Chapter 1-6

The science of ________ was developed by applying general concepts to a particular situation, person, or group. A) organizational behavior B) anthropology C) psychology D) sociology E) social psychology

organizational behavior

Kimberley Mayfield recently evaluated her subordinate's progress report. She now plans to inform her about the objectives she did not achieve and how she can perform better. By doing this, Mayfield will be demonstrating the ________ component of an attitude. A) cognitive B) affective C) reflective D) behavioral E) reactive

behavioral

Which of the following statements is true? A) Affect is a type of emotion. B) Affect is a type of mood. C) Affect can be experienced as a mood or an emotion. D) Affect is the result of conscious thought and action. E) Affect is the result of a mood or an emotion.

Affect can be experienced as a mood or an emotion.

Which of the following is true about the correlation between salary and job satisfaction? A) Pay is not related to job satisfaction for employees in underdeveloped countries. B) Salary and perks do not have a role in overall happiness of employees from poor countries. C) Pay does not play a critical role in job satisfaction when an individual reaches a level of comfortable living. D) Financial perks and benefits always create job satisfaction irrespective of standards of living. E) High salary level always creates organizational commitment

Pay does not play a critical role in job satisfaction when an individual reaches a level of comfortable living

Which of the following statements is most likely to be true regarding cognitive dissonance? A) High dissonance is accompanied by high rewards. B) People are less inspired to reduce dissonance when it is within their control. C) People are less likely to reduce dissonance when the behavior is crucial. D) People are more motivated to reduce dissonance when attitudes are important. E) The desire to reduce dissonance is not affected by moods and emotions.

People are more motivated to reduce dissonance when attitudes are important

________ is the degree to which employees believe the organization values their contribution and cares about their well-being. A) Psychological empowerment B) Employee engagement C) Perceived organizational support D) Organizational commitment E) Job involvement

Perceived organizational support

_______ differences between people represent deep-level diversity. A) Race B) Age C) Ethnicity D) Gender E) Personality

Personality

________ is a science that seeks to measure, explain, and sometimes change the behavior of humans and other animals. A) Psychiatry B) Psychology C) Sociology D) Political science E) Organizational behavior

Psychology

Which of the following is the best example of mockery as a tool of discriminatory treatment in organizations? A) Rifka's supervisor often stereotypes Rifka because of her ethnic heritage and makes jokes about her ethnicity. B) Because she is considerably older than the rest of her team, Hannah's colleagues often do not invite her to team lunches or informal team get-togethers. C) Joan's boss sets impossible targets and reprimands her in front of her colleagues if she fails to complete them on time. D) Sheena is the only African-American employee in her department and often feels left out of office jokes and gossip. E) Most of Leanne's co-workers are male and share inappropriate jokes at the office.

Rifka's supervisor often stereotypes Rifka because of her ethnic heritage and makes jokes about her ethnicity.

The human resources department of Orbit Bank believes in being unbiased toward all employees and treating them fairly. They believe it is crucial that the company treat all their employees equally. However Susan Daniels, an employee at the bank, recently filed a lawsuit against the company, claiming that she was discriminated against. Which of the following, if true, best justifies Susan's action? A) The company did not give her preferential treatment even though she was from the host country. B) She was asked whether she was over eighteen during the first round in the interview process. C) Her colleagues expressed their dissatisfaction over their pay and severance packages. D) She had faced a similar situation of discrimination in her previous company. E) She was given the same incentives as her colleagues in spite of performing better than them.

She was given the same incentives as her colleagues in spite of performing better than them.

________ diversity refers to diversity in observable attributes such as race, ethnicity, sex, and age. A) Psychographic B) Additive C) Surface-level D) Disjunctive E) Conjunctive

Surface-level

Leon Festinger argued that ________ follow(s) ________. A) behavior; attitudes B) emotions; attitude C) attitudes; behavior D) thought processes; moods E) conduct; feelings

attitudes; behavior

An employee who may be made fun of because he is an Arab-American is being subjected to ________, a kind of discrimination in work environments. A) mockery and insults B) vandalism C) cyberstalking D) exclusion E) incivility

mockery and insults

Which of the following is not a topic or concern related to OB? A) turnover B) leader behavior C) productivity D) management E) family behavior

family behavior

________ refers to evaluative statements or judgments concerning objects, people, or events. A) Attitude B) Behavior C) Appearance D) Demeanor E) Performance

Attitude

Differences in ________ indicate surface-level diversity. A) personality B) values C) style of work D) ethnicity E) attitudes

ethnicity

Maria Womack who worked for a bank in Michigan was dissatisfied with the way her manager treated her. She is planning to quit her job and find a new position with another competitor bank. Her action represents the ________ response. A) exit B) voice C) loyalty D) neglect E) acceptance

exit

The ________ response includes actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and undertaking some forms of union activity. A) exit B) voice C) loyalty D) neglect E) acceptance

voice

Which of the following is a generic term that covers a broad range of feelings that people experience? A) affect B) emotions C) moods D) emotional labor E) cognition

affect

What term is used for intense feelings that are directed at someone or something? A) affect B) cognition C) moods D) thoughts. E) emotions

emotions

Psychology's major contributions to the field of organizational behavior have been primarily at what level of analysis? A) the level of the group B) the level of the individual C) the level of the organization D) the level of culture E) the level of interacting groups

the level of the individual

A difference in ________ would indicate deep-level diversity. A) gender B) age C) ethnicity D) disability E) values

values

Which of the following is the best example of the use of intimidation? A) Anya's boss, Kira, sets difficult targets and hints that Anya may lose her job if she doesn't meet them. B) Jill's manager, Steve, rarely considers her business ideas, but he consistently praises the contributions of Jill's colleague, Emily. C) Natasha's colleagues often make jokes using cultural or ethnic stereotypes. D) Although Kathleen had spent a longer time in the organization, her colleague Gary was promoted to a management position. E) Jane's colleagues recently forgot to invite her to a team lunch, a fact that caused her great distress.

Anya's boss, Kira, sets difficult targets and hints that Anya may lose her job if she doesn't meet them.

Which of the following is true of moderating variables in attitude relationships? A) Attitudes that our memories can easily access are more likely to predict our behavior. B) General attitudes tend to predict particular or specific behaviors. C) Attitudes are less likely to be remembered if frequently expressed or talked about. D) The relationship between an attitude and a behavior is weaker if an attitude involves a direct relation to personal experience. E) Conflicts between attitudes and behavior occur when there are no social pressures

Attitudes that our memories can easily access are more likely to predict our behavior

Which of the following questions best helps understand an employee's organizational commitment? A) Do you feel you have a good working relationship with team members? B) Do you feel the organization will take care of you and your family in times of need? C) Do you enjoy your work even in the face of challenges? D) Does the organization provide valuable feedback to help you increase productivity? E) Do you believe in the organization's objective on sustainable work practices?

Do you believe in the organization's objective on sustainable work practices?

The human resource department of Palmer Inc. is aiming to understand the degree of employee engagement in the organization. Which of the following statements would best help them in the process? A) Do you believe in the organization's five-year plan? B) Do you believe the organization is concerned about your well-being? C) Do you enjoy your everyday tasks and achieving project milestones? D) Do you feel the organization values your work? E) Do you agree with the organization's stand on sustainable work practices?

Do you enjoy your everyday tasks and achieving project milestones?

Charles, Anna, Elle, and Adam are college friends and work in New York City. Comfortable living in New York occurs at about $40,000 a year. Charles makes $24,000 a year, Anna makes $30,000 a year, Elle makes $50,000 a year, and Adam makes $75,000 a year. Which of the following is most likely to be true with reference to correlation between pay and job satisfaction? A) Charles is more satisfied with his job in comparison with Anna. B) Anna is more satisfied with the job than Adam. C) Charles and Adam share identical levels of job satisfaction related to pay. D) Elle and Adam are most likely to have a similar level of job satisfaction. E) Charles and Anna have the same levels of job satisfaction in relation to their pay.

Elle and Adam are most likely to have a similar level of job satisfaction.

Which of the following explains the usefulness of the systematic approach to the study of organizational behavior? A) Human behavior does not vary a great deal between individuals and situations. B) Human behavior is not random. C) Human behavior is not consistent. D) Human behavior is rarely predictable. E) Human behavior is often not sensible

Human behavior is not random.

Which of the following statements represents a person's job attitude? A) I enjoy my work because it offers me challenges and helps me hone my networking skills. B) I believe my work has a direct impact on the processes of the organization. C) I believe my work performance indicates my calibre and potential. D) I agree with the organization about its commitment to the environment. E) I believe in the organization's objectives about supporting the underprivileged

I enjoy my work because it offers me challenges and helps me hone my networking skills

Which of the following statements is an example of the behavioral component of an attitude? A) I have decided to apply for the position of a campaigner in the climate department. B) I am thrilled to know that the human resource department is looking for a climate campaigner. C) The position of a climate campaigner is challenging and interesting. D) The position of a climate campaigner will allow me to explore my skills as a campaigner. E) I think the position of a climate campaigner involves extensive travel

I have decided to apply for the position of a campaigner in the climate department

Erin works on a software help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood? A) It is a simple, unambiguous feeling. B) It interferes with her capacity to work effectively. C) It has a contextual stimulus. D) It can be controlled given some time. E) It cannot be controlled when it is elicited.

It has a contextual stimulus.

When the team he supports wins the World Cup, Detleb feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion? A) It is a very strong feeling. B) It is brought about by a specific event. C) It has a lengthy duration. D) It is a positive feeling. E) It is expressed on his face.

It has a lengthy duration.

When Ariana's mom tells her that her dog has been killed by a car, her eyes widen in disbelief and tears begin to stream down her face. Later that day she is able to laugh and talk about the fun times she had with her dog. What is one of the reasons that Ariana's reaction can be categorized as an emotion? A) It is a general, unambiguous feeling. B) It is accompanied by facial expressions. C) It has a lengthy duration. D) It is a positive feeling. E) Her reaction is cognitive in nature.

It is accompanied by facial expressions.

Which of the following is true with respect to workplace discrimination? A) Discrimination occurs more at lower levels in the organization than higher levels. B) It may lead to reduced productivity and citizenship behavior. C) Only intentional discrimination is addressed by diversity management efforts. D) Forms of discrimination like exclusion are easy to root out. E) The discriminators are invariably aware of their action toward the victim.

It may lead to reduced productivity and citizenship behavior.

Which of the following is true with respect to surface-level diversity? A) It refers to psychographic characteristics of the members of a group. B) People with surface-level diversity will also share deep-level diversity. C) It indicates differences of values, emotions and personality traits between people. D) It refers to differences in easily perceived characteristics, such as gender and race. E) It represents a person's or group's thought processes and feelings

It refers to differences in easily perceived characteristics, such as gender and race.

Which of the following most likely indicates surface-level similarity? A) Tim and Jake are colleagues who take risks and are quick decision makers. B) The employees at GenSys prefer teamwork over individual assignments. C) Nina and Chuck are colleagues who share similar views on corporate social responsibility. D) Jane and Sara grew up in the same town and went to school together. E) Hannah and Nate are both introspective and tend to be slow to reach decisions.

Jane and Sara grew up in the same town and went to school together.

________ is moderately correlated with organizational citizenship behavior. A) Emotional contagion B) Job satisfaction C) Absenteeism D) Turnover rate E) Cognitive dissonance

Job satisfaction

________ refers to a positive feeling about one's job resulting from an evaluation of its characteristics. A) Job satisfaction B) Job design C) Positivity offset D) Constructive dismissal E) Picketing

Job satisfaction

Which of the following actions best represents Kelly's high job involvement? A) Kelly always complains about her work to her colleagues. B) Kelly actively takes part in team activities and proactively takes up additional job responsibilities. C) Kelly shares the organization's vision of supporting renewable energy. D) Kelly dislikes the unethical practices followed by her employer. E) Kelly wants to continue working for the organization because many of her college friends are working there.

Kelly actively takes part in team activities and proactively takes up additional job responsibilities

With reference to cognitive dissonance, in which of the following situations is the attitude-behavior relationship most likely to be strong? A) The affective component of the attitude is weak. B) The behavior is not affected by the cognitive component of the attitude. C) The attitude does not reflect the person's fundamental values. D) The behavior is affected by external factors and is not entirely under the control of the person. E) The attitude refers to something with which the person has direct experience.

The attitude refers to something with which the person has direct experience

Which of the following statements is true about measuring job satisfaction? A) The single global rating system is not very time consuming. B) The summation of job facets approach takes into account cognitive dissonance experienced by employees. C) The summation of job facets approach prevents managers from zeroing in on problems. D) The summation of job facets approach involves responding to one particular question. E) The single global rating approach is rarely used for measuring job satisfaction

The single global rating system is not very time consuming.

Which of the following is most likely to be a characteristic of disengaged employees? A) They feel a deep connection for their organization. B) They have a sense of passion for their work. C) They have the lowest levels of turnover. D) They put in time but give no attention to their work. E) They proactively take up responsibilities.

They put in time but give no attention to their work.

Which of the following statements is most likely to be true about the major job attitudes? A) They are highly distinct from one another. B) They are generally resistant to change. C) They tend to overlap one another. D) They are not correlated to one another. E) They increase cognitive dissonance

They tend to overlap one another

Which of the following statements represents the cognitive component of attitude? A) I have decided to inform my supervisor that I will be quitting my job. B) I intend to work during the weekend to meet the month's deadline. C) I feel upset about having to work during Christmas. D) It is disappointing to know that I did not get a good evaluation. E) This job is not giving me an opportunity to explore my skills

This job is not giving me an opportunity to explore my skills

Which of the following problems would an OB study be least likely to focus on? A) an increase in absenteeism at a certain company B) a fall in productivity in one shift of a manufacturing plant C) a decrease in sales due to growing foreign competition D) an increase in theft by employees at a retail store E) excessive turnover among volunteer workers at a non-profit organization

a decrease in sales due to growing foreign competition

Johanna Rouse feels disheartened because she was not selected for the campaign exchange program in Amsterdam. Which component of an attitude does Rouse's feeling represent? A) cognitive B) affective C) reflective D) behavioral E) reactive

affective

Janice Hartley works as a writer at a fashion magazine in New York. She was recently asked by her editor to write an article on "10 must-haves for the autumn season." Her editor has now sent back the article saying it is not interesting enough to hold the attention of the reader. Janice is upset and disappointed about the feedback. Which component of an attitude is represented in this scenario? A) positive component B) cognitive component C) affective component D) behavioral component E) evaluative component

affective component

Julia works as a receptionist at a real estate company. Her boss just came in the door and yelled at her, telling her that the front office was a mess and that she needed to get up and clean it immediately. After her boss left the room Julia grabbed three magazines and violently slammed them into the trash can. Which of the following best describes Julia's action? A) an affect B) a thought C) a mood D) an emotion E) a mental process

an emotion

Myriam is analyzing the gender roles of men and women in management in the United States and comparing them to the gender roles in management in Japan. She is surveying fifty male and fifty female managers in each country to compare their daily behavior. Myriam's study exemplifies how ________ contributes to OB. A) anthropology B) psychology C) archaeology D) political science E) corporate strategy

anthropology

The subject of organizational culture has been most influenced by which behavioral science discipline? A) anthropology B) psychology C) social psychology D) political science E) corporate strategy

anthropology

This field of study has helped us understand differences in fundamental values, attitudes, and behavior between people in different countries and within different organizations. A) anthropology B) corporate strategy C) political science D) operations research E) psycholinguistics

anthropology

Sarah Mayer works as a security officer and is in charge of keeping track of who is in the office at any given time. She notices that some employees do not sign out of the office when they go out for meals, which makes it difficult to keep track of attendance of employees. Even though Mayer asked the employees repeatedly to sign out, they have not followed her advise. She now decides to report the issue to her supervisor. Which of the following components of an attitude is being demonstrated by Mayer? A) affective B) behavioral C) positive D) cognitive E) knowledge

behavioral

Jude is a social psychologist. He is working on a concept in social psychology, which is a major study area, and learning how to implement it and how to reduce barriers to its acceptance. Jude is studying the concept of ________. A) culture B) ethics C) power D) change E) fatigue

change

The statement, "A person who eats meat and then fights for animal rights demonstrates double standards" is an evaluative statement. Such an opinion constitutes the ________ component of an attitude. A) cognitive B) affective C) reflective D) behavioral E) reactive

cognitive

Abigail Jones is a sales executive at Orbit Bank in Brussels. She is the best performer on her team and often gets the highest number of corporate accounts for the company. However, she feels that she does not get sufficient credit for her hard work. During lunch, she says to her colleague, "I have been getting the largest accounts for the bank for the past eight months. Yet, my manager never acknowledges the kind of effort I put in to get these accounts." Which component of attitude is being demonstrated by Jones? A) positive component B) cognitive component C) affective component D) behavioral component E) reflective component

cognitive component

Anna Jonas owns a manufacturing firm in Indonesia and strongly believes that it is important that workers' rights be respected. However, because of the recent economic meltdown, she makes the management pay workers a wage which is below ethical standards. In addition, the working conditions are below standards because of low investment in safety equipment. She knows her actions are unethical but continues to do so to avoid major losses. Jonas is most likely to be experiencing ________. A) cognitive dissonance B) emotional contagion C) ethical evasion D) self-concordance E) positivity offset

cognitive dissonance

Any incompatibility between two or more attitudes or between behavior and attitudes results in ________. A) organizational dissonance B) cognitive dissonance C) attitudinal clarification D) positivity offset E) affective reactance

cognitive dissonance

Rashid is dissatisfied at work. He feels he is paid too little and asked to do too much. To compensate for his perceived unjust pay, he regularly takes work supplies home for personal use, such as computer ink cartridges, staplers, and reams of paper. Rashid's behavior is an example of ________. A) employee OCB B) customer satisfaction C) high productivity D) turnover rate E) deviant behavior

deviant behavior

The exit-voice-loyalty-neglect framework aids in understanding the consequences of ________. A) increasing growth opportunities B) emotional contagion C) dissatisfaction D) regular feedback E) high employee engagement

dissatisfaction

An individual's involvement with, satisfaction with, and enthusiasm for, the work he performs is known as ________. A) employee engagement B) cognitive dissonance C) emotional contagion D) positivity offset E) self-concordance

employee engagement

Which of the following best represents deep-level similarity? A) colleagues who both come from the same neighborhood in Alabama B) employees who are college graduates with a degree in business management C) employees who speak Spanish and share similar religious values D) employees who seek challenges in assignments and like to work collaboratively E) employees in their mid-thirties with 10 years' work experience in the publishing industry

employees who seek challenges in assignments and like to work collaboratively

Basing managerial decisions on the best available scientific support is called _______. A) intuition B) organizational process C) organizational behavior D) evidence-based management E) conceptual management

evidence-based management

Jill Ivey has been working as a sales executive at Orbit Bank for the last two years. However, she has noticed that she is often not given an opportunity to attend training programs that her team members attend every quarter. She also is disappointed about the fact that she never gets to handle corporate clients, which provides better chances of a promotion. Which of the following kinds of discrimination is she most likely to have been subjected to? A) exclusion B) mockery C) gaslighting D) destabilization E) mobbing

exclusion

Women being assigned marginal job roles that do not lead to promotion is an example of the ________ form of discrimination. A) hazing B) gaslighting C) coercion D) exclusion E) battery

exclusion

________, which may occur intentionally or unintentionally, refers to keeping certain people in a work place away from job opportunities, social events, discussions, or informal mentoring A) mockery and insults B) vandalism C) cyberstalking D) exclusion E) incivility

exclusion

Which of the following is an example of the affective component of an attitude? A) believing that one achieved all objectives of a project B) relying on the information of a company's annual report C) perceiving whistle-blowing as the right thing to do D) feeling hurt at being unfairly accused of a wrongdoing

feeling hurt at being unfairly accused of a wrongdoing

Which of the following is most likely to be related to reduced absences and lower resignation rates? A) high job involvement B) high cognitive dissonance C) low psychological empowerment D) low organizational commitment E) high emotional contagion

high job involvement

Lillian Stintson works for a global women's rights organization. In the past few months, she has traveled across the globe for the campaign she was working on. In addition, she has been working weekends to meet campaign milestones. She has now decided to take a month's holiday to relax herself and get the much needed break. She knows that the organization will understand her need for a long holiday. Which of the following best represents Stintson's feeling? A) low employee engagement B) high perceived organizational support C) low organizational commitment D) low job involvement E) high interest in whistle-blowing

high perceived organizational support

Which of the following does cognitive dissonance indicate between two or more attitudes or between behavior and attitudes? A) congruity B) tenacity C) solidarity D) consistency E) incompatibility

incompatibility

Hazel Samuels has been working at her company for the past two years and consistently gets yelled at by her manager even when she is not at fault. He often makes derogatory references to her ethnicity. In addition, during team meetings, she is his target for practical jokes and nasty pranks. She is extremely upset and decides not to be subjected to such treatment any longer. Which of the following kinds of discrimination is she most likely to report to the human resource department in such a situation? A) intimidation B) sexual harassment C) hazing D) mobbing E) incivility

intimidation

In a workplace, ________ involves overt threats or bullying directed at members of specific groups of employees. A) intimidation B) risk aversion C) inequity aversion D) optimism bias E) ambiguity aversion

intimidation

The most important thing a manager can do to raise employee satisfaction is to focus on ________. A) employee pay B) benefits C) work hours D) intrinsic parts of the job E) employee productivity

intrinsic parts of the job

The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is referred to as ________. A) emotional contagion B) job involvement C) job stability D) emotional dissonance E) direct action

job involvement

In her work in the publishing industry, Vera Loranzo seeks out new authors who she considers promising. In the past two years, she has found a number of new writers whose work she thought was exceptional, and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. After learning about her management's decision, she is extremely frustrated and is beginning to resent the job she does. However, she knows there is nothing she can do and continues working because of the good perks and salary benefits the job offers. How can Loranzo's job attitude be best described? A) low job involvement B) low job satisfaction C) high psychological empowerment D) high positivity offset E) low emotional contagion situation and feels there is nothing she can do to make the situation better

low job satisfaction

Henry Hutchins is discontent with his job but believes that his supervisor is a good man who will do the needful to reduce his dissatisfaction with the job. He has decided to just wait and give his supervisor some time until conditions improve. Henry's response to this problem is termed as ________. A) exit B) voice C) loyalty D) neglect E) ratification

loyalty

"Big data" has been recently applied to making effective decisions and ________. A) managing human resources B) creation of surveys C) decreasing online sales D) marketing campaigns E) none of the above

managing human resources

Stacy Hanes is an African-American woman who has recently taken her first job and does not seem to like the work environment at all. Her colleagues put down her ideas at team meetings and refer to them as "stupid." In addition, they make fun of her race and often ask her if she is educated enough to work for the company. Which of the following kinds of discrimination is Hanes most likely subject to? A) mockery and insults B) vandalism C) cyberstalking D) exclusion E) incivility

mockery and insults

What term is used for feelings that tend to be less intense than emotions? A) affect B) cognition C) moods D) thoughts E) reactions

moods

High levels of both job involvement and psychological empowerment are positively related to ________. A) withdrawal behavior B) positivity offset C) organizational citizenship D) emotional contagion E) cognitive dissonance

organizational citizenship

Bryan Eusebius has a positive attitude toward his organization. He feels the management treats all employees fairly in matters concerning rewards, is understanding toward their needs and requirements, and allows them to have a voice in decisions. Bryan's attitude toward his organization is indicative of ________. A) emotional contagion B) positivity offset C) perceived organizational support D) cognitive dissonance E) self-concordance

perceived organizational support

Organizational behavior is constructed from all of the following disciplines except ________. A) physics B) psychology C) anthropology D) sociology E) social psychology

physics

Austin is a graduate student helping to organize a study on individual job satisfaction. The study focuses on the top five causes of satisfaction or dissatisfaction on a job. His department is surveying 200 individuals in 100 different types of organizations. Austin is most likely a graduate student in the department of ________. A) psychology B) anthropology C) political science D) social psychology E) archaeology

psychology

You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering. Which faculty member should furnish information about personality, learning, and motivation? A) sociology B) psychology C) anthropology D) political science E) industrial engineering

psychology

Which of the following is not a core topic of organizational behavior? A) motivation B) attitude development C) conflict D) resource allocation E) work design

resource allocation

April's colleague Nathan has consistently pestered her to go out on a date with him. Though she has refused his offer several times, he keeps persisting. She found an envelope on her desk from Nathan with inappropriate pictures and cartoons, which left her infuriated. She now intends to go discuss the matter with the human resource department of her company. Which of the following forms of discrimination is April most likely to cite? A) sexual harassment B) cyberstalking C) mobbing D) exclusion E) electronic harassment

sexual harassment

Dennis Galvan works as a campaigner at Green Earth, an environmental organization. Every month, his organization arranges a team outing where they indulge in football and other team building activities. The human resource department ensures that there are regular interactions between employees through team dinners and cultural events. According to the information given in this case, which of the following is most likely to be the reason of Galvan's high-level of satisfaction toward his job? A) salary packaging B) promotion and growth C) constructive dismissal D) social context E) profile of work

social context

Group behavior, power, and conflict are central areas of study for ________. A) archaeologists B) philanthropists C) anthropologists D) social psychologists E) operations analysts

social psychologists

_______ blends concepts from psychology and sociology and focuses on the influence people have on one another. A) Corporate strategy B) Anthropology C) Political science D) Social psychology E) Archaeology

social psychology

Which field of study has contributed to OB through its research on organizational culture and formal organization theory and structure? A) psychology B) operations management C) corporate strategy D) political science E) sociology

sociology

You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering. You should expect that the faculty member from ________ will probably contribute information about large-scale group behavior. A) sociology B) psychology C) social psychology D) anthropology E) industrial engineering

sociology

_______ focuses on the study of people in relation to their social environment. A) Psychology B) Sociology C) Corporate strategy D) Political science E) Operations management

sociology

There is a connection between companies which have ________ and the incorporation of organizational behavior principles. A) high turnover rates B) specialized technical processes C) superior financial performance D) long-lasting CEO's E) all of the above

superior financial performance

Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence all constitute aspects of ________ study. A) organizational B) intuitive C) theoretical D) systematic E) case-based

systematic

In order to predict human behavior, it is best to supplement your intuitive opinions with information derived in what fashion? A) common sense B) direct observation C) systematic study D) speculation E) organizational theory

systematic study

Janet needs to assign a very important advertising account to one of her writers. First she reviewed each writer's work load, then she studied the sales data of the products for the last three campaigns of each writer, then she reviewed each writer's annual review to familiarize herself with their goals. Finally, she gave the account to Paula, a very creative, efficient, writer who has had high sales results with her last three clients' products. Janet's management style is based on ________. A) intuition or "gut feeling" B) organizational behavioral studies C) subjective assessments D) preconceived notions E) systematic study

systematic study

Until the late 1980s, business school curricula emphasized the ________ aspects of management. A) ethical B) people C) technical D) human E) global

technical

Betty believes that it is best to take the casual or common sense approach to reading others. She needs to remember that ________. A) the casual approach is nonsensical, and should be avoided as much as possible B) the systematic approach and the casual approach are one and the same C) laboratory experiments on human behavior often result in unreliable findings D) the casual or common sense approach to reading others can often lead to erroneous predictions E) behavior is unpredictable, hence there is no accurate way to analyze it

the casual or common sense approach to reading others can often lead to erroneous predictions

Organizational commitment is defined as ________. A) the degree to which employees identify with the organization they work for and its goals B) the state of discord caused by opposition of values between people working together C) the degree to which an employee's sense of cognitive dissonance is related to their job D) the employee's degree of disagreement or differential opinions about organizational practices E) the degree to which employees believe their work impacts their organization significantly

the degree to which employees identify with the organization they work for and its goals

You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering. Which professor out of this group would you expect to address issues on communication? A) the psychologist B) the anthropologist C) the political scientist D) the social psychologist E) the industrial engineer

the social psychologist

Job dissatisfaction is more likely to translate into ________ when employees feel or perceive they have many available alternatives and when employees have high human capital. A) high productivity B) employee engagement C) increased customer satisfaction D) turnover E) organizational citizenship behavior

turnover