executive keeps telling her to stop checking on him when he travels. If there is a problem he will call her, otherwise no news is good news. The new executive is trying to decrease

role ambiguity

What is the name given to the breakdown in a role episode that occurs because the cues and messages that make up the sent role are vague and unclear?

role ambiguity

Liz is an executive assistant. She recently changed executives. The new executive keeps telling her to stop checking on him when he travels. If there is a problem he will call her, otherwise no news is good news. The new executive has changed the ____ role.

sent

What is the name given to the cues and messages that other members of the group use to let a member know what they expect?

sent role

Which of the following is the role in which the group members actually transmit their expectations to a group member?

sent role

Roles develop through which of the following role episodes?

sent role, perceived role, enacted role, expected role, (all of these choices)

Conflict in an organization is MOST likely to occur if ____ interdependence exists.

sequential

3M encourages its employees to think of creative solutions to problems. It uses what is called out of the box thinking, and no idea is thought to be too ridiculous or too petty if it will solve a problem. Jana did not feel as if she could make suggestions in front of people who had been members of her work team for many years, even though no one else seemed shy about sharing ideas. Eventually, due to a process called ____, Jana became comfortable with sharing her ideas.

socialization

Basic training transforms recruits from civilians to soldiers. They learn a new vocabulary, standards, and ideals. This process is known as

socialization

Comcast is trying to compete for the Chinese market by offering more Chinese channels. They put together a team, but at the last meeting the members could not agree on how equitably to divide up the tasks for developing a marketing plan. Two people tried to assume leadership roles, which led to more conflict. This group is at the ____ stage of group development.

storming

The finance department was performing solidly when the director retired. Her replacement moved up from within the department. The ripple effect caused the department to temporarily shift to the ____ phase of group development.

storming

When an organization assigns you to a group for a specific length of time to accomplish a specific goal, you are a member of a(n) ____ group.

task

Organizations form ____ groups

task and functional

St. Paul Church formed a committee to set goals for the year. The committee included youth, adult, and senior ministry leaders, plus the treasurer, senior pastor, and choir director. This is an example of a(n)

task force

The head of the department of management formed a committee of management faculty members and charged them to develop a policy document for evaluating faculty members. The committee will disband when this task is completed. What kind of group is this?

task force

A group created by an organization to accomplish a limited number of goals within a stated time is a(n)

task group

Siemens reorganized its structure. Planning the change were members from HR, strategic planning, communications, operations and the new cluster president. After the change was implemented, the group stopped meeting. This was a(n)

task group

Which of the following statements accurately describes a task group?

task groups have a stated or implied time horizon

Factors that might contribute to an individual's interpersonal attraction to a group include all the following EXCEPT

the groups goal

Which of the following does NOT influence norm conformity?

the style of leadership that the supervisor exercises

Group cohesiveness is fostered by all of the following EXCEPT

unpleasant experiences