Chapter 1 MGMT

Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of _____. Multiple choice question. sustainability e-commerce globalization fair trade

sustainability

According to Mintzberg's findings, it was typical for managers to work ____ hours per week at a minimum. Multiple choice question. 30 40 50 70

50

Which of the following defines an organization? A large number of people gathered together Two or more people who share interests, hobbies, or collective goals A group of people who work together to achieve some specific purpose A group formed by people who are seeking friendship or common interests

A group of people who work together to achieve some specific purpose

Which racial or ethnic groups in the United States are expected to increase in terms of percentage of the population over the next few decades? Multiple select question. African Americans Asians Non-Hispanic whites Hispanics

African Americans Asians Hispanics

Which of these individuals is an example of a top manager? Aisha is the CEO of a furniture manufacturing facility. Roberto is the sales manager for three midwest states. Kelli oversees the marketing department for a restaurant chain. Bryan is the shift supervisor at a retail clothing store.

Aisha is the CEO of a furniture manufacturing facility

Which employee is the best example of a functional manager? Brett, who is the manager of the company's accounting department. Mallory, who became the CEO after working for the company for 12 years. Rachel, who is a supervisor and is responsible for the activities of three employees at the company. Miguel, who is responsible for the company's warehouse, production, and product source lines.

Brett, who is the manager of the company's accounting department

Which employee is the best example of a functional manager? Multiple choice question. Miguel, who is responsible for the company's warehouse, production, and product source lines. Brett, who is the manager of the company's accounting department. Mallory, who became the CEO after working for the company for 12 years. Rachel, who is a supervisor and is responsible for the activities of three employees at the company.

Brett, who is the manager of the company's accounting department

The company president meets with senior managers to determine what is causing a problem with the company's best-selling computer microchip. They discuss whether the cause might be a modification that was made in the manufacturing process. Which management function is the group performing? Controlling Leading Planning Organizing

Controlling

At the human resource conference, Heidi attended a presentation on how to maximize the contributions of employees of different genders, races, ethnicities, and age groups. This presentation was about managing for _____. Multiple choice question. diversity moderation proficiency plurality

Diversity

True or false: Having experience in a specific industry is the only characteristic people must possess to succeed professionally.

False

True or false: Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking. True false question. TrueFalse

False

Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying? Multiple choice question. Human Decisional Technical Conceptual

Human

Alesha is looking for her first job as a marketing manager for a retailing company. When a recruiter asks her whether she has the technical skills for the job, what is he referring to? Multiple choice question. Job-specific knowledge for the position in retailing Any work experience in retailing Contacts with suppliers and customers in retailing A college degree in management

Job specific knowledge for the position in retailing

According to one study, which three of the following represent the largest gaps in career readiness employers see in college students applying for employment? Multiple select question. Professionalism/work ethic Diversity and inclusion Oral/written communication Motivation to learn Leadership

Leadership Professionalism/work ethic Oral/written communication

In his annual convention speech, the founder of a medical research organization reminded all the employees of the importance of their work in finding a cure for pediatric diabetes. He praised them for their dedication and urged them to continue their work. Which management function did the founder perform in his speech? Planning Leading Organizing Controlling

Leading

Which managerial roles were identified by Mintzberg as interpersonal roles? Multiple select question. Spokesperson Leader Liaison Figurehead Disseminator

Liaison leader figurehead

Which of the following managers demonstrates the management function of planning (in contrast to organizing, controlling, or leading)? A.Kylie, who reviews sales figures after six months and replaces three salespeople who were underperforming B. Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals C.Stephen, who creates the position of ethics officer and reassigns the human resource group to report to that person D.Harrison, who awards a $75 bonus to any employee who brings in a new customer

Maribeth

Which of these employees is demonstrating a proactive learning orientation? Multiple choice question. Millicent is taking a computer coding class at the community college so she can apply for a new role at work. Rosa has worked in her department for 12 years and often acts as a mentor for new hires. Charlie is interested in applying for the management position at work and feels he has enough skills for the job. Grigor often takes the lead in volunteer opportunities at the office.

Millicent is taking a computer coding class at the community college so she can apply for a new role at work.

In her role as a grocery store general manager, Shara is able to make changes that affect customers, store employees, and individual department managers.This is an example of the _____ effect. efficiency responsibility value multiplier

Multiplier

The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect. competitive value multiplier efficiency

Multiplier

Which of the four functions in the management process is dedicated to arranging tasks, people, and other resources to accomplish the work?

Organizing

The organizing function of management consists of arranging tasks, ______, and other resources needed to accomplish work. goals people feedback jobs

People

Which of the following are keys to managing your career readiness successfully? (Choose every correct answer.) Multiple select question. Personal reflection, motivation, commitment, and experimentation Earning an advanced business degree Taking responsibility over managing your career Following a process

Personal reflection, motivation, commitment, and experimentation Taking responsibility over managing your career Following a process

Caliana manages the warehouse for United Processors Inc. At the beginning of each year, she determines the department goals for the next 12 months. Which of the four management functions is she performing when she sets these goals? Planning Controlling Leading Organizing

Planning

Setting goals and figuring out how to achieve them describes the _____ function of the management process. controlling organizing planning leading

Planning

Which primary skills do companies seek in top managers? Multiple select question. The ability to communicate The ability to motivate and engage others Eagerness to please others A high level of energy

The ability to communicate The ability to motivate and engage others A high level of energy

What are two potential rewards of being an exceptional manager? The ability to earn more than most workers The ability to make decisions without being questioned A guarantee of employment in one's chosen field Fringe benefits, such as a large office or stock options

The ability to earn more than most workers Fringe benefits, such as a large office or stick options

What did Mintzberg observe about work behavior in the managers he studied? Multiple select question. They almost always devoted lunchtime to meetings. Few of them drank coffee during work hours. They were careful to take frequent breaks to relax. Some worked up to 90 hours a week.

They almost always devoted lunchtime to meetings Some worked up to 90 hours a week

Who has the main responsibility for managing your career? Multiple choice question. Financial planners You Human resources College advisers

You

Which of the following represents an ethical challenge? Multiple choice question. Connor decided to text his sales order into the home office in order to make sure it was received on time. Paul and Kevin conducted a videoconference about the new product line since they were both home sick. Tonya told the supplier that recycled parts were important because her company wants to save money. Zeynep's company uses only green materials, but he is tempted to use a cheaper supplier whose products are not environmentally friendly.

Zeynep's company uses only green materials, but he is tempted to use a cheaper supplier whose products are not environmentally friendly.

Which of these organizations is considered for-profit? Multiple choice question. a local police department a labor union a social-welfare agency a retail clothing store

a retail clothing store

When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive ______. Multiple choice question. advantage efficiency innovation response

advantage

A learned predisposition toward a given object is called a(n) _____. Multiple choice question. attitude value resilience obligation

attitude

The human resource manager felt that Anika was the best candidate for the job because she possessed the knowledge, skills, and attributes the company desired. In other words, Anika displayed _____. Multiple choice question. career readiness sustainability mindfulness meaningfulness

career readiness

The human resource manager felt that Anika was the best candidate for the job because she possessed the knowledge, skills, and attributes the company desired. In other words, Anika displayed _____. Multiple choice question. sustainability meaningfulness mindfulness career readiness

career readiness

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _______ skills. Multiple choice question. soft conceptual decisional technical

conceptual

The managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed. planning organizing controlling leading

controlling

Alison sells her one-of-a-kind, handmade beaded jewelry online. That means that Alison is involved in _______. Multiple choice question. e-commerce telecommuting Big Data artificial intelligence

e-commerce

The buying and selling of goods or services over computer networks is known as _______, whereas _______ involves using the Internet to facilitate every aspect of running a business. Multiple choice question. cloud computing; e-commerce e-business; e-commerce e-commerce; e-business e-business; cloud computing

e-commerce; e-businesshn

In order for an organization to maintain a competitive advantage, it must stay ahead of its competition in customer responsiveness, innovation, quality, and _______. Multiple choice question. effectiveness efficiency warehousing quantity

efficiency

Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing? Multiple choice question. ethical sustainable efficient effective

ethical

A ______ organization's purpose is to make money by offering products or services. nongovernmental mutual-benefit for-profit nonprofit

for - profit

Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a Multiple choice question. general manager. functional manager. team leader. board member.

functional manager

Meaningfulness is associated with _____ rather than _____. Multiple choice question. taking; giving giving; taking managing; serving serving; managing

giving; taking

After purchasing a small company in China, Linda's US-based company trained all of its employees on Chinese business customs so they would be able to communicate properly with their new coworkers in China. Linda's company was responding to the results of ______. Multiple choice question. efficiency sustainability globalization innovation

globalization

Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for _______. Multiple choice question. efficiency innovation globalization quality

globalization

Mintzberg characterized managers' interaction with people both inside and outside of their work units as their _______ roles. informational interpersonal promotional decisional

interpersonal

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function? conceptualizing informing organizing leading

leading

What term is defined as the sense of belonging to and serving something that you believe is bigger than the self? Multiple choice question. meaningfulness duplicity mindfulness ambiguity

meaningfulness

In the new department she is setting up, Shondra decides that top managers will report to her and that everyone else will report to the head of human resources. Which of the management functions is Shondra performing when she makes this decision? Multiple choice question. leading planning controlling organizing

organizing

A _____ learning orientation is the desire to learn and improve your knowledge, soft skills, and other characteristics in pursuit of personal development. Multiple choice question. proactive reactive

proactive

Employees who have the ability to work well with others to get things done are said to have _____ skills. Multiple choice question. knowledge coding technical soft

soft

Employees who have the ability to work well with others to get things done are said to have _____ skills. Multiple choice question. technical soft knowledge coding

soft

Meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs is called ______. Multiple choice question. capitalism sustainability the profit motive competition

sustainability

The job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers. conceptual teaching technical people

technical

Kurt is responsible for establishing organization-wide policies and strategies, and making long-term decisions that affect the organization as a whole. Kurt would be characterized as a _______ manager. middle first-line nonsupervisory top

top

For which level of management are conceptual skills particularly important? Multiple choice question. team leaders first-line managers top managers middle managers

top managers

True or false: Taking ownership of a work project is an example of an attitude.

true