Chapter 1
Which of the following is not true about the systems approach?
A systems approach concentrates on efficiency within subsystems.
Which of the following is not a benefit of using models in decision making?
The force the decision maker to take into account qualitative
Assembly lines improved productivity by using interchangeable parts and craft production.
false
Which is not an are of significant difference manufacturing and service operations?
forecasting demand
Which of the following does not relate to system design?
inventory management
The responsibilities of the operations manager include:
the creation of goods or provision of services
Which of the following statements about variations is false?
Any variation makes a production process less productive.
Which of the following is essential to consider with respect to managing a process to meet demand?
capacity
Knowledge skills usually don't include:
communication skills
Marketing personnel and product designers must work closely with operations to successfully develop and produce new products because operations personnel can best judge how _____________ new product designs will be:
manufacturable
Which of the following is not an ongoing trend in manufacturing?
mass production for greater economies of scale
Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves. The increased level of __________________ is leading to increased emphasis on _________________ mgmt.
outsourcing; supply chain
Which one of the following would not generally be classified under the heading of transformation?
staffing
Business organizations consist of three major functions which, ideally:
support one another
Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision-makers to consider ______________ in response to the ___________.
sustainability; threat of global warming
Product design and process selection are examples of _____________ decisions.
system design
