ch. 7 quiz

a decision tree is

a graph of decisions and their possible consequences

The model of decision making that explains how managers should make decisions, assuming managers will make logical decisions that will be the optimum in furthering the organization's best interests, is known as the ________. For example, a manager who uses this model may be personally opposed to outsourcing jobs overseas, but she nonetheless decides to outsource customer-service operations to India because doing so is in the company's best interests.

rational decision-making model

______is a data-mining technique used the predict future behavior and anticipate the consequences of change

Predictive modeling

Bill is the new CEO at World's Fair, a nationwide store that specializes in unique items from around the world. At his first managers meeting, he told them he likes to think of his management style as practical, efficient, logical, and systematic. Which style of decision maker is Bill?

directive style

How does the text suggest prioritizing your decisions?

organize your decisions into three categories

Eduardo's new company wanted to be transparent about all their products, so he chose to market his cleaners as 30 percent toxic and 90 percent effective. His brother, Marco told him that his idea would not work, but Eduardo said he was going to stick to his idea. He is using his hindsight bias.

False

Nikolai knows that what his boss has asked him to do is not in the best interest of the company. He also knows that if he does not do what he was asked to do, he will be written up and put on disciplinary action. He decides instead to do what his boss wants, just slower than his boss may have liked. Nikolai is using the principle of

if all else fails, slow the spread of bad practice

The dialectic method calls for managers to foster a structured dialogue or debate of opposing viewpoints prior to making a decision

True

Tyrone is always on time for work and stays late whenever he is needed. Last week though, he was late three days and asked to leave early on two other days. When it was time to post the schedule for the next week, Marie, the manager, reduced Tyrone's hours and when asked, she told him, "I just can't count on you." Marie has availability bias.

True

Uri, a server in a popular family restaurant, is the most popular employee with both customers and employees, and as a result, he usually earns the most in tips. He is always ready to lend a hand when asked, and with his warm personality and supportive nature, people confide in him. Uri does have a problem telling people no, and he has a tendency to avoid conflict because he is concerned about hurting others or getting people mad. Uri likely has a(n) ________ decision-making style.

behavioral

Which of the following is NOT recognized as a key implementation principle of evidence- based management?

Treat your organization as a closed system

If a decision doesn't turn out as well as you'd hoped,

start by forgiving yourself

When confronted with a decision on an action, managers should utilize ________, which includes these four questions: "Is the proposed action legal? If yes, does the proposed action maximize shareholder value? If yes, is the proposed action ethical? If no, would it be ethical to take the proposed action?"

Bagley's ethical decision tree

_________ is the idea that proposes that the ability of decision makers to be rational is limited by numerous constraints, such as complexity, time, cognitive capacity, values, skills, habits, and unconscious reflexes.

Bounded rationality

Christin, the CEO of a national IT manufacturer, was approached by Ultimate Phones, a new company that is marketing a new type of phone, to partner with the company on a project. The results of the partnership are uncertain because the company (Ultimate Phones) and its technology are new. Christin is uncertain what to do because she is limited by numerous constraints, such as the uncertainty and complexity of the technology, the management success of Ultimate Phones, and time (because other companies are interested in the partnership). Christin is experiencing

bounded rationality

_________ is a technique used to help groups generate multiple ideas and alternatives for solving problems

brainstorming

Dale, the local owner of a local real estate agency, is even more committed to making the used copier, which he recently purchased, work even though it keeps jamming, and his employees have been telling him about other problems they have been having with the copier. The ______ affects Dale's decision making

escalation of commitment bias

Evan has a Bachelor's degree in ethics and human resources, and he has extensive experience working with employees and managers regarding ethics, especially in the area of ethical dilemmas. In his current position he has assisted extensively in determining if the company's decisions are both ethical and lawful. Which position in the company does Evan's background make him ideally suited for?

ethics officer

The advantages of _______ are having a greater pool of knowledge, gaining different perspectives, gaining intellectual stimulation, having a better understanding of decision rationale, and having a deeper commitment to the decision.

group decision- making

Katia, the computer department manager at Tech Enterprises, is considering whether to use a group to develop a plan to help employees sell extended warranties on technology sales. Katia should consider having the group make this decision if

it will increase acceptance of the plan