Chapter 1 Assignment

Even though he knows they are good people, Fred has to monitor his sales employees' activities to make sure they haven't crossed any lines in trying to win new business.

Managing for Ethical Standards

Part of Mirren's role as operations manager is to make sure the company isn't wasting energy or creating excessive pollution in their operations.

Managing for Sustainable Development--The Business of Green

Based on the case, Forever 21 failed the most at which challenge?

Managing for competitive advantage

Mike and Sue McCloskey wanted to change the dairy farming industry itself. They did this by opening up their farms to the public to educate people on the farming industry. To which managerial challenge is this most closely related?

Managing for competitive advantage

Fair Oaks Farms' manure management, specifically the use of cow manure to power their facilities and fuel their milk tankers, is most closely related to which managerial challenge?

Managing for sustainability

Kala leads the sales force to achieve the company's sales goals for the quarter.

Middle manager

Rebecca is the national sales manager and coordinates the activities of her first-line managers.

Middle manager

Spencer wants to be a professional pianist after earning his music degree but is having trouble booking gigs. He gets in touch with several successful local musicians and asks if they would have coffee with him and share wisdom on breaking into the music scene.

Model Others Possessing the Targeted Competencies

Caleb knows everybody and has a large group of friends in the professional community. Parties and events are his comfort zone.

Networking

Sydney is on top of the latest social media trends. She has thousands of Instagram followers and a successful personal YouTube channel.

New Media Literacy

There is little evidence that the Changs made any substantial changes to the company's processes, systems, or supply chain in recent years. Based on this information, they seemed to lack which career readiness competency?

Openness to change

Sariyah sets challenging sales targets for her team.

Planning

The setting of Fair Oaks Farms' mission, vision, and goals is an example of which managerial function?

Planning

Abena is always the first to volunteer for new roles and projects at her organization. She truly loves learning.

Proactive Learning Orientation

Flynn is a model employee in many ways. He arrives early for work and is always willing to go above and beyond his formal job duties, even if it means staying late or working on Sundays.

Professionalism/Work Ethic

Jaime is working on a degree in landscape architecture and has decided to run for the office of vice president of his university's chapter of the American Society of Landscape Architects.

Seek Experience from Student Groups and Organizations

Mae has a keen ability to form meaningful relationships with coworkers. People confide in her and feel that she really listens and understands them. Mae enjoys these one-on-one interactions at work.

Social Intelligence

Imani is about to enter the job market. She combs through the list of competencies in Table 1.2 of her textbook and chooses Self-Awareness and Oral/Written Communication to work on. She knows these are two important competencies to develop before submitting resumes and going on job interviews.

Step 1: Identify the competencies you want to develop

Miguel wants to work on his ability to understand the business before his upcoming job interview. He recalls that his textbook includes a discussion of this, so he searches the book for ways to work on this competency.

Step 2: Determine which concepts are relevant for developing your targeted competencies

Sarah wants to develop her cross-cultural competency, so she finds two international student events to attend in the upcoming semester to help her learn more about these cultures.

Step 3: Experiment with implementing a few small steps aimed at developing your competencies

Rick wanted to develop networking skills so he attended an event for young professionals. He didn't know one person and felt too intimidated to talk to others. In considering what went wrong, he realized it may be best to attend these events with a friend or colleague who is already plugged into the network.

Step 4: Evaluate the results of your experimental small steps

Although he can't fire or discipline team members, Sawyer is in charge of making sure his team meets its production goals.

Team leader

Luis is the go-to person when the team needs to coordinate their work or when they have conflicts arise.

Team leader

Because of her training, Cicely was able to analyze her company's cost structure and make specific suggestions to bring it in line with their competitors in a very short period of time after she was hired.

Technical Skills

Jose was able to perform well in his new job early on because he didn't need extensive training before he could dig in and get to work. He had mastered the ins and outs of the industry at his last job.

Technical Skills

Aziz develops the company's human resource policies.

Top manager

Sophie analyzes the national sales forecasts of advertising directories and develops projections on long-term industry growth.

Top manager

Mike and Sue McCloskey are examples of

Top managers

Aditi was promoted to a managerial position and now has her own office and access to a company car.

You might make more money during your career

Gage used what he learned in the communication chapter of his management principles textbook to greatly improve his listening skills.

You will be able to manage yourself and your career

Bryleigh uses what she learned about cultural diversity to build more authentic and respectful relationships with her teammates.

You will better interact with coworkers

Diara used her knowledge of the levels of management and managers' decison-making authority to get a great deal on a new vehicle when she recently visited the dealership.

You will have an insider's understanding of how to deal with organizations from the outside

Ouentin gets along well with his boss, in part because he remembers what he learned in his management principles course about being mindful of the many demands on a managers' plate.

You will know from experience how to relate to your supervisors

Anouk always seems to be able to rally her team when it gets to be crunch time.

Human Skills

Milo does a great job interacting with and gaining the trust of both his sales team and his customers alike.

Human Skills

Disseminator

Informational Roles

Monitor

Informational Roles

Spokesperson

Informational Roles

Figurehead

Interpersonal Roles

Leader

Interpersonal Roles

Liaison

Interpersonal Roles

Atticus spends a sizable portion of his day helping to resolve disagreements between employees in his organization.

Leading

When Fair Oaks' management shares its vision with its 300-plus employees and seeks feedback, it is able to influence employees and gain buy-in from them. Which managerial function is the company performing?

Leading

Chandler wants to work in HR and would like to increase her knowledge of employment law. She signs ip to attend a local continuing education seminar on employment law.

Learn From Educational Activities

Disturbance Handler

Decisional Roles

Entrepreneur

Decisional Roles

Negotiator

Decisional Roles

Resource Allocator

Decisional Roles

As soon as Kenzie implements a few small steps toward developing one competency, she goes back to Table 1.2 in her textbook and picks another competency to work on.

Depicts a person improperly using the process

Aspen has a 4.0 grade point average and has already landed several job interviews. She ignores the career readiness development materials contained in her textbook because she feels she's ready as she's ever going to be.

Depicts a person improperly using the process

Emery asked his summer internship supervisor if he could switch between different jobs each month so that he could obtain as many new skills and experiences as possible.

Learn From On-the-Job Activities

Fletch is a natural at sales and marketing, but he's heard that computational thinking is a hot competency on the job market. He's not interested in an analytics job but decides that since he doesn't have this competency, he should spend the next two years earning a degree in data analytics.

Depicts a person improperly using the process

Wilder wants to be as career ready as possible, so he reads through the list of competencies in Table 1.2 of his textbook and decides to work on improving every single one of them this semester.

Depicts a person improperly using the process

A fashion analyst mentioned that Forever 21's experience should serve as a warning that competitors should not be slow in innovating or embracing change. Based on this advice and what you know about managerial roles, what type of role should other clothing retailers focus on?

Entrepreneur

Reese started a career journal during her freshman year to document all of her personal development efforts during college. She noted her struggles, improvements, and growth, and can now discuss these learning experiences during job interviews.

Experiment

Madison is the warehouse foreperson and ensures products are loaded effectively.

First-Line manager

Phillip is the art department head and supervises the art staff.

First-Line manager

What type of organization is Forever 21?

For-profit

Gabriela thinks she may want to start her own company, but she's not sure she's the entrepreneurial type. She takes a few validated assessments of entrepreneurial potential to get a better idea.

Build Self-Awareness

Kari is an analytics whiz. She can take huge amounts of data that seem incoherent to many people and use them to make projections and diagnose problems for her organization.

Computational Thinking

The Changs were presented with big data, including market trends, previous years' sales figures, and inventory projection, but they seemed to make subsequent decisions without regard for the pertinent data. Based on this information, what type of skills did they seem to be lacking?

Conceptual

Because he can see the big picture, Hudson is able to link the right people up throughout the company from top to bottom.

Conceptual Skills

Laetitia has had great success in advancing her career because she is able to see how many things fit together throughout the company.

Conceptual Skills

Javier is great at making choices. He can assess options and decide which is best for his work group with speed and confidence.

Decision Making