Chapter 1, 2, 3,4 5 (MMGT 371)

According to Mintzberg's findings, it was typical for managers to work ____ hours per week at a minimum.

50

The GLOBE project studies _____ cultural dimensions.

9

Which of the following defines an organization?

A group of people who work together to achieve some specific purpose

Which racial or ethnic groups in the United States are expected to increase in terms of percentage of the population over the next few decades? (Choose every correct answer.)

African Americans Asians Hispanics

Which of these individuals is an example of a top manager?

Aisha is the CEO of a furniture manufacturing facility.

What statement regarding ethical climates is TRUE?

An ethical climate significantly affects the frequency of ethical behavior.

When dealing with someone from a different culture whose behavior seems odd or insulting, what is the best way to respond?

Ask questions of someone familiar with the context.

Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers?

Behavioral science

Which employee is the best example of a functional manager?

Brett, who is the manager of the company's accounting department.

_____ approaches to management include learning organizations, high-performance work practices, and sustainable development.

Contemporary

The company president meets with senior managers to determine what is causing a problem with the company's best-selling computer microchip. They discuss whether the cause might be a modification that was made in the manufacturing process. Which management function is the group performing?

Controlling

What two things are credited with creating the "global village?" (Choose every correct answer.)

Convenient air travel Electronic media

Which of the following can provide a user with instant access to a vast quantity of computer files related to a single topic?

Database

Which of these are forces within an organization's general environment?

Demographic Economic International Sociocultural Political-Legal Technological

Which of the following are problems with using expatriate employees? (Choose every correct answer.)

Early turnover Failure to effectively manage the return of expatriates ultimately reducing the company's return on investment High costs to the organization sending their employees overseas as expatriates

_____ forces consist of conditions such as unemployment, inflation, interest rates, and economic growth that may affect an organization's performance.

Economic

What four disciplines are included in the behavioral science approach to management?

Economics Anthropology Sociology Psychology

Which are examples of devices countries use to exert trade protectionism? (Choose every correct answer.)

Embargoes Import quotas Tariffs

What are two types of outputs according to the systems viewpoint?

Employee satisfaction Finished products

Renata is using the systems perspective to analyze her company. Which of the following should be included in her input analysis?

Equipment

Maslow's hierarchy of human needs proposes that people are motivated by which needs? (Choose every correct answer.)

Esteem Physiological Safety Love Self-actualization

What are Taylor's principles of scientific management?

Evaluate a task by scientifically studying each part of it. Carefully select workers with the right abilities for the task.

True or false: Currently, the United States exports more than it imports.

False

True or false: Having experience in a specific industry is the only characteristic people must possess to succeed professionally.

False

True or false: Unlike generations before them, Millennials have little concern for the environment and are more interested in profit over planet.

False

Tyrone is reviewing customer response forms and learns that while some people like the company's new outerwear designs, the majority of customers do not. Which part of a system is Tyrone using to get his information?

Feedback

Which managerial roles were identified by Mintzberg as interpersonal roles?

Figurehead Leader Liaison

What are maquiladoras?

Foreign-owned manufacturing plants that operate in Mexico in exchange for employing Mexican citizens

Which are actions to take to increase a focus on the greater good? (Choose every correct answer.)

Fulfill promises. Reduce carbon footprint. Expand knowledge of social inequality.

Which form of communication would be the most appropriate in high-context cultures?

Having a face-to-face conversation with another person

Who is known as the "father of industrial psychology" because of his revolutionary ideas on studying human behavior in workplaces?

Hugo Munsterberg

Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying?

Human

In which ways did Munsterberg suggest that psychologists could contribute to industry? (Choose every correct answer.)

Identify ways managers can encourage employees to take desired actions. Identify the people who are best suited for a job. Recognize the psychological conditions necessary for employees to do their best work.

What are the benefits of understanding context? (Choose every correct answer.)

It enhances your ability to fit comfortably into a particular context. It enables you to more effectively communicate with and influence others. It gives you insights that let you correctly interpret the "what" and "why" of someone's behavior.

What are issues with the classical viewpoint? (Choose every correct answer.)

It fails to account for the importance of human needs. It is overly mechanistic. It views humans as cogs in a machine.

Which descriptions accurately characterize artificial intelligence (AI) in the workplace? (Choose every correct answer.)

It includes using computer systems to mimic human reasoning. It can be applied both to blue-collar and white-collar skills.

Which of the following statements about a nation's culture are correct? (Choose every correct answer.)

It is made up of many nuances. It unconsciously teaches us how to walk, talk, behave, and relate to other people. It operates in large part outside of individual awareness.

Alesha is looking for her first job as a marketing manager for a retailing company. When a recruiter asks her whether she has the technical skills for the job, what is he referring to?

Job-specific knowledge for the position in retailing

In his annual convention speech, the founder of a medical research organization reminded all the employees of the importance of their work in finding a cure for pediatric diabetes. He praised them for their dedication and urged them to continue their work. Which management function did the founder perform in his speech?

Leading

What is a top recommendation for improving cross-cultural competency?

Learn a foreign language.

What are the contemporary approaches to management?

Learning organizations High-performance practices Shared value and sustainable development

When interacting with others in a new cultural context, which of the following activities are likely to improve cross-cultural competency? (Choose every correct answer.)

Listen. Observe.

Which groups are parts of the task environment? (Choose every correct answer.)

Local communities Strategic allies Government regulators Distributors

Which management perspectives typically consider an organization to be a closed system? (Choose every correct answer.)

Management science perspective Classical management viewpoint

Which of the following managers demonstrates the management function of planning (in contrast to organizing, controlling, or leading)?

Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals

Which individuals helped pioneer administrative management theory? (Choose every correct answer.)

Max Weber Charles Clinton Spaulding Henri Fayol

What are the branches of quantitative management?

Operations management Evidence-based management

According to the systems viewpoint, what are three types of inputs?

People Money Equipment

Research by the GLOBE project revealed that U.S. managers score high on which cultural dimensions? (Choose every correct answer.)

Performance orientation Assertiveness

Which of the following are among the most-imported goods in the United States? (Choose every correct answer.)

Pharmaceuticals Cell phones TVs

Caliana manages the warehouse for United Processors Inc. At the beginning of each year, she determines the department goals for the next 12 months. Which of the four management functions is she performing when she sets these goals?

Planning

Operations management does which of the following? (Choose every correct answer.)

Plays an important role in managing the supply chain Assists managers with decisions regarding how to achieve the highest quality goods and services Governs managers' decisions about how to increase productivity and efficiency

Which core competency of career readiness is most closely tied to ethical concerns?

Professionalism/work ethic

Which country's low scores on the cultural dimensions of future orientation and performance orientation indicate that it may struggle to transition from a centrally planned economy to free-market capitalism?

Russia

What is the BEST example of a sociocultural force affecting an industry?

Sales of organic fruits and vegetables increase because more people want to eat healthier.

What are primary concerns of shared value and sustainable development?

Social impacts Environmental effects Global equilibrium

Which of the following statements is true about managerial compensation?

Some middle-level managers make more than $100,000 a year.

The management approach of _____ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a profit?

Spaulding

_____ groups try to influence specific issues, some of which may affect your organization.

Special-interest

Which broad term identifies anyone impacted by a business, including but not limited to stockholders, employees, and customers?

Stakeholders

Which of the following activities would enhance cross-cultural competency?

Taking a course on Black history Watching an international film Playing an unfamiliar sport that is popular in a different culture

What are India's primary economic strengths?

Technological and scientific expertise Reputation in services English-speaking population

Which primary skills do companies seek in top managers?

The ability to communicate A high level of energy The ability to motivate and engage others

What are two potential rewards of being an exceptional manager?

The ability to earn more than most workers Fringe benefits, such as a large office or stock options

Which of these events are credited with setting up the conditions by which the global economy - goods, people, and money moving freely throughout the world - could flourish?

The fall of the Berlin Wall Asian countries opening their economies to foreign investors The worldwide trend of governments deregulating their economies

Which of the following are accurate regarding the importance of learning about a company's mission and vision statements before a job interview? (Choose every correct answer.)

These statements tell you what the company wants to achieve over time. These statements tell you why the company exists. You will be a better fit for a company if you support their mission and vision statements.

What did Mintzberg observe about work behavior in the managers he studied?

They almost always devoted lunchtime to meetings. Some worked up to 90 hours a week.

True or false: Frederick Taylor is associated with the scientific management approach to management.

True

What is outsourcing?

Using suppliers outside the company to provide goods and services

Identify the principal organizations designed to facilitate international trade. (Choose all correct answers.)

World Trade Organization International Monetary Fund World Bank

A supervisor who considers employees to be irresponsible and resistant to change would be characterized as a Theory _______ manager.

X

If you believe your employees are capable of taking on responsibility with sufficient self-direction and self-control, you are a Theory ___ manager.

Y

Which of the following represents an ethical challenge?

Zeynep's company uses only green materials, but he is tempted to use a cheaper supplier whose products are not environmentally friendly.

History shows that countries used to be concerned only with regulating their own economies. As times have changed, goods, people, and money now move more freely throughout the world. These changes reflect the idea of _____.

a global economy

Which of these organizations is considered for-profit?

a retail clothing store

A group of nations within a geographical region that have agreed to remove trade barriers with one another is called _____.

a trading bloc

What key to career growth did Jeff Bezos possess that motivated him to leave a stable lucrative job and create a start-up that became Amazon?

ability to take risks

A learning organization: (Choose every correct answer.)

actively creates, acquires, and transfers knowledge within itself is able to modify its behavior to reflect new knowledge

During her interview, Sicily told the recruiter that she had worked overseas for the past six years where she had to learn a new language, understand the social rules of the country she was living in and adjust to cramped living quarters. This recruiter would see these conditions as a demonstration of Sicily's _____.

adaptability

When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive ______.

advantage

The assembly line at the ice cream production facility used to have 20 workers. It now has 10 employees and 10 robots to do the job. The robots are an example of ______.

automation

The _____ viewpoint places emphasis on the importance of understanding the actions of humans and the motivation and encouragement of employees toward achievement?

behavioral

What is the focus of PRME?

business education

Storing software and data on gigantic collections of computers located away from a company's principal site is referred to as _____.

cloud computing

A formal set of standards guiding an organization's actions is called a _____.

code of ethics

What should an individual consider learning about a company before going to a job interview? (Choose every correct answer.)

company mission and vision statements company's core values and culture

Four restaurants that are all seeking to attract the same customers would be categorized as _______.

competitors

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _______ skills

conceptual

The situational or environmental characteristics that affect a person's behavior are called _____.

context

According to the ____ viewpoint, a management problem should be handled according to the individual and the environmental situation.

contingency

The ability to operate in different cultures is the definition of _____.

cross-cultural awareness

The GLOBE project studies the _____ dimensions involved in organizational and leadership processes.

cultural

A shared set of beliefs, values, knowledge, and patterns of behavior common to a group of people is known as a(n) ______.

culture

Those who pay to use an organization's services or to buy their goods are called ______.

customers

Middle managers are said to have "high-touch" jobs because they _____.

deal directly with people

Recent trends show that the percentage of the labor force represented by unions has _____.

decreased

The buying and selling of goods or services over computer networks is known as _______, whereas _______ involves using the Internet to facilitate every aspect of running a business.

e-commerce; e-business

The original focus of the Hawthorne studies was the:

effects of lighting levels on worker productivity.

In order for an organization to maintain a competitive advantage, it must stay ahead of its competition in customer responsiveness, innovation, quality, and _______.

efficiency

An organization's internal stakeholders consist of

employees, owners, and the board of directors.

A(n) _____ dilemma is a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal.

ethical

Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing?

ethical

Spending time in nature, fostering positive emotions, and reducing one's carbon footprint are strategies to foster a more ______ attitude.

ethical

An organization's standards of right and wrong that influence employee behavior are referred to as _______.

ethics

Managers who are ______ believe that their native country, culture, language, and behavior are superior to all others.

ethnocentric

The rate at which the currency of one country can be exchanged for the currency of another country is called the _____ rate.

exchange

Lisette is a Canadian manager working in a foreign country on assignment for her company. Lisette is therefore a(n) ______.

expatriate

Cheyenne has a small bakery specializing in gourmet cupcakes. In response to customer demand, she has added gluten-free cupcakes to her menu. This customer demand would be characterized as _____.

feedback

An organization that wishes to achieve a competitive advantage through innovation should ______.

find creative ways to deliver new or improved goods and services

Vondra believes that if her company created a problem for the local farm community by rationing water supplies, then her company needs to give those farmers grant money so they can get back on their feet. Vondra is advocating _____ corporate social responsibility.

for

A ______ organization's purpose is to make money by offering products or services.

for-profit

Nations are easily able to trade with one another when there aren't any political or economic obstructions hampering the process. This is known as _____.

free trade

The ability to move goods and services among nations without any political or economic obstruction is called _____.

free trade

Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a

functional manager.

Meaningfulness is associated with _____ rather than _____.

giving; taking

Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for _______.

globalization

The trend of the world economy toward becoming a more interdependent system is referred to as _______.

globalization

The advent of cloud computing has made it possible for employees to

have access to company data from anywhere with an Internet connection.

In a ______ culture, people rely heavily on situational cues for meaning when communicating with others.

high-context

In order to follow Mary Parker Follett's concept of integration, a company should ______.

hold meetings between managers and workers to solve problems in a mutually beneficial way

Maslow and McGregor focused on the study of ______ as it relates to increasing worker productivity.

human relations

Scientific management is the study of work methods to improve the productivity of _____.

individual workers

Organizations must be careful not to become complacent, particularly when their competitors are coming up with creative ideas. This highlights the importance of ______ in achieving competitive advantage.

innovation

According to the systems perspective, transformational processes are responsible for turning

inputs into outputs.

James has a small bakery specializing in gourmet brownies. Based on the systems viewpoint, the flour, sugar, yeast, and eggs he uses in baking would be considered _______, whereas the decorated brownies he sells to customers would be considered _______.

inputs; outputs

As the CEO of a pharmaceutical company, Simone learned that the government was about to block the import of one of the company's biggest-selling drugs. She decides to sell her shares of stock before the information is made public. Since she used confidential information to make her decision, she is guilty of _____.

insider trading

Globalization is the trend of the world economy becoming a more _______ system.

interdependent

Mintzberg characterized managers' interaction with people both inside and outside of their work units as their _______ roles.

interpersonal

A system is a set of _____ parts that operate together to achieve a common purpose.

interrelated

The scientific approach to management emerged in the early 20th century when companies wished to increase worker productivity to counteract _____.

labor shortages

A _______ organization actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge.

learning

A person from Germany is from a(n) ______ culture, because shared meanings are primarily derived from written and spoken words.

low-context

In a ______ culture, shared meanings are often derived from written and spoken words.

low-context

Peter Drucker is credited with providing the first modern handbook on the subject of ______.

management

When Mary Parker Follett referred to the use of "communities" within an organization, she meant that ______.

managers and subordinates should work together to solve issues

Operations management focuses on _____.

managing the production and delivery of an organization's products or services more effectively

Foreign companies with manufacturing plants that are allowed to operate in Mexico with special privileges in exchange for employing Mexican citizens are known as _______.

maquiladoras

What term is defined as the sense of belonging to and serving something that you believe is bigger than the self?

meaningfulness

One issue with the classical viewpoint is that it tends to view humans as cogs in a machine, thereby rendering it overly _____.

mechanistic

As the regional sales manager of a pet food distribution company, Anjala implements plans designed by upper management and coordinates the activities of lower-level sales managers. Anjala is an example of a ______ manager.

middle

Those who implement the policies and plans of top management above them and supervise and coordinate the activities of the first-line managers below them are called:

middle managers.

A distributor is sometimes referred to as a(n)

middleman

A preference for doing one thing at a time is characteristic of ______ time.

monochronic

When Matt was meeting with Susan, he focused exclusively on the meeting. He did not check his incoming texts or respond to a phone call. This reflects a preference for ______.

monochronic time

If Norway decided to reduce import duties for Germany, which allowed Germany to export more cars to Norway at a lower cost, it would create a stronger tie between these two countries. In this situation, Norway is granting Germany _____ trading status.

most favored nation

A company that has operations in several countries is called a(n) ______.

multinational corporation

Wal-Mart is an example of a(n) ______ because it is a business with operations in multiple countries.

multinational corporation

The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect.

multiplier

Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight _____ of management based in part on his childhood experiences working at his father's fields.

necessities

Systems that have continual interaction with their environment are known as _____ systems.

open

In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _____.

organization

In the new department she is setting up, Shondra decides that top managers will report to her and that everyone else will report to the head of human resources. Which of the management functions is Shondra performing when she makes this decision

organizing

In terms of the systems viewpoint, profits and losses are types of _______.

outputs

Using suppliers outside of the company to provide materials to make goods and services is called _____.

outsourcing

Another way to describe ethnocentrism is as a narrow view in which people see things solely through their own perspective. This is called _____.

parochialism

The organizing function of management consists of arranging tasks, ______, and other resources needed to accomplish work.

people

Setting goals and figuring out how to achieve them describes the _____ function of the management process.

planning

According to Henri Fayol, what are the major functions of management? (Choose every correct answer.)

planning leading organizing controlling

A company's triple bottom line represents which aspects? (Choose every correct answer.)

profit people planet

Countries grant most favored nation status as a way to ______.

promote strong and more stable ties between countries

Suppliers are people or organizations that

provide raw materials, services, equipment, labor, or energy to other organizations.

Evidence-based management focuses on bringing _____ to the decision process.

rationality

What are the two branches of the classical viewpoint of management?

scientific administrative

Theory Y managers view workers as which of the following? (Choose every correct answer.)

self-directed accepting of responsibility imaginative and creative

Approximately two-thirds of India's GDP is made up of ___.

services

A manager's responsibility to take actions that benefit both society and the business is known as _____ responsibility.

social

Employees who have the ability to work well with others to get things done are said to have _____ skills

soft

Two or more organizations that join forces in order to achieve advantages that neither can perform as well alone are known as _______.

strategic allies

Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of _____.

sustainability

Meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs is called ______.

sustainability

An open system fosters the idea that two or more forces combined create an effect that is greater than the sum of their individual effects. This is known as _____.

synergy

A set of interrelated parts that operate together to achieve a common purpose is called a(n) _____.

system

Henri Fayol is credited with being the first person to ______ management behavior.

systematize

A company's external environment consists of which two environments?

task general

The job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers.

technical

New developments in methods for transforming resources into goods or services are called _______ forces.

technological

Elizabeth is an accountant for a large company and works out of her house. She uses e-mail, videoconferencing, and other technologies to communicate with her co-workers at the office. Someone who works from home using these technologies is said to

telecommute.

During his most recent trip to Mexico, Gerard was able to purchase 15 Mexican pesos for each American dollar he had. This transaction is an example of _____.

the exchange rate

The "shrinking" of time and space as air travel and the electronic media make it easier for people of the world to communicate with one another refers to _____.

the global village

What issue does the advent of Big Data raise for governments and businesses?

the protection of users' privacy

Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers.

top

For which level of management are conceptual skills particularly important?

top managers

The World Trade Organization, the World Bank, and the International Monetary Fund are the three principal organizations designed to facilitate international _____.

trade

The use of government regulations to limit the import of goods and services is called _____.

trade protectionism

An economic community, also known as a _______, is a group of nations within a certain geographical region that have agreed to remove trade barriers with one another.

trading bloc

According to the systems viewpoint, the part of a system that involves turning raw materials and knowledge into a new and different product or service is called _____.

transformational processes

When managers use financial performance as the best definition of an ethical choice, they are taking a(n) ______ approach to organizational decisions.

utilitarian

Russ is the project manager of a multinational team with members in Ireland, Malaysia, and the United States. Once a week, the team meets using video and audio links on their computers so that they can see, hear and talk with one another. What technology does this BEST describe?

videoconferencing

Maslow's hierarchy of needs resulted from the study of ______.

what motivates people to perform