CH 6

11.___ Which of the following is accurate for goal setting? a. Management commitment is key to successful implementation of MBO programs. b. In general, there are no downsides to goal setting. c. Goals should be easily achieved to be motivating. d. Goals are more effective motivators if feedback on achievement is limited so as not to divert attention from the goal to the feedback.

a. Management commitment is key to successful implementation of MBO programs

19.___ Which of the following statements regarding goal setting and ethics is true? a. Research shows that teachers who are rewarded for their students' success may give their students answers during tests to improve the test scores. b. The tendency to behave unethically occurs when employees know they are going to achieve their goals. c. Employees have two choices when goal accomplishment is rewarded: work hard to reach the goals, or quit. d. When a high percentage of a CEO's pay package consists of stock options, companies are less likely to misrepresent the financial situation of the company.

a. Research shows that teachers who are rewarded for their students' success may give their students answers during tests to improve the test scores

1.___ *Which of these are ways that REI shows a commitment to keeping and engaging employees? a. Pay scale 20% above similar retailers. b. Yay-days, profit-sharing, town hall meetings, and online campfire meetings. c. Town hall meetings, profit-sharing and free equipment. d. Yay-days, online campfire meetings, and free equipment.

b. Yay-days, profit-sharing, town hall meetings, and online campfire meeting

13.___ Judgment based on evidence refers to a. letting employees know what criteria are used in appraisal. b. documenting performance problems and using factual evidence in rating performance. c. ensuring that there is two-way communication during the appraisal process and the employee's perspective is heard. d. the process where feedback is confidentially gathered from peers, customers and subordinates.

b. documenting performance problems and using factual evidence in rating performance.

17.___ *To improve overall performance management, in addition to performance appraisals, a company should use a. an employee ranking technique. b. frequent one-on-one meetings. c. an annual company picnic. d. a peer-review bonus system.

b. frequent one-on-one meetings.

16.___ Renaldo is preparing to rate Marquez on his annual performance evaluation. As he looks at the first item, Renaldo thinks about the meeting he had with Marquez last week. Marquez shared with Renaldo that his wife was quite ill and that there may be days when he would be called to the hospital unexpectedly. Renaldo knows that a poor review will cost Marquez his bonus which Renaldo knows would be very difficult for Marquez financially. Based on this, Renaldo may give Marquez ratings that show ______________ bias. a. liking b. leniency c. stereotype d. recency

b. leniency

20.___ Which of the following statements is true regarding cultural aspects of motivation in a work environment? a. Mexican employees work very effectively in self-managed teams. b. Indian employees are very satisfied when they are empowered. c. Chinese employees are very motivated when goals are very difficult. d. Peer appraisals are very effective in collectivism cultures.

c. Chinese employees are very motivated when goals are very difficult.

7.___ Which of the following statements regarding the relationship between feedback and performance is true? a. The mere presence of feedback is sufficient to motivate employees to better performance. b. Regardless of whether feedback is positive or negative in nature, employees will feel motivated by it. c. Feedback is detrimental to performance in about one-third of the cases. d. The manner in which feedback is delivered has no bearing on its motivation effects

c. Feedback is detrimental to performance in about one-third of the cases.

8.___ According to the formula for the motivating potential score of a job, the most important elements in deciding motivation potential are a. skill variety and autonomy. b. task significance and task identity. c. autonomy and feedback. d. skill variety and feedback.

c. autonomy and feedback.

12.___ 360-degree feedback is a. designed to provide feedback for promotion or pay decisions. b. designed to deal with all instances where competition between coworkers is prevalent. c. designed to provide feedback for developmental purposes. d. the most frequently used form of performance appraisal in U.S. firms.

c. designed to provide feedback for developmental purposes.

15.___ Conducting an effective performance appraisal meeting a. is always easier if the rater begins the meeting with a criticism of the employee and moves forward from there. b. is always easier if the rater limits the number of opportunities the employee has to speak. c. is facilitated if the rater has empathy for the employee. d. is easier if the rater completes the performance appraisal form as he talks to the employee during the actual performance appraisal meeting.

c. is facilitated if the rater has empathy for the employee

2.___ Which of the following factors has the most influence on worker motivation? a. pay b. growth opportunities c. job design d. recognition

c. job design

4.___ Olaf works on an assembly line in an Oslo factory. Last month the assembly line processes were overhauled. Olaf is still responsible for soldering electrical contacts on an appliance component, but now he is also expected to review each component for quality defects after he solders. If he notes any defects, he can place the component in the scrap bin. If he scraps five such pieces in succession, he is permitted to press an emergency button above his station, which stops the assembly line completely. This job re-design is a reflection of the _____ ______________ philosophy. a. job rotation b. job enlargement c. job enrichment d. job specialization

c. job enrichment

5.___ Task significance refers to a. the extent to which the job requires a person to utilize multiple high level skills. b. the degree to which a person is in charge of completing an identifiable piece of work from start to finish. c. whether a person's job substantially affects other people's health, work or well-being. d. the degree to which a person has the freedom to decide how to perform his tasks

c. whether a person's job substantially affects other people's health, work or well-being.

9.___ *Which of these is NOT one of the job components that research indicates increase the motivation of a job? a. Autonomy b. Feedback c. Task significance d. Creativity

d. Creativity

10.___ Which of the following statements regarding SMART goals is correct? a. Easy goals are the most effective goals. b. When goals are specific, stress is higher. c. Adding a time limit to a goal leads to short-term decision making and ignoring the long term consequences. d. Effective goals tend to be aggressive but achievable.

d. Effective goals tend to be aggressive but achievable.

18.___ Which of the following statements regarding performance incentives is accurate? a. Employees who are heavily rewarded by commissions may overwhelm customers who provide them with a low probability of making a sale. b. When awarded stock options, employees tend to hold on to them rather than sell them. c. Profit sharing is an effective way of tying employee pay to individual effort. d. Gainsharing programs can be successful if the payout formula is generous and employees can participate in the management of the company.

d. Gainsharing programs can be successful if the payout formula is generous and employees can participate in the management of the company.

3.___ Which of the following is an advantage of job rotation? a. employees become cross-trained due to their movement between jobs. b. managers have greater scheduling flexibility in a job rotation system. c. employees experience less boredom in a job rotation system. d. all of the above

d. all of the above

14.___ *Forced ranking systems like those used by Intel and Uber, a. provide employees with concrete feedback on what their goals are for next year. b. are beneficial to a firm if they are used in a consistent manner and for a long period of time. c. can lead to employee stagnation and a performance-aversive culture. d. can carry the danger of lawsuits because of equal employment opportunity concerns with employees rated.

d. can carry the danger of lawsuits because of equal employment opportunity concerns with employees rated.

6.___ Which of the following psychological states has research identified as the most important for employee attitudes and behaviors? a. responsibility b. knowledge of results c. motivation d. meaningfulness

d. meaningfulness