Chapter 1

Which of the following refers to a set of principles that guides decision making based on personal values of what is considered right and wrong? a. Ethics b. Civics c. Laws d. Politics

a. Ethics

One of the main reasons why project management is challenging is because of the factor of uncertainty.

True

Earned value management is a tool primarily used in resource management.

False

Effective program managers recognize that managing a project is much more complex than managing a program.

False

Good project managers assume that their definition of success is the same as the sponsors.

False

In order to be realistic, a project manager should always set discrete goals instead of a range of objectives.

False

Individual projects always address strategic goals whereas portfolio management addresses tactical goals.

False

It is mandatory for project managers working on large information technology projects to be experts in the field of information technology.

False

Managing the triple constraint primarily involves making trade-offs between resources and quality.

False

Opponents of a project do not belong to the category of stakeholders.

False

Project procurement management primarily involves identifying stakeholder needs while managing their engagement throughout the life of the project.

False

Questions about how a team will track schedule performance is related to a project's scope.

False

Responsibility assignment matrices and project organizational charts are examples of tools used in procurement management.

False

The enterprise project management software, which aids project and portfolio management, is a low-end tool.

False

The importance of stakeholders' needs and expectations is limited to the beginning of a project.

False

The only responsibility of a project manager is to meet the specific scope, time, and cost goals of a project.

False

The primary role of project stakeholder management is to ensure that the project will satisfy the stated needs for which it was undertaken.

False

To be a successful manager, the only skills an IT project manager needs to possess are excellent technical skills.

False

Program managers are change agents.

True

Project managers work with the project sponsors to define success for particular projects.

True

Project resource management is concerned with making effective use of the people involved with a project.

True

Projects should be developed in increments.

True

Stakeholder analyses, work requests, and project charters are tools used in integration management.

True

The introduction of new software makes basic tools, such as Gantt charts and network diagrams, inexpensive and easy to create.

True

Until the 1980s, project management primarily focused on providing schedule and resource data to top management in the military, computer, and construction industries.

True

Which tool can best help in efficient communication management? a. Kick-off meetings b. Impact matrices c. Requests for quotes d. Fast tracking

a. Kick-off meetings

Which type of tool is usually recommended for small projects and single users? a. Low-end b. Midrange c. High-end d. Upper range

a. Low-end

Every project should have a well-defined objective.

True

Maturity models, statistical methods, and test plans are examples of tools used in quality management.

True

A project manager's primary role is to provide the funding for a project.

False

A difference between operations and projects is that operations end when their objectives have been reached, whereas projects do not.

False

A project's stakeholders include its customers, users, and suppliers.

True

A _____ is an organizational group responsible for coordinating the project management function throughout an organization. a. Project Management Office b. Project Management Professional c. Project Management Center d. Portfolio Group

a. Project Management Office

Galaxy, a construction company, buys a particular brand of tiles manufactured by Tiles and Floors, an eco-friendly tile manufacturing company. However, Tiles and Floors has declared bankruptcy and closed down. At present, Galaxy is facing a crisis because there are no other manufacturers in the market that supplies eco-friendly tiles. Which constraint is Galaxy currently facing? a. Resources b. Time c. Scope d. Cost

a. Resources

A Gantt chart is a standard format for displaying project schedule information by listing project activities and their corresponding start and finish dates in a ____ format. a. calendar b. line graph c. bar graph d. pie chart

a. calendar

The role of a _____ is to provide direction and funding for a project. a. project sponsor b. project manager c. support staff member d. project team

a. project sponsor

Fast tracking is an example of a tool used in _____ management. a. schedule b. quality c. communication d. risk

a. schedule

Martha works as a project manager at a bank. Due to certain changes in external factors, Martha needs to make a few alterations in the tactical goals of her project. In such a scenario, which of the following will best help Martha cope with the change? a. Negotiation b. Project environment knowledge c. Motivation d. Soft skills

b. Project environment knowledge

Which knowledge area involves defining and managing all the work required to complete the project successfully? a. Project resource management b. Project scope management c. Project time management d. Project cost management

b. Project scope management

Which objective is true of projects? a. They have an indefinite beginning and end. b. They have a unique purpose. c. They are developed using regressive elaboration. d. They are permanent in nature.

b. They have a unique purpose.

Project procurement management mainly involves: a. making effective use of the people involved with the project. b. buying goods and services for a project from outside the performing organization. c. generating, collecting, disseminating, and storing project information. d. identifying and analyzing stakeholder needs while managing and controlling their engagement.

b. buying goods and services for a project from outside the performing organization.

A _____ is a tool used in quality management. a. probability matrix b. checklist c. request for proposal d. critical path analysis

b. checklist

Which of the following questions reflects the strategic goals of project portfolio management? a. Are we carrying out projects well? b. Are projects on time and on budget? c. Are we investing in the right areas? d. Do stakeholders know what they should be doing?

c. Are we investing in the right areas?

In which of the following areas of management is payback analysis most likely to be used? a. Resource b. Communication c. Cost d. Quality

c. Cost

Which tool is most likely to be used in project schedule management? a. Payback analysis b. Impact matrices c. Gantt charts d. Fishbone diagrams

c. Gantt charts

Which statement is true of project management? a. It is a simple discipline with a limited scope. b. It has specific tools which work universally across all kinds of projects. c. It does not guarantee successes for all projects. d. Its framework consists solely of project management knowledge areas.

c. It does not guarantee successes for all projects.

Which organization provides certification as a Project Management Professional? a. PMS b. PMC c. PMI d. PMP

c. PMI

Which project management knowledge area is an overarching function that affects and is affected by the different knowledge areas? a. Project cost management b. Project stakeholder management c. Project integration management d. Project communications management

c. Project integration management

Which characteristic highlights a difference between projects and operations? a. Projects are undertaken to sustain an organization's business whereas operations are not. b. Operations are undertaken to create unique products, services, or results whereas projects are not. c. Projects are temporary endeavors whereas an organization's operations are ongoing in nature. d. Operations have well-defined objectives whereas projects do not need to have a unique purpose.

c. Projects are temporary endeavors whereas an organization's operations are ongoing in nature.

Which attribute is true of low-end tools of project management software? a. They are designed for especially large projects with multiple users. b. Their main advantage is that they have unlimited functionality. c. They provide basic project management features. d. They are referred to as enterprise project management software.

c. They provide basic project management features.

Which of the following is true of program managers? a. They report to project managers who represent the next level in the hierarchy. b. They recognize that managing a program is simpler than managing a project. c. They provide leadership and direction for project managers heading the projects within a program. d. They are responsible solely for the delivery of project results.

c. They provide leadership and direction for project managers heading the projects within a program.

Team building exercises and motivation techniques are tools used in _____ management. a. procurement b. scope c. resource d. cost

c. resource

Joe is a project manager in an IT company and has over the years, gained substantial knowledge in his area of work. However, while managing his team, he often loses his temper. In addition, he fails to be an active listener when his team members approach him with work related challenges. In which of the following areas does Joe need to develop his skills in? a. Application area knowledge b. Project environment knowledge c. Standards and regulations d. Human relations skills

d. Human relations skills

What is a difference between low-end and midrange tools of the project management software? a. Low-end tools are designed to handle primarily multiple users whereas midrange tools are created to handle single users. b. Low-end tools provide robust capabilities to handle dispersed workgroups whereas midrange tools do not. c. Midrange tools provide basic project management features whereas low-end tools offer enterprise and portfolio management functions. d. Midrange tools are designed to handle larger projects than low-end tools.

d. Midrange tools are designed to handle larger projects than low-end tools.

Which project management knowledge area primarily involves generating, collecting, disseminating, and storing project information? a. Project cost management b. Project procurement management c. Project time management d. Project communications management

d. Project communications management

Which goal distinguishes project management and portfolio management? a. Project management involves making wise investment decisions whereas portfolio management does not. b. Portfolio management is an easy task whereas project management is a more difficult task. c. Portfolio management asks questions like, "Are we carrying out projects efficiently?" whereas project management asks questions such as "Are we investing in the right areas?" d. Project management addresses specific, short-term goals whereas portfolio management focuses on long-term goals.

d. Project management addresses specific, short-term goals whereas portfolio management focuses on long-term goals.

Which project management knowledge area ensures that the project will satisfy the stated or implied needs for which it was undertaken? a. Project cost management b. Project time management c. Project risk management d. Project quality management

d. Project quality management

Which attribute best defines the role of leaders? a. They focus on short-term objectives. b. They work on achieving primarily tactical goals. c. They work solely toward day-to-day details of meeting specific tasks. d. They inspire people to reach goals.

d. They inspire people to reach goals.

An important tool for project scope management is _____. a. fast tracking b. a kickoff meeting c. a Gantt chart d. a work breakdown structure

d. a work breakdown structure

Enterprise project management software is also known as a _____ tool of project management software. a. baseline b. midrange c. low-end d. high-end

d. high-end

A _____ is a tool used in risk management. a. work breakdown structure b. project organizational chart c. critical path analysis d. probability matrix

d. probability matrix

A difference between strategic and tactical goals is: a. strategic goals are more specific than tactical goals. b. tactical goals encompass broader dimensions than strategic goals. c. tactical goals are more important for a project than strategic goals. d. strategic goals are long-term in nature whereas tactical goals are short-term.

d. strategic goals are long-term in nature whereas tactical goals are short-term.

Steve, an engineer in a construction company, is at present working on a home construction project. The home is being built for the Robinson family, the owners of the home. Steve is working with his project team and support staff to ensure the project is completed on time. In such a scenario, the project sponsor is _____. a. Steve b. the support staff c. the project team d. the Robinson family

d. the Robinson family