Ch. 5 Smartbook

Over _______ is currently invested in mutual funds that focus on companies that demonstrate commitment to the environment, ethics, and social responsibility.

$2 trillion

Which type of thinking is associated with the Golden Rule?

Care-based

Values that refer to modes of behavior are called ______ values.

instrumental

The direction of communication at Enron can best be described as ___.

top-down

Which type of bias is present when an individual encourages his client to purchase a product that may not be right for the client, but that would earn the individual a hefty sales commission?

conflict of interest

Which type of approach should subordinates use when assessing managerial integrity?

dubious reputation

Constructs representing generalized behaviors or states of affairs that are considered by the individual to be important are known as

values

When someone tries to justify their behavior by claiming it was caused by someone's else's action, the individual is using ______.

Attribution of blame

____________ represents an organization's purpose, guiding principles, basic identity, and most important values.

Core ideology

Which of the following is one of the 'fronts' of leadership action important to establishing an ethical organizational climate?

Core ideology Integrity Process focus

Nazi concentration camp guards who absolved themselves of responsibility for their actions by saying they were merely following orders were using

Displacement of responsibility

Moral _____ refers to an individual's belief in his capacity to mobilize various personal, interpersonal, and other external resources to persist despite moral adversity.

Efficacy

Thinking that is characterized as 'do what's best for the greatest number of people' is referred to as ______ thinking.

Ends-based

Which of the following is one of the four general categories of attitudes and behaviors associated with ethical leadership and ethical role models?

Ethical actions and self-expectations Articulating ethical standards Basic fairness Interpersonal behaviors

In contrast to previous generations, which group believes that leaders have to earn their positions, not be given them based on seniority?

Gen Xers

The group of workers identified by Zemke as entrepreneurial individuals who embrace change and take a free agency approach to their jobs are the ______.

Gen Xers

A manager who chooses a job applicant who is more like herself rather than another applicant who is not like her is demonstrating _______ _______.

In-group favoritism

When an individual shows a systematic pattern of acts of kindness towards people who are like them, they are demonstrating _______ ______.

In-group favoritism

Which of the following is not a benefit of having a strong ethical climate?

Increased organizational costs and complexity

The question of whether you should tell authorities that your spouse has a highly contagious and dangerous disease or protect her privacy is an example of which ethical dilemma?

Individual versus community

Leaders who demonstrate their commitment to higher principles through their actions demonstrate strong _______.

Integrity

_____ doubt the wisdom of traditional racial and sexual categorizing and seek seeking teamwork, security, and work-life balance as they move into the workplace.

Millennials

Which of the following is part of the concept of moral potency?

Moral courage Moral ownership Moral efficacy

Which of the following is true about the dual-process theory of moral judgment proposed by Joshua Greene?

Moral judgments concerned primarily with "rights" and "duties" are made by automatic emotional responses.

Research shows that the relationship between how we think we should act and our actual behavior is

Often inconsistent

When we overestimate the quality of our own work and contributions to our team, we are showing which type of bias?

Overclaiming credit

"The first imperative is to be a trustworthy person, and that depends on both one's character and competence." This belongs to the ___________level of Covey's principle-centered leadership model.

Personal

Plato and Kant believed mature moral judgment was a ________ process.

Rational

Which type of leadership can best be described as literally involving serving others?

Servant

Which of the following is a criticism of servant leadership?

Servant leadership suggests that serving others is an end to itself rather than a means to other organizational goals.

Deciding how to balance spending time with your children versus making a bigger commitment to your career is an example of which type of dilemma?

Short-term versus long-term

Which of the following does describe a servant leader?

The leader's primary role is to communicate to others. The leader is able to understand others' feelings and perspectives. The leader helps to foster each person's emotional and spiritual health and wellness.

Which of the following is true regarding personal values and organizational values?

The values of top leaders can often be a better source of a information about how an organization operates than its stated values. Leaders may fail because of a misalignment between their personal values and those of the organization. Employees with values similar to the organization are generally more satisfied with their jobs.

Successful managers typically subscribe to

Theory Y

All of the following describe the interpersonal behaviors of ethical leaders?

They focus on the positive not the negative. They value their relationships with others and actively work to maintain them. They are hardworking and helpful.

True or false: Although most people purport to judge others by their merits, research shows that implicit prejudice often distorts their judgments.

True

True or false: It is important for leaders to internalize a strong set of ethics.

True

When organizational leaders fail to embrace and enforce ethical standards and norms and even condone misbehavior, the organization has which type of climate?

Unethical climate

The term ————ethical leadership refers to leadership behavior enacted by individuals who take action to maintain ethical standards in the face of questionable moral behaviors by higher ups.

Upward

The four generations of values identified by Zemke include each of the following

Veterans The Baby Boomers The Gen Xers Millennials

Leaders who show they understand the world as we see and experience it show ______.

empathy

Principle-centered leadership suggests a fundamental interdependence between all of the following levels of leadership

managerial. personal. organizational.

An individual who tells his superiors that he is responsible for completing 90% of the work done by his group is probably guilty of which type of bias?

overclaiming credit

Principles of right conduct or a system of moral values are referred to as

Etthics

Which of the following is a description of the moral person as defined by Avolio?

Fair Open Honest

True or false: According to Avilio, as long as leaders are ethical, their management methods should not be questioned.

False

True or false: Leaders sometimes fail as a result of a lack of fit between their personal values and those of the organization.

False

All of the following except which are characteristics most often associated with servant leadership?

Legitimacy

True or false: One's ethical judgments are negatively affected by conflicts of interest.

False

Which type of thinking can be characterized as 'following the highest principle or duty'?

rule based

The Association of Certified Fraud Examiners estimates that globally businesses lose how much each year due to fraudulent activity?

2.9 billion

Which of the following is characteristic of a cult?

A compelling and totalistic vision A conversion process Charismatic leadership

Which employee is least likely to address perceived ethical problems?

An employee who lacks options in the market place

A boss who exaggerates her anger at an employee's mistake to 'teach a lesson' is demonstrating which type of leadership?

Inauthentic

All of the following are true of Theory Y

people take pride in their organization. people are motivated to work for the personal growth it provides. there is a sense of respect for a job well done.