Ch 3 MGT 371 T or F

A phrase or sentence that succinctly expresses a key corporate value is called a story.

False

An achievement culture is found in an environment that is dynamic and requires high-risk decision making.

False

An example of part of the legal-political dimension of the general environment is a government's report on the decline of unemployment rate.

False

Cultural values in organizations are rarely observed, but are rather deeply embedded to the extent that members are not consciously aware of them.

False

Culture can be defined as the ability to speak different languages.

False

Customers and competitors are two important sectors of the economic dimension of a firm's general environment.

False

The consisteancy culture has an external focus and a consistency orientation for a dynamic environment.

False

The outer layer, the general environment, is widely dispersed and affects organizations directly.

False

The raw materials that organizations use to produce its outputs are provided by customers.

False

A ceremony is a planned activity at a special event that is conducted for the benefit of an audience.

True

A joint venture involves a strategic alliance or program by two or more organizations.

True

A narrative based on events within the organization that is frequently repeated is called an organizational story.

True

A results-oriented culture that values competitiveness, aggressiveness, personal initiative, and willingness to work long and hard to achieve results is called the achievement culture.

True

A sales executive for General Motors fills an essential boundary-spanning role.

True

Competitive intelligence professionals are really just in-house snoops who obtain information about other companies.

True

Corporate culture plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises.

True

In a high performance culture, organizations put high emphasis on both culture and solid business performance as drivers of organizational success.

True

In adaptive cultures, managers are concerned with customers and processes that bring about useful change.

True

In determining what cultural values are important for the organization, managers should consider the external environment as well as the company's strategy and goals.

True

Labor market forces affecting organizations right now include the growing need for computer-literate knowledge workers and the necessity for continuous investment in human resources through recruitment, education, and training.

True

McDonalds, Burger King, and Checkers are competitors since all three sell fast food to individuals.

True

Organizations must manage environmental uncertainty to be effective.

True

The cultural leader articulates a vision for the organizational culture that employees can believe in and that generates excitement.

True

The economic dimension of the general environment includes consumer purchasing power.

True

The general environment and the task environment are the two layers of an organization's external environment.

True

The international dimension of the external environment represents events originating in foreign countries as well as opportunities for U.S. companies in other countries.

True

The labor market is made up by people in the environment who can be hired to work for an organization.

True

The mythical sales representative at Robinson Jewelers who delivered a wedding ring directly to the church because the ring had been ordered late is an example of a hero.

True

The sociocultural dimension of the general environment includes societal norms and values.

True

Toyota's response to recent events like the global economic downturn and the deadly tusnami in Japan was to create a more efficiency driven culture with their focus turned to improve their internal environment instead of outward.

True

When an organization pays little attention to cultural values and instead focuses on business results, success will be difficult to sustain in the long run.

True

Current employees, management, and especially corporate culture are part of an organization's internal environment.

True

Customers are the people and organizations in the environment who acquire goods or services from the organization.

True

Economic problems in other parts of the world have a tremendous impact on U.S. companies.

True

If Johnson Lumber provides trees for Westvaco Paper Manufacturing, then Johnson Lumber is considered a supplier for Westvaco.

True

In China, business tends to be more personal.

True

More organizations are requiring all employees to perform boundary-spanning because environmental shifts can happen quickly.

True

Over the last four years, the weakened U.S. economy has had a devastating impact on small business.

True

Physical symbols are associated with the surface level of organizational culture.

True

Quadrant A represents organizations that are focused primarily on bottom-line results and pay little attention to organizational values.

True

Recently, there has been strong concern about climate change such as global warming caused by greenhouse gases, most notably carbon dioxide.

True

The technological dimension of the external environment includes scientific and technological advancements in a specific industry as well as in society at large.

True

According to Manager's Shoptalk in chapter 3, one of the rules of doing business in China is remembering that relationships are short-term.

False

Companies in Quadrant D put high emphasis on both culture and solid business performance as drivers of organizational success.

False

Due to the stable environment and lack of technological change, mergers and joint ventures rarely occur in the U.S.

False

Given the increasing environmental uncertainty, managers in partnering organizations are shifting from a partnership orientation to an adversarial orientation.

False

In today's business environment, most companies operate in a stable and rigid environment.

False

It is expected that the Hispanic population in the United States will shrink slightly over the next 30 years.

False

The set of key values, beliefs, and norms, that are shared by members of an organization are combined to create the symbols of an organization.

False

The task environmental dimension includes all elements that occur naturally on earth, including plants, animals, rocks, and natural resources such as air, water, and climate.

False