Ch 8.1-8.3

When employees share a narrative about an actual event that helped create an aspect of the company's culture, they are relying on ______ to symbolize the company's vision and values.

stories

Some businesses have created open-area workspaces where employees sit at desks that are side-by-side and no walls are between them. This is to foster collaboration among the staff. What aspect of culture change does this represent?

physical design

In organizational culture, socialization represents the ______.

process by which people learn the values, norms, and required behaviors that permit them to participate as organizational members

The competing values framework is a tool companies use to understand ______.

organizational culture

In organizational culture, a hero is a(n) ______.

person whose accomplishments embody the organization's values

Activities and ceremonies, planned and unplanned, that celebrate important occasions and accomplishments in an organization's life are known as rites and ______.

rituals

A ______ is a narrative about the company's history that is repeated by an organization's members in order to emphasize a particular value.

story

The formal system of task and reporting relationships that coordinates and motivates an organization's members to achieve the company's goals is called the organizational ______.

structure

In organizational culture, rites and rituals represent ______.

the activities and ceremonies that celebrate important occasions and accomplishments in the organization's life

The degree to which someone's personality and values align with the organizational culture of a firm is called ______.

person-organization fit

If an organization wishes to change its culture, managers can alter the types of ______ and status symbols they give out and to whom they give them.

rewards

Some of the strongest ways to embed organizational culture include which two of the following?

rewards and status symbols

Which description best fits the adhocracy organizational culture?

Adaptable, creative, and quick to respond to marketplace changes

How do human resource practices contribute to an organization's strategic goals?

By making sure employees have the proper skills and motivation

Which of the following statements are true regarding a market culture?

Employees are expected to work hard, react fast, and deliver quality work on time. It is driven by competition and a strong desire to deliver results. Customers, productivity, and profits take precedence over employee development and satisfaction.

Which are layers of organizational culture?

Espoused values Observable artifacts Basic assumptions

Vertical

Expresses the extent to which an organization prefers flexibility and discretion versus stability and control

What is the primary cause of failure for strategic initiatives?

Improper execution

When is the ideal time to assess person-organization fit?

Prior to accepting a position

Which of the following are characteristics of a hierarchy culture?

a variety of control mechanisms that measure efficiency, timeliness, and reliability internal focus formalized, structured work environment

A(n) ______ culture values flexibility and has an external focus.

adhocracy

What are the phases of organizational socialization?

anticipatory socialization, encounter, change and acquisition

A ______ culture has an internal focus and values flexibility rather than stability and control.

clan

According to the competing values framework (CVF), organizational ______ varies along two dimensions.

effectiveness

Managers can help to change the organization's culture by paying attention to which ______ they use as narratives to symbolize the organization's vision and values to employees.

stories

What is the most accurate description of person-organization fit?

A match between an individual's personality and values and those of the organization

Which are characteristics of clan culture?

Promotes a feeling of family Encourages collaboration among employees

Which of the following represent learning-related tools that can be leveraged to change an organization's culture?

coaching, role modeling, and training

A(n) ______ culture values stability and has an internal focus.

hierarchy

The type of organizational culture that has a strong external focus and values stability and control is a(n) ______ culture.

market

Symbols in organizational culture represent ______.

objects or actions that convey an organization's most important values to others.

The readily apparent symbols and manifestations of an organization's culture are called its ______.

observable artifacts

Horizontal

Expresses the extent to which the organization focuses its attention and efforts inward on internal dynamics and employees versus outward toward its external environment and customers

What are the four types of organizational culture outlined in the competing values framework (CVF)?

Hierarchy, Clan, Adhocracy, and Market

Which of the following are outcomes associated with various types of organizational culture?

Higher market share in clan and market cultures Higher customer satisfaction in clan and market cultures More positive organizational outcomes in market cultures Higher financial performance in market and hierarchy cultures

Which factors must work in concert to produce successful strategic execution?

Organizational culture HR practices Organizational structure

Which are advantages of ensuring you have good potential fit with an organization before accepting a position?

Reduced intention to quit Reduced work stress Positive work attitude

Which of these would be considered observable artifacts in an organization?

Rituals Awards Decorations

Which of the following can leaders pay attention to, measure, and control in order to change the organization's culture?

activities outcomes processes

Rites and rituals, which are activities and ______ used to celebrate important organizational events or achievements, can be leveraged in the process of culture change.

ceremonies

Formal statements can help to change an organization's culture by ______.

embedding the culture in various organizational materials such as the mission, vision, and values statements.

______ embed preferred culture by describing organizational philosophy, mission, vision, and values.

formal statements

Human resource practices encompass everything an organization uses to manage its ______.

human capital

Organizational structure:

is concerned with who reports to whom in the organization and who specializes in what work must be aligned with the organization's goals, strategies, and culture

Organizational culture:

is passed on to new employees through socialization and mentoring is the social glue that binds members of the organization together represents beliefs and values shared among workers helps employees understand why the organization does what it does

More positive organizational outcomes are associated with ______ cultures.

market

The extent to which your personality and values match the climate and culture in an organization is referred to as person-______ fit.

organization

In terms of organizational culture, a ______ is an artifact, act, quality, or event that conveys an organization's most important values to others.

symbol

Place the steps you would use to determine your person-organization fit prior to a job interview in order, with the first step at the top.

1. Create a list of your personal values, strengths, and weaknesses 2.create a list of the organizations values, strengths, and weaknesses 3. Compare your values, strengths, and weaknesses to those of the organization, and prepare questions to ask a potential interviewer regarding P-O fit

The process by which people learn the values, norms, and required behaviors that permit them to participate as members of an organization is known as organizational ______.

socialization

In organizational socialization, the ______ phase occurs before one joins the organization. During this phase the person learns, from web sources, current employees, etc., what the organization's job needs and values are and how their own needs, values, and skills might fit in.

anticipatory

In an organization's culture, basic assumptions:

are often taken for granted represent the organization's core values are difficult to change are not observable

______ represent core, taken-for-granted, unobservable aspects of an organization's culture

basic assumptions

A system of shared beliefs and values that develops within an organization and guides the behavior of its members is called organizational ______.

culture

Observable artifacts, espoused values, and basic assumptions are the three levels of organizational ______.

culture

In order to implement a particular organizational strategy, managers must determine the right kind of organizational:

culture and structure

Organizations wishing to change their culture may alter their physical layout and design in order to:

encourage employee productivity send a strong message about the culture

Philosophies, beliefs, and norms that are explicitly stated by the organization reflect its ______ values.

espoused

Espoused values in an organization's culture represent the ______.

explicitly stated values and norms the organization prefers

An organizational ______ is someone whose accomplishments embody the values of the organization and whose accomplishments are put forth to motivate other employees to do the right thing.

hero

An organization's ______ can pay attention to, measure, and control a number of activities, processes, or outcomes in order to foster a certain culture.

leaders

In organizational culture, a story is a(n) ______.

narrative based on true events which is repeated in order to emphasize a particular value.

One method of changing organizational culture is to provide structured ______ as an in-depth introduction to organizational values.

training

In organizational culture, enacted values represent the ______.

values and norms that are actually exhibited in the organization

______ represent core, taken-for-granted, unobservable aspects of an organization's culture.

basic assumptions

Organizations can use ______, activities that celebrate important events or achievements for the organization, to change the organization's culture.

rites and rituals

A company's ______ is the large-scale action plan that encompasses the company's vision and is used to create the direction for the business.

strategy