Ch. 6 ISOM

who are we who are our customers what is our operating philosophy what are our core competencies and competitive advantages what are our responsibilities with respect to being a good steward

5 parts of a mission statement

planning, controlling, organizing, staffing, directing

5 primary functions of management

An attribute to be sought a target to be achieved a time frame

Name the three key elements of a goal

participative

___________ decision making supports employee empowerment within an organization

level of training how quickly the decisions need made how involved the employees have been with the decision making process

important considerations when determining the best leadership style

democratic leaders

leaders that involve their employees in decisions

free-rein leaders

leaders that let their employees work without much interference

autocratic leader

leaders that make all of the decisions and then tell employees what must be done and how to do it

technical expertise, conceptual skills, analytical skills, human relations skills

name the 4 skills needed by managers

helps avoid duplication creates synergy establishes lines of authority improving communication improving competitiveness

name the main 5 benefits of organization

middle management

responsible for tactical and operational planning, spend most of their time organizing (Plant managers, division managers, department managers)

top management

spend most of their time planning, make the organizations strategic decisions. (president, CEO, executive Vice President)

first-line management

supervise workers and daily operations of the organization, spend most of their time controlling (foreman, supervisor, office service manager)

objectives are measurable

the principle difference between goals and objectives

controlling

which function of management refers to comparing present performance with standards or objectives, identifying deviations from the standards, investigation the causes of deviations, and taking corrective action when necessary.

planning

which function of management refers to determining the organization's objectives and deciding how to accomplish them

directing

which function of management refers to motivating ad leading employees

organizing

which function of management refers to the structuring of resources and activities to accomplish objectives in an efficient and effective manner.

human relations

which skill refers to the ability to deal with people, both inside and outside the corporation.

analytical

which skill refers to the ability to identify relevant issues and their importance, understand the relationships between them, and perceive the underlying cause of the situation (needed by all managers but mostly top level)

conceptual

which skill refers to the ability to think in abstract terms, and to see how parts fit together as a whole (needed by all managers but mostly top-level)

technical expertise

which skill refers to the specialized knowledge and training required to preform jobs related to their area of management (needed most by first-line managers)

tactical

which type of plan plan is designed to implement the objectives specified in the strategic plans

operational

which type of plan plan refers to the actions specific individuals, work groups, or departments need to accomplish in order to achieve the company's tactical plan

strategic

which type of plan plan should be market driven, matching customers' desire for value with operational capabilities, processes, and Human Resources

administrative

which types of managers are more of a generalist than a specialist, managing entire businesses or major segments of a business

financial

which types of managers are responsible focus on obtaining money needed for successful operation of the organization

human resource

which types of managers are responsible for all items related to staffing

production and operations

which types of managers are responsible for getting goods and services ready for the marketplace

information technology

which types of managers are responsible for implementing, maintaining, and controlling computer networks

marketing

which types of managers are responsible for making decisions about product features, name, price, and packaging, as well as planning the best distribution strategy for the product

1. recognize and define the problem 2. develop options 3. analyze options 4. select the best option 5. implement the decision 6. monitor the consequences

decision making process