Ch. 9 Quiz

Which of the following is NOT one of the core job characteristics in the job characteristics model (JCM)?

client relationships

Large accounting agencies typically have separate departments that deal with households, businesses, and governments. This allows them to better serve the needs of their clients by using _____.

customer departmentilization

_____ can be best defined as the assignment of direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible.

delegation of authority

The term task description refers to the number, kind, and variety of tasks that individual workers perform in doing their jobs.

false

Which of the following statements about decentralization is true?

it leads to more satisfied customers and employees

The CEO of RNK Electronics believes that the first requirement of management is that it should make the fullest use of its members' capacities. Thus, every employee's job at RNK Electronics is as minimally defined as possible so that it shapes itself to the employees' special abilities and initiative. RNK Electronics most likely is a(n) _____.

organic organization

A(n) _____ is a form of matrix departmentalization in which managers in different parts of the matrix negotiate conflicts and resources directly.

simple matrix

Specialized jobs are characterized by simple, easy-to-learn steps; low variety; and high repetition.

true

A salesperson who works in the shipping division is told by the accounting department that he must turn in a weekly expense account. His supervisor in the shipping division wants expense accounts submitted monthly. The salesperson is likely experiencing a problem with _____.

unity of command

Which of the following persons most likely performs a staff function?

A member of a company's finance department who provides advisory assistance to the marketing department