Ch 2 Marketing

Select all that apply Which of the following are true statements regarding sexual harassment? (Check all that apply.)

Both men and women can be victims of sexual harassment. Sexual harassment damages the reputation of the organization in which it occurs.

Select all that apply What do managers as a group bring to an organization that give them a claim on the organization? (Check all that apply.)

Experience Expertise Skills

True or false: Fewer and fewer companies are recognizing the rights of LGBT employees in terms of fair and equal treatment and benefits to their partners.

False

Which of the following best depicts the relationship between top management positions and financial performance?

Organizations that have more women in top management positions have significantly better financial performance.

Which of the following is a type of diversity that can affect how employees are treated in the workplace?

Physical appearance

Select all that apply Identify the four ethical rules or principles managers can use to to help make ethical decisions? (Check all that apply.)

Practical Justice Moral rights Utilitarian

Select all that apply Which of the following are initial steps managers can take to deal with problems of sexual harassment? (Check all that apply.)

Provide sexual harassment education and training to all organizational members, including managers. Use a fair complaint procedure. Develop and communicate a sexual harassment policy.

_______ ethics stem from the values and standards that influence how the general public interacts with one another on issues such as fairness, justice, poverty, and the rights of the individual.

Societal

What act prohibits discrimination against disabled individuals?

The Americans with Disabilities Act

Which of the following states that workplace discrimination on the basis of sexual orientation is illegal?

The Equal Employment Opportunity Commission

When managers use one of the four ethical rules to guide them in decision making, what two things are they trying to balance?

The interest of the company and the interests of the stakeholders

What is the responsibility of an ethics officer?

To communicate ethical standards to employees, ensure employees conform to standards and teach employees to respond to ethical dilemmas

True or false: Employees learn how to behave toward minority group members by observing higher status managers' behavior toward minority group members.

True

True or false: Stakeholders supply productive resources and have a claim on a company.

True

Which of the following are ethical dilemmas? (Check all that apply.)

You must choose between two actions even though each will result in harm to someone. You must decide between helping someone else or acting in your own self interest.

Which of the following are ethical dilemmas? (Check all that apply.)

You must choose between two actions even though each will result in harm to someone. You must decide between helping someone else or acting in your own self interest.

Federal assistance along with managers' sensitivity to employees of lower socio-economic backgrounds have led to _______.

a reduction in the number of people living below the poverty line

Studies indicate that having employees who are physically diverse influences _______.

advancement rates and salaries

A diverse workforce can provide a source of competitive advantage by suggesting goods and services that will allow the company to increase its market by _______.

appealing to more diverse customers

Murder, theft, slavery, rape, and driving while intoxicated are examples of behaviors that most people currently believe _______. (Check all that apply.)

are unethical are unacceptable

According to one study, companies with one or more women on their boards of directors performed _______.

better in terms of returns on equity and sales

Stockholders _______.

buy stock of a company and become owners

Having a diverse group of employees with a variety of problem solving approaches _______.

can improve managerial decision making

Companies pay salaries and taxes, which affect the general welfare of the citizens in the towns where the companies are located. This is one reason why _______ have a stake in the decisions made by companies.

communities

Today's workforce is comprised of people of different genders, ages, ethnicity and sexual orientations. Collectively, these differences among people are referred to as _______.

diversity

The fact that today's workforce is comprised of many people from different racial and ethnic backgrounds underscores the importance of _______.

effectively managing diversity

Non-discriminatory hiring, promotion, and reward systems are a means of acting ethically toward a company's _______.

employees

Managers should take the time to understand the religious beliefs of their workers because _______.

employees will feel respected and loyalty to the company will increase

Effectively managing diversity means _______.

ensuring that diverse employees have equal opportunities

Barry discovered that his customer's order contains an expensive item that they don't really need. Barry knows the right thing to do would be to tell his customer and save them money, but if he leaves the item on the order, he will get a much bigger commission. Barry is caught in a(n) _______ dilemma.

ethical

Rodney feels stuck between a rock and a hard place. He has a decision to make, but whatever outcome he chooses, his decision will harm one group of people, even though it will benefit another. Rodney is facing a(n) _______ dilemma.

ethical

Legal agreements between companies and their suppliers do not generally cover _______.

ethical issues

The individual who is responsible for monitoring conformity to ethical standards and investigating ethical breaches is the _______.

ethics officer

Customers are frequently regarded as the most critical stakeholder group for the company's success because _______.

if a company cannot attract customers to buy its product, it cannot stay in business

Which of the following are behaviors that most people agree are unacceptable, unethical, and should be illegal?

murder sexual assault driving while intoxicated

Employees typically mimic a manager's treatment of members of minority groups because _______.

of the influence of the manager's authority and position

According to the U.S. Census Bureau, approximately _____ U.S residents belongs to a minority group.

one of every three

Trust occurs when _______.

one person has confidence in the goodwill of another person

A community is a stakeholder for a company because it provides the company with _______.

physical and social infrastructures

Overall, those who contribute resources to a company and can gain or lose from the company's actions are known as the company's _______.

stakeholders

Within the network of relationships a company has with other companies, _______ expect fair and prompt payment from the company, and _______ expect that products from the company will be available at the agreed upon quality and price.

suppliers; distributors

Socioeconomic diversity requires that managers be sensitive and responsive to _______.

those with low incomes

Dante is behind at work, so Julia has offered to help him. Dante isn't sure Julia will do a good job, but he places his confidence in her, even though this puts him at risk. This illustrates the concept of _______.

trust

The most frequent victims of sexual harassment are _______.

women who work in a male-dominated occupation

The Age Discrimination in Employment Act Prohibits discrimination against workers over the age of _______ and restricts mandatory _______.

40; retirement

Why are customers considered to be an essential stakeholder group?

A company cannot stay in business without customers.

The law that deals with age discrimination is the _______.

Age Discrimination in Employment Act

In addition to protecting employees with physical and mental disabilities, what act protects employees with HIV or AIDS from discrimination in the workplace?

Americans with Disabilities Act

Which of the following statements correctly reflects the relationship between laws and ethics?

As ethical beliefs change, laws change to reflect the ethical beliefs of a society.

Select all that apply The first step in eradicating sexual harassment is to develop and clearly communicate a sexual harassment policy endorsed by top management. This policy should include which of the following? (Check all that apply.)

Employee education and training Procedures for reporting harassment Examples of unacceptable behavior

Which of the following statements about laws and ethics are true?

Neither laws nor ethics are fixed principles.

The makeup of the U.S. population in terms of racial and ethnic diversity _____.

continues to increase tremendously

Diversity is _______.

differences among people due to age, gender, race, ethnicity, religion, sexual orientation, etc.

The two forms of sexual harassment are quid pro quo and ______.

hostile work environment

At times, an ethical dilemma is to decide which course of action _______.

is the lesser of two evils

The stakeholder group that provides their human capital—their skills, expertise, and experience—to the company and therefore has a claim on the company is the _______.

managers

Select all that apply Select the two forms of sexual harassment.

quid pro quo hostile work environment

The key issue for managers regarding religious diversity is _______.

recognizing different religions and their beliefs

The standards of how the general public deals with issues surrounding poverty, fairness, and justice fall under _______ ethics.

societal

Those who have a claim on a company, and therefore an interest in its ethics, because they are owners as well as entitled to receive future stock dividends, are known as the _______.

stockholders

In order to meet employee expectations and act ethically towards them, a company should create an organizational structure _______.

that fairly and equitably rewards employees

By _______, a company contributes to the economy of its town or region and, therefore, helps determine whether the community prospers or declines.

the salaries, wages, and taxes it pays