ch 3 & 4 review
patients expect professional behavior and base much of their trust and confidence in those who exhibit this type of _________ in the medical office.
demeanor
which is not likely to be one of the factors that influence the first impression we make on others?
what we think
even when two people are speaking at the same time, various channels of communication are used, such as
words, body language, facial expressions. .. all of the above
one of the medical assistants most important characteristics is a strong ____________.
work ethics
The __________ examination is offered as a certification for medical assistants by the AMT.
RMA
a task that is noted as a B priority
Should be done today
Physicians appreciate medical assistants who take _________.
initiative
Deciding which task are most important is called
prioritizing
which of the following is true about most patients
they have no medical background and needs to have medical terms explained
participation in a recognized ___________ shows that medical assistants take their career seriously.
Professional Organization
when education the patient, the medical assistant should have a professional ____________ of concern and helpfulness.
attitude
an innovative approach to plan, deliver, and evaluate healthcare that is grounded in mutually beneficial partnership among healthcare providers, patient, and families is called ___________.
patient centered care
the stage in Maslow's hierarchy of needs in which we maximize our potential is
self-actualization
a reliable way to improve professional behavior is by showing a willingness to respond to constructive criticism. learn to honestly evaluate your old behavior and be willing to use criticism as a means to excel in your profession.
both statements are true
the prime concern of all employees of the physician's office should be
caring for the patient
which of the following skills would not be an appropriate expectation of a competent medical assistant?
diagnosing common patient symptoms
checking personal email several times a day in the medical office is always acceptable
false
patients are not concerned about the medical assistants grooming and wardrobe
false
some stereotypes are unavoidable
false
the medical assistant is not at fault if he or she displays the poor attitude after a reprimand from a supervisor.
false
the second level of Maslow's hierarchy of needs deals with self-esteem
false
obtaining __________ from patients helps medical assistants understand and better interpret patients medical problems, so they can be accurately conveyed to the physician.
feedback
verbal expressions or body language, such as a nod of understanding are called
feedback
the needs we have as humans, at the most basic level, include
food and shelter
which of the following strategies could be used to help school-age children gain a sense of control during the health visit?
give them the opportunity to make certain decisions about treatment
what is the first step in avoiding Prejudice when dealing with individuals?
honestly examine and evaluate your own personal prejudices
which of the following is an example of an open-ended question
how have you been getting along?
which of the following statements about professionalism is true?
it must be practice at all times in the workplace, it can lead to wage increases and promotions, unacceptable behavior is detrimental to the medical assistants career.... All of the above
which of the following personal hygiene attributes can be considered infection control problems?
long Polished Nails
The mental and emotional condition, enthusiasm, loyalty, or confidence of an individual or group with regard to the function or tasks at hand is called
morale
great exaggerations and manipulations of the truth can affect employee...
morale
The __________ formed in the early moments of meeting someone remain in our thoughts long after the first words are spoken.
opinions
which of the following is not considered a benefit of wearing a uniform or scrubs?
projects a specific status
"don't worry, I'm sure everything will be fine" is an example of
providing unwarranted assurance
which of these careers would not be available to a person who has had medical assistant training?
respiratory therapy assistant
in Maslow's hierarchy of needs, the fourth level relates to which of the following?
self-esteem
what is the best way for new medical assistant graduates to become good team players in the medical office?
show consideration and appreciation for each member of the staff
the best way to earn a favorable evaluation on your externship is to
show integrity and practice High ethical standards
which of the following can be a Channel of linear communication,?
spoken word, written message, body language, email message,... All of the above
a standard mental picture that is held in common by members of a group and that represents in over simplified opinion, prejudiced attitude, or uncritical judgment is called
stereotype
which statement is true regarding the status of students during the externship compared with that of regular employees?
students are expected to perform under the same Professional Standards as regular employees
if managers were asked to name the most important attribute for medical professionals, what would always be high on the list?
teamwork
which statement best describes the relationship of administrative and clinical medical assisting responsibilities
the two are equally important for maintaining a high quality Medical Practice
employee should be aware of the attendance policies in the facility's policy and procedures manual
true
habits formed during a medical assistant training program will continue into the externship and employment
true
jewelry should be conservative at work, and large earring should never be worn
true
paraphrasing is listening to what the sender is communicating, analyzing the words, and then restating them to confirm that the receiver has understood the message as a sender intended it
true
the personality that people project in public is their persona
true
which of the following is the most common communication error in patient care?
using medical terminology