Chapter 1 - Management

Effectiveness

"Doing the right things" by doing those work tasks that help the organization reach its goals. Concerned with the ends (attainment of goals).

Characteristics of an Organization

1.) Distinct purpose - expressed by goals 2.) People work to achieve those goals 3.) Structure that defines and limits the behavior of its members

Mintzberg's Managerial Roles

1.) Interpersonal 2.) Informational 3.) Decisional

Steps to achieve an organizations stated purpose

1.) Planning 2.) Organizing 3.) Leading 4.) Controlling

Organization

A deliberate arrangement of people brought together

Conceptual Skills

Analyzing and diagnosing complex situations to see how things fit together and to facilitate making good decisions

Political Skills

Building a power base and establishing the right connections to get needed resources for their groups.

Efficiency

Doing a task correctly and getting the most output from the least inputs. Concerned with the means of getting things done.

___________ means doing a task correctly.

Efficiency

​John's team is not very excited by the work he has assigned to them. He has not done such a great job challenging his team in a positive way. For this​ reason, many people on his team are looking for another job. It seems John may not be aware that managers play a crucial role in​ ________.

Employee Satisfaction

Mintzberg's Decisional Roles

Entrpreneur, disturbance handler, resource allocator, and negotiator

Mintzberg's Interpersonal Roles

Figurehead, leader, liason

Ross does enjoy managing the lunch shift at Chez le'Steak. It is a fine dining establishment that Ross is very proud of. Ross manages the lunch staff on an every day basis. Which type of manager best describes Ross's position?

First-line manager

Planning

Includes defining goals, establishing strategy, and developing plans to coordinate activities

Organizing

Includes determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and who will make decisions

Controlling

Includes monitoring performance, comparing it with goals, and correcting any significant deviations

Leading

Includes motivating employees, directing the activities of others, selecting the most effective communication channel, and resolving conflicts

Manager

Individuals in an organization who direct and oversee the activities of other people in the organization so the goals can be accomplished

First-line Managers

Individuals responsible for directing the day-to-day activities of nonmanagerial employees; often called supervisors, shift managers, office managers, department managers, or unit coordinators

Team Leaders

Individuals who are responsible for managing and facilitating the activities of a work team.

Zane strives to have the same relationship with his employees that he does with his customers. He thinks it is essential to have​ employees' trust just as it is essential to have the trust of customers. Which category of roles identified by Mintzberg would this likely​ demonstrate?

Interpersonal Roles

Jenny is well known throughout the organization for being a great motivator. She has mastered the art of building relationships and making her team feel empowered. Jenny is leveraging which of the following management​ skills?

Interpersonal Skills

Zane's leadership style includes delegating tasks to his employees and giving them the freedom to perform the tasks using any strategy they see fit. This demonstrates which of the critical management skills suggested by​ Katz?

Interpersonal Skills

Zane emphasizes the importance of​ ________ in that his company tries to be a strong community​ citizen, supports​ non-profit organizations, and has used green technology in its building.

sustainability

Technical Skills

Job-specific knowledge, expertise, and techniques needed to perform work tasks.

Steve has been given a team that he now leads with the expectation that he can reach the new sales goal for the southeast area. Steve's position is best described as which of the following?

Management

Ross has taken a new job at a restaurant. He is now in charge of the lunch shift. He helps determine the menu, works on marketing the lunch specials, and leads a staff of 24. Which of the following best describes Ross's Position?

Manager

Middle Managers

Managers found between the lowest and top levels of the organizations; often manage other managers and maybe some nonmanagerial employees; typically responsible for translating the goals set by top management into specific details that lower management will see get done

Tom Girard is the Director of Retail Operations for​ Zane's Cycles. How would his position likely be classified within the​ organization?

Middle Manager

Mintzberg's Informational Roles

Montior, disseminator, and spokesperson

Sammy is really enjoying her new job. She loves having the autonomy and responsibility that comes at her new level. She has a vision to move her department to the next​ level, but she is having trouble connecting with the right people in the organization to make it happen. Which of the skills and competencies is Sammy having trouble​ with?

Political Skills

Linda is ready to take her business to the next level. She wants to build her​ customer-community beyond her walls. Which of the follow should she​ try?

Social Media

Business decisions based on communicating openly with various stakeholders to understand their​ requirements, and factoring​ economic, environmental, and social aspects into how they pursue their​ goals, is more like to achieve​ __________.

Sustainability

Management

The process of getting things done, effectively and efficiently, with and through other people

Scientific Management

The use of scientific methods to define the "one best way" for a job to be done. Taylor in 1911 in book Principles of Scientific Management

Top Managers

Those at the top or near the top of an organization

By studying management we can expect to learn which of the following?

What good managers do

Interpersonal Skills

Working well with other people both individually and in groups by communicating, motivating, mentoring, delegating, etc.

In which of the following ways would​ Zane's Cycles demonstrate its commitment to employee​ engagement?

Zane's offers flextime and strives to meet​ employees' important needs.