Chapter 1

_________ refers to the policies, practices, and systems that influence employees' behavior, attitudes, and performance. a. Human resource management b. Production and operations management c. Total quality management d. Competency management e. Financial management

a. Human resource management

Which of the following is true about the product line administrative services and transactions? a. It deals with functions such as compensation, hiring, and staffing. b. It contributes to the business strategy based on considerations of business capabilities. c. It emphasizes the knowledge of HR and of the business and competition. d. It emphasizes knowing the business and exercising influence. e. It deals with implementation of business plans and talent management.

a. It deals with functions such as compensation, hiring, and staffing.

The _________ imposes criminal penalties for corporate governing and accounting lapses. a. Sarbanes—Oxley Act b. Equal Employment Opportunity Commission c. Whistleblower Protection Act d. Dodd—Frank Act e. Fair Labor Standards Act

a. Sarbanes-Oxley Act

Which of the following major dimensions of HRM practices involves training employees to have the skills needed to perform their jobs? a. acquiring and preparing human resources b. assessment and development of human resources c. compensating human resources d. vision and mission of human resources e. managing the human resource environment

a. acquiring and preparing Human Resources

The three product lines of human resources (HR) as a business are administrative services and transactions, business partner services, and strategic partner roles. a. true b. false

a. true

When it comes to problem solving, cultural diversity can provide companies with a competitive advantage. a. true b. false

a. true

Workers with disabilities can be a source of competitive advantage. a. true b. false

a. true

Which of the following statements is true about the Sarbanes—Oxley Act of 2002? a. Retaliation against whistle-blowers is not included as a violation under the law. b. Organizations spend millions of dollars each year to comply with regulations under the Sarbanes—Oxley Act. c. It imposes no criminal penalty for corporate governing and accounting lapses. d. In case of noncompliance, it limits charges to heavy fines; it does not include prison terms for executives. e. It was passed in response to illegal and unethical behavior by employees toward the management.

b. Organizations spend millions of dollars each year to comply with regulations under the Sarbanes-Oxley Act.

Pay structure and benefits are a part of the _________ function of HR a. training b. compensation c. development d. assessment e. recruiting

b. compensation

The training and development function of an HR department includes a. attitude surveys b. orientation c. performance measures d. job analysis e. policy creation

b. orientation

Senior management at the RBZ Corporation, a manufacturer of advanced medical systems, has concluded that it is badly lagging its global competition in terms of efficiency, defect rates, costs, and the like. The company needs a comprehensive overhaul to what it does and how it does it in order to become a world-class competitor again. Based on this situation, the company should implement a. Activity Network Management b. Process Decision Program c. Total Quality Management d. Six Sigma Process e. Quality Control

c. Total Quality Management

Vanessa Jones, a chemical engineer at an industrial products manufacturer, is unsure of which health insurance plan will meet her long-term needs. To address her concern, she should make an appointment to see an HR specialist who works with a. legal compliance. b. employee data and information systems. c. compensation benefits. d. training and development. e. employee relations.

c. compensation benefits

Which of the following activities is part of the assessment and development of the human resources dimension of HRM practices? a. identifying human resource requirements b. training employees to have the skills needed to perform their jobs c. creating an employment relationship and a work environment that benefit the company d. creating pay systems as well as providing employees with benefits e. ensuring that HRM practices comply with federal, state, and local laws

c. creating an employment relationship and a work environment that benefit the company

Distribution channels are an example of _________ capital. a. social b. human c. customer d. financial e. intellectual

c. customer

Which competency is an HR professional said to have if he is able to act personally and professionally with integrity and accountability? a. communication b. business acumen c. ethical practice d. critical evaluation e. consultation

c. ethical practice

Which of the following human relations management (HRM) practices involves helping employees understand how their jobs contribute to the finished product? a. performance management b. compensation c. work design d. staffing e. training

c. work design

Linda Chu, an applicant for the HR rotational program at the CMX Corporation, has extensive previous work experience using business and HR analytics to drive improvements in organizational performance and results. Linda appears to possess a high level of which HR competency? a. organizational navigation b. business communication c. relationship management d. business acumen e. ethical practice

d. business acumen

Which of the following dimensions of HRM practices involves ensuring that HRM practices comply with federal, state, and local laws? a. assessment and development of human resources b. compensating human resources c. vision and mission of human resources d. managing the human resource environment e. acquiring and preparing human resources

d. managing the human resource environment

How does employees' use of mobile devices offer an advantage to companies? a. The devices facilitate automation of key HR and business practices. b. Companies do not need to lease storage space in the cloud. c. It minimizes social networking by employees during business hours. d. Companies can decrease spending on desktop computers and software. e. Employees have access to work information at any time or location.

e. Employees have access to work information at any time or location.

Traditionally, the human relations management (HRM) department was primarily a(n) a. payroll expert b. finance expert c. proactive agency d. employer advocate e. administrative expert

e. administrative expert

When considering a balanced scorecard that depicts a company from a(n) _________ perspective, the critical HR indicators are employee satisfaction with HR department services and employee perceptions of the company as an employer. a. learning b. financial c. internal d. innovation e. customer

e. customer

When a corporate organization competes through globalization, as opposed to technology, it is likely to put most of its efforts into a. environmental issues b. integration of technology and social systems c. social responsibility d. development of HR dashboards e. expansion into foreign markets

e. expansion into foreign markets