Chapter 1 - supervision : tradition and contemporary trends

Supervisors must use the kind of behavior they expect employees to exhibit, including demonstrating respect for others, in order to improve the attitudes of workers and prevent discrimination at a workplace. True false question.

true

Today almost one in six workers in the United States are immigrants. True false question.

true

According to Abraham Maslow, _____ would be an example of a physiological need of human beings.

water

Identify a true statement about the views of Henri Fayol. Multiple choice question.

He asserted that all managers have primary management functions to perform in an organization.

A mechanic's ability to bring an automobile engine back to life relies on decision-making skills.

false

A(n) ____ is a manager at the first level of management in an organization.

supervisor

Evan, a resident of Cincinnati, has been a fashion designer for the past five years. His ability to sew is an example of his _____.

technical skills

An example of a people-related activity in an organization is _____. Multiple choice question.

developing employees' skills

Identify the most basic needs, such as physiological needs of a human being?

food and shelter

Bella is the supervisor of the sales department for a chain of salons. Her responsibilities include setting daily targets for employees and enabling employees to work toward achieving these targets. These responsibilities are examples of the management function of _____. Multiple choice question.

organizing

Lee, a supervisor at an apparel manufacturing unit, prepares a budget for his department that projects all the possible expenses for the coming quarter. In this scenario, Lee has performed the management function of _____.

planning

Frederick W. Taylor is often referred to as the father of _____.

scientific management

_____ is an example of a technical skill.

Developing a new accounting system

Identify a true statement about Frederick W. Taylor.

He suggested that the application of science to the study of production can result in maximal employee efficiency.

The _____ defines a supervisor as any individual having authority, in the interest of the employer, to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward or discipline other employees, or responsibility to direct them, or to adjust their grievances, or effectively to recommend such action, if in connection with foregoing the exercise of such authority is not of a merely routine or clerical nature, but requires the use of independent judgment. Multiple choice question.

The Taft-Hartley Act

Identify a true statement about the fact that different skills are more important at different levels of management.

Top managers tend to rely more on decision-making skills than supervisors.

In an organization, the efforts taken by managers to empower employees to solve problems is an example of _____.

people-related activities

Identify a true statement about the relative importance of the types of skills for different levels of managers in an organization. Multiple choice question.

Supervisors rely more on technical skills than do higher-level managers.

Immigrant workers with a college degree Immigrant workers without a high school diploma

Their numbers are rising especially in the eastern United States. They tend to be concentrated in the western states.

Identify the tactics that supervisors can use to prevent discrimination at a workplace. Multiple select question.

They can have employees work with different individuals. They can question negative stereotypes.

Henry Fayol is often regarded as the pioneer of _____. Multiple choice question.

administrative theory