Ch 9 Manager's Hot Seat: Performance Management: F is for Feedback

1- Which step of the performance management process are Heidi and Christopher at in the beginning of the video? Multiple Choice provide consequences review performance delegate roles monitor and evaluate performance define performance

review performance

4- Assume Christopher wants a 360-degree appraisal. Which of the following individuals should he not be asking for feedback? Multiple Choice Rhonda, his HR representative Morgan, who works for Christopher Jack, who is on the same team as Christopher Heidi, his manager General Baines, his client

Rhonda, his HR representative.

2- Heidi says Christopher should not be so worried about a lower score on his on-site performance since it only counts for 20% of his overall evaluation. Is she right? Multiple Choice No, because he can still lose his job if A-Plus loses the General as a client. Yes, because she is giving him a high score on everything else. Yes, because they are friends and Christopher can't lose his job. Yes, because the General's opinion of Christopher does not matter much. No, because it actually counts for 80% of his overall evaluation.

No, because he can still lose his job if A-Plus loses the General as a client.

3- Which element of a SMART goal was missing during the performance evaluation? Multiple Choice objective specific results oriented numerical target dates

Specific