Ch 2 Aplia Assignment

Identify the step in the revision process that corresponds with the following description. As you read through the draft of your message, you consider whether parts of your message should be rearranged to make your point more effective. - Proofreading - Editing - Evaluating

Editing

Identify the appropriate step in the communication process. Missy Sanchez sends her coworkers a thank-you note for the generous retirement gift.

Feedback travels to sender

___ nice to finally meet the new employee.

It's

Choose the best revision for the following sentence. You made a data entry mistake in Column G, Row 3.

Please review and correct the data in Column G, Row 3.

Read the following message, and determine if it is sender focused or audience focused. We want you to come back. If you are satisfied, you'll come back, and we will continue to be profitable. Tell us about your experience, so we can be the best. Is the preceding message sender focused or audience focused?

Sender focused

Which of the following are qualities of successful business writing? Check all that apply. - Purposeful - Entertaining - Focused on conveying the needs of the writer - Concise and to the point

- Purposeful - Concise and to the point

Why is it important to identify the purpose of your message before you start writing? Check all that apply. - To impress your boss - To determine how to present your message - To impress your associate - To establish goodwill

- To determine how to present your message

As you first begin the composition process, which of the following questions should you ask yourself? Check all that apply. - Will the audience listen to me? - Do I really want to write this message? - Why am I sending this message? - Should this be an e-mail or a memo? - What do I hope to achieve by sending this message?

- Why am I sending this message? - What do I hope to achieve by sending this message?

Identify the step in the prewriting process that corresponds with the following description. You are writing a memo to staff members outlining the solution to a lingering problem. Some are intimately familiar with the problem; others are not. You consider what the staff members know and how they might react to the proposed solution. - Editing - Analyzing - Anticipating

Anticipatin

Identify which of the objectives of business writing is not being met in the following message. Jeanine, I want you to write the report because I'm too tired, and I want to go spend time with my family. Plus, you are a better writer than I am. - Purposeful - Economical - Audience orientated

Audience oriented

Identify the step in the prewriting process that corresponds with the following description. You are writing a memo to staff members outlining the solution to a lingering problem. You consider the appropriate tone and word choice to win approval for your solution. - Anticipating - Analyzing - Adapting

Adapting

Marco is on the phone with a client. He needs to get his boss's approval for an immediate change in the client's contract. Marco writes his boss an e-mail.

Marco should send an instant message.

Marianna is writing a letter to a customer informing him that Flannery Electronic will not be able to replace his defective stereo because the warranty has expired.

Marianna has chosen the correct channel.

Determine which sentence has achieved a casual, yet professional tone.

Please verify the data in the report, paying special attention to page three.

The process of translating ideas into words that will convey meaning is referred to as ___ .

encoding

Everyone but John and ___ attended the meeting.

him

Encoding is the process of converting ___ into words and gestures.

ideas

The form that ___ take may be influenced by frame of reference, culture, and background.

ideas

Feedback helps the ___ know that the message was received and understood.

sender

The financial services department of your company offers a competitive leadership program. After screening and interviewing all applicants, the selection committee has chosen to extend an invitation to Kailee Davalos and Matt Rightson. You have been asked to invite Kailee and Matt to participate in the leadership program. Should the tone for this message be formal or informal? Which communication channel would be most appropriate? Kailee and Matt will most likely have a ___ response to the message you send. Who might be the secondary audience for your message to Kailee and Matt? Check all that apply.

- Formal - Phone call - Positive = Matt's and Kailee's friends and family

For each pair of the following sentences, identify the selection that best uses plain English and familiar words. Linda's expert planning skills have helped advance her career. Linda's innate ability to create a complex work plan in a short amount of time has provided her with lucrative and plentiful career Sales of our signature product have declined since May. Although it may be related to the downturn in the economy, it appears that the product that built our reputation with the public is not selling as well as it did previously. The unfortunate decline has occurred since last May.

- Linda's expert planning skills have helped advance her career. -Sales of our signature product have declined since May.

Akihabara Imports offers the widest selection of Japanese animation products available on the Internet. All products are shipped with certificates of authenticity. Choose from our vast selection of action figures, collectibles, DVDs, and print books. Items noted with (*) are signed by the original author. Some supplies are limited, so act now! Use our secure online form for immediate purchase, or call our operators at 555.555.5555, all day and all night, seven days a week. What is the primary purpose of this message? - To track an order - To respond to a customer complaint - To provide customer service - To sell animation products to a customer What is the secondary purpose of this message? - To build goodwill with the customer - To provide customer service - To rebuild the existing customer relationship

- To sell animation products to a customer - To build goodwill with the customer

Select the most bias-free and grammatically correct choice to complete each sentence. The ___ are well prepared in case of an emergency. Every ___ must submit his or her time sheet at the end of the week.

- flight attendants - employee

You are the director of marketing for a nationwide chain of stores. Sales are flat, and something must be done quickly to restore shareholders' faith in the company. You need to discuss marketing strategies with the district managers for all of the regions in the chain as soon as possible. How can you communicate with all of them efficiently? You should use:

A video- or teleconference

Tell me when ___ time to go to the meeting.

it's

Because we have shown exemplary work in our department, the company is giving an award to you and ___.

me

What is the difference between ___ and ___ computers?

your; her

True or False: Business messages should stretch ideas to make the message appear longer.

False

True or False: In business messages, the quantity of words enhances the quality of the message.

False

Consider the following situation and choose the most appropriate communication channel. You are a manufacturing and production consultant. You were recently hired to investigate the production line of a large manufacturer. You've completed the investigation and have some ideas that should help the company operate more efficiently. How should you transmit your ideas? You should use:

A report or proposal

Choose the correct answer to complete the following sentence about the writing process. Experts suggest that ___ of your time should be spent on the prewriting phase.

25 percent

Consider the following situation and choose the most appropriate communication channel. You are working late tonight. Everyone else has gone home for the day, but you've been working on the presentation you'll be giving with your team at the sales meeting tomorrow afternoon. You would like to get their input on what you have done. How can you get them to respond to your presentation first thing in the morning? You should use:

An e-mail

Identify the correct business writing objective for the following description. Present your ideas in a clear and concise manner.

Economical

Identify which of the objectives of business writing is not being met in the following message. I see that there appears to be an absolutely unfamiliar potential client requesting to converse with you in the upcoming afternoon interval. Would you prefer that I reject his request because you are already experiencing an overload of professional work demands?

Economical

Identify the appropriate step in the communication process. At the executive board meeting, Elena presents her proposal to use nontraditional distribution channels.

Message travels over channel

Identify the step in the revision process that corresponds with the following description. You read carefully, checking grammar, spelling, punctuation, and formatting. - Evaluating - Proofreading - Editing

Proofreading

Identify the correct business writing objective for the following description. Identify the problem you are trying to solve or the information you are trying to convey, and then develop a strategy to address that need. - Persuasive - Audience oriented - Economical - Purposeful

Purposeful

Identify which of the objectives of business writing is not being met in the following message. Hi Leslie. Do you think we need to order more printer paper? Do you want to meet for lunch today? I'm going to check and then let you know, unless you have time to check yourself. - Purposeful - Economical - Audience oriented

Purposeful

___ plane just landed an hour ago.

Their

Which of the following are among the primary purposes for sending business messages? Check all that apply. - To persuade - To promote goodwill - To build your network - To entertain - To inform

To persuade To inform

True or False: Conciseness and clarity are what count in business.

True

Which one of the following selections uses a conversational but professional tone?

We are going to take action in response to recent market fluctuations.

___ turned in the report to our supervisor?

Who

Feedback is provided by the ___ and indicates whether or not the message was understood.

receiver

Identify the appropriate step in the communication process. Crystal Jenkins writes a recommendation report.

Sender encodes message

You work in the customer care division at Flannery Electronics. Mr. Gallegos, a longtime customer, is experiencing a problem with his home theater system and has submitted a letter requesting that Flannery Electronics either fix or replace his system at no cost. Unfortunately, Mr. Gallegos's customer service and factory warranties expired three months ago. You must write to Mr. Gallegos and inform him that Flannery will be unable to honor his request. Should the tone for this message be formal or informal? - Informal - Formal Which communication channel would be most appropriate? - Face-to-face meeting - Phone call - Letter - Instant message Mr. Gallegos will most likely have a ___ response to the message you send him. Who might be the secondary audience for you message to Mr. Gallegos? - Your boss - Mr. Gallego's friends and family who might also be customers - The police

- Formal - Letter Negative - Your boss & Mr. Gallego's friends and family might also be customers

Which of the following are steps involved in the prewriting phase of the writing process? Check all that apply. - Analyzing - Researching - Editing - Anticipating - Adapting - Drafting

- Analyzing - Anticipating - Adapting

After identifying the purpose of your message, you should select the most appropriate communication channel. When determining the most effective channel for your message, which of the following should you consider? Check all that apply. - Importance of the message - Confidentiality and sensitivity of the message - Necessity of a permanent record - Amount and speed of feedback and interactivity required - Sender's composing preference - Degree of formality desired - Amount of effort involved

- Importance of the message - Confidentiality and sensitivity of the message - Necessity of a permanent record - Amount and speed of feedback and interactivity required - Degree of formality desired

After identifying the purpose of your message, you should select the most appropriate communication channel. When determining the most effective channel for your message, which of the following should you consider? Check all that apply. - Amount of effort involved - Necessity of a permanent record - Importance of the font choice - How long it will take to write the message - Importance of the message - Degree of formality desired - Receiver's preference and level of technical expertise

- Necessity of a permanent record - Importance of the message - Degree of formality desired - Receiver's preference and level of technical expertise

Identify the step in the revision process that corresponds with the following description. After completing your first draft, you will check the message for clarity, conciseness, tone, and readability. - Editing - Proofreading - Evaluating

Editing

Identify the appropriate step in the communication process. John begins to draft a message to his boss.

Sender encodes message

After identifying the purpose of your message, you should select the most appropriate communication channel. When determining the most effective channel for your message, which of the following should you consider? Check all that apply. - Confidentiality and sensitivity of the message - Amount of effort involved - Receiver's preference and level of technical expertise - Degree of satisification - Cost of the channel - Sender's composing preference - Amount and speed of feedback and interactivity required

- Confidentiality and sensitivity of the message - Receiver's preference and level of technical expertise - Cost of the channel - Amount and speed of feedback and interactivity required

Identify the appropriate step in the communication process. Dr. Pendelton listens to an oral status report from his research partner.

Receiver decodes message

You are a store manager for a midsize shoe retailer located near the campus of a large state university. During the summer months, you need fewer retail associates. You have a great team and don't want to impact employee morale negatively by laying off members of the team. Therefore, in order to reach the best outcome, you decide to try to convince your retail team to schedule vacation time carefully so that no one will be laid off for the summer. Should the tone for this message be formal or informal? Which communication channel would be most appropriate? The retail team will likely have a ___ response to the message you send. Who might be the secondary audience for your message? Check all that apply. - Competing retail stores - Your boss - Retail associates at other locations

- Formal - E-mail Negative - Your boss & Retail associates at other locations

Identify the step in the prewriting process that corresponds with the following description. You prepare notes for a staff meeting to present potential solutions to the lingering problem. You consider several key agenda items to include. - Anticipating - Adapting - Analyzing

Analyzing

Identify the appropriate step in the communication process. Mr. Algazi provides the information his client has requested through a voice message.

Feedback travels to sender

Assume you just wrote the following e-mail message to a colleague about scheduling a meeting. Dear Sally, Thanks for lunch. I had a great time, and we accomplished a lot. Those pictures of your kids are adorable. Listen, I wanted to see if we could schedule a meeting with the big boss for Friday to go over the survey plan we made at lunch. Could you try to set something up when you both are available? I can be free any time on Thursday or Friday. Those pictures of your kids are adorable. Before sending the message, it occurs to you that your e-mail will probably be forwarded to your supervisor. What will you need to change to make the message appropriate for both a colleague and your supervisor?

Make the message more formal, remove the personal discussion, and give more specifics about the survey plan.

Identify the appropriate step in the communication process. Lincoln makes notes about questions he has on a benefits update memo from HR.

Receiver decodes message

Which of the following are steps involved in the drafting phase of the writing process? Check all that apply. - Researching - Anticipating - Editing - Proofreading - Organizing - Drafting

Researching Organizing Drafting

Identify the appropriate step in the communication process. William Fairaizl left a voicemail to the job candidate, asking him meet with him at 4:00 p.m.

Sender encodes the message

Congratulations! You are now the proud owner of the Dynamo Voice Mail System. For initial setup, press "1." The automated system will guide you through the steps necessary to set your personal away message and organize your voice mail folders. To access your messages, press "2." To delete messages, press "3." To exit the system, press "9." For more help, or to speak to a customer service representative while you're logged on to the Dynamo system, press the "*" key. What is the primary purpose of this message? What is the secondary purpose of this message?

- To explain how to set up a voice mail system - To maintain the customer's goodwill

Identify the appropriate step in the communication process. Rehanna decides to propose a cost-saving reorganization of the company's client database.

Sender has an idea

Using a systematic process and practicing writing can help a business writer become better at which writing skills? Check all that apply. - Being entertaining - Focusing on the writer's thought process - Being purposeful - Focusing on the concerns of the audience

- Being purposeful - Focusing on the concerns of the audience

Which of the following are steps involved in the revising phase of the writing process? Check all that apply. - Researching - Evaluating - Analyzing - Drafting - Editing - Proofreading

- Evaluating - Editing - Proofreading

Which of the following are qualities of successful business writing? Check all that apply. - Entertaining - Focused on the writer's thought process - Focused on the concerns of the audience - Purposeful

- Focused on the concerns of the audience - Purposeful

Choose the correct answer to complete the following sentence about the writing process. Experts suggest that ___of your time should be spent on the drafting phase.

25 percent

Experts suggest that ___ of your time should be spent on the revising phase.

50 percent

Identify the correct business writing objective for the following description. Look at the problem from the perspective of the audience instead of your own. - Audience orientated - Economical - Persuasive - Purposeful

Audience oriented

Assume you just wrote the following e-mail message to a subordinate about a presentation. Hey Jim, Nice work on that presentation. I'm going to send a copy to the CEO to show off your creativity. Congratulations to you and your team. Speaking of teams, I'm sending a recommendation to Human Resources. Your leadership during the presentation really shows, and you deserve a promotion for all that hard work. A team is only as good as its leader, after all. Before sending the message, it occurs to you that your e-mail will probably be forwarded to other subordinates. What will you need to change to make the message appropriate for both a subordinate and other subordinates?

Focus on congratulating the team using each individual's name and use a more formal tone. Send news about the promotion recommendation in a separate e-mail.

Marjan is working on a team completing a recommendations report. She has gathered and sorted customer survey data, and now she needs to share it with the team for comments and corrections. Marjan is preparing to e-mail the data to her teammates.

Marjan should post the data on the team wiki.

The ___ is the medium over which a message is transmitted.

channel

Choose the appropriate step in the drafting phase to complete the sentence. Mr. Hernandez has asked you to make a presentation on the new HR benefits package options. Last week you researched the benefits options and created an outline for your presentation. You sit down at your desk and begin to create your presentation visuals and talking points. This step in the writing process is the ___ phase.

drafting

Each employee must submit ___ performance goals by the end of the week.

his or her

When you leave tonight, can you call Danny and ___.

me

Choose the appropriate step in the drafting phase to complete the sentence. You gather data on standard hiring practices for a report needed by the HR department. You notice similarities and trends that you would like to highlight. You sit down at your computer and consider how you will order and present the data most persuasively. This is the ___ phase of the writing process.

organizing

Choose the appropriate step in the drafting phase to complete the sentence. As you review your draft you find you need more information in a key area. This action should have been done in the ___ phase of the writing process.

researching

We strive to make all of our customers feel satisfied with their video game purchases, so we invite you to exchange "Gods of Parnassus" for another video game from our large inventory. Although we are unable to offer refunds for opened games, we believe you will be able to choose a suitable replacement. As you may have read on the box label or in the game guide, "Gods of Parnassus" features flashing lights that may cause epileptic seizures in rare instances. You may want to check the warning labels on any future purchases to ensure a safe and enjoyable gaming experience. What is the primary purpose of this message? - To file a complaint - To apologize to a customer - To direct a customer to customer service - To refuse a refund What is the secondary purpose of this message? - To provide a refund - To rebuild the customer's goodwill - To sell more video games

- To refuse a refund - To rebuild the customer's goodwill

Which of the following are appropriate questions to ask when profiling your audience? Check all that apply. - What is my relationship with the audience? - What position does the audience hold in my organization? - How much does the audience know about my topic? - Who is my primary audience? - How must I reshape my message to make it understandable and acceptable to others to whom it might be forwarded?

- What is my relationship with the audience? - What position does the audience hold in my organization? - How much does the audience know about my topic? - Who is my primary audience? - How must I reshape my message to make it understandable and acceptable to others to whom it might be forwarded?

Which of the following are appropriate questions to ask when profiling your audience? Check all that apply. - What position does the audience hold in my organization? - How does my secondary audience differ from my primary audience? - What is my relationship with the audience? - Do I need to include more background information? - When will my audience receive my message?

- What position does the audience hold in my organization? - What is my relationship with the audience? - Do I need to include more background information?

Which of the following are appropriate questions to ask when profiling your audience? Check all that apply. - Will someone other than my audience see my message - When will my audience receive my message - What position does the audience hold in my organization - How much does the audience know about my topic - How must I reshape my message to make it understandable and acceptable to others to whom it might be forwarded?

- Will someone other than my audience see my message - What position does the audience hold in my organization - How much does the audience know about my topic - How must I reshape my message to make it understandable and acceptable to others to whom it might be forwarded?

Which of the following selections effectively use the "you" view. Check all that apply. - You are invited to take advantage of our professional development workshops. - We know you enjoyed your online shopping experience and will want to tell all your friends about it. - Thank you for your letter regarding your CRB2 home entertainment center. - I'm requesting that all of our valued customers complete the customer satisfaction survey.

- You are invited to take advantage of our professional development workshops. - Thank you for your letter regarding your CRB2 home entertainment center.

Assume you just wrote the following e-mail message to your supervisor about industrial espionage. Dear Ms. Clinton: We have a problem. The other day I saw one of my coworkers loading boxes into the trunk of her car. I offered to help because I thought she was taking work home. The lid slipped off one of the boxes, and I realized it was full of photocopied plans from our latest prototype. She's not on the development team, so there's no reason she should have these documents. I'm not sure what, if anything, I should do about this. Before sending the message, it occurs to you that your e-mail will probably be forwarded to the legal team. What will you need to change to make the message appropriate for both your supervisor and the legal team?

Give more specific information, including dates and names.