CHAPTER 1 EXAM

Which of the following statements is most likely to make people defensive and cause arguments?

"You are wrong."

Which of the following is a human relations guideline?

Calling people by their names

Which of the following is the best logical choice to resolve a human relations problem?

Changing oneself

During the 1960s, _____ published Theory X and Theory Y.

Douglas McGregor

Human relations is just common sense.

False

Leadership skills are inborn and cannot be developed.

False

Which of the following is the most common cause of management failure?

Faulty human relations skills

Which of the following is the best way to get what you want?

Helping other people get what they want and vice versa

Which of the following statements is a myth about human relations?

Human relations is just common sense.

Which of the following is within the individual and includes characteristics such as personality, attitudes, self-concept, and integrity?

Intrapersonal skills

Which of the following statements best defines the term "psychological contract"?

It is the shared expectations between people.

_____ is the ability to influence others and work well in teams.

Leadership skill

Which of the following statements is a fact about human relations?

People are an organization's most valuable resource.

Which of the following statements is true of the level two of behavior in a workplace?

The focus of level two is on the behavior and human relations within and between groups.

_____ integrates common business practices in the United States and Japan into one middle-ground framework appropriate for use in the United States.

Theory Z

"Donna is allowed to go home an hour earlier than the rest of us as her babysitter leaves at four." Which of the following is this statement an example of?

Total person approach

The goal of human relations is to create a win-win situation by satisfying employee needs while achieving organizational objectives.

True

Which of the following occurs when the organization and the employees both get what they want?

Win-win

Which of the following was an assumption of scientific managers?

Workers always acted rationally.

Under the _____, all people in an organization are affected by at least one other person, and each person affects the whole group or organization.

systems effect