Ch 9: On the Job!
retailing
Act of recommending and selling products to your clients for at-home use
What is one rule that all beauty professionals, regardless of employment status, should be aware of?
All tips over $20 must be reported for tax purposes.
Which is one way that not paying taxes or not reporting earned income properly can impact you?
It can reduce the amount of Social Security benefits available at retirement.
commission
Percentage of the revenue generated from services performed by a professional
Which day is a peak workday in most salons, spas, or barbershops?
Saturday
True/False: Adapt your approach and sales technique to meet the needs of your client.
TRUE
True/False: Being relaxed and friendly in your sales pitch is most effective.
TRUE
True/False: The first step in selling products or services to the client is to establish a rapport with the client and sell yourself!
TRUE
True/False: Ticket upgrading is also known as upselling.
TRUE
True/False: When you become an employee, you will be expected to put the needs of the business and its clients ahead of your own.
TRUE
True/False: You should test all products available for you to sell so that you know what you're selling.
TRUE
ticket upgrading
The practice of recommending and selling additional services to your clients
__________ is now the preferred mode of communication for many people.
Complying with tax laws and rules for reporting income is what a(n) __________ beauty professional does.
ethical
A personal budget should include line items in the categories __________ and income.
expenses
Beauty and wellness school is a __________ environment.
forgiving
A reliable beauty professional means what?
giving the client the style they asked for
Providing __________ must always be your first concern.
good-quality service
A salary-plus-commission arrangement is sometimes called a(n) __________.
guarantee
booth renter
handles all money transactions wholly responsible for clientele, supplies, record keeping, maintenance and accounting is set up as a small business leases space from the shop owner
You should be true to your word by choosing your words carefully and ___________.
honestly
Tips are income and must be tracked and reported on your __________.
income tax return
LeAnn is an experienced, licensed beauty professional looking for a new job. She currently works about 10 hours each week for her partner's small business and wants to continue doing that. She also spends part of the month in New York, and part of the month in Richmond, Virginia.Which type of employment is most likely to fit Kara's lifestyle the best?
independent contractor
The best way to record your tips and additional income is to __________.
keep a daily log
Getting in touch with a client base you may not previously have had access to can happen by way of __________.
local business referrals
A card swap is a great way to utilize __________ for referrals.
local businesses
independent contractor
may be (and needs to be) renewed periodically should receive a Form 1099-MISC from the shop owner rents a chair or works for a percentage of performed service proceeds Form of self-employment and tax designation with specific responsibilities for bookkeeping, taxes, insurances, etc.,
Being __________ means that you do not gossip or make fun of anyone or anything related to your workplace.
respectful
Which term means the act of recommending and selling products to your clients for at-home use?
retailing
Which is central to the beauty business?
scheduling
You should be __________ when recommending products for sale.
self-confident
Working as an independent contractor and working as a booth renter are forms of ___________.
self-employment
Personal budgets are __________.
tailored to your needs
The best way to encourage clients to book another appointment is to __________.
talk to them
A salon, spa, or barbershop requires each staff member to work as a(n) __________.
team member
__________ is a powerful medium to build your reputation and attract new clients.
the Internet
Keep in mind that the best interests of __________ should be your first consideration.
the client
When is the best time to think about getting clients back into the salon, spa, or barbershop?
while they are still there
employee
works on a salary, commission or salary-plus-commission basis is not responsible for withholding income and Medicare taxes likely doesn't handle money, beyond tips
__________ is a social media tool that clients can use to post reviews of your services and provide a rating of their overall experience.
yelp
Defaulting on a personal loan can have a serious impact on __________.
your credit
If you fail to report earned income on your annual taxes, what can happen?
You can be fined or even face jail time.
What is a free and easy way to share information about your business, provide information about promotions and sales, and share beauty tips, tricks, and trends?
a facebook page for your business
Being __________ is important when it comes to buying any goods or services.
an informed consumer
Who is the best person to get advice from when it comes to managing your finances?
bank officer
What form of advertisement is not expensive and always greatly appreciated?
birthday cards
In a ___________ arrangement, you are actually setting up a small business.
booth rental
Commission is usually offered once an employee has __________.
built a loyal clientele
__________ can be used by existing clients to spread the word about your services or business; in return, they can receive a discount on their next service appointment.
business card referrals
In a(n) __________ compensation structure, the employer pays you a percentage of the gross service sales you generate.
commission
Which is key to teamwork?
communication
job description
Document that outlines all the duties and responsibilities of a particular position
Great ways to "give yourself a raise" include all of the following, except __________.
decreasing service prices
True/False: Once you have established rapport with the client, emphasize the benefits of the product or service.
FALSE. Rationale: After establishing rapport with the client, you should determine the client's needs.
True/False: Beauty and wellness school is an unforgiving environment.
FALSE. Rationale: Beauty and wellness school is a forgiving environment.
True/False: If someone comes to you with tickets for a concert on a day when you are scheduled to work, you should call your manager to tell them you are taking the day off.
FALSE. Rationale: If you are scheduled to work on a day, you should fulfill your obligation, unless it's an absolute emergency.
True/False: In a job, you are unlikely to do work or perform services that are not your first choice.
FALSE. Rationale: In a job, it is likely that you may need to do work or perform services that are not your first choice or favorite thing to do.
True/False: It's okay to tell white lies or slightly misrepresent the product or service you are attempting to sell.
FALSE. Rationale: Never misrepresent the product or service you are selling.
True/False: Assume clients know nothing about the products you want to sell to them.
FALSE. Rationale: Never underestimate a client's intelligence or knowledge of products or services.
True/False: Pushing to close a sale before a client seems ready to make a decision usually results in a sale.
FALSE. Rationale: Waiting until the right moment to close the sale will help you to be most successful.
True/False: Demonstrating the use of a product does not usually affect the success of your sales pitch.
FALSE. Rationale: Whenever possible, demonstrate the product to the client during your sales pitch.
True/False: Your coworkers will feel thankful if they are asked to take on your appointments.
FALSE. Rationale: Your coworkers may feel resentful if they are asked to take on your appointments in addition to their own.
Timi is a booth renter.In what way is he most likely to be obligated to the business owner?
He will have to pay the owner rent--most likely per week or per month.
A business owner is looking to expand her clientele and grow her business. She believes that having more professionals working in her salon is the best way to do this.What is the best recommendation you could make to her regarding this plan?
Hire employees and rent booths; this way you can earn revenue from employees' services and booth rental fees.
Kara has decided that working as an independent contractor will best suit her needs.What should Kara keep in mind about working as an independent contractor?
If she earns over $600 in a year, she must complete a 1099-MISC form at tax time.
Not paying back your loans is called __________.
defaulting
