Chapter 1 - Making OB Work For Me
3 - Step Journey
1.) Define the problem 2.) Identify Potential Causes Using OB concepts and Theories 3.) Make Recommendations and take action
Contingency Approach
Using OB concepts and tools as situationally appropriate, instead of trying to rely on "one best way"
Portable Skills
more or less relevant in every job, at every level, and throughout your career
Person factors
represent the infinite number of characteristics that give individuals their unique identities
Interactional perspective
states that behavior is a function of interdependent person and environmental factors
Hard Skills
technical expertise and knowledge to do a particular task or job function
Human Capital
the productive potential of an individual's knowledge, skill, and experiences
Social Capital
the productive potential resulting from relationships, goodwill, trust, and cooperative effort
Soft Skills
Relate to our human interactions and include both interpersonal skills and personal attributes
Organizational Behavior
describes an interdisciplinary field dedicated to understanding and managing people at work
Ethical Dilemmas
involve situations with two choices, neither of which resolves the situation in an ethically acceptable manner
Environmental characteristics
consist of all the elements outside of ourselves that influence what we do, how we do it, and the ultimate results of our actions
Integrative Framework
Inputs, Processes, Outcomes
Ethics
concerned with behavior - right verses wrong, good versus bad, and the many shades of gray in between
Problem
a difference or gap between an actual and a desired situation
Problem Solving
a systematic process of closing gaps
