Ch 7: Operations Management and Quality for Producing Good

What is the definition of a low-contact system?

A level of customer contact in which the customer need not be part of the system to receive the service.

Which of the following is the definition of a master operations schedule?

A top-level schedule showing which products will be produced, and when, in upcoming time periods.

Which of the following best defines make-to-stock operations?

Activities for producing standardized products for mass consumption.

A _____________ show daily work assignments with start and stop times for assigned jobs.

Detailed schedule

The activities in producing tangible products such as radios, newspapers, buses, and textbooks refers to ________.

Good operations.

___________ have a level of customer contact in which the customer is part of the system during service delivery.

High-contact systems

What is the name for the certification program indicating that a factory, laboratory, or office has met the quality management standards set by the International Organization for Standardization?

ISO 9000.

_________ is the systematic direction and control of the activities that transform resources into finished services and goods that create value for and provide benefits to customers.

Operations management.

Which of the following layouts is defined as the physical arrangement of production activities that groups equipment and people according to function?

Process layout .

__________ refers to the activities in producing intangible and tangible products such as entertainment, transportation, and education.

Service operations

What is the definition of supplier selection?

The process of finding and choosing suppliers of services and materials

Which of the following defines the materials management activity of inventory control?

The process of receiving, storing, handling, and counting all raw materials, partly finished goods, and finished goods.

When a theater offers midday, afternoon, and evening shows seven days a week, it creates ________; it adds customer value by making products available when consumers want them.

Time utility.

___________ refers to a product's ability to satisfy a human want or need.

Utility.

Operations process is __________.

a set of methods and technologies used to produce a good or service.

Make-to-order operations are ________.

activities for one-of-a-kind, custom-made production.

Capacity is _______.

the amount of a product that a company can produce under normal conditions.

A supply chain is ________.

the flow of information, materials, and services that starts with raw-materials suppliers and continues adding value through other stages in the network of firms until the product reaches the end customer.

Operations capacity is _________.

the special ability that production does especially well to outperform the competition .

Historically, agriculture __________.

was the dominant sector in the very early years of the United States.