Chap 8 Terms & Concepts

Affirmative action

intentionally seeking and hiring employees from groups that are underrepresented in the organization

An employee whose primary task is to think about complex problems is a ________________

knowledge worker

Payments that are not regularly scheduled but are paid out when certain criteria are met are generally referred to as ________________

incentives

performance appraisal

A formal assessment of how well an employee is doing his or her job

Behaviorally anchored rating scale

A sophisticated rating method in which supervisors construct a rating scale associated with behavioral anchors

Employment at will

A traditional view of the workplace that says organizations can fire their employees for whatever reason they want; recent court judgments are limiting employment-at-will

Civil Rights Act of 1991

Amends the original Civil Rights Act, making it easier to bring discrimination lawsuits while also limiting punitive damages

Negotiations between management and a union over the terms of the union contract are known as _____________________________

Collective bargaining

Internal Recruiting

Considering current employees as applicants for higher-level jobs in the organization

During the _____________________________ process, human resource professionals determine how well a test can predict performance on a job.

Validation

Labor Relations

process of dealing with employees who are represented by a union

Estimating the organization's future need for people with certain skills, abilities, or credentials is known as _______________ human resource demand and supply

Forecasting

If a manager uses a quantitative measure of production to rate employee performance, the manager is using __________________________ of performance appraisal

objective measure

Age Discrimination in Employment Act

outlaws discrimination against people older than 40 years

Employee information system

Contains information on each employee's education, skills, experience, and career aspirations; usually computerized

Grievance procedure

The means by which a labor contract is enforced

Employee Retirement Income Security Act (ERISA)

regulates employee benefits and pension plans

Validation

Determining the extent to which a selection device is really predictive of future job performance

Benefits

Things of value other than compensation that an organization provides to its workers

Human Capital

reflects the organization's investment in attracting, retaining, and motivating an effective workforce

Family and Medical Leave Act of 1993

requires employers to provide up to 12 weeks of unpaid leave for family and medical emergencies

Human Resource Management

set of organizational activities directed at attracting, developing, and maintaining an effective workforce

Recruiting

The process of attracting individuals to apply for jobs that are open

For each law/ court decision, indicate the area of employment law it indicates 1. Title VII of the Civil Rights Act of 1964 2. National Labor Relations Act (NLRA) 3. Pregnancy Discrimination Act 4. Fair Labor Standards (FLSA)

1. Equal Employment Opportunity 2. Organized Labor 3. Equal Employment Opportunity 4. Compensation and Benefits

Match each consideration with the type of worker it applies to. 1. Pay is increasingly rapid 2. Workforce planning is especially important for the organization to use employees effectively

1. Knowledge Workers 2. Contingent Workers

Job Evaluation

An attempt to assess the worth of each job relative to other jobs

A human resource manager would use ______________________ to generate a report on the skills possessed by current employees

An employee information system

Imagine that you are a human resource manager at a online retailer. What will you do in order to know whether you will be giving layoff notices to your programming staff or recruiting for additional programers?

Compare the future demand for programmers at the company to the internal supply

A hiring manager develops a test that asks job applicants to complete a task that is very similar to a task they would need to do if they got the job. What kind of validation is this manager using?

Content Validation

Occupational Safety and Health Act of 1970

Directly mandates the provision of safe working conditions

Why should organizations concern themselves with employee career planning?

Employees will probably change jobs, and discussing career planning employees helps the organization with its workforce planning.

National Labor Relations Board

Established by the Wagner Act to enforce its provisions

A manager might use the term ____________ to convey the idea that applying resources to maintain and improve the quality of the workforce is an investment rather than just an expense

Human Capital

When a manager posts an open position in the company break room, what kind of recruiting is the manager engaged in?

Internal Recruiting

Marta is a human resources manager who spends much of her time on __________________. She systematically examines the content and requirements of jobs in the organization

Job Analysis

Giving all employees a high rating is evidence of which kind of error?

Leniency error

National Labor Relations Act

Passed in 1935 to set up procedures for employees to vote on whether to have a union; also known as the Wagner Act

Labor Management relations Act

Passed in 1947 to limit union power; also known as the taft-hartley act

Imagine that you will be managing a team of software engineers whom your company will contract with to complete a project requiring highly specialized knowledge. What techniques will you use to support high performance on this team?

Pay premium salaries Invest in skills development Orient them to the organization's systems and processes

Realistic Job preview

Provides the applicant with a real picture of what performing the job that the organization is trying to fill would be like

What is the process of attracting qualified job applicants called?

Recruiting

Equal Pay Act of 1963

Requires that men and women be paid the same amount for doing the same job

Equal Employment Opportunity Commission (EEOC)

The federal agency charged with enforcing Title VII of the Civil Rights Act of 1964 and other federal statutes and regulations prohibiting employment discrimination.

Collective bargaining

The process of agreeing on a satisfactory labor contract between management and a union

Which of the following steps of the union-organizing process occur before employees vote on whether to be represented by a union?

The union petitions the National Labor Relations board (NLRB) to hold an election Employees become interested in joining a union Authorization cards are signed by employees and collected by the union

based on your knowledge of labor relations, which of the following statements are true?

Unions limit management's freedom regarding compensation and labor practices Employees may desire union representation when they perceive threats such as job insecurity, potential cuts to indirect compensation, and other organization changes

As a hiring manager, you can use several criteria to predict the success of various applicants. You choose _________________________________ to predict future performance.

Validated selection devices

The human resource manager decideds that the company will pay the same as most other companies in the area. The manager has made a __________________ decision.

Wage-level

Adverse impact

When minority group members pass a selection standard at a rate less than 80% of the pass rate of majority group members

Knowledge workers

Workers whose contributions to an organization are based on what they know

External Recruiting

attracting job applicants from outside the organization

Americans with Disabilities Act

prohibits discrimination against the disabled

Fair Labor Standards Act

sets a minimum wage and requires the payment of overtime rates for work in excess of 40 hours per week. Passed in 1938 and amended frequently

Training

teaching operational or technical employees how to do the job for which they were hired

Compensation

the financial remuneration given by the organization to its employees in exchange for their work

Title VII of the Civil Rights Act of of 1964

Forbids discrimination on the basis of sex, race, color, religion, or national origin in all areas of the employment relationship

Development

Teaching managers and professionals the skills needed for both present and future jobs

Which of the following are reasons that organizations conduct performance appraisals?

To Determine whether employee selections processes are working To provide employees with feedback that will help them improve To make decisions about pay and promotions

Replacement chart

Lists each important managerial position, who occupies it, how long that person will probably stay in it before moving on, and who is now qualified or soon will be qualified to move into it.

1. Protects people 40-65 years old from discrimination 2. Makes it easier for employees to win discrimination laws 3. Makes sure work conditions do not endanger employees health 4. Allows employees up to 12 weeks of unpaid leave to address medical issues for themselves or immediate family members 5. Prohibits discrimination against people with disabilities 6. Banned child labor and created a federal minimum wage 7. Prohibits discrimination based on race, religion, color, sex, or national origin 8. Requires that men and women be paid the same for doing the same work

1. Age Discrimination in Employment Act 2. Civil Rights Act of 1991 3. Occupational Safety and Health Act 4. Family and Medical Leave Act 5. Americans with Disabiliites Act 6. Fair Labor Standards Act 7. Title VII of the Civil Rights Act 8. Equal Pay Act

Unionization Process

1. Generate interest in unionizing among the employees 2. Collect signed authorization cards 3. If less than 30% of bargaining unit members sign cards, the process ends 4. Petition the NLRB to hold an election 5. Hold a secret-ballot election 6. If unionization is rejected by majority vote, the process ends 7. The union signs up members and elects officers 8. Collective bargaining over the first labor contract occurs 9. The labor contract is signed 10. A grievance procedure is used to resolve disputes the life of the contract

1. How many years of of experience as {job title} do you have 2. Thats an interesting name. Wheres your family from? 3. Have you ever been convicted of a crime? 4. How will you care for your children while you are working? 5. At your last job, how many times per month were you late for work? 6. Are you married? 7. Have you ever held a job under a different name? if so, please provide the name under which you worked. 8. Do you have mental illness

1. Legal 2. Not legal 3. Legal 4. Not legal 5. Legal 6. Not legal 7. Legal 8. Not legal

360-degree feedback

a performance appraisal process in which feedback is obtained from the boss, subordinates, peers and coworkers, and the employees themselves

Job Analysis

a systemized procedure for collecting and recording information about jobs within an organization