Chapter 1 Introduction to Human Relationships

Trust

A climate where all individuals involved fee free to frankly discuss problems and exchange ideas and information without fear of negative reprisal.

Organizational Culture

A collection of shared beliefs, values, havhiors, and work patterns held in common by the workers employed by a specific firm.

Informal organziation

A powerful network of relationships that is formed by the interaction of workers that can sometimes countermand orders handed down through the formal structure.

Understanding Human relations will help you succeed in your chosen career by helping you learn:

what you can do to anticipate and solve "people problems."

Human relations

All interactions involving people, including the relationship we have with ourselves, with another individual, or with a group of people

The "heart and soul" of effective human relations is

Communication

Hawthorne Studies

Elton Mayo's landmark discovery about the effect of illumination, ventilation, fatigue, attention, and feedback on worker productivity.

Organizations are helping their employees balance their work/life because:

Employee tardiness and absenteeism are often linked to family problems

Scientific Management

Frederick tailors concept that productivity can be improved by breaking a job down into isolated, specialized tasks and then assigning individual workers to each of those tasks

The human relations movement began in what era?

Mid-1800s with the Industrial Revolution

Self-acceptance

The degree to which you like and accept yourself, which leads to accepting other people.

Motivation

The drive to satisfy needs.

Which of the following factors does NOT directly influence human behavior at work?

The education of the worker's parents

Total Person

The interrelationship that exists between a person's separate characteristics that are exhibited at home and those exhibited at work or school

Communication

The means by which we come to understand ourselves and others.

Conflict Resolution

This attempts to resolve conflicts among staff members

Self-disclosure

Verbalizing thoughts and feelings in order to help eliminate unnecessary guessing games between people.

Human relation skills are receiving more attention at work today because

a. Effective human relations represent transferable skills for job-seeking workers who are laid off as a result of ever-increasing mergers, buyouts, and business closings. b. orientation toward customer service and satisfaction is increasing. c. employers are realizing that satisfied and productive workers are at the heart of any expanding global economy.

Self-awareness

an understanding of how you see yourself and how your behavior influences others.

In dealing with other people, there is seldom a clear-cut right way to handle a problem, but a person with effective human relations skills can learn

basic guidelines for modifying personal behavior and enhancing group behavior.