ch 2

Which statement about the contribution made by Jack Welch toward management thought and practices is true?

He is widely viewed as having mastered "all of the critical aspects of leadership: people, process, strategy and structure."

Which statement about bureaucracies is true?

It may invest too much authority in too few people.

Peter Drucker championed several ideas that continue to be influential to this day, including employees as

assets

In the classical approaches to management, proponents of the __________ approach argued that managers should stress primarily employee welfare, motivation, and communication.

human relations

The __________ approach to management owes much to other major schools of thought, for example, the Gilbreths and Barnard and Follett.

human relations

Organizations are open systems, and they are dependent on __________ from the outside world, such as raw materials, human resources, and capital.

inputs

Research on __________ promoted the use of teamwork and semiautonomous work groups as important factors for creating efficient production systems.

sociotechnical systems theory

Abraham Maslow contributed to the field of human relations by

suggesting that humans have five levels of needs.

Toward the end of the Industrial Revolution, in the late 19th century, several university programs offering management and business education were founded, including the Wharton School at the University of Pennsylvania. Establishment of these programs

was an acknowledgment of management as a formal discipline.

"Stella, I have enjoyed mentoring you. Now, let's summarize what we have discussed about change. First, change is happening more rapidly and dramatically than at any other time in history. Second, if you don't anticipate change and adapt to it, you and your firm __________," explained Stella's mentor.

will not thrive in a competitive business world