Ch. 4 Quiz [Sys. Analysis]

A(n) _____, such as Microsoft Outlook, includes a private calendar, a to-do list, and powerful contact management features. a. personal information manager (PIM) b. enterprise architecture c. swim lane d. fact-finding application

A

In addition to joint application development, another popular user-oriented method is _____, which resembles a condensed version of the entire SDLC with users involved every step of the way. a. rapid application development b. agile method c. brainstorming d. sampling

A

In an interview, _____ are questions that ask a person to evaluate something by providing limited answers to specific responses or on a numeric scale. a. range-of-response questions b. factual questions c. open-ended questions d. leading questions

A

In an interview, _____ encourage spontaneous and unstructured responses. a. open-ended questions b. closed-ended questions c. range-of-response questions d. leading questions

A

In an interview, _____ limit or restrict the response. a. closed-ended questions b. open-ended questions c. range-of-response questions d. leading questions

A

In the rapid application development (RAD) model in the accompanying figure, the _____ phase focuses on program and application development tasks similar to the SDLC. a. construction b. user design c. requirements planning d. cutover

A

One of the main activities in the systems analysis phase is _____, which involves fact-finding to describe the current system and identification of the specifications for the new system. a. requirements modeling b. user-based modeling c. objective modeling d. goal-based modeling

A

Rapid application development (RAD) relies heavily on _____. a. prototyping b. agile methods c. scrum d. management direction

A

Supporters of neutral locations for interviews believe that it _____. a. keeps interruptions to a minimum so people can concentrate fully b. makes the interviewee feel comfortable during the meeting c. gives the interviewee easy access to supporting material that might be needed d. gives the interviewee an opportunity to take calls during the interview

A

The primary advantage of rapid application development (RAD) is that _____. a. systems can be developed more quickly with significant cost savings b. systems are developed more slowly with fewer bugs c. the decelerated time cycle allows more time to develop quality, consistency, and design standards d. a company's strategic business needs are emphasized and the mechanics of the system are not stressed

A

To evaluate _____, a systems analyst needs information about projected future volume for all outputs, inputs, and processes. a. scalability b. applicability c. reliability d. compatibility

A

When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a _____ could ensure the sample is balanced geographically by selecting five customers from each of four zip codes. a. stratified sample b. random sample c. comprehensive sample d. systematic sample

A

_____ is a fact-finding technique that can help a systems analyst understand how the current system is supposed to work. a. Document review b. Productivity software c. A systematic sample d. Brainstorming

A

The creation of this representation is similar to drawing an organization chart.

A functional decomposition diagram (FDD)

These methods develop a system incrementally, by building a series of prototypes and constantly adjusting them to user requirements.

Agile method

A common tool for showing the distribution of a questionnaire or sampling results is a vertical bar chart called a _____. a. tree map b. histogram c. flowchart d. streamgraph

B

Identify is a typical example of a system requirement for the performance category. a. The manager of the sales department must approve orders that exceed a customer's credit limit. b. The student records system must produce class lists within five hours after the end of registration. c. The purchasing system must provide suppliers with up-to-date specifications. d. Each input form must include date, time, product code, customer number, and quantity.

B

In a use case diagram, the user becomes a(n) _____, with a specific role that describes how he or she interacts with a system. a. agent b. actor c. master d. interlocutor

B

In a(n) _____, team members prepare to lunge at each other to achieve their objectives. a. adaptation b. scrum c. resequencing session d. pool

B

In the rapid application development (RAD) model, the _____ phase resembles the final tasks in the SDLC implementation phase. a. construction b. cutover c. requirements planning d. user design

B

Jerry has inherited an Excel sheet that lists all of the system requirements for his team's new project. But unfortunately, his predecessor did not label the requirements with categories-or in some cases failed to categorize them correctly. He needs to take care of this so the requirements can be sorted correctly. Jerry knows that there were supposed to be three performance examples but he finds four in the spreadsheet. Which one of these is mislabeled as a performance example? a. The records system must produce key reports within five hours of the end of each fiscal quarter. b. The system must automatically generate an insurance claim form c. Response time must not exceed four seconds. d. The online inventory control system must flag all low-stock items within one hour after the quantity falls below a predetermined minimum.

B

The _____ is a top-down representation of a process. a. total cost of ownership (TCO) b. functional decomposition diagram (FDD) c. Unified Modeling Language (UML) d. Rapid Economic Justification (REJ)

B

The _____ is a widely used method of visualizing and documenting software systems design. a. functional decomposition diagram (FDD) b. Unified Modeling Language (UML) c. total cost of ownership (TCO) d. Rapid Economic Justification (REJ)

B

When studying an information system, illustrations of actual documents should be collected using a process called _____. a. stratification b. sampling c. indexing d. randomization

B

_____ enable a systems analyst to identify a problem, evaluate the key elements, and develop a useful solution. a. Artistic skills b. Analytical skills c. Interpersonal skills d. Confrontational skills

B

_____ is a planned meeting during which a systems analyst obtains information from another person. a. Sampling b. An interview c. Research d. A survey

B

A _____ is a Unified Modeling Language (UML) technique that visually represents the interaction between users and an information system. a. scatter diagram b. surface flowchart c. use case diagram d. user-based flowchart

C

Greater user involvement in the system development process usually results in _____. a. poorer communication b. lower quality deliverable c. more satisfied users d. slower development times

C

Identify a typical example of a system requirement for the input category. a. The system must provide logon security at the operating system level and at the application level. b. Response time must not exceed four seconds. c. Student grades must be entered on machine-readable forms prepared by the instructor. d. As a final step in year-end processing, the payroll system must update employee salaries, bonuses, and benefits.

C

In a(n) _____ structure, which usually is based on interpersonal relationships, some people have more influence or knowledge than appears on an organization chart. a. unstructured b. spontaneous c. informal d. open-ended

C

In the rapid application development (RAD) model in the accompanying figure, during the _____ phase, users interact with systems analysts and develop models and prototypes that represent all system processes, outputs, and inputs. a. cutover b. construction c. user design d. requirements planning

C

Jerry has inherited an Excel sheet that lists all of the system requirements for his team's new project. But unfortunately, his predecessor did not label the requirements with categories-or in some cases failed to categorize them correctly. He needs to take care of this so the requirements can be sorted correctly. Jerry has found one system requirement that he thinks could fit into a couple of different categories. The requirement is as follows: An employee record must be added, changed, or deleted only by a member of the human resources department. What is the best categorization of this requirement? a. Input b. Performance c. Control d. Process

C

John has finished compiling a list of the various members of the joint application development (JAD) group and the list is as follows: John is the JAD project leader, Tom is the representative from top management, Jennifer is a manager, Alen and Ian are users, Linda and Alex are systems analysts, and Clark is the recorder. As John develops the agenda, he wants to put the name of the appropriate person next to the agenda item. Whose name would he put next to the final task on the agenda, the task of documenting the results of the JAD session and preparing the report that will be sent to JAD team members? a. Tom b. Clark c. His own d. Linda

C

John has finished compiling a list of the various members of the joint application development (JAD) group and the list is as follows: John is the JAD project leader, Tom is the representative from top management, Jennifer is a manager, Alen and Ian are users, Linda and Alex are systems analysts, and Clark is the recorder. There have been some rumblings within the firm that this development project is not necessary so John and others feel it is important to explain the reason for the project at the outset. Whose name goes next to this point on the agenda? a. His own b. Alex c. Tom d. Jennifer

C

Software such as Microsoft OneNote is a type of _____ software. a. personal data management b. personal information manager (PIM) c. project data management d. personal digital assistant (PDA)

C

The kind of document shown in the accompanying figure starts with a heading, which should include all except _____ a. your observations b. your signature c. a brief statement of purpose d. your suggestions

C

The term _____ refers to a system's ability to handle increased business volume and transactions in the future. a. compatibility b. reliability c. scalability d. applicability

C

When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a _____ might select any 20 customers. a. stratified sample b. comprehensive sample c. random sample d. systematic sample

C

Which of the following is a typical example of a system requirement for the control category? a. The customer analysis system must produce a quarterly report that identifies changes in ordering patterns. b. The warehouse distribution system must analyze daily orders and create a routing pattern for delivery trucks. c. The system must maintain separate levels of security for users and the system administrator. d. The data entry screens must be uniform, except for background color, which can be changed by the user.

C

Which of the following is a typical example of a system requirement for the process category? a. All transactions must have audit trails. b. The website must report online volume statistics every four hours and hourly during peak periods. c. The equipment rental system must not execute new rental transactions for customers who have overdue accounts. d. The system must be operated seven days a week, 365 days a year.

C

_____ is a model that asks the traditional fact-finding questions in a systems development context. a. A functional decomposition diagram b. A class diagram c. The Zachman Framework for Enterprise Architecture d. The Unified Modeling Language

C

If one of these is available, analysts can use it to develop models and enter documentation from the joint application development (JAD) session.

CASE tool

Systems analysts use this kind of question when they want information that is more specific, or when facts must be verified.

Closed-ended

A(n) _____ is a characteristic or feature that must be included in an information system to satisfy business needs and be acceptable to users. a. property b. questionnaire c. object d. system requirement

D

A(n) _____ shows the timing of interactions between objects as they occur. a. orientation diagram b. timing diagram c. class diagram d. sequence diagram

D

If an interviewee gives only short or incomplete responses to open-ended questions, a systems analyst should _____. a. rudely conclude the meeting b. give the interviewee easy access to supporting material that might be needed c. continue using open-ended questions d. switch to closed-ended questions

D

In addition to direct evaluations, systems developers must identify and document indirect expenses that contribute to the _____. a. Rapid Economic Justification (REJ) b. business process modeling notation (BPMN) c. functional decomposition diagrams (FDD) d. total cost of ownership (TCO)

D

In projects where it is desirable to obtain input from a large number of people, a(n) _____, such as that shown in the accompanying figure, can be a valuable tool. a. suggestion b. observation c. title d. questionnaire

D

The _____ phase of the SDLC includes four main activities: requirements modeling, data and process modeling, object modeling, and consideration of development strategies. a. systems implementation b. systems design c. systems planning d. systems analysis

D

The process of concentrating on what is said in an interview and noticing any nonverbal communication that takes place is called _____. a. sampling b. fact-finding c. brainstorming d. engaged listening

D

Using _____, an analyst can show business functions and break them down into lower-level functions and processes. a. Unified Modeling Language (UML) b. Rapid Economic Justification (REJ) c. total cost of ownership (TCO) d. functional decomposition diagrams (FDD)

D

When phrasing interview questions, a systems analyst should avoid _____ that suggest or favor a particular reply. a. closed-ended questions b. range-of-response questions c. open-ended questions d. leading questions

D

When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a _____ might select every tenth customer for review. a. stratified sample b. comprehensive sample c. random sample d. systematic sample

D

Which of the following is a general category of system requirements? a. Daily reports b. Response time c. Login security d. Inputs

D

Which of the following is a typical example of a system requirement for the output category? a. All transactions must have audit trails. b. Manufacturing employees must swipe their ID cards into data collection terminals that record labor costs. c. As the final step in year-end processing, the payroll system must update employee salaries, bonuses, and benefits and produce tax data required by the IRS. d. The contact management system must generate a daily reminder list for all sales reps.

D

_____ are important to a systems analyst who must work with people at all organizational levels, balance conflicting needs of users, and communicate effectively. a. Artistic skills b. Problem solving skills c. Confrontational skills d. Interpersonal skills

D

These are the kinds of questions that are useful when a systems analyst wants to understand a larger process or draw out the interviewee's opinions, attitudes, or suggestions.

Open-ended

This is the overall diagram in business process modeling notation (BPMN) terminology.

Pool

One of its risks is that a system might work well in the short term, but the corporate and long-term objectives for the system might not be met.

Rapid application development (RAD)

This offers a better return on the initial investment because it will have a longer useful life.

Scalable system

This provides various graphical tools, such as use case diagrams and sequence diagrams.

The Unified Modeling Language (UML)

In determining this, one problem is that cost estimates tend to understate costs such as user support and downtime productivity losses.

Total cost of ownership